Epson Projector Moviemate 85hd User Manual

							Caring for Your Epson MovieMate61
Transporting Epson MovieMate
Note: Epson shall not be liable for any damages incurred during transportation.
Your projector contains many glass and precision parts. If you need to transport it, follow 
these guidelines to prevent damage:
■When shipping the projector for repairs, use the original packaging material if possible. If 
you do not have the original packaging, use equivalent materials, placing plenty of 
cushioning around the projector. Be sure the carrier is capable of transporting fragile 
equipment and is aware that the projector is fragile. 
■If you move the projector from a cold environment into a warm room, condensation 
(moisture) may form internally or on the lens surface. To avoid damage that might be 
caused by condensation, wait approximately an hour before using the projector. If 
condensation forms, turn off the power, then wait an hour or two before use.
■When you are hand-carrying the projector, make sure all discs are ejected, the lens cover 
is closed, and the feet are retracted. 
■Lift the projector by its handle as shown: 
						

							62Problem Solving
Problem Solving
This section explains how to interpret the projector’s status lights, solve problems, and 
contact technical support.
What To Do When the Lights Flash
The lights on top of the projector indicate its status and let you know when a problem occurs.
If all lights are off, make sure the power cable is connected correctly.
The   light is orange.
The projector is in sleep mode. Press the   button on the projector or the   button on the 
remote control to turn it on.
The  light is flashing green.
The projector is warming up. Wait for the picture to appear. This can take a few minutes.
The  light is flashing orange.
The projector is cooling down. Wait until the light stops flashing before you unplug the 
projector.
The   light is green.
The projector is operating correctly. If you don’t see a picture, press the   button on the 
remote control to return to normal operation, or open the lens cover slide. 
						

							Problem Solving63
The   warning light is flashing orange and the   light is flashing red.
High-speed cooling is in process. If the projector gets too hot again, projection stops 
automatically. Make sure the projector is at least 8 inches (20 cm) away from the wall. 
Clean or replace the air filters if necessary (see page 55). If you are using the projector at an 
altitude above 4900 feet (1500 meters), turn on High Altitude Mode (see page 52).
The   warning light is flashing orange.
The lamp needs to be replaced. See page 57. 
The   light is red and the   warning light is red.
The projector is too hot and has turned off the lamp. Make sure the projector is at least 8 
inches (20 cm) away from the wall. 
Clean or replace the air filters if necessary (see page 55). If you are using the projector at an 
altitude above 4900 feet (1500 meters), turn on High Altitude Mode (see page 52).
Let the projector cool for five minutes. When the   light turns orange, press the button to 
turn the lamp back on. If the status doesn’t change, wait a few minutes, then unplug the 
projector and contact Epson. See page 69.
The   light is red and the   warning light is flashing red.
The lamp may be incorrectly installed, the lamp cover may be loose, or the lamp may be 
broken. Turn off the power, wait a few minutes (or wait 1 hour if you’ve been using the 
projector), and check the lamp. See page 59. If the lamp is broken, or the lights continue to 
flash after you turn the power back on, unplug the projector and contact Epson. See page 69.
The   light is red and the   warning light is flashing red.
The projector has a problem with its fan or temperature sensor. Wait a few minutes, then 
unplug the projector and contact Epson. See page 69.
The   light is red and both   warning lights are flashing red.
The projector may have an internal error. Press  . Then unplug the power cable, plug it in 
again, and press   again. If the lights continue to flash, unplug the projector and contact 
Epson. See page 69.
The   light is red and both   warning lights are red.
The projector may have an auto iris or ballast error. Unplug the projector and contact Epson. 
See page 69. 
						

							64Problem Solving
Solving Epson MovieMate Operation 
Problems
The projector doesn’t turn on.
■Make sure the power cord is securely attached at both ends. Try using a different power 
outlet. 
If the power cord has been damaged, turn off the projector, disconnect the power cord, 
and contact Epson. See page 69.
■Make sure you pressed the   button on the projector or the   button on the remote 
control.
■If the  light is flashing green, the projector is warming up. Wait for the picture to 
appear, which can take a few minutes.
■If the  light is flashing orange, the projector is cooling down. Wait for the light to turn 
orange.
■Make sure the Child Lock is not set. See page 48.
The projector turns itself off after a period of time.
The power turns off automatically when the projector is idle for more than 30 minutes. Press 
the   button on the projector or the   button on the remote control to turn on the 
projector. For instructions on changing the Sleep setting, see page 49.
No picture appears on the screen.
■Make sure the projector is turned on (the  light is green and not flashing). If the   
light is flashing green, wait for the projector to warm up. 
■Make sure the lens cover is open.
■If you’re playing a DVD, make sure its region code is 1.
■Check the   warning light. If it is flashing orange, you need to replace the lamp. See 
page 57.
■The Screensaver feature turns off the picture if a still image is projected for more than 15 
minutes. See page 50.
■If you’re using external video equipment, check the solutions on page 67. 
						

							Problem Solving65
The DVD skips.
■Make sure the projector is not tilted more than 10 degrees while playing CDs or DVDs. 
This can cause skipping or disc scratches.
■Make sure there are no fingerprints or scratches on the DVD.
The remote control doesn’t work.
■Make sure the toggle switch is in the correct position: set to -Num to use the numeric 
buttons, or to 
Func- to use the other functions of these buttons.
■Make sure you’re within 19 feet (6 meters) of the projector, and within range of its front 
or back sensor (approximately 30° left or right, and 15° above or below).
■You may need to replace the remote control’s batteries. Make sure they’re inserted with 
the positive (+) and negative (–) ends positioned as shown in the battery compartment.
■Some discs don’t support all of the remote control’s functions.
■If you’re using a “universal” remote control, it might not work with the projector. Epson 
does not support any third-party remote controls.
Solving Picture and Sound Problems
The picture is blurry or out of focus.
■Adjust the focus using the focus ring. See page 26 for instructions.
■There may be dirt on the lens. Clean the lens as described on page 54.
■Make sure the lens is not fogged by condensation. If you’ve just moved the projector from 
a cold environment, wait approximately an hour before using it. If condensation forms, 
unplug the projector and wait an hour or two before use.
■Make sure the projector is placed the correct distance from the screen: no closer than 
3 feet (0.9 meters) and no farther than 35.7 feet (10.9 meters).
■Adjust the Sharpness setting. See page 50.
■If you’re using the Keystone adjustment, be aware that it lessens image quality. You may 
want to decrease the projection angle to reduce the amount of keystone correction 
needed. Try adjusting the projector’s position relative to the screen.
■If you’re using external video equipment, check the solutions on page 67. 
						

							66Problem Solving
The picture looks too light or too dark.
■Press the   button on the remote control to select the best setting for your viewing 
environment. See page 31.
■Adjust the Brightness and Contrast settings. See page 50. 
■If the picture looks darker than it used to, you may need to replace the lamp. See page 57.
The colors on the screen don’t look right.
■Press the   button on the remote control to select the best setting for your viewing 
environment.
■Adjust the Color Saturation or Tint settings. See page 50. 
■If you’re using external video equipment, check the solutions on page 67.
The picture is wider at the top or bottom.
■You’ve tilted the projector to raise or lower the image, causing it to become “keystoned.” 
Use the   or   buttons on the remote control or the Signal menu (see page 52)to 
correct the problem. 
The picture is taller on the left or right side.
The projector is set at an angle to the screen. Face it squarely toward the screen.
There is no sound, or the sound is not loud enough.
■Try pressing the + Volume button on the projector or on the remote control.
■Press the   button on the remote control to make sure the sound hasn’t been turned 
off temporarily.
■If you’re using external video equipment with a component or composite video 
connection, make sure you connected the red and white audio jacks to the projector’s 
audio ports (see page 34).
■If you’re using external equipment, you may need to adjust the Audio settings in the 
setup menu (see page 51). 
						

							Problem Solving67
There is a problem with the sound quality.
■Try pressing the   button on the remote control and adjusting the sound mode. (Make 
sure the toggle switch on the remote control is set to the 
Func- position.)
■If you’re using external equipment, you may need to adjust the Audio settings in the 
setup menu (see page 51).
■If the sound is distorted or too loud, try pressing the — Volume button on the projector 
or on the remote control.
No sound can be heard from the microphone.
■Make sure the microphone is connected correctly. See page 33.
■Increase the Mic Input Level. See page 33.
■The projector is compatible with dynamic microphones. Make sure you are not using a 
plug-in power microphone.
Subtitles do not appear.
■The DVD might not include subtitles.
■Make sure the subtitle language is not set to OFF (see page 46).
You can’t change the language on a DVD.
The DVD might not include multiple languages.
Problems with External Video Equipment
No picture appears on the screen.
■Make sure the equipment is turned on.
■Press the   button on the projector or the   button on the remote control.
■Press the   or Play button on the external equipment.
You see the message No Signal.
■Make sure the equipment is turned on.
■Make sure your cable(s) are connected correctly (see page 34). 
						

							68Problem Solving
■Press the   button on the projector or the   button on the remote control to select 
the external video source. Allow a few seconds for the projector to sync up.
■If you’re using a PC notebook, hold down the Fn key on the keyboard and press the 
function key that lets you display on an external monitor. It may have an icon such as 
, or it may be labelled CRT/LCD. Allow a few seconds for the projector to sync up 
after pressing it. Check your notebook’s manual or online help for details. 
On most systems, the   key lets you toggle between the LCD screen and the 
projector, or display on both at the same time.
If you connect the notebook while the projector or computer are already turned on, the 
function Fn key that changes the computer’s image signal to external output may not 
work. Turn the computer and the projector off and then back on again.
You see the message Signal not supported.
Press the   button on the remote control and check the Video Signal setting (see 
page 52).
The picture is cut off (too large) or too small.
Press the   button on the remote control and select the appropriate aspect ratio.
Press the   button on the remote control and select the appropriate zoom setting. (Make 
sure the toggle switch on the remote control is set to the 
Func- position.)
The picture is distorted.
■If you’re using an extension cable, electrical interference may affect the signal.
■Check the solutions on pages 65 and 66.
The colors are not right.
■Press the   button on the remote control and check the Video Signal setting (see 
page 52).
■Press the   button on the remote control to select the best setting for your viewing 
environment.
■Adjust the Color Saturation or Tint settings. See page 50. 
						

							Problem Solving69
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s U.S. support website or Canadian support websitefor solutions to common 
problems. You can download utilities and documentation, get FAQ’s and troubleshooting 
advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the 
included Epson PrivateLine Support card. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, Pacific Time, Monday 
through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday through Friday
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges 
may apply.
Before you call, please have the following information ready:
■Product name (Epson MovieMate85HD)
■Product serial number (located on the bottom of the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Note: If you need help with optional equipment, see the information included in the box with the 
equipment.
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an Epson authorized 
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can 
purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). 
						

							70Index
Index
A
Accessories, 7, 69
Air filter
cleaning and replacing, 55 to 56
ordering, 7
Air vents, 9
Audio
adjusting, 27, 31, 51
problems, 66 to 67
Audio system connection, 38
Auto Iris, 50
AV amplifier, connecting, 38
B
Blurry picture, 65
Brightness
adjusting, 50
lamp, 57, 74
Buttons, 10, 11
C
Cable box, connecting, 34 to 36
Camcorder, connecting, 34 to 36
Camera angle, 46
CDs, playing, 41
Child Lock, 48
Cleaning
air filter, 55 to 56
lens and projector case, 54 to 55
Closed captioning, 52
Color mode, 31
Color problems, 66, 68
Component video connection, 34
Composite video connection, 34
Computer connection, 39 to 40
Contrast ratio, 74Control panel, projector, 10
D
Dark image, 66
Digital audio recorder, connecting, 38
Digital camera, connecting, 34 to 36
Distance, projection, 19, 74
Documentation, 7
DVDs
menus, 30
playing, 23 to 32
DVR, connecting, 34 to 36
E
Electrical specifications, 75
Environmental specifications, 76
Epson
accessories, 7, 69
Home Service, 6
PrivateLine Support, 69
technical support, 8, 69
Exhaust vent, 9
External equipment
connecting, 34 to 40
problems, 67
F
Fast forward, 29
File specifications, 78
Filter, see Air filter
Focus ring, 27
Formats, video, 76 to 78