Epson Projector Powerlite 500c User Manual

							68Solving Problems
You can’t control the mouse pointer with the remote 
control.
nMake sure the mouse cable is securely connected to both 
your computer’s mouse port and one of the projector’s 
mouse ports. See page 14 (PC laptop) or page 17 
(PowerBook) for details.
nMake sure you have used the correct cable. The PS/2 
mouse cable and Macintosh mouse cable look the same, but 
they are not identical. Check the label on the end of the 
cable.
Image or Sound Problems
No image appears or the message NO SIGNAL is 
displayed.
nCheck that the power light is green and not flashing, the 
lens is extended, and the lens cover is off. 
nMake sure the cables are connected correctly, as described 
in Chapter 1.
nMake sure the correct image source is selected. Press the 
Source button on top of the projector if necessary. 
nTry restarting your computer. You may need to set the 
display to appear on both the LCD screen and the 
projector, or to switch between them. Check your laptop’s 
manual or on-screen help for instructions.
nIf you’re using a Macintosh adapter with a PowerBook or 
Macintosh, make sure the DIP switches on the adapter are 
set correctly. (See your Macintosh documentation if you 
need instructions.)  
						

							Solving Problems69
The image has a distorted, crooked or keystone 
(trapezoid) shape.
nThis may be caused by extending the legs and tilting the 
projector to position the image. Press the right + or left – 
side of the 
Keystone button on top of the projector. Press 
and hold either side of the button until the image is 
rectangular.
nMake sure the projector is perpendicular to the screen. If 
the projector is not pointed straight at the screen, your 
image will be distorted.
Only part of the computer image is displayed.
nIf the computer’s output resolution setting is higher than 
1024
´768 (PowerLite 710c/700c) or 800´600 
(PowerLite 500c), the image is resized.
If the computer output is not compatible with this resizing, 
choose a different display setting as follows:
nWindows:
In Windows 95/98, right-click on the desktop, select 
Properties, click the Settings tab, and use the dialog 
box to select the resolution you want. In Windows 3.x, 
use Windows Setup in the Main program group. See 
your Windows help for more information.
nPowerBook or Macintosh:
Choose Control Panels under the Apple menu and 
then choose 
Monitors. In the Monitors screen, choose 
Options and select Macintosh Hi-Res Display or 
another 1024
´768 setting (PowerLite 710c/700c) 
or 800
´600 setting (PowerLite 500c). For more 
information, see your PowerBook documentation. 
For supported display settings, see the User’s Guide 
Supplement on the projector CD-ROM.
nYou also may need to modify existing presentation files if 
you created them for a different resolution. See your 
software manual for specific information. 
						

							70Solving Problems
The image or parts of it are blurred or out of focus.
nAdjust the Brightness, Contrast, Sharpness, and/or Gamma 
settings on the Video menu. If you’re viewing a computer 
image, also try adjusting the Tracking and Sync settings. 
See page 48 for instructions on using the menu.
When you change video settings, you should be able to see 
the effect on the screen immediately. Feel free to 
experiment. You can always select 
Reset to return to the 
factory default settings. 
nThere may be dirt or smears on the lens. Clean the lens by 
gently wiping it with an alcohol-based cleaner on a soft 
cloth. See page 60 for more information.
The image vibrates, flickers, or has vertical lines.
Adjust the Tracking and Sync settings on the Video menu (or 
through the projector’s Help system). It is best to project a gray 
screen (or the screen you see when you exit Windows) when 
you adjust these settings. Hold down the button to change the 
setting until your image looks correct. See page 48 for 
instructions on using the Video menu.
The image quality is poor on a laptop computer.
The video signal may be split between the computer and the 
projector. Try turning off the laptop LCD display. See your 
laptop manual or on-screen help for instructions.
The colors of the image are not right.
nIf you’re displaying a computer image, use the Color setting 
in the Video menu to adjust the balance of red, green, and 
blue. 
nIf you’re displaying video, adjust the Color and Tint 
(NTSC only) settings on the Video menu.
nCheck your computer display settings to correct color 
balance. 
						

							Solving Problems71
There is no sound.
nPress the right side of the Volume button on the remote 
control to turn up the sound.
nIf you’re using a VCR or other video source, make sure the 
volume is not turned all the way down. Also, make sure the 
cables are connected correctly, as described on page 19.
nIf your presentation includes computer audio, make sure 
the volume control on your laptop is not turned all the way 
down. Make sure the audio cable is securely connected to 
both the projector and your computer’s   headphone jack 
or   audio out jack. See page 13 for more information.
nMake sure the Windows volume controls on your 
computer are not turned all the way down or set to Mute. 
You may be able to check this by right-clicking the sound 
icon on your Windows desktop. 
nPress the A/V Mute button on the remote control to make 
sure this feature is not enabled.
nMake sure the right source is selected. Press the Source 
button on top of the projector to select the right source.
Where To Get Help
EPSON provides technical assistance through electronic 
support services and automated telephone services 24 hours a 
day, as listed in the following tables:
Electronic support services
ServiceAccess
World Wide Web From the Internet, you can reach EPSON’s projector page at 
http://www.epson.com/mul_proj/
Presenters Online  Access tips, templates, training and more at 
http://www.presentersonline.com
EPSON Internet FTP 
SiteIf you have Internet FTP capability, use your Web browser (or other 
software for FTP downloading) to log onto ftp.epson.com
 with the user 
name anonymous
 and your e-mail address as the password. 
						

							72Solving Problems
Telephone Support Services
To use the EPSON PrivateLine Support service, call 
1-800-637-7661
1-800-637-76611-800-637-7661 1-800-637-7661
 and enter the PIN on the EPSON PrivateLine 
Support card that came with your projector. This service is 
available free, 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period. 
Additional technical support options:
nU.S.: (562) 276-4394
(562) 276-4394(562) 276-4394 (562) 276-4394, 6AM to 8PM, Pacific Time, 
Monday through Friday and 7
AM to 4PM, Saturday
nCanada: (905) 709-3839
(905) 709-3839(905) 709-3839 (905) 709-3839, 6AM to 8PM, Pacific Time, 
Monday through Friday and 7
AM to 4PM, Saturday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
nProduct name (EPSON PowerLite projector)
nProduct serial number (located on the bottom of the 
projector)
nComputer configuration
nDescription of the problem
You can purchase screens, carrying cases, or other accessories 
from EPSON Accessories at (800) 873-7766
(800) 873-7766(800) 873-7766 (800) 873-7766 or visit our 
website at www.epsonsupplies.com (U.S. sales only). In 
Canada, please call (800) 873-7766
(800) 873-7766(800) 873-7766 (800) 873-7766 for dealer referral
.
Automated telephone services
ServiceAccess
EPSON SoundAdvice
SMFor pre-recorded answers to commonly asked questions about EPSON 
products 24 hours a day, seven days a week, call (800) 922-8911
.
EPSON FaxAdvice
TMAccess EPSON’s technical information library by calling (800) 922-8911
. 
You must provide a return fax number to use this service.
EPSON Referral 
ServiceFor the location of your nearest Authorized EPSON Reseller or 
Customer Care Center, call (800) 922-8911
. 
						

							Notices73
6
Notices
This chapter includes safety instructions and other important 
information about your EPSON PowerLite projector.
Important Safety Instructions
Follow these safety instructions when setting up and using the 
projector:
nDo not place the projector on an unstable cart, stand, or 
table.
nDo not use the projector near water or sources of heat.
nUse attachments only as recommended.
nUse the type of power source indicated on the projector. If 
you are not sure of the power available, consult your dealer 
or power company.
nPlace the projector near a wall outlet where the plug can be 
easily unplugged. 
Placez le projecteur près d’une prise de contacte où la fiche peut 
être débranchée facilement.
nInsert the projector’s three-wire grounding-type plug into a 
properly grounded outlet. If you have a two-prong outlet, 
contact an electrician to replace it. Do not hold the plug 
with wet hands.
nTake the following precautions for the plug. Failure to 
comply with these precautions could result in sparks or fire: 
Do not insert the plug into an outlet with dust present. 
Insert the plug firmly into the outlet. 
						

							74Notices
nDo not overload wall outlets, extension cords, or integral 
convenience receptacles. This can cause fire or electric 
shock.
nDo not place the projector where the cord can be walked 
on. This may result in fraying or damage to the plug.
nUnplug the projector from the wall outlet before cleaning. 
Use a damp cloth for cleaning. Do not use liquid or aerosol 
cleaners.
nDo not block the slots and openings in the projector case. 
They provide ventilation and prevent the projector from 
overheating. Do not operate the projector on a sofa, rug, or 
other soft surface, or in a closed-in cabinet unless proper 
ventilation is provided.
nNever push objects of any kind through cabinet slots. 
Never spill liquid of any kind into the projector.
nExcept as specifically explained in this User’s Guide, do not 
attempt to service this product yourself. Refer all servicing 
to qualified service personnel. Opening or removing covers 
may expose you to dangerous voltages and other hazards.
nUnplug the projector during lightning storms or when it 
will not be used for extended periods. 
nDo not place the projector and remote control on top of 
heat-producing equipment or in a hot location.
nUnplug the projector from the wall outlet and refer 
servicing to qualified service personnel under the following 
conditions: When the power cord or plug is damaged or 
frayed. If liquid has been spilled into the projector, or if it 
has been exposed to rain or water. If it does not operate 
normally when you follow the operating instructions, or if 
it exhibits a distinct change in performance, indicating a 
need for service. If it has been dropped or the housing has 
been damaged.
nIf you use the projector in a country other than where you 
purchased it, use the correct power cable for that country. 
						

							Notices75
Remote Control Information
You can operate the projector by remote control via a 
line-of-sight infrared (IR) receiver at the front and rear of the 
projector. The projector may not respond to remote control 
commands under the following conditions:
nThere is an object between the remote control IR emitter 
and the IR receiver on the projector.
nAmbient light is too bright.
nCertain types of fluorescent lighting are used.
nA strong light source shines into the IR receiver.
nOther equipment that emits infrared energy, such as a 
radiant room heater, is in the room.
These conditions commonly cause problems for most 
infrared-controlled equipment. Try the following:
nThe remote control unit’s batteries may be low on power; 
replace them.
nDim the ambient lighting and/or turn off any fluorescent 
lights.
nClose any window coverings and/or move the projector out 
of direct sunlight.
nTurn off other equipment that emits infrared energy.
If the remote control still does not work properly, remember 
you can always control your computer-based presentation 
directly from the computer, even in an environment containing 
one of the conditions listed above. 
						

							76Notices
Declaration of Conformity
According to 47CFR, Part 2 and 15 
Class B Personal Computers and Peripherals; and/or 
CPU Boards and Power Supplies used with Class B 
Personal Computers
We: EPSON AMERICA, INC. 
Located at: 3840 Kilroy Airport Way
MS: 6-43
Long Beach, CA 90806-2469
Tel: (562) 290-5254
Declare under sole responsibility that the product identified 
herein, complies with 47CFR Part 2 and 15 of the FCC rules as 
a Class B digital device. Each product marketed, is identical to 
the representative unit tested and found to be compliant with 
the standards. Records maintained continue to reflect the 
equipment being produced can be expected to be within the 
variation accepted, due to quantity production and testing on a 
statistical basis as required by 47CFR §2.909. Operation is 
subject to the following two conditions: (1) this device may not 
cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause 
undesired operation.
Trade Name: EPSON
Type of Product: LCD Projector
Model: EMP-710/700/500 
						

							Notices77
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a 
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are 
designed to provide reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the 
instructions, may cause harmful interference to radio or television reception. 
However, there is no guarantee that interference will not occur in a particular 
installation. If this equipment does cause interference to radio and television 
reception, which can be determined by turning the equipment off and on, the 
user is encouraged to try to correct the interference by one or more of the 
following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and receiver.
nConnect the equipment into an outlet on a circuit different from that to 
which the receiver is connected.
nConsult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this 
equipment will invalidate the FCC Certification of this device and may cause 
interference levels which exceed the limits established by the FCC for this 
equipment. It is the responsibility of the user to obtain and use a shielded 
equipment interface cable with this device. If this equipment has more than 
one interface connector, do not leave cables connected to unused interfaces. 
Changes or modifications not expressly approved by the manufacturer could 
void the user’s authority to operate the equipment.
For Canadian Users
This Class B digital apparatus meets all requirements of the Canadian 
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur 
le materiel brouilleur du Canada.