Epson Projector PowerLite 640 User Manual
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Related references Projector SetupSettings -Extended Menu Related tasks Connecting toaComputer forUSB Video andAudio Solutions WhenNo Signal Message Appears If the No Signal message appears,trythe following solutions: • Press theSource Searchbuttonandwait afew seconds foranimage toappear. • Turn onthe connected computerorvideo source, andpress itsplay button tobegin yourpresentation, if necessary. • Check theconnection fromtheprojector toyour video sources. • Ifyou areprojecting fromalaptop computer, makesureitis set uptodisplay onanexternal monitor. • Ifnecessary, turntheprojector andtheconnected computerorvideo source offand then onagain. Displaying FromaPC Laptop Displaying FromaMac Laptop Parent topic:Solving ImageorSound Problems Related concepts Projector Connections Displaying FromaPC Laptop If you seetheNo Signal message whenyoudisplay fromaPC laptop, youneed toset upthe laptop to display onanexternal monitor. 1. Hold down thelaptops Fnkey and press thekey labelled withamonitor iconorCRT/LCD .(See your laptop manual fordetails.) Waitafew seconds foranimage toappear. 2. Todisplay onboth thelaptops monitorandtheprojector, trypressing thesame keysagain. 3. Ifthe same image isnot displayed bythe laptop andprojector, checktheWindows Displayutilityto make suretheexternal monitorportisenabled andextended desktopmodeisdisabled. (Seeyour computer orWindows manualforinstructions.) 4. Ifnecessary, checkyourvideo cardsettings andsetthe multiple displayoptiontoMirror or Duplicate . Parent topic:Solutions WhenNo Signal Message Appears 161
Displaying FromaMac Laptop If you seetheNo Signal message whenyoudisplay fromaMac laptop, youneed toset upthe laptop for mirrored display.(Seeyourlaptop manual fordetails.) 1. Open theSystem Preferences utilityandselect Displays . 2. Click theArrangement tab. 3. Select theMirror Displays checkbox. Parent topic:Solutions WhenNo Signal Message Appears Solutions WhenNot Supported Message Appears If the Not Supported messageappears,trythe following solutions: • Make surethecorrect inputsignal isselected onthe Signal menu. • Make surethecomputers displayresolution doesnotexceed theprojectors resolutionandfrequency limit. Ifnecessary, selectadifferent displayresolution foryour computer. (Seeyourcomputer manual for details.) • As atest, trysetting thecomputers displayresolution tothe lowest possible setting,andthen gradually increaseitas necessary. Parent topic:Solving ImageorSound Problems Solutions WhenOnlyaPartial ImageAppears If only apartial computer imageappears, trythe following solutions: • Press theAuto button onthe remote controltooptimize theimage signal. • Try adjusting theimage position usingthePosition menusetting. • Press theAspect buttononthe remote controltoselect adifferent imageaspect ratio. • Ifyou zoomed intoorout ofthe image usingtheE-Zoom buttons,presstheEsc button untilthe projector returnstoafull display. • Check thecables connecting thecomputer orvideo source tothe projector. Tryconnecting different cables. • Check yourcomputer displaysettings todisable dualdisplay andsetthe resolution withinthe projectors limits.(Seeyourcomputer manualfordetails.) • Check theresolution assignedtoyour presentation filestosee ifthey arecreated foradifferent resolution thanyouareprojecting in.(See yoursoftware helpfordetails.) Parent topic:Solving ImageorSound Problems 162
Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhentheImage isNot Rectangular If the projected imageisnot evenly rectangular, trythe following solutions: • Turn onautomatic keystoneadjustments usingtheprojectors menus. • Place theprojector directlyinfront ofthe center ofthe screen, facingitsquarely, ifpossible. • Ifyou adjusted theprojector heightusingtheprojector feet,press thekeystone buttonsonthe projector toadjust theimage shape. • Adjust theposition ofthe projectors horizontalkeystoneslider. Parent topic:Solving ImageorSound Problems Related references Projector FeatureSettings -Settings Menu Related tasks Correcting ImageShape withtheHorizontal KeystoneSlider Correcting ImageShape withtheKeystone Buttons Correcting ImageShape withQuick Corner Solutions WhentheImage Contains NoiseorStatic If the projected imageseems tocontain electronic interference (noise)orstatic, trythe following solutions: • Check thecables connecting yourcomputer orvideo source tothe projector. Theyshould be: • Separated fromthepower cordtoprevent interference • Securely connected atboth ends • Not connected toan extension cable • No longer than10feet (3m) forVGA/computer cablesor24 feet (7.3 m)forHDMI cables • Check thesettings onthe projectors Signalmenutomake suretheymatch thevideo source. • Select acomputer videoresolution andrefresh ratethatarecompatible withtheprojector. 163
• Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust thetracking andsync. Ifthe problem remains, displayauniformly patterned imageonthe screen andmanually adjusttheTracking andSync settings. • Ifyou adjusted theimage shape usingtheprojector controls,trydecreasing theSharpness settingto improve imagequality. • Ifyou connected anextension powercable,tryprojecting withoutitto see ifitcaused interference in the signal. • Ifyou areusing theUSB Display function, turnoffthe Transfer layeredwindow settinginthe Epson USB Display Settings program onyour computer. Parent topic:Solving ImageorSound Problems Related references Image Quality Settings -Image Menu Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhentheImage isFuzzy orBlurry If the projected imageisfuzzy orblurry, trythe following solutions: • Adjust theimage focus. • Clean theprojector lens. Note: Toavoid condensation onthe lens after bringing theprojector infrom acold environment, letthe projector warmuptoroom temperature beforeusingit. • Position theprojector closeenough tothe screen. • Position theprojector sothe keystone adjustment angleisnot sowide thatitdistorts theimage. • Turn onautomatic keystoneadjustment inthe projectors menus. • Adjust theSharpness settingtoimprove imagequality. • Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust thetracking andsync. Ifany bands oroverall blurriness remain,displayauniformly patterned image onthe screen andmanually adjusttheTracking andSync settings. • Ifyou areprojecting fromacomputer, tryusing alower resolution ortry tomatch theprojectors native resolution. Parent topic:Solving ImageorSound Problems 164
Related references Projection Distance Image Quality Settings -Image Menu Input Signal Settings -Signal Menu Projector FeatureSettings -Settings Menu General Projector Specifications Related tasks Focusing theImage UsingtheFocus Ring Cleaning theLens Solutions WhentheImage Brightness orColors areIncorrect If the projected imageistoo dark orlight, orthe colors areincorrect, trythe following solutions: • Press theColor Mode button onthe remote controltotry different colormodes forthe image and environment. • Check yourvideo source settings. • Adjust theavailable settingsonthe Image menuforthe current inputsource, suchasBrightness , Contrast ,Tint ,Color Adjustment ,and/or ColorSaturation . • Make sureyouselected thecorrect InputSignal orVideo Signal settingonthe Signal menu,if available foryour image source. • Make sureallthe cables aresecurely connected tothe projector andyour video device. Ifyou connected longcables, tryconnecting shortercables. • Ifyou areusing theECO Power Consumption setting,tryselecting Normalinthe projectors menus. Note: Athigh altitudes orlocations subjecttohigh temperatures, theimage maybecome darkerand you may notbeable toadjust thePower Consumption setting. • Position theprojector closeenough tothe screen. • Ifthe image hasbeen progressively darkening,youmay need toreplace theprojector lampsoon. Parent topic:Solving ImageorSound Problems Related concepts Projector LampMaintenance Related references Projection Distance 165
Available ColorModes Image Quality Settings -Image Menu Input Signal Settings -Signal Menu Projector SetupSettings -ECO Menu Solutions toSound Problems If there isno sound whenyouexpect itor the volume istoo low orhigh, trythe following solutions: • Adjust theprojectors volumesettings. • Press theA/V Mute button onthe remote controltoresume videoandaudio ifthey were temporarily stopped. • Press theSource Searchbuttontoswitch tothe correct inputsource, ifnecessary. • Check yourcomputer orvideo source tomake surethevolume isturned upand theaudio output isset for the correct source. • Check theaudio cableconnections betweentheprojector andyour video source. • Ifyou donot hear sound fromanHDMI source, setthe connected devicetoPCM output. • Make sureanyconnected audiocables arelabeled NoResistance. • Ifyou areusing theUSB Display function, turnonthe Output audiofromtheprojector settinginthe Epson USBDisplay Settings program onyour computer. • Ifyou areusing aMac andyoudonot hear sound fromanHDMI source, makesureyourMac supports audiothrough theHDMI port.Ifnot, youneed toconnect anaudio cable. • Ifyou turn theprojector onimmediately afterturning itoff, the cooling fansmayrunathigh speed momentarily andcause anunexpected noise.Thisisnormal. Parent topic:Solving ImageorSound Problems Related concepts Projector Connections Related tasks Controlling theVolume withtheVolume Buttons Solving Projector orRemote ControlOperation Problems Check thesolutions inthese sections ifyou have problems operating theprojector orremote control. Solutions toProjector PowerorShut-Off Problems 166
Solutions toProblems withtheRemote Control Solutions toPassword Problems Parent topic:Solving Problems Solutions toProjector PowerorShut-Off Problems If the projector doesnotcome onwhen youpress thepower button oritshuts offunexpectedly, trythe following solutions: • Make surethepower cordissecurely connected tothe projector andtoaworking electrical outlet. • The projectors buttonsmaybelocked forsecurity. Unlockthebuttons oruse theremote controlto turn onthe projector. • Ifthe projectors lampshuts offunexpectedly, itmay have entered standby modeafteraperiod of inactivity. Pressthepower button towake theprojector andadjust theSleep ModeTimer setting to change thesleep interval. • Ifthe projectors lampshuts off,the Status lightisflashing blue,andtheTemp lightisorange, the projector hasoverheated andshut off.Check thesolutions forthis light status. • Ifthe power button onthe remote controldoesnotturn onthe projector, checkitsbatteries andmake sure theRemote Receiver settingisturned oninthe projectors menu,ifavailable. • The power cordmaybedefective. Tryanother powercord.Ifthat doesnt work,disconnect thecord and contact Epson. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Projector FeatureSettings -Settings Menu Projector LightStatus Where toGet Help Related tasks Unlocking theProjector s Buttons Replacing theRemote ControlBatteries Solutions toProblems withtheRemote Control If the projector doesnotrespond toremote controlcommands, trythe following solutions: • Check thattheremote controlbatteries areinstalled correctly andhave power. Ifnecessary, replace the batteries. • Make sureyouareoperating theremote controlwithinthereception angleandrange ofthe projector. 167
• Make suretheprojector isnot warming uporshutting down. • Check tosee ifa button onthe remote controlisstuck down, causing itto enter sleep mode. Release the button towake theremote controlup. • Strong fluorescent lighting,directsunlight, orinfrared devicesignals maybeinterfering withthe projectors remotereceivers. Dimthelights ormove theprojector awayfromthesun orinterfering equipment. • Ifavailable, turnoffone ofthe remote receivers inthe projectors menusystem, orcheck ifall the remote receivers wereturned off. • Ifyou assigned anIDnumber tothe remote controltooperate multiple projectors, youmay need to check orchange theIDsetting (feature notavailable withallprojectors). • Ifyou lose theremote control, youcanpurchase anotherfromanauthorized Epsonreseller. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Optional Equipment andReplacement Parts Remote ControlOperation Related tasks Replacing theRemote ControlBatteries Solutions toPassword Problems If you cannot enterorremember apassword, trythe following solutions: • You may have turned onpassword protection withoutfirstsetting apassword. Tryentering 0000using the remote control. • Ifyou have entered anincorrect password toomany timesandseeamessage displaying arequest code, writedown thecode andcontact Epson.Donot attempt toenter thepassword again.Provide the request codeandproof ofownership forassistance inunlocking theprojector. • Ifyou setaWeb Control password andforgot theuser IDorpassword, tryentering thefollowing: • User ID:EPSONWEB • Default password: admin • Ifyou lose theremote control, youcannot enterapassword. Orderanew onefrom Epson. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Optional Equipment andReplacement Parts 168
Where toGet Help Related tasks Controlling aNetworked ProjectorUsingaWeb Browser Solving Network Problems Check thesolutions inthese sections ifyou have problems usingtheprojector onanetwork. Solutions WhenYouCannot AccesstheProjector ThroughtheWeb Solutions WhenNetwork AlertE-Mails areNot Received Parent topic:Solving Problems Solutions WhenYouCannot Access theProjector ThroughtheWeb If you areunable toaccess theprojector throughaweb browser, makesureyouareusing thecorrect ID and password, whicharecase sensitive. • For theuser ID,enter EPSONWEB .(You cannot change theuser ID.) • For thepassword, enterthepassword setinthe projectors Networkmenu.Thedefault password is admin . • Make sureyouhave access tothe network theprojector ison. Note: Theuser IDand password arecase sensitive. Parent topic:Solving Network Problems Related tasks Controlling aNetworked ProjectorUsingaWeb Browser Solutions WhenNetwork AlertE-Mails areNot Received If you donot receive ane-mail alerting youtoproblems withaprojector overthenetwork, trythe following solutions: • Make suretheprojector isturned onand connected tothe network correctly. (Ifan error shutdown the projector, itcannot sendane-mail.) • Make sureyousetupthe projector e-mailalertsettings correctly onthe projectors networkMailmenu or inthe network software. • Set theStandby Modesetting toCommunication Onsothe network software canmonitor the projector instandby mode. 169
Parent topic:Solving Network Problems Related references Projector SetupSettings -ECO Menu Related tasks Setting UpProjector NetworkE-MailAlerts Where toGet Help If you need tocontact Epsonfortechnical supportservices, usethefollowing supportoptions. Internet Support Visit Epsons supportwebsite atepson.com/support (U.S.)orepson.ca/support (Canada)forsolutions to common problems withyour projector. Youcandownload utilitiesanddocumentation, getFAQs and troubleshooting advice,ore-mail Epson withyour questions. Speak toaSupport Representative To use theEpson PrivateLine Supportservice,call(800) 637-7661. Thisservice isavailable forthe duration ofyour warranty period.Youmay alsospeak withaprojector supportspecialist bydialing (562) 276-4394 (U.S.)or(905) 709-3839 (Canada). Support hoursare6AM to8PM, Pacific Time,Monday throughFridayand7AM to4PM, Pacific Time, Saturday. Days andhours ofsupport aresubject tochange withoutnotice.Tollorlong distance chargesmay apply. Before youcall, have thefollowing information ready: • Product name • Product serialnumber (located onthe bottom orrear ofthe projector, orinthe menu system) • Proof ofpurchase (suchasastore receipt) anddate ofpurchase • Computer orvideo configuration • Description ofthe problem Purchase SuppliesandAccessories You canpurchase screens,otheroptional accessories, andreplacement partsfromanEpson authorized reseller. Tofind thenearest reseller, call800-GO-EPSON (800-463-7766).Oryou canpurchase online at epsonstore.com (U.S.sales) orepson.ca (Canadian sales). 170