Epson Projector Moviemate 25 User Manual

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Setting ItemSetting Contents
Information
Displays the 
current status.Lamp Hours: Accumulated usage time of the lamp. 0H is displayed for 0-10 hours. Displayed in 
units of 1 hour for 10 hours and above. The display changes to yellow text when it 
is time to change the lamp.
Source: Displays whether standard DVD images are being projected, or images from 
external video equipment are being projected.
Video Signal: Displays the format of the video signal being input.
Video SignalSets the signal format of the TV or other video equipment connected to the Video input port or 
the S-Video input port. At the time of purchase, this is set to “Auto” so the video signal is 
recognized automatically. If interference appears in the projected images or no images appear 
when you select “Auto,” select the appropriate signal manually.
High Altitude 
ModeWhen using MovieMate in high altitude areas (above 4,900 feet), select ON. 
Lamp-Hours 
ResetIf the lamp has been replaced, make sure you initialize this setting to restart the timer.
Video Information menu settings 
						

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Troubleshooting 
and Maintenance
You can check MovieMate’s status using the indicators 
on the top panel. 
Check the following table and follow the steps to rem-
edy the problem.
If all indicators are switched off, make sure the power 
cable is connected correctly and the main power switch 
is turned on.
Solving problems
Reading the indicator lights 
						

							53
When   flashes green / orange alternatelyError: flashing green/orange alternately
: lit    :flashing   : off
Internal error
Turn the main power switch off then on. If 
the indicator status does not change once 
 has been pressed and the power 
switched on . . .
Fan related error/Sensor error
High temperature error 
(overheating)
The lamp turns off automatically and 
projection stops. After MovieMate is in 
this state for around 40 seconds and 
then enters standby mode, check the 
two items listed to the right.
If the power was turned off, turn the main 
power switch back on again.•Place MovieMate at least 8 
inches away from the wall.
•Clean the air filter as 
described on page 57.If the indicator status 
does not change 
once  has been 
pressed and the 
power turned on . . .
Lamp error/Lamp fails to light up/Lamp cuts out /Lamp cover open
Check if the lamp is broken. See page 58.
The lamp is not brokenReinsert the lamp, then turn on the main 
power switch and press  .If the condition is not 
fixed once the lamp 
is re-inserted . . .
The lamp is broken
Contact Epson as described on  page 56.
When the   or   indicators flash orangeWarning: lit   : flashing   : off
High-speed cooling in 
progress
You can continue projecting in 
this state. MovieMate stops 
automatically if subsequent 
high temperatures are regis-
tered.Check the two items listed below.
•Place MovieMate at least 8 
inches away from the wall.
•Clean the air filter as described 
on page 57.
If there is no improvement 
when you press   and 
switch the power on, discon-
tinue use and disconnect the 
power cable from the electrical 
outlet. Contact Epson as 
described on page 56.
Lamp replacement notification
Replace the lamp as soon as possible.
If you continue using MovieMate, it is possible that the lamp may explode. See page 58.
Red
Red
Disconnect the power cable from the electrical 
outlet and contact Epson as described on
 page 56.
Red
Red
Red
Orange
Green
Orange
Green 
						

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If MovieMate is not functioning normally, check the following notes before requesting repairs. If MovieMate fails to 
improve, contact Epson as described on page 56.
When the   or   indicators are offNormal: lit    : flashing   : off
Standing byMovieMate is ready to be used.
Warming up
 (about 20 seconds) In warm-up mode, pressing   or   has no effect.
Do not turn off the power or unplug the cable during warm-up, as this 
may reduce the lifespan of the lamp.
Projection in 
Progress
Cooling down
 (about 9 seconds) 
The operation of all remote control and MovieMate buttons is sus-
pended during cool-down.
MovieMate enters standby mode once cool-down has completed.
Do not turn off the power or unplug the cable during cool-down, as this 
may reduce the lifespan of the lamp.
BreakPress   to return to normal playback.
When this happens . . .Check the following:Reference 
page
Power does not turn on Is the main power switch in the on position?  page 11
Disconnect and reconnect the power cable.  page 11
Is MovieMate cooling down?  page 54
If the indicator goes on and off when you touch the power cable, turn 
off the main power switch, then disconnect and reconnect the power 
cable. If MovieMate fails to improve, it is possible that the power cable 
has been damaged. Stop using MovieMate, disconnect the power cable 
from the electrical outlet, and contact Epson. page 56
No images appear Is the Image Off indicator lit orange?  page 22
You cannot play DVD videos if the disc region code does not 
correspond to the region code label on the side of this unit.-
Press   to switch to DVD. page 37
Is the lamp burned out?  page 53
Images are fuzzy or out of 
focusHas the focus been adjusted?  page 13
Is the lens cover in place?  page 11
Is the projector at the correct distance?  page 60
Could there be condensation on the lens? -
Images appear dark Is the color mode appropriate to the usage environment?  page 17
Is the lamp due for replacement?  page 58
Is the screensaver running?  page 44
Orange Orange
Green GreenGreen
Green GreenGreen
Green Orange
Green GreenGreen
Solving problems 
						

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Solving problems using external video equipment
The remote control does not 
workIs the Function/Numerics toggle switch in the [1 2 3] (numerical input) 
position? page 19
Depending on the disc, certain operations are prohibited. -
Are the batteries dead, or have the batteries been inserted correctly?  page 8
No sound can be heard or 
the sound is faint.Has the volume been adjusted to the minimum setting?  page 13
Is mute mode active? Press  .-
Is the DVD level setting set to [DVD LEVEL 1]?  page 41
The audio distorts Is the volume too loud?  page 13
The audio/subtitle language 
cannot be changedIf multiple languages are not recorded on the disc, they cannot be 
changed.-
Subtitles do not appear If there are no subtitles on the disc, they are not displayed. -
Is the subtitle language set to “Off”?  page 32
When you use A-B repeat, subtitles may not be displayed before and 
after point A and point B.-
When this happens . . .Check the following:Reference 
page
No images appear Is the power for the connected equipment turned on?
Switch on the power to the connected equipment then start playback.  page 37
When signals have been connected to both the S-Video input port and 
the Video input port, only the S-Video signal is available. If you want to 
watch the video equipment connected to the Video input port, 
disconnect the cable from the S-Video input port. -
“Signal not supported” is 
displayedIf you cannot project even when the “Video Signal” is set to “Auto” in 
the video Information menu, set to the signal format appropriate to the 
equipment.  page 51
“No signal” is displayed Are the cables connected correctly?  page 36, 37
Is the power to the connected equipment turned on? 
Switch on the power to the connected equipment then start playback. page 37
Press   to switch to the connected equipment. page 37
The signal is distorted If an extension cable is used, electrical interference may affect the 
signals. Connect amplification equipment and check.-
Image is cut off (too large) 
or too smallMovieMate automatically recognizes and projects the aspect ratio for 
the input signal. If the aspect ratio is not projected correctly, press   
and select the aspect ratio appropriate to the input signal.-
Image colors are not right In the video Information menu, set the “Video Signal” to the signal 
format appropriate to the equipment.  page 51 
						

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Epson provides technical assistance 24 hours a day at http://support.epson.com. Here you can 
access troubleshooting information, download product documentation, and receive technical advice 
through e-mail.
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the Epson 
PrivateLine Support card that came with your MovieMate. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, Pacific Time, Monday through Fri-
day, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
U.S.: (562) 276-4394, 6
AM to 6PM, Pacific Time, Monday through Friday
Canada: (905) 709-3839, 6
AM to 6PM, Pacific Time, Monday through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
Product name (Epson MovieMate 25)
Product serial number (located on the bottom of MovieMate)
Description of the problem
You can purchase the powered subwoofer and other accessories from an authorized Epson dealer. To 
find the nearest dealer, please call 800-GO-EPSON (800-463-7766). To purchase online, visit 
www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.
Where to get help 
						

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Cleaning the air filter
You need to clean the air filter when dust builds up or 
you see the message “The projector is overheating. 
Make sure nothing is blocking the air vents, and clean or 
replace the air filter.”  Use a small vacuum cleaner 
designed for computers or other office equipment, as 
shown. If you don’t have one, gently clean the filter 
using a very soft brush, such as an artist’s paintbrush. 
Cleaning MovieMate
Cleaning the projection lens
Replace the air filter when it gets dirty or broken.
Replace the lamp when you see the message “Replace the lamp” or when the projected image gets darker or starts to 
deterioriate.
•In order to maintain the initial brightness and image quality, the lamp replacement message is displayed after about 1900 hours of use 
has passed. The time at which this message is displayed will vary depending on the color mode settings and the conditions under which 
this unit has been used.
•If you continue to use the lamp after this period, the possibility of the lamp breaking becomes greater. When the lamp replacement 
message appears, replace the lamp with a new one as soon as possible, even if it is still working.
•Depending on the characteristics of the lamp and on the way it has been used, the lamp may become darker or stop working before 
the lamp warning message appears. You should always have a spare lamp ready in case it is needed (part # V13H010L33).
•Contact Epson for a spare lamp.
Maintenance
If dust collects on the air filter, it can cause the internal tem-
perature to rise, and this can lead to problems with operation 
and shortening of the optical engine’s service life. It is rec-
ommended that you clean these parts at least once every 
three months. Clean them more often than this if using the 
MovieMate in particularly dusty environments.
Clean the surface by wiping it gently with a soft cloth.
If MovieMate is particularly dirty, moisten the cloth 
with water containing a small amount of neutral deter-
gent, and then wring the cloth nearly dry before using 
it. Then wipe MovieMate again with a soft, dry cloth.
Do not use volatile substances such as wax, alcohol, or thinner 
to clean MovieMate’s surface. These can cause MovieMate to 
warp and make the coating finish peel off. Never spray clean-
ers directly on MovieMate. 
Use a cannister of compressed air to remove dust. To 
remove dirt or smears, use lens cleaning paper to gently 
wipe the lens.
Do not rub the lens with harsh materials or subject the lens to 
shocks, as it can easily become damaged.
Cleaning
Replacing the air filter and lamp 
						

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Specifications 
and Notices
Refer to the following tables and place MovieMate in a position which allows the best possible projection for your 
screen size or the projected image size you want.
Projection Distance and Screen Size
16:9 Screen Size (inches)
Projection Distance (feet)
Minimum                                Maximum
(Zoom Adjustment Wide) - (Zoom Adjustment Tele)
30  26 x 15  2.4 - 3.7
40  35 x 20 3.2 - 4.9
60  51 x 28 4.9 - 7.4
80  71 x 39 6.6 - 9.9
100  87 x 47 8.2 - 12.4
120  106 x 59 9.9 - 14.9
150 130 x 75 12.4 - 18.6
4:3 Screen Size (inches)
Projection Distance (feet)
Minimum                                Maximum
(Zoom Adjustment Wide) - (Zoom Adjustment Tele)
30 24 x 18 2.9 - 4.5
40 32 x 24 4.0 - 6.0
60 47 x 35 6.0 - 9.0
80 63 x 47 8.0 - 12.1
100 79 x 59 10.1 - 15.2
120 94 x 71 12.1 - 18.2
150 118 x 91 15.1 - 22.8