Epson Projector Moviemate 50 User Manual

							Problem Solving51
Solving MovieMate Operation Problems
MovieMate doesn’t turn on.
■Make sure the power cord is securely attached at both ends. Try using a different power 
outlet. 
If the power cord has been damaged, turn off MovieMate, disconnect the power cord, 
and contact Epson. See page 55.
■Make sure you pressed the   button. 
■If the  light is flashing green, MovieMate is warming up. Wait for the picture to 
appear, which can take a few minutes.
■Make sure the Child Lock is not set. See page 36.
MovieMate turns itself off after a period of time.
The power turns off automatically when MovieMate is idle for more than 30 minutes. Press 
the   button to turn on MovieMate. For instructions on changing the Sleep setting, see 
page 36.
No picture appears on the screen.
■Make sure MovieMate is turned on (the   light is green and not flashing). If the   
light is flashing green, wait for MovieMate to warm up. 
■Make sure the lens cover is open.
■Make sure the region code on the DVD is 1.
■Check the   warning light. If it is flashing orange or red, you need to replace the lamp. 
See page 44.
■The Screensaver feature turns off the picture if a still image is projected for more than 15 
minutes. See page 36.
■If you’re using external video equipment, check the solutions on page 54.
The DVD skips.
■Make sure MovieMate is not tilted more than 15 degrees. This can cause skipping or disc 
scratches. 
■Make sure there are no fingerprints on the DVD. 
						

							52Problem Solving
The remote control doesn’t work.
■Make sure the toggle switch is in the correct position: set to -123 to use the numeric 
buttons, or to 
Func.- to use the other functions of these buttons.
■Make sure you’re within 19 feet of MovieMate, and within range of its front or back 
sensor (approximately 30° left or right, and 15° above or below).
■You may need to replace the remote control’s batteries. Make sure they’re inserted with 
the positive (+) and negative (–) ends positioned as shown in the battery compartment.
■Some discs don’t support all of the remote control’s functions.
■If you’re using a “universal” remote control, it might not work with MovieMate. Epson 
does not support any third-party remote controls.
Solving Picture and Sound Problems
The picture is blurry or out of focus.
■Adjust the focus using the focus ring. See page 15 for instructions.
■Make sure the lens cover is off.
■There may be dirt on the lens. Clean the lens as described on page 41.
■Make sure the lens is not fogged by condensation. If you’ve just moved MovieMate from 
a cold environment, wait approximately an hour before using it. If condensation forms, 
unplug MovieMate and wait an hour or two before use.
■Make sure MovieMate is placed the correct distance from the screen: no closer than 
2.9 feet and no farther than 48.6 feet. 
■Adjust the Sharpness setting. See page 37.
■If you’re using the Keystone adjustment, be aware that it lessens image quality. You may 
want to decrease the projection angle to reduce the amount of keystone correction 
needed. Try adjusting MovieMate’s position relative to the screen.  
■If you’re using external video equipment, check the solutions on page 54. 
						

							Problem Solving53
The picture looks too light or too dark.
■Press the   button on the remote control to select the best setting for your viewing 
environment. See page 19.
■Adjust the Brightness and Contrast settings. See page 37. 
■If the picture looks darker than it used to, you may need to replace the lamp. See page 44.
The colors on the screen don’t look right.
■Press the   button on the remote control to select the best setting for your viewing 
environment.
■Adjust the Color Saturation or Tint settings. See page 37. 
■If you’re using external video equipment, check the solutions on page 54.
The picture is wider at the top or bottom.
■You’ve tilted MovieMate to raise or lower the image, causing it to become “keystoned.” 
Use the   or   buttons on the control panel or remote control to correct the 
problem. 
The picture is taller on the left or right side.
MovieMate is set at an angle to the screen. Face it squarely toward the screen. 
There is no sound, or the sound is not loud enough.
■Try pressing the + Volume button on MovieMate or on the remote control.
■Press the   button on the remote control to make sure the sound hasn’t been turned 
off temporarily.
■If you’re using external video equipment, make sure you connected the red and white 
audio jacks to MovieMate’s audio ports (see page 21).
■If you’re using external equipment, you may need to adjust the Audio settings in the 
setup menu (see page 39).
There is a problem with the sound quality.
■Try pressing the   button on the remote control and adjusting the sound mode.
■If you’re using external equipment, you may need to adjust the Audio settings in the 
setup menu (see page 39). 
						

							54Problem Solving
Subtitles do not appear.
■The DVD might not include subtitles.
■Make sure the subtitle language is not set to OFF (see page 32).
You can’t change the language on a DVD.
The DVD might not include multiple languages.
Problems with External Video Equipment
No picture appears on the screen.
■Make sure the equipment is turned on.
■Press the   button on MovieMate or on the remote control.
■Press the   or Play button on the external equipment.
■Make sure you don’t have cables connected to more than one video port. You can only 
use one connection at a time (see page 21).
You see the message No Signal.
■Make sure the equipment is turned on.
■Make sure your cable(s) are connected correctly (see page 21).
■Press the   button on MovieMate or the remote control to select the external video 
source. Allow a few seconds for MovieMate to sync up.
You see the message Signal not supported.
Press the   button on the remote control and check the Video Signal setting (see 
page 39).
The picture is cut off (too large) or too small.
Press the   button on the remote control and select the appropriate aspect ratio.
The picture is distorted.
■If you’re using an extension cable, electrical interference may affect the signal.
■Check the solutions on pages 52 and 53. 
						

							Problem Solving55
The colors are not right.
■Press the   button on the remote control and check the Video Signal setting (see 
page 39).
■Press the   button on the remote control to select the best setting for your viewing 
environment.
■Adjust the Color Saturation or Tint settings. See page 37.
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s U.S. support website or Canadian support website  for solutions to common 
problems. You can download utilities and documentation, get FAQ’s and troubleshooting 
advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the 
included Epson PrivateLine Support card. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, Pacific Time, Monday 
through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday through Friday
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■Product name (Epson MovieMate 50)
■Product serial number (located on the bottom of MovieMate)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem 
						

							56Problem SolvingNote: If you need help with optional equipment, see the information included in the box with the 
equipment.
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an Epson authorized 
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can 
purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). 
						

							Specifications57
Specifications 
General
Type of display Poly-silicon TFT active matrix
Size of LCD panels 0.55 inch (14 mm) wide
Lens F=1.44, f=16.6 mm
Resolution 
(native format) 854 × 480 pixels × 3, 480p
Brightness up to 1000 lumens (ANSI)
Contrast ratio up to 300:1
Image size 30 to 300 inches (0.76 to 7.6 m)
Projection distance 2.9 to 48.6 feet 
Speakers Stereo speakers (8 W × 2)
Zoom ratio 1:1.35
Optical aspect ratio Native 16:9 (4:3 resize)
DVD Unit Audio: Virtual Surround, Dolby Digital,  DTS Digital Surround
Media: DVD Video, DVD-R/RW, DVD+R/RW, DVD-ROM, DVD 
Audio, CD-R/RW, CD-ROM, DVD-VR, Video CD, Super Video CD, 
Audio CD, MP3 (CD/DVD), WMA (CD/DVD), JPEG, DivX 
(CD/DVD), DivX Ultra (CD/DVD), Dual Disk
See page 60 for detailed file specifications.
Noise level 29 dB
Keystone correction Vertical: –15° to +15°
Tilt angle up to 5° 
						

							58Specifications
Remote Control
Range Approx. 19 feet (6 m)
Battery AA×2
Operating angle Horizontal: +/– 30°
Vertical: +/– 15°
Projection Lamp 
Type 120 W UHE (Ultra High Efficiency)
Part number ELPLP44/ V13H010L44
Lamp life Approx. 2000 hours 
Note: Lamp life results will vary depending upon mode selected, environmental conditions, and 
usage. 
Turn off this product when not in use to prolong the life of the projector.
Dimensions
Height 5 inches (127 mm) excluding feet
Width 12.6 inches (320 mm)
Depth 9.11 inches (230 mm)
Weight 8.4 lb. (3.8 kg)
Electrical
Rated voltage 100 to 240 VAC
Rated frequency 50/60 Hz
Power consumption Operating: 210 W
Standby: 5 W
Lamp off: 95 W
Environmental
Temperature Operating: 41 to 95 °F (5 to 35 °C) without condensation
Storage: 14 to 140 °F (–10 to 60 °C) without condensation
Humidity Operating: 20 to 80% RH, non-condensing
Storage: 10 to 90% RH, non-condensing
Operating altitude up to 7500 feet (2286 m) 
						

							Specifications59 Safety and Approvals
United States FCC Part 15B Class B (DoC)
UL60950-1
Canada ICES-003 Class B
CSA C22.2 No.60950-1
Compatible Video Formats
* Letterbox signal
* Letterbox signal
Composite video
Signal ResolutionNormal aspect 
modeWide aspect 
modeZoom aspect 
mode
TV (NTSC) 720 x 480
720 x 360*640 x 480
(4:3)854 x 480
(16:9)854 x 480
(16:9)
TV (PAL, SECAM) 720 x 576
720 x 432*640 x 480
(4:3)854 x 480
(16:9)854 x 480
(16:9)
Component video
Signal ResolutionNormal aspect 
modeWide aspect 
modeZoom aspect 
mode
SDTV (525i, 60Hz) 720 x 480
720 x 360*640 x 480
(4:3)854 x 480
(16:9)854 x 480
(16:9)
SDTV (625i, 50Hz) 720 x 576
720 x 432*640 x 480
(4:3)854 x 480
(16:9)854 x 480
(16:9)
SDTV (525p) 720 x 480
720 x 360*640 x 480
(4:3)854 x 480
(16:9)854 x 480
(16:9)
SDTV (625p) 720 x 576
720 x 432*640 x 480
(4:3)854 x 480
(16:9)854 x 480
(16:9)
HDTV (720p) 16:9 1280 x 720 854 x 480
(16:9)——
HDTV (1080i) 16:9 1920 x 1080 854 x 480
(16:9)—— 
						

							60Specifications
* Only supported by models that include a VGA output port.
** Letterbox signal
File Specifications
Epson MovieMate supports MP3, WMA, DivX, DivX Ultra, and JPG files that conform to the 
following specifications:
File system ISO9660 level 1 or level 2 (Discs that have been recorded in the packet 
write [UDF] format cannot be read.)
File name Half-width English characters only, with .mp3, .wma, divx, avi., jpg, or 
.jpeg file extensions. 
Group (folder) count up to 298
Track (file) count up to 648
Bit rate MP3: 16 to 320 kbps; WMA: 64 to 192 kbps; DivX: Up to 3 mbps, 
720 × 576 pixels, 30 fps optimum
Sampling frequency 16 kHz, 22.05 kHz, 24 kHz, 32 kHz, 44.1 kHz, 48 kHz
Total number of pixels up to 3027 × 2048
Epson MovieMate can play multi-session recorded discs, but not multiple bit rate files. WAV and 
MPG files are not supported. Epson MovieMate supports baseline JPEG files created by a digital 
camera and conforming to the DCF (Design rule for Camera File system) standard. Motion JPEG files 
are not supported. Certain digital camera functions such as automatic rotation may not be supported.
Pixelworks
™ DNX™ ICs are used in this projector.
Computer image
Signal ResolutionNormal aspect 
modeWide aspect 
modeZoom aspect 
mode
VGA 60/72/75/85, iMac* 640 x 480
640 x 360**640 x 480 854 x 480 854 x 480
SVGA56/60/72/75/85/, 
iMac*800 x 600
800 x 450**640 x 480 854 x 480 854 x 480
XGA60/70/75/85, iMac* 1024 x 768
1024 x 576**640 x 480 854 x 480 854 x 480
SXGA60/75/85 1280 x 1024 640 x 480 854 x 480 854 x 480
MAC13” 640 x 480 640 x 480 854 x 480 854 x 480
MAC16” 832 x 624 640 x 480 854 x 480 854 x 480
MAC19” 1024 x 768 640 x 480 854 x 480 854 x 480