Epson Projector PowerLite 525W User Manual
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Solutions WhenNot Supported Message Appears If the Not Supported messageappears,trythe following solutions: • Make surethecorrect inputsignal isselected onthe Signal menu. • Make surethecomputers displayresolution doesnotexceed theprojectors resolutionandfrequency limit. Ifnecessary, selectadifferent displayresolution foryour computer. (Seeyourcomputer manual for details.) Parent topic:Solving ImageorSound Problems Solutions WhenOnlyaPartial ImageAppears If only apartial computer imageappears, trythe following solutions: • Press theAuto button onthe remote controltooptimize theimage signal. • Try adjusting theimage position usingthePosition menusetting. • Press theAspect buttononthe remote controltoselect adifferent imageaspect ratio. • Ifyou zoomed intoorout ofthe image usingtheE-Zoom buttons,presstheEsc button untilthe projector returnstoafull display. • Check thecables connecting thecomputer orvideo source tothe projector. Tryconnecting different cables. • Check yourcomputer displaysettings todisable dualdisplay andsetthe resolution withinthe projectors limits.(Seeyourcomputer manualfordetails.) • Check theresolution assignedtoyour presentation filestosee ifthey arecreated foradifferent resolution thanyouareprojecting in.(See yoursoftware helpfordetails.) Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhentheImage isNot Rectangular If the projected imageisnot evenly rectangular, trythe following solutions: • Ifthe projector isnot mounted onthe wall orceiling, placeitdirectly infront ofthe center ofthe screen, facing itsquarely, ifpossible. • Ifyou adjusted theprojector heightusingtheprojector feet,press thekeystone buttonsonthe projector toadjust theimage shape. 151
• Adjust theQuick Corner orKeystone settingtocorrect theimage shape. Parent topic:Solving ImageorSound Problems Solutions WhentheImage Contains NoiseorStatic If the projected imageseems tocontain electronic interference (noise)orstatic, trythe following solutions: • Check thecables connecting yourcomputer orvideo source tothe projector. Theyshould be: • Separated fromthepower cordtoprevent interference • Securely connected atboth ends • Not connected toan extension cable • No longer than10feet (3m) forVGA/computer cablesor24 feet (7.3 m)forHDMI cables • Check thesettings onthe projectors Signalmenutomake suretheymatch thevideo source. If available foryour video source, adjusttheProgressive andNoise Reduction settings. • Select acomputer videoresolution andrefresh ratethatarecompatible withtheprojector. • Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust thetracking andsync. Ifthe problem remains, displayauniformly patterned imageonthe screen andmanually adjusttheTracking andSync settings. • Ifyou adjusted theimage shape usingtheprojector controls,trydecreasing theSharpness settingto improve imagequality. • Ifyou connected anextension powercable,tryprojecting withoutitto see ifitcaused interference in the signal. • Ifyou areusing theUSB Display function, turnoffthe Transfer layeredwindow settinginthe Epson USB Display Settings program onyour computer. Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Related tasks Displaying FromaPC Laptop Displaying FromaMac Laptop 152
Solutions WhentheImage isFuzzy orBlurry If the projected imageisfuzzy orblurry, trythe following solutions: • Adjust theimage focus. • Clean theprojector lens. • Position theprojector closeenough tothe screen, anddirectly infront ofit. • Position theprojector sothe keystone adjustment angleisnot sowide thatitdistorts theimage. • Adjust theSharpness settingtoimprove imagequality. • Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust thetracking andsync. Ifany bands oroverall blurriness remain,displayauniformly patterned image onthe screen andmanually adjusttheTracking andSync settings. • Ifyou areprojecting fromacomputer, usealower resolution. • Turn offany keystone correction anddisable theQuick Corner setting. Parent topic:Solving ImageorSound Problems Solutions WhentheImage Brightness orColors areIncorrect If the projected imageistoo dark orlight, orthe colors areincorrect, trythe following solutions: • Press theColor Mode button onthe remote controltotry different colormodes forthe image and environment. • Check yourvideo source settings. • Adjust theavailable settingsonthe Image menuforthe current inputsource, suchasBrightness , Contrast ,Tint ,Color Adjustment ,and/or ColorSaturation . • Make sureyouselected thecorrect InputSignal orVideo Signal settingonthe Signal menu,if available foryour image source. • Make sureallthe cables aresecurely connected tothe projector andyour video device. Ifyou connected longcables, tryconnecting shortercables. • Ifyou areusing theECO Power Consumption setting,tryselecting Normalinthe projectors menus. Note: Athigh altitudes orlocations subjecttohigh temperatures, theimage maybecome darkerand you may notbeable toadjust thePower Consumption setting. • Position theprojector closeenough tothe screen. • Ifthe image hasbeen progressively darkening,youmay need toreplace theprojector lampsoon. 153
Parent topic:Solving ImageorSound Problems Related concepts Projector LampMaintenance Related references Input Signal Settings -Signal Menu Image Quality Settings -Image Menu Projector FeatureSettings -Settings Menu Solutions toSound Problems If there isno sound whenyouexpect itor the volume istoo low orhigh, trythe following solutions: • Adjust theprojectors volumesettings. • Press theA/V Mute button onthe remote controltoresume videoandaudio ifthey were temporarily stopped. • Press theSource Searchbuttontoswitch tothe correct inputsource, ifnecessary. • Check yourcomputer orvideo source tomake surethevolume isturned upand theaudio output isset for the correct source. • Check theaudio cableconnections betweentheprojector andyour video source. • Make sureanyconnected audiocables arelabeled NoResistance. • Ifyou areusing theUSB Display function, turnonthe Output audiofromtheprojector settinginthe Epson USBDisplay Settings program onyour computer. • Ifyou areusing aMac andyoudonot hear sound fromanHDMI source, makesureyourMac supports audiothrough theHDMI port.Ifnot, youneed toconnect anaudio cable. • Ifyou want touse aconnected audiosource whentheprojector isoff, setthe Standby Modeoption to Communication Onand theA/V Output optiontoAlways On. • Make suretheAudio Output optionisset tothe correct audioportforyour video device. • Ifyou turn theprojector onimmediately afterturning itoff, the cooling fansmayrunathigh speed momentarily andcause anunexpected noise.Thisisnormal. Parent topic:Solving ImageorSound Problems Solutions toMicrophone Problems If there isno sound whenyouuseamicrophone connectedtothe projector, trythe following solutions: • Make surethemicrophone issecurely connected tothe projector. 154
• Make sureyouareusing adynamic microphone, notacondenser microphone. • Adjust theMic Input Level setting asnecessary inthe projectors menus. • Ifyou want touse themicrophone whentheprojector isoff, setthe Standby Modeoption to Communication Onand theA/V Output optiontoAlways On. Parent topic:Solving ImageorSound Problems Related references Projector FeatureSettings -Settings Menu Projector SetupSettings -Extended Menu Related tasks Connecting aMicrophone Solving Projector orRemote ControlOperation Problems Check thesolutions inthese sections ifyou have problems operating theprojector orremote control. Solutions toProjector PowerorShut-Off Problems Solutions toProblems withtheRemote Control Solutions toPassword Problems Parent topic:Solving Problems Solutions toProjector PowerorShut-Off Problems If the projector doesnotcome onwhen youpress thepower button oritshuts offunexpectedly, trythe following solutions: • Make surethepower cordissecurely connected tothe projector andtoaworking electrical outlet. • The projectors buttonsmaybelocked forsecurity. Unlockthebuttons oruse theremote controlto turn onthe projector. • The power cordmaybedefective. Disconnect thecord andcontact Epson. • Ifthe projectors lampshuts offunexpectedly, itmay have entered standby modeafteraperiod of inactivity. Pressthepower button towake theprojector. • Ifthe projectors lampshuts offand thepower andTemp lightsarered, theprojector hasoverheated and shut off.Check thesolutions forthis light status. • Ifthe power button onthe remote controldoesnotturn onthe projector, checkitsbatteries andmake sure theRemote Receiver settingisturned oninthe projectors menu,ifavailable. Parent topic:Solving Projector orRemote ControlOperation Problems 155
Related references Projector FeatureSettings -Settings Menu Projector LightStatus Related tasks Unlocking theProjector s Buttons Solutions toProblems withtheRemote Control If the projector doesnotrespond toremote controlcommands, trythe following solutions: • Check thattheremote controlbatteries areinstalled correctly andhave power. Ifnecessary, replace the batteries. • Make sureyouareoperating theremote controlwithinthereception angleandrange ofthe projector. • Make suretheprojector isnot warming uporshutting down. • Check tosee ifa button onthe remote controlisstuck down, causing itto enter sleep mode. Release the button towake theremote controlup. • Strong fluorescent lighting,directsunlight, orinfrared devicesignals maybeinterfering withthe projectors remotereceivers. Dimthelights ormove theprojector awayfromthesun orinterfering equipment. • Ifavailable, turnoffone ofthe remote receivers inthe projectors menusystem, orcheck ifall the remote receivers wereturned off. • Ifyou assigned anIDnumber tothe remote controltooperate multiple projectors, youmay need to check orchange theIDsetting (feature notavailable withallprojectors). • Ifyou lose theremote control, youcanorder another onefrom Epson. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Projector FeatureSettings -Settings Menu Optional Equipment andReplacement Parts Remote ControlOperation Solutions toPassword Problems If you cannot enterorremember apassword, trythe following solutions: • You may have turned onpassword protection withoutfirstsetting apassword. Tryentering 0000using the remote control. 156
• Ifyou have entered anincorrect password toomany timesandseeamessage displaying arequest code, writedown thecode andcontact Epson.Donot attempt toenter thepassword again.Provide the request codeandproof ofownership forassistance inunlocking theprojector. • Ifyou setaWeb Control password andforgot theuser IDorpassword, tryentering thefollowing: • User ID:EPSONWEB • Default password: admin • Ifyou lose theremote controlyoucannot enterapassword. Orderanew onefrom Epson. Parent topic:Solving Projector orRemote ControlOperation Problems Related tasks Controlling aNetworked ProjectorUsingaWeb Browser Solving Network Problems Check thesolutions inthese sections ifyou have problems usingtheprojector onanetwork. Solutions WhenNetwork AlertE-Mails areNot Received Solutions WhenYouCannot AccesstheProjector ThroughtheWeb Parent topic:Solving Problems Solutions WhenNetwork AlertE-Mails areNot Received If you donot receive ane-mail alerting youtoproblems withaprojector overthenetwork, trythe following solutions: • Make suretheprojector isturned onand connected tothe network correctly. (Ifan error shutdown the projector, itcannot sendane-mail.) • Make sureyousetupthe projector e-mailalertsettings correctly onthe projectors networkMailmenu or inthe network software. • Set theStandby Modesetting toCommunication Onsothe network software canmonitor the projector instandby mode. Parent topic:Solving Network Problems Related concepts Wired Network Projection Wireless NetworkProjection Related references Projector SetupSettings -Extended Menu 157
Projector NetworkSettings-Network Menu Solutions WhenYouCannot Access theProjector ThroughtheWeb If you areunable toaccess theprojector throughaweb browser, makesureyouareusing thecorrect ID and password, whicharecase sensitive. • For theuser ID,enter EPSONWEB .(You cannot change theuser ID.) • For thepassword, enterthepassword setinthe projectors Networkmenu.Thedefault password is admin . • Make sureyouhave access tothe network theprojector ison. Note: Theuser IDand password arecase sensitive. Parent topic:Solving Network Problems Related tasks Controlling aNetworked ProjectorUsingaWeb Browser Where toGet Help If you need tocontact Epsonfortechnical supportservices, usethefollowing supportoptions. Internet Support Visit Epsons supportwebsite atepson.com/support (U.S.)orepson.ca/support (Canada)forsolutions to common problems withyour projector. Youcandownload utilitiesanddocumentation, getFAQs and troubleshooting advice,ore-mail Epson withyour questions. Speak toaSupport Representative To use theEpson PrivateLine Supportservice,call(800) 637-7661. Thisservice isavailable forthe duration ofyour warranty period.Youmay alsospeak withaprojector supportspecialist bydialing (562) 276-4394 (U.S.)or(905) 709-3839 (Canada). Support hoursare6AM to8PM, Pacific Time,Monday throughFridayand7AM to4PM, Pacific Time, Saturday. Days andhours ofsupport aresubject tochange withoutnotice.Tollorlong distance chargesmay apply. Before youcall, have thefollowing information ready: • Product name 158
• Product serialnumber (located onthe bottom orrear ofthe projector, orinthe menu system) • Proof ofpurchase (suchasastore receipt) anddate ofpurchase • Computer orvideo configuration • Description ofthe problem Purchase SuppliesandAccessories You canpurchase screens,otheroptional accessories, andreplacement partsfromanEpson authorized reseller. Tofind thenearest reseller, call800-GO-EPSON (800-463-7766).Oryou canpurchase online at epsonstore.com (U.S.sales) orepson.ca (Canadian sales). To purchase areplacement remotecontrol, call(562) 276-4394 (U.S.)or(905) 709-3839 (fordealer referral inCanada). Parent topic:Solving Problems 159
Technical Specifications These sections listthe technical specifications ofyour projector. General Projector Specifications Projector LampSpecifications Remote ControlSpecifications Projector Dimension Specifications Projector Electrical Specifications Projector Environmental Specifications Projector SafetyandApprovals Specifications Supported VideoDisplay Formats USB Display System Requirements General Projector Specifications Type ofdisplay Poly-silicon TFTactive matrix Resolution PowerLite 520/530: 1024 ×768 pixels (XGA) PowerLite 525W/535W : 1280 ×800 pixels (WXGA) Lens F=1.60 Focal length: 6.4mm Color reproduction Full color, upto1.07 billion colors 160