Epson Projector Powerlite 1716 User Manual

							Maintaining the Projector121
Resetting the Lamp Timer
After you replace the lamp, you need to reset the lamp timer using the 
projector’s menus. 
1. Press the 
Menu button on the remote control or on the 
projector’s control panel. You see the main menu.
2. Use the  buttons on the remote control (or the arrow buttons 
on the projector) to highlight 
Reset, then press Enter. 
You see this screen: 
3. Select 
Reset Lamp Hours and press Enter. 
4. When you see the prompt, select
 Yes and press Enter.
5. When you’re finished, press 
Esc or Menu to exit the Menu 
system.  
						

							122Maintaining the Projector
Transporting the Projector
The projector contains many glass and precision parts. Follow these 
guidelines to prevent damage:
■Close the A/V Mute slide (lens cover) to protect the lens. 
■When shipping the projector for repairs, use the original 
packaging material if possible. If you do not have the original 
packaging, use equivalent materials, placing plenty of cushioning 
around the projector.
■When transporting the projector a long distance, first place it in a 
hard-shell shipping case, then pack it in a firm box with 
cushioning around the case. (An optional case is available from 
Epson; see page 12.)note
Epson shall not be liable for 
any damages incurred 
during transportation. 
						

							123
7
Solving Problems
This chapter helps you solve problems with your projector, and tells 
you how to contact technical support for problems you can’t solve 
yourself. The following information is included:
■Using the projector’s on-screen help system
■What to do when the projector’s status lights flash
■Solving projector operation problems
■Solving problems with the image or sound
■Solving network problems
■Solving problems with the remote control
■Contacting technical support 
						

							124Solving Problems
Using On-Screen Help
If the image doesn’t look right or your audio isn’t working, you can 
get help by pressing the 
? Help button on top of the projector or on 
the remote control.
1. Press the 
? Help button on the remote control or on the 
projector. 
You see the Help Menu.
2. Use the  pointer button on the remote control or the 
navigational buttons on the projector to highlight menu items.
3. Press the 
Enter button on the remote control or on the projector 
to select the menu item. 
4. To exit the help system, press the 
? Help button.
If none of the suggestions solve your problem, see additional solutions 
to problems in the following sections.
Checking Projector Status
If your projector isn’t working correctly, first turn it off, wait for it to 
cool (the Ppower light stops flashing orange), and unplug it. Then 
plug the power cord back in and turn on the projector. If this doesn’t 
solve the problem, check the lights on top of the projector. 
						

							Solving Problems125
What To Do When the Lights Flash
The lights on top of the projector indicate the projector’s status.
Refer to the following table for a complete description of the 
projector’s status lights:
Temperature 
light
Lamp light Power light
Status lights
Light Status Description
Orange The projector is in sleep or standby mode. You can unplug it or press the 
P Power button to turn it on.
Flashing 
greenThe projector is warming up. Wait for the image to appear.
Green The projector is operating normally.
Flashing 
orangeThe projector is cooling down. You can’t turn it back on (and you should 
not unplug it) until the light stops flashing and remains orange. 
Red There is a problem with the projector. Check the other two lights to 
diagnose the problem. 
Flashing red  There is a problem with the fan or temperature sensor. The air filter or 
vent may be clogged. Clean them or replace the air filter as described on 
page 117.
If this does not resolve the problem, stop using the projector, disconnect 
the power cable, and contact Epson as described on page 137. 
						

							126Solving Problems
Flashing 
orangeRapid cooling is in progress. Although this is not an abnormal condition, 
projection will stop automatically if the temperature rises higher. Make 
sure there is plenty of space around the projector for ventilation, and that 
the air filter and vents are clear. If you’re using the projector above 4900 
feet (1500 m), turn on High Altitude Mode; see page 112.
Red The projector is overheating, which turns the lamp off automatically. 
Wait until the cooling fan stops, then unplug the power cord. Plug the 
power cord back in and press the 
PPower button. Make sure the room 
temperature is not above 95 °F (35 °C), and there is plenty of space 
around the projector for ventilation. If you’re using the projector above 
4900 feet (1500 m), turn on High Altitude Mode; see page 112.
The air filter or vent may be clogged. Clean them or replace the air filter 
as described on page 117.
If the projector continues to overheat after you clean the air filter, the 
problem may be caused by damage to the cooling fan or temperature 
sensor. Contact Epson for help as described on page 137.
Warning: Except as specifically explained in this User’s Guide, do not 
attempt to service this product yourself.
Flashing 
orangeIt’s time to replace the lamp. See page 118 for instructions. If you 
continue to use the lamp after the replacement warning, there is an 
increased possibility that the lamp may break.
Flashing red The lamp may be burnt out. First make sure the lamp cover is securely 
installed. If that’s not the problem, let the lamp cool, remove the lamp, 
and replace it as described on page 118. 
The air filter or vent may be clogged. Clean them or replace the air filter 
as described on page 117.
If this does not resolve the problem, contact Epson as described on 
page 137.
Flashing red Power is cut off because of an internal problem. Unplug the power cord 
and contact Epson for help, as described on page 137.
Flashing red The auto iris is malfunctioning. Unplug the power cord and contact Epson 
for help, as described on page 137.
Status lights (continued)
Light Status Description 
						

							Solving Problems127
Viewing Lamp Usage and Other Information
Use the Info menu to view information about the display settings of 
your computer and the number of hours the lamp has been used. 
Press the 
Menu button and highlight the Info menu. 
You see the lamp usage hours and various input signal settings on the 
right. 
The life span of the lamp is up to 3000 hours if the 
Brightness 
Control
 setting in the Setting menu is set to High (default), and up to 
4000 hours if the 
Brightness Control setting is set to Low. Make 
sure you have a spare lamp handy if the usage hours on this menu are 
close to the life span of your lamp.
Solving Projector Operation Problems
The power doesn’t turn on.
■If the projector doesn’t turn on when you press the PPower 
button, make sure the power cable is connected to the projector 
and plugged into a working electrical outlet.
■The power cable may be defective. Disconnect the cable from the 
outlet and contact Epson as described on page 137.
■Check to see if the A/V Mute slide is closed. 
■Check the status lights (see page 125).
The buttons on the projector don’t work.
If the control panels buttons have been locked, try using the remote 
control instead. See page 110 for information about locking the 
control panel.
note
The information displayed 
depends on the input signal 
currently selected. 
						

							128Solving Problems
You hear the projector’s fan after the power has been turned 
off.
If Standby Mode is set to Network On, the fans continue to operate 
after the projector has cooled down. See page 112 for more 
information about this setting.
Solving Problems with the Image 
or Sound
No image appears on the screen.
■Check that the Ppower light is green, not flashing. 
■The projector may be in standby or sleep mode. If the Ppower 
light is orange, press the P
Power button to turn the projector 
on.
■If the power was switched off and then on again, the projector 
may be cooling down. Wait until the Ppower light stops flashing 
and remains orange; then press the P
Power button again.
■Press the A/V Mute button on the remote control to make sure 
the picture has not been turned off temporarily. 
■Open the A/V Mute slide, if it is closed. 
■The attached computer may be in sleep mode or displaying a 
black screen saver. Try pressing a key on the computer.
■If you are projecting from a DVD player or other video source, 
make sure you turn it on and press its 
Play button.
■If you’re projecting through your computer’s USB port, make 
sure the 
USB Type B setting in the Extended menu is set to USB 
Display
 (see page 112). The USB display feature is not available 
for Windows 98, Windows Me, or Macintosh. 
						

							Solving Problems129
You’ve connected a computer and see a blue screen with the 
message 
No Signal displayed.
■Make sure the cables are connected correctly, as described on 
page 40.
■If you’ve connected a computer and one or more video sources, 
you may need to press the 
Source Search button on the 
projector or one of the source buttons on the remote control to 
select the correct source. Allow a few seconds for the projector to 
sync up after pressing the button.
If you’re using a PC notebook: 
■Hold down the Fn key on the keyboard and press the function 
key that lets you display on an external monitor. It may have an 
icon such as  , or it may be labelled 
CRT/LCD. Allow a few 
seconds for the projector to sync up after pressing it. Check your 
notebook’s manual or online help for details. 
On most systems, the   key lets you toggle between the LCD 
screen and the projector, or display on both at the same time.
■Depending on your computer’s video card, you might need to use 
the Display utility in the Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. See your 
computer’s documentation or online help for details.
If you’re using Mac OS X: 
1. Open 
System Preferences. 
2. Click 
Display or Displays.
3. Click 
Detect Displays.
4. Make sure the 
VGA Display or Color LCD dialog box is selected.
5. Click the 
Arrangement or Arrange tab.
6. Make sure the 
Mirror Displays checkbox is selected.  
						

							
130Solving Problems
The message Not Supported is displayed.
■Make sure the correct Input Signal is selected in the Signal menu 
(see page 103).
■Make sure your computer’s resolution doesn’t exceed UXGA 
(1600 
× 1200) and the frequency or re fresh rate is supported by 
the projector (see page 144). If ne cessary, change your computer’s 
resolution setting. 
Only part of the image is displayed.
■Press the Aspect button on the remote control to select a 
different setting (see page 32).
■If projecting from a computer, press the Auto button on the 
remote control. Also make sure the image 
Position setting is 
correct in the Signal menu (see page 103).
■Check the projector’s Resolution setting (see page 103). Select 
Normal or Wide, depending on the size of your computer’s 
display panel.
■Make sure your computer is not set to display an extended 
desktop.
■Press the Esc button on the remote control to cancel the E-Zoom 
function.
■Make sure your computer’s resolution setting is correct. Ideally, it 
should be 1024 
× 768 to match the projector’s native resolution. 
If this option isn’t available, se lect one of the other compatible 
video formats listed on page 144.
■You also may need to modify existing presentation files if you 
created them for a different re solution. See your software 
documentation for specific information.