Epson Projector PowerLite 410W User Manual

							Solving Problems91
Solving Network Problems
You don’t see your projector in the EMP Monitor window.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 95. Also, make sure you’ve 
registered the projector with EMP Monitor; see page 99.
■Make sure that Standby Mode in the projector’s Extended menu 
is set to 
Network On; see page 62.
■If the computer you are using is running Windows XP or 2000, 
or Windows Vista,® you must be logged in as the Administrator.
■Try restarting your computer.
You don’t receive an e-mail over the network when a 
projector problem occurs.
■Make sure that Standby Mode in the projector’s Extended menu 
is set to 
Network On; see page 62.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 95.
■Make sure you set up projector e-mail alerts correctly in the 
Network menu (see page 97) or in EMP Monitor (see page 100).
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s support website (U.S. or Canada) for solutions to 
common problems with the PowerLite 410W. You can download 
utilities and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions. 
						

							92Solving Problems
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday 
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday 
Days and hours of support are subject to change without notice. Toll 
or long distance charges may apply.
Before you call, please have the following information ready:
■Product name (PowerLite 410W)
■Product serial number (located on the bottom of the projector) 
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an 
Epson authorized reseller. To find the nearest reseller, call 
800-GO-EPSON (800-463-7766). Or you can purchase online at 
www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
note
To purchase a replacement 
remote control, call 
(562) 276-4394 (U.S.) or 
(905) 709-3839 (for dealer 
referral in Canada).  
						

							7
93
7
Monitoring the Projector 
Over a Network
The software included with your projector lets you monitor and 
control your projector over a network.
■Use EMP Monitor (available for Windows only) to see your 
projector’s status, switch image sources, and control basic settings.
■Use the mail notification function to receive e-mail alerts about 
possible problems. 
To use the software to manage your projectors, first install EMP 
Monitor. Then connect and configure the projector you want to 
monitor as described here. 
This chapter covers the following information:
■Installing the network software
■Connecting your projector to a network
■Selecting network settings
■Monitoring and controlling your projector with EMP Monitor
■Using a browser to monitor the projector 
						

							94Monitoring the Projector Over a Network
Installing the Network Software
The network software CD-ROM includes the software you need to 
monitor the projector from a remote location. 
Windows System Requirements
Before you install the software, make sure your computer meets these 
requirements: 
■Microsoft Windows 98SE, Me, or 2000 (SP4), Windows XP, or 
Windows Vista
■IBM compatible PC with at least a Pentium® III 1.2 GHz 
processor 
■At least 256MB of RAM (512 recommended)
■At least 128MB of free hard disk space
■XGA (1024 × 768) or better display adapter and monitor, 16-bit 
color or higher
Installing the Software on a Windows System
1. Insert the network software CD-ROM in your computer’s 
CD-ROM or DVD drive. 
2. Click 
Custom, then make sure EMP Monitor is selected.
3. Click 
Install, then follow the on-screen instructions to install 
your projector software. 
4. When installation is complete, click 
Exit.  
						

							Monitoring the Projector Over a Network95
Connecting to the Network
Follow these steps to connect the projector to your network and 
configure it with an IP address. 
1. Connect the projector to your network using a commercially 
available 100BaseTX or 10BaseT network cable. Connect the 
cable to the 
LAN port on the projector. 
2. Press the projector’s P
Power button to turn it on. 
						

							96Monitoring the Projector Over a Network
Selecting Network Settings
Follow the instructions in this section to set up the projector’s 
network settings in the menu system.
1. Press the 
Menu button.
2. Select the 
Network menu. 
3. Press 
Enter. Then use the up and down arrow buttons and the 
Enter button to set the following options:
■Wired LAN
If your network assigns addresses automatically, turn on the 
DHCP setting.
If your network does not assign addresses automatically, turn 
off 
DHCP and enter the projector’s IP Address, Subnet 
Mask
, and Gateway Address as needed. 
To enter numbers, use the numeric buttons on the remote 
control.
■PJLink Password
Lets you enter a password for using the PJLink™ protocol to 
control the projector. 
■Web Control Password
Lets you enter a password for accessing the projector over the 
web from a computer running the EMP Monitor software. 
						

							Monitoring the Projector Over a Network97
■SNMP
If you’re a network administrator, you can use the SNMP 
option to enter trap IP addresses. This lets you receive trap 
alerts for the projector on a computer running the SNMP 
Manager software.
■Mail
When enabled, the projector sends you an e-mail alert if it has 
any problems. For instructions on setting up e-mail alerts, see 
the next section.
■Projector Name
Enter a name for identifying the projector over the network.
■AMX Device Discovery
Turn on to allow the projector to be detected by AMX® 
Device Discovery-enabled software, if you are using it on 
your network.
Setting Up Projector E-mail Alerts
When this feature is enabled, the projector sends you an e-mail alert if 
it has any problems. 
1. Press the 
Menu button, select the Network menu, and press 
Enter. 
2. Select 
Mail and press Enter.
3. Select the following settings as necessary:
■Mail Notification
Select On to enable sending of an e-mail if there is a problem 
with the projector.
■SMTP Server
Enter the IP address for the SMTP server for the projector. 
You can enter a number from 0 to 255 in each field of the 
address.
■Port Number
Enter the SMTP server’s port number. The default value is 
25. You can enter a numeric value from 1 to 65535.
note
You can also set e-mail alerts 
from EMP Monitor (see 
page 100). 
						

							98Monitoring the Projector Over a Network
■Address 1/2/3 Setting
Choose one of the Address numbers, then enter the e-mail 
address where you want to receive a message when a problem 
occurs and select the condition under which you want to 
receive a message.
4. When you’re done, press 
Menu to exit the menu system. 
When a problem occurs, an e-mail message is sent to the specified 
addresses with the subject line 
EPSON Projector and the following 
information:
■Line 1: The name of the projector where the problem has 
occurred
■Line 2: The IP address of the projector where the problem has 
occurred
■Line 3: Details of the problem 
Using EMP Monitor
EMP Monitor lets you use a remote computer to manage your 
projectors. It lets you easily turn the projector on or off, switch image 
sources, and check its status. 
Before using EMP Monitor, make sure you’ve installed the software 
(available for Windows only) as described on page 94. The computer 
you’re using to monitor the projector should already be connected to 
your network.
Opening and Closing EMP Monitor
To start EMP Monitor, click Start > Programs or All Programs > 
EPSON Projector > EMP Monitor
. 
If you’ve added the program to the Startup programs folder, it may 
already be open. If so, click the icon in the system tray on the 
lower-right corner of your screen to start EMP Monitor:
note
If a critical problem develops 
with a projector which 
causes it to suddenly stop 
working, it may not be 
possible for the projector to 
send a message.
If Standby Mode is set to 
Network On in the 
Extended menu, the 
projector can still be 
monitored even if the 
projector is in standby mode 
(when the power is off).
note
If you want to monitor the 
projector while it is in 
standby mode, select 
Standby Mode in the 
Extended menu, then select 
Network On. See page 62.
Click here to start 
EMP Monitor 
						

							Monitoring the Projector Over a Network99
To close EMP Monitor, select Exit from the File menu or right-click 
the program icon shown above, then select 
Exit.
Registering a Projector
Before you can monitor a projector, you have to register it. Follow 
these steps to automatically search for your projector. 
1. Open EMP Monitor.
2. Select 
Edit > New > Projector (automatic search). 
3. Click 
Search to locate projectors currently operating on the 
network.
4. Select the projector you want to add by clicking its name, then 
click the 
Edit button. 
5. Enter a Display name, select a Parent group, if necessary, enter a 
Monitor Password, if necessary, and a Description for the 
projector. 
6. Click the 
Register button.
7. Repeat steps 2 through 5 to register any additional projectors on 
the network.
8. When you’re done adding the projector, click 
Cancel. You see a 
screen with a list of all registered projectors:
Monitoring Your Projector
The EMP Monitor screen lets you monitor your projector status and 
check if a problem has occurred. 
For the most current status, click the 
Refresh button.
For additional information on monitoring your projector, see the 
EMP Monitor Operation Guide on the network software CD-ROM. 
note
If the projector is not 
automatically found, your 
projector may not be 
connected or configured 
correctly for the network. See 
page 95.
To delete a projector from 
the list, right-click the 
projector name, and click 
Delete.
note
To monitor a projector 
when it’s in standby mode 
(plugged in but not turned 
on), you must select 
Network On as the 
Standby Mode setting in 
the projector’s Extended 
menu (see page 62).
For detailed status 
information, right-click the 
projector and click 
Property. 
						

							100Monitoring the Projector Over a Network
Using E-mail Alerts
You can set up e-mail alerts to warn you of problems with the 
projector. 
1. Open EMP Monitor.
2. From the Tool menu, select 
Mail notification function.
3. Turn the Mail notification function setting 
On.
4. Enter the IP address and port number of your network’s SMTP 
(outgoing) mail server.
5. Enter the Sender (projector) mail address.
6. Enter up to three e-mail addresses to send alerts to in the 
Recipient mail address boxes.
7. Click the 
Notification event buttons to select the conditions 
under which an e-mail alert will be sent.
8. When you’re done, click the 
OK button.
If a projector experiences a problem, EMP Monitor sends an e-mail 
message to each of the addresses you entered in the Set mail 
notification function window. The subject line and body of the 
message includes the projector’s name and the warning or error 
(similar to the those listed on page 99).
When the problem has been fixed, EMP Monitor sends a message 
indicating the problem has been resolved.
note
You can also set e-mail alerts 
from the projector’s menu 
system (see page 97).
note
If a projector develops a 
critical problem, it may not 
be possible for it to report the 
error.