Epson Projector Powerlite 1850w User Manual
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Where toGet Help Related tasks Cleaning theAirFilter andVents Replacing theAirFilter Replacing theLamp Using theProjector HelpDisplays You candisplay information tohelp yousolve common problems usingtheprojectors Helpsystem. 1. Turn onthe projector. 2. Press theHelp button onthe projector orthe remote control. You seetheHelp menu. 3. Use theupand down arrow buttons tohighlight theproblem youwant tosolve. 4. Press Entertoview thesolutions. 5. When youarefinished, doone ofthe following: • To select another problem tosolve, pressEsc. • To exit thehelp system, pressHelp. Parent topic:Solving Problems Solving ImageorSound Problems Check thesolutions inthese sections ifyou have anyproblems withprojected imagesorsound. Solutions WhenNoImage Appears Solutions WhenImage isIncorrect UsingtheUSB Display Function Solutions WhenNo Signal Message Appears Solutions WhenNot Supported Message Appears Solutions WhenOnlyaPartial ImageAppears Solutions WhentheImage isNot Rectangular Solutions WhentheImage Contains NoiseorStatic Solutions WhentheImage isFuzzy orBlurry Solutions WhentheImage Brightness orColors areIncorrect Solutions WhenThereisNo Sound orLow Volume Parent topic:Solving Problems 121
Solutions WhenNoImage Appears If no image appears, trythe following solutions: • Press theA/V Mute button onthe remote controltosee ifthe image wastemporarily turnedoff. • Make sureallnecessary cablesaresecurely connected andthepower ison for the projector and connected videosources. • Press theprojectors powerbutton towake itfrom standby orsleep mode. Alsoseeifyour connected computer isin sleep mode ordisplaying ablank screen saver. • Check thesettings onthe Signal menutomake suretheyarecorrect forthe current videosource. • Adjust theBrightness settingorselect theNormal PowerConsumption setting. • Check theDisplay settingtomake sureMessages isset toOn . • Ifthe projector doesnotrespond whenyoupress thecontrol panelbuttons, thebuttons maybe locked. Unlockthebuttons. • Ifthe projector doesnotrespond whenyoupress buttons onthe remote control, makesuretheremote receivers areturned on. • For images projected withWindows MediaCenter, reducethescreen sizefrom fullscreen mode. • For images projected fromapplications usingWindows DirectX,turnoffDirectX functions. Parent topic:Solving ImageorSound Problems Related references Projector SetupSettings -Extended Menu Image Quality Settings -Image Menu Input Signal Settings -Signal Menu Projector FeatureSettings -Settings Menu Related tasks Unlocking theProjector s Buttons Solutions WhenImage isIncorrect UsingtheUSB Display Function If no image appears orifthe image appears incorrectly usingtheUSB Display function, trythe following solutions: • Press theUSB button onthe remote control. • Make suretheUSB Type Bsetting inthe Extended menuisset toUSB Display ,if available. • With MacOSX,select theUSB Display iconinthe Dock orfrom theApplications folder. 122
• With Windows MediaCenter, reducethescreen sizefrom fullscreen mode. • With Windows DirectX,turnoffDirectX functions. • Turn offthe Transfer layeredwindow settinginthe Epson USBDisplay Settings program onyour computer. Parent topic:Solving ImageorSound Problems Related references Projector SetupSettings -Extended Menu Solutions WhenNo Signal Message Appears If the No Signal message appears,trythe following solutions: • Press theSource Searchbuttonandwait afew seconds foranimage toappear. • Turn onthe connected computerorvideo source, andpress itsplay button tobegin yourpresentation, if necessary. • Check theconnection fromtheprojector toyour video sources. • Ifyou areprojecting fromalaptop computer, makesureitis set uptodisplay onanexternal monitor. • Ifnecessary, turntheprojector andtheconnected computerorvideo source offand then onagain. Displaying FromaPC Laptop Displaying FromaMac Laptop Parent topic:Solving ImageorSound Problems Displaying FromaPC Laptop If you seetheNo Signal message whenyoudisplay fromaPC laptop, youneed toset upthe laptop to display onanexternal monitor. 1. Hold down thelaptops Fnkey and press thekey labelled withamonitor iconorCRT/LCD .(See your laptop manual fordetails.) Waitafew seconds foranimage toappear. 2. Todisplay onboth thelaptops monitorandtheprojector, trypressing thesame keysagain. 3. Ifthe same image isnot displayed bythe laptop andprojector, checktheWindows Displayutilityto make suretheexternal monitorportisenabled. (Seeyourcomputer orWindows manualfor instructions.) 4. Ifnecessary, checkyourvideo cardsettings andsetthe multiple displayoptiontoClone . Parent topic:Solutions WhenNo Signal Message Appears 123
Displaying FromaMac Laptop If you seetheNo Signal message whenyoudisplay fromaMac laptop, youneed toset upthe laptop for mirrored display.(Seeyourlaptop manual fordetails.) 1. Open theSystem Preferences utilityandselect Displays . 2. Select theVGA Display orColor LCDoption, ifnecessary. 3. Click theArrange orArrangement tab. 4. Select theMirror Displays checkbox. Parent topic:Solutions WhenNo Signal Message Appears Solutions WhenNot Supported Message Appears If the Not Supported messageappears,trythe following solutions: • Make surethecorrect inputsignal isselected onthe Signal menu. • Make surethecomputers displayresolution doesnotexceed theprojectors resolutionandfrequency limit. Ifnecessary, selectadifferent displayresolution foryour computer. (Seeyourcomputer manual for details.) Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhenOnlyaPartial ImageAppears If only apartial computer imageappears, trythe following solutions: • Press theAuto button onthe remote controltooptimize theimage signal. • Try adjusting theimage position usingthePosition menusetting. • Press theAspect buttononthe remote controltoselect adifferent imageaspect ratio. • Ifyou zoomed intoorout ofthe image usingtheE-Zoom buttons,presstheEsc button toreturn toa full display. • Check yourcomputer displaysettings todisable dualdisplay andsetthe resolution withinthe projectors limits.(Seeyourcomputer manualfordetails.) • Check theresolution assignedtoyour presentation filestosee ifthey arecreated foradifferent resolution thanyouareprojecting in.(See yoursoftware helpfordetails.) 124
Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhentheImage isNot Rectangular If the projected imageisnot evenly rectangular, trythe following solutions: • Place theprojector directlyinfront ofthe center ofthe screen, facingitsquarely, ifpossible. • Ifyou adjusted theprojector heightusingtheprojector feet,press thekeystone buttonsonthe projector toadjust theimage shape. Parent topic:Solving ImageorSound Problems Related references Projector FeatureSettings -Settings Menu Related tasks Correcting ImageShape WiththeHorizontal KeystoneSlider Correcting ImageShape WiththeKeystone Buttons Correcting ImageShape WithQuick Corner Solutions WhentheImage Contains NoiseorStatic If the projected imageseems tocontain electronic interference (noise)orstatic, trythe following solutions: • Check thecables connecting yourcomputer orvideo source tothe projector. Theyshould be: • Separated fromthepower cordtoprevent interference • Securely connected atboth ends • Not connected toan extension cable • Check thesettings onthe projectors Signalmenutomake suretheymatch thevideo source. • Select acomputer videoresolution thatiscompatible withtheprojector. • Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust theTracking andSync settings. • Ifyou adjusted theimage shape usingtheprojector controls,trydecreasing theSharpness settingto improve imagequality. 125
• Ifyou connected anextension powercable,tryprojecting withoutitto see ifitcaused interference in the signal. Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Related tasks Displaying FromaPC Laptop Displaying FromaMac Laptop Solutions WhentheImage isFuzzy orBlurry If the projected imageisfuzzy orblurry, trythe following solutions: • Adjust theimage focus. • Clean theprojector lens. Note: Toavoid condensation onthe lens after bringing theprojector infrom acold environment, letthe projector warmuptoroom temperature beforeusingit. • Position theprojector closeenough tothe screen. • Turn onautomatic keystoneadjustment inthe projectors menus. • Adjust theSharpness settingtoimprove imagequality. • Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust thetracking andsync. Ifany bands oroverall blurriness remains,displayauniformly patterned image onthe screen andmanually adjusttheTracking andSync settings. Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Image Quality Settings -Image Menu Projection Distance Related tasks Focusing theImage UsingtheFocus Ring Cleaning theLens 126
Solutions WhentheImage Brightness orColors areIncorrect If the projected imageistoo dark orlight, orthe colors areincorrect, trythe following solutions: • Press theColor Mode button onthe remote controltotry different colormodes forthe image and environment. • Adjust theavailable settingsonthe Image menuforthe current inputsource, suchasBrightness , Contrast ,Tint ,Color Adjustment ,and/or ColorSaturation . • Make sureyouselected thecorrect inputsource onthe Signal menu. • Make sureallthe cables aresecurely connected tothe projector andyour video device. Ifyou connected longcables, tryconnecting shortercables. • Ifthe colors areincorrect fromavideo source, makesureyouselected thecorrect VideoSignal setting. • Ifyou areusing theECO Power Consumption setting,tryselecting Normalinthe Settings menu. • Ifthe image hasbeen progressively darkening,youmay need toreplace theprojector lampsoon. Parent topic:Solving ImageorSound Problems Related concepts Projector LampMaintenance Related references Input Signal Settings -Signal Menu Image Quality Settings -Image Menu Projector FeatureSettings -Settings Menu Solutions WhenThere isNo Sound orLow Volume If there isno sound whenyouexpect itor the volume istoo low, trythe following solutions: • Adjust theprojectors volumesettings. • Press theA/V Mute button onthe remote controltoresume videoandaudio ifthey were temporarily stopped. • Press theSource Searchbuttontoswitch tothe correct inputsource, ifnecessary. • Check yourcomputer orvideo source tomake surethevolume isturned upand theaudio output isset for the correct source. • Check theaudio cableconnections betweentheprojector andyour video source. • Make sureanyconnected audiocables arelabelled NoResistance. 127
Parent topic:Solving ImageorSound Problems Solving Projector orRemote ControlOperation Problems Check thesolutions inthese sections ifyou have problems operating theprojector orremote control. Solutions toProjector PowerorShut-Off Problems Solutions toProblems WiththeRemote Control Solutions toPassword Problems Parent topic:Solving Problems Solutions toProjector PowerorShut-Off Problems If the projector doesnotcome onwhen youpress thepower button orshuts offunexpectedly, trythe following solutions: • Make surethepower cordissecurely connected tothe projector andtoaworking electrical outlet. • The projectors buttonsmaybelocked forsecurity. Unlockthebuttons oruse theremote controlto turn onthe projector. • The power cordmaybedefective. Disconnect thecord andcontact Epson. • Ifthe projectors lampshuts offunexpectedly, itmay have entered sleepmode afteraperiod of inactivity. Beginapresentation towake theprojector. • Ifthe projectors lampshuts offand thepower andTemp lightsarered, theprojector hasoverheated and shut off.Check thesolutions forthis light status. • Ifthe power button onthe remote controldoesnotturn onthe projector, checkitsbatteries andmake sure theRemote Receivers settingisturned oninthe projectors menus,ifavailable. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Projector FeatureSettings -Settings Menu Projector LightStatus Related tasks Unlocking theProjector s Buttons 128
Solutions toProblems WiththeRemote Control If the projector doesnotrespond toremote controlcommands, trythe following solutions: • Check thattheremote controlbatteries areinstalled correctly andhave power. Ifnecessary, replace the batteries. • Make sureyouareoperating theremote controlwithinthereception angleandrange ofthe projector. • Check tosee ifa button onthe remote controlisstuck down, causing itto enter sleep mode. Release the button towake theremote controlup. • Strong fluorescent lighting,directsunlight, orinfrared devicesignals maybeinterfering withthe projectors remotereceivers. Dimthelights ormove theprojector awayfromthesun orinterfering equipment. • Ifavailable, turnoffone ofthe remote receivers inthe projectors menusystem, orcheck ifall the remote receivers wereturned off. • Ifyou assigned anIDnumber tothe remote controltooperate multiple projectors, youmay need to check orchange theIDsetting (feature notavailable withallprojectors). • Ifyou lose theremote control, youcanorder another onefrom Epson. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Projector FeatureSettings -Settings Menu Projector SetupandInstallation Options Remote ControlOperation Solutions toPassword Problems If you cannot enterorremember apassword, trythe following solutions: • You may have turned onpassword protection withoutfirstsetting apassword. Tryentering 0000using the remote control. • Ifyou have entered anincorrect password toomany timesandseeamessage displaying arequest code, writedown thecode andcontact Epson. • Ifyou lose theremote controlyoucannot enterapassword. Orderanew onefrom Epson. Parent topic:Solving Projector orRemote ControlOperation Problems 129
Solutions WhenNetwork AlertE-Mails areNot Received If you donot receive ane-mail alerting youtoproblems withaprojector overthenetwork (PowerLite 1880), trythe following solutions: • Make suretheprojector isturned onand connected tothe network correctly. (Ifan error shutdown the projector, itcannot sendane-mail.) • Make sureyousetupthe projector e-mailalertsettings correctly onthe projectors networkMailmenu or inthe network software. • Set theStandby Modesetting toCommunication Onsothe network software canmonitor the projector instandby mode. Parent topic:Solving Problems Where toGet Help If you need tocontact Epsonfortechnical supportservices, usethefollowing supportoptions. Internet Support Visit Epsons supportwebsite atwww.epson.com/support (U.S.)orwww.epson.ca/support (Canada)for solutions tocommon problems withyour projector. Youcandownload utilitiesanddocumentation, get FAQs andtroubleshooting advice,ore-mail Epson withyour questions. Speak toaSupport Representative To use theEpson PrivateLine Supportservice,call(800) 637-7661 andenter thePIN onthe included Epson PrivateLine Supportcard.Thisisthe fastest wayofspeaking toalive representative, anditsfree. This service isavailable 6AM to6PM, Pacific Time,Monday throughFriday,forthe duration ofyour warranty period. You may alsospeak withaprojector supportspecialist bydialing oneofthese numbers: • U.S.: (562) 276-4394, 6AM to8PM, Pacific Time,Monday throughFriday,and7AM to4PM, Pacific Time, Saturday • Canada: (905)709-3839, 6AM to8PM, Pacific Time,Monday throughFriday Days andhours ofsupport aresubject tochange withoutnotice.Tollorlong distance chargesmay apply. Before youcall, have thefollowing information ready: • Product name • Product serialnumber (located onthe bottom orrear ofthe projector, orinmenu system) 130