Epson Projector PowerLite 5030UB User Manual
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Related tasks Cleaning theAirFilter Replacing theLamp Replacing theAirFilter Solving ImageProblems Check thesolutions inthese sections ifyou have anyproblems withprojected images. Solutions WhenNoImage Appears Solutions WhenNo Signal Message Appears Solutions WhenNot Supported Message Appears Solutions WhenOnlyaPartial ImageAppears Solutions WhentheImage isNot Rectangular Solutions WhentheImage Contains NoiseorStatic Solutions WhentheImage isFuzzy orBlurry Solutions WhentheImage Brightness orColors areIncorrect Solutions Whena3D Image DoesNotDisplay Correctly Solutions WhenaWirelessHD SourceDoesNotDisplay Correctly Parent topic:Solving Problems Solutions WhenNoImage Appears If no image appears, trythe following solutions: • Press theBlank button onthe remote controltosee ifthe image wastemporarily turnedoff. • Make sureallnecessary cablesaresecurely connected andthepower ison for the projector and connected videosources. • Press theprojectors powerbutton towake itfrom standby orsleep mode. Alsoseeifyour connected computer isin sleep mode ordisplaying ablank screen saver. • Check thesettings onthe Signal menutomake suretheyarecorrect forthe current videosource. • Adjust theBrightness settingorselect theNormal PowerConsumption setting. • Check theDisplay settingtomake sureMessages isset toOn . • Ifthe projector doesnotrespond whenyoupress thecontrol panelbuttons, thebuttons maybe locked. Unlockthebuttons. • For images projected withWindows MediaCenter, reducethescreen sizefrom fullscreen mode. 111
• For images projected fromapplications usingWindows DirectX,turnoffDirectX functions. Parent topic:Solving ImageProblems Related references Image Quality Settings -Image Menu Projector SetupSettings -Extended Menu Solutions WhenNo Signal Message Appears If the No Signal message appears,trythe following solutions: • Press thesource buttononthe projector repeatedly tocycle through theavailable sources.Waitafew seconds foranimage toappear. • Turn onthe connected computerorvideo source, andpress itsplay button tobegin yourpresentation, if necessary. • Check theconnection fromtheprojector toyour video sources. • Ifyou areprojecting fromalaptop computer, makesureitis set uptodisplay onanexternal monitor. • Ifnecessary, turntheprojector andtheconnected computerorvideo source offand then onagain. • Ifthe other solutions donot solve theproblem, resetallofthe settings usingtheReset menu. Displaying FromaPC Laptop Displaying FromaMac Laptop Parent topic:Solving ImageProblems Related concepts Projector Connections Displaying FromaPC Laptop If you seetheNo Signal message whenyoudisplay fromaPC laptop, youneed toset upthe laptop to display onanexternal monitor. 1. Hold down thelaptops Fnkey and press thekey labelled withamonitor iconorCRT/LCD .(See your laptop manual fordetails.) Waitafew seconds foranimage toappear. 2. Todisplay onboth thelaptops monitorandtheprojector, trypressing thesame keysagain. 3. Ifthe same image isnot displayed bythe laptop andprojector, checktheWindows Displayutilityto make suretheexternal monitorportisenabled andextended desktopmodeisdisabled. (Seeyour computer orWindows manualforinstructions.) 4. Ifnecessary, checkyourvideo cardsettings andsetthe multiple displayoptiontoClone orMirror . 112
Parent topic:Solutions WhenNo Signal Message Appears Displaying FromaMac Laptop If you seetheNo Signal message whenyoudisplay fromaMac laptop, youneed toset upthe laptop for mirrored display.(Seeyourlaptop manual fordetails.) 1. Open theSystem Preferences utilityandselect Displays . 2. Select theDisplay orColor LCDoption, ifnecessary. 3. Click theArrange orArrangement tab. 4. Select theMirror Displays checkbox. Parent topic:Solutions WhenNo Signal Message Appears Solutions WhenNot Supported Message Appears If the Not Supported messageappears,trythe following solutions: • Make surethecorrect inputsignal isselected onthe Extended menu. • Make surethecomputers displayresolution doesnotexceed theprojectors resolutionandfrequency limit. Ifnecessary, selectadifferent displayresolution foryour computer. (Seeyourcomputer manual for details.) Parent topic:Solving ImageProblems Related references Projector SetupSettings -Extended Menu Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhenOnlyaPartial ImageAppears If only apartial computer imageappears, trythe following solutions: • Press theAuto button onthe remote controltooptimize theimage signal. • Try adjusting theimage position usingthePosition menusetting. • Press theAspect buttononthe remote controltoselect adifferent imageaspect ratio. • Check yourcomputer displaysettings todisable dualdisplay andsetthe resolution withinthe projectors limits.(Seeyourcomputer manualfordetails.) • Check theresolution assignedtoyour presentation filestosee ifthey arecreated foradifferent resolution thanyouareprojecting in.(See yoursoftware helpfordetails.) 113
Parent topic:Solving ImageProblems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhentheImage isNot Rectangular If the projected imageisnot evenly rectangular, trythe following solutions: • Place theprojector directlyinfront ofthe center ofthe screen, facingitsquarely, ifpossible. • Ifyou adjusted theprojector heightusingtheprojector feet,press thekeystone buttonsonthe projector toadjust theimage shape. Parent topic:Solving ImageProblems Related references Projector FeatureSettings -Settings Menu Related tasks Correcting ImageShape withtheKeystone Buttons Solutions WhentheImage Contains NoiseorStatic If the projected imageseems tocontain electronic interference (noise)orstatic, trythe following solutions: • Check thecables connecting yourcomputer orvideo source tothe projector. Theyshould be: • Separated fromthepower cordtoprevent interference • Securely connected atboth ends • Not connected toan extension cable • No longer than10feet (3m) forVGA/PC cablesor24 feet (7.3 m)forHDMI cables • Check thesettings onthe projectors Signalmenutomake suretheymatch thevideo source. If available foryour video source, adjusttheNoise Reduction setting. • Select acomputer videoresolution andrefresh ratethatarecompatible withtheprojector. • Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust theTracking andSync settings. • Ifyou adjusted theimage shape usingtheprojector controls,trydecreasing theSharpness settingto improve imagequality. 114
• Ifyou connected anextension powercable,tryprojecting withoutitto see ifitcaused interference in the signal. Parent topic:Solving ImageProblems Related references Input Signal Settings -Signal Menu Image Quality Settings -Image Menu Supported VideoDisplay Formats Solutions WhentheImage isFuzzy orBlurry If the projected imageisfuzzy orblurry, trythe following solutions: • Adjust theimage focus. • Clean theprojector lens. • Position theprojector closeenough tothe screen, anddirectly infront ofit. • Adjust theSharpness settingtoimprove imagequality. • Ifyou areprojecting fromacomputer, displayauniformly patterned imageonthe screen andadjust the Tracking andSync settings. • Ifyou areprojecting fromacomputer, usealower resolution. Parent topic:Solving ImageProblems Related references Projection Distance Image Quality Settings -Image Menu Related tasks Cleaning theLens Focusing theImage UsingtheFocus Ring Solutions WhentheImage Brightness orColors areIncorrect If the projected imageistoo dark orlight, orthe colors areincorrect, trythe following solutions: • Press theColor Mode button onthe remote controltotry different colormodes forthe image and environment. • Check yourvideo source settings. 115
• Adjust theavailable settingsonthe Image menuforthe current inputsource, suchasBrightness , Contrast ,Tint ,Advanced ,and/or ColorSaturation . • Make sureyouselected thecorrect PCSignal orVideo Signal settingonthe Extended menu,if available foryour image source. • Make sureallthe cables aresecurely connected tothe projector andyour video device. Ifyou connected longcables, tryconnecting shortercables. • Ifyou areusing theECO Power Consumption setting,tryselecting Normalinthe projectors menus. • Position theprojector closeenough tothe screen. • Ifthe image hasbeen progressively darkening,youmay need toreplace theprojector lampsoon. Parent topic:Solving ImageProblems Related references Image Quality Settings -Image Menu Projector SetupSettings -Extended Menu Solutions Whena3D Image DoesNotDisplay Correctly If a 3D image doesnotdisplay correctly, trythe following solutions: • Press the2D/3D buttononthe remote controltoswitch to3D mode, ifnecessary. Youcanalso activate 3Dmode bysetting the3DDisplay settingonthe Signal menutoOn . • Make sureyourvideo device andmedia areboth 3D-compatible. Refertothe documentation that came withyour video device formore information. • Make sureyouareusing anHDMI cablethatsupports 3Dsignals. • Make sureyouselected thecorrect 3DFormat settingonthe Signal menu.Normally thisshould be set toAuto ,but insome cases youmay need toselect adifferent settingtomatch the3Dsignal from your video device. • Make sureyouareusing RF3Dactive shutter glasses. Youcanpurchase themfromEpson. • Make sureyour3Dglasses areturned onand fully charged. Ifthe glasses haveentered standby mode, slidethepower switch onthe glasses tothe Off position andthen back tothe Onposition. • Make sureyour3Dglasses arepaired withtheprojector. • Make sureyouarewithin the3Dviewing range. • Avoid usingtheprojector nearwireless networks, microwave ovens,2.4GHz cordless phones,or other devices thatusethe2.4GHz frequency band.These devices caninterfere withthesignal between theprojector andthe3Dglasses. 116
• Ifthe other solutions donot notsolve theproblem, changetheInverse 3DGlasses settingonthe Signal menu.Return thesetting toits original valueifchanging itdoes notsolve theproblem. Parent topic:Solving ImageProblems Related references Projector FeatureSettings -Settings Menu 3D Viewing Range Optional Equipment andReplacement Parts Related tasks Charging the3DGlasses Pairing the3DGlasses withtheProjector Cleaning the3DGlasses Solutions WhenaWirelessHD SourceDoesNotDisplay Correctly If a WirelessHD sourcedoesnotdisplay correctly, trythe following solutions: • Make sureWirelessHD isselected asthe image source onthe projector. • Open theWirelessHD receptionmonitorinthe Settings menuandcheck thestrength ofthe WirelessHD signal.Ifthe signal isweak, youmay need tomove thetransmitter closertothe projector or remove anylarge objects located between thetransmitter andtheprojector. • Make surethatyour projector isconnected tothe correct WirelessHD device.Itcan take upto30 seconds forasignal tosync andappear afterconnecting. • You may need toreset theWirelessHD connection.Turnoffboth theWirelessHD transmitterandthe projector. Startplayback onyour video device, thenturnonthe WirelessHD transmitterandthe projector. Wait10seconds, thenpress theSetup button onthe bottom ofthe transmitter. • Make suretheWirelessHD transmitteriswithin 32feet (10m)ofthe projector, isn’t obstructed byany large objects, andisnot placed onametal surface. • Ifthe green andorange lightsonthe transmitter areflashing, theunit may beoverheating. Makesure the vents onthe back ofthe transmitter arenotblocked andthattheroom temperature doesnot exceed 95°F (35 °C). • Ifyou areviewing wireless content,makesurethattheWiHD lightonthe transmitter ison. Ifitis off, press theOutput buttononthe remote controlortransmitter. Parent topic:Solving ImageProblems Related concepts WirelessHD TransmitterPlacement 117
Related references Projector FeatureSettings -Settings Menu Related tasks Connecting theWirelessHD Transmitter Switching WirelessHD Sources Solving Projector orRemote ControlOperation Problems Check thesolutions inthese sections ifyou have problems operating theprojector orremote control. Solutions toProjector PowerorShut-Off Problems Solutions toProblems withtheRemote Control Parent topic:Solving Problems Solutions toProjector PowerorShut-Off Problems If the projector doesnotcome onwhen youpress thepower button oritshuts offunexpectedly, trythe following solutions: • Make surethepower cordissecurely connected tothe projector andtoaworking electrical outlet. • The projectors buttonsmaybelocked forsecurity. Unlockthebuttons oruse theremote controlto turn onthe projector. • The power cordmaybedefective. Disconnect thecord andcontact Epson. • Ifthe projectors lampshuts offunexpectedly, itmay have entered sleepmode afteraperiod of inactivity. Beginapresentation towake theprojector. • Ifthe projectors lampshuts off,the Status lightisflashing blue,andtheTemp lightisorange, the projector hasoverheated andshut off.Check thesolutions forthis light status. • Ifthe power button onthe remote controldoesnotturn onthe projector, checkitsbatteries andmake sure theRemote Receiver settingisturned oninthe projectors menu,ifavailable. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Where toGet Help Projector LightStatus Projector FeatureSettings -Settings Menu Related tasks Unlocking theProjector s Buttons 118
Replacing theRemote ControlBatteries Solutions toProblems withtheRemote Control If the projector doesnotrespond toremote controlcommands, trythe following solutions: • Check thattheremote controlbatteries areinstalled correctly andhave power. Ifnecessary, replace the batteries. • Make sureyouareoperating theremote controlwithinthereception angleandrange ofthe projector. • Make suretheprojector isnot warming uporshutting down. • Check tosee ifa button onthe remote controlisstuck down, causing itto enter sleep mode. Release the button towake theremote controlup. • Strong fluorescent lighting,directsunlight, orinfrared devicesignals maybeinterfering withthe projectors remotereceivers. Dimthelights ormove theprojector awayfromthesun orinterfering equipment. • Ifyou lose theremote control, youcanorder another onefrom Epson. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Optional Equipment andReplacement Parts Remote ControlOperation Projector FeatureSettings -Settings Menu Related tasks Replacing theRemote ControlBatteries Where toGet Help If you need tocontact Epsonfortechnical supportservices, usethefollowing supportoptions. Internet Support Visit Epsons supportwebsite atepson.com/support (U.S.)orepson.ca/support (Canada)forsolutions to common problems withyour projector. Youcandownload utilitiesanddocumentation, getFAQs and troubleshooting advice,ore-mail Epson withyour questions. 119
Speak toaSupport Representative To use theEpson PrivateLine Supportservice,call(800) 637-7661. Thisservice isavailable forthe duration ofyour warranty period.Youmay alsospeak withaprojector supportspecialist bydialing (562) 276-4394 (U.S.)or(905) 709-3839 (Canada). Support hoursare6AM to8PM, Pacific Time,Monday throughFridayand7AM to4PM, Pacific Time, Saturday. Days andhours ofsupport aresubject tochange withoutnotice.Tollorlong distance chargesmay apply. Before youcall, have thefollowing information ready: • Product name • Product serialnumber (located onthe bottom orrear ofthe projector, orinthe menu system) • Proof ofpurchase (suchasastore receipt) anddate ofpurchase • Computer orvideo configuration • Description ofthe problem Purchase SuppliesandAccessories You canpurchase screens,otheroptional accessories, andreplacement partsfromanEpson authorized reseller. Tofind thenearest reseller, call800-GO-EPSON (800-463-7766).Oryou canpurchase online at epsonstore.com (U.S.sales) orepson.ca (Canadian sales). To purchase areplacement remotecontrol, call(562) 276-4394 (U.S.)or(905) 709-3839 (fordealer referral inCanada). Parent topic:Solving Problems 120