Epson Projector EX7240 Pro User Manual

							• If the projector does not respond when you press buttons on the remote control, make sure the remote
receivers are turned on.
• For images projected with Windows Media Center, reduce the screen size from full screen mode.
• For images projected from applications using Windows DirectX, turn off DirectX functions.
Parent topic: Solving Image or Sound Problems
Related references
Image Quality Settings - Image Menu
Input Signal Settings - Signal Menu
Projector Feature Settings - Settings Menu
Projector Setup Settings - Extended Menu
Projector Setup Settings - ECO Menu
Related tasks
Opening the Lens Cover
Unlocking the Projectors Buttons
Solutions When Image is Incorrect Using the USB Display Function If no image appears or if the image appears incorrectly using the USB Display function, try the following
solutions:
• Press theUSBbutton on the remote control.
• Make sure the USB Display software has installed correctly. Install it manually if necessary.
• Make sure the USB Type Bsetting in the Extended menu is set to USB Display, if available.
• With OS X, select the USB Displayicon in the Dock or from the Applicationsfolder.
• For images projected with Windows Media Center, reduce the screen size from full screen mode.
• For images projected from applications using Windows DirectX, turn off DirectX functions.
• If the mouse cursor flickers, select Make the movement of the mouse pointer smooth in the Epson
USB Display Settings program on your computer (feature not available with Windows 2000).
• Turn off the Transfer layered window setting in the Epson USB Display Settings program on your
computer.
• Make sure you are using the most recent version of the USB Display software. You can download the latest version from the Epson web site. Go to epson.com/support(U.S.) orepson.ca/support (Canada)
and select your projector.
Parent topic: Solving Image or Sound Problems
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							Related references
Projector Setup Settings - Extended Menu
Related tasks
Connecting to a Computer for USB Video and Audio
Solutions When No Signal Message Appears If the No Signal message appears, try the following solutions:
• Press theSource Search button and wait a few seconds for an image to appear.
• Turn on the connected computer or video source, and press its play button to begin your presentation, if necessary.
• Check the connection from the projector to your video sources.
• If you are projecting from a laptop computer, make sure it is set up to display on an external monitor.
• If necessary, turn the projector and the connected computer or video source off and then on again.
Displaying From a PC Laptop
Displaying From a Mac Laptop
Parent topic: Solving Image or Sound Problems
Related concepts
Projector Connections
Displaying From a PC Laptop If you see the No Signal message when you display from a PC laptop, you need to set up the laptop to
display on an external monitor.
1. Hold down the laptops Fnkey and press the key labelled with a monitor icon or CRT/LCD. (See
your laptop manual for details.) Wait a few seconds for an image to appear.
2. To display on both the laptops monitor and the projector, try pressing the same keys again.
3. If the same image is not displayed by the laptop and projector, check the Windows Displayutility to
make sure the external monitor port is enabled and extended desktop mode is disabled. (See your
computer or Windows manual for instructions.)
4. If necessary, check your video card settings and set the multiple display option to Mirroror
Duplicate.
Parent topic: Solutions When No Signal Message Appears
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							Displaying From a Mac Laptop
If you see the No Signal message when you display from a Mac laptop, you need to set up the laptop
for mirrored display. (See your laptop manual for details.)
1. Open theSystem Preferences utility and selectDisplays.
2. Click the Arrangement tab.
3. Select the Mirror Displays checkbox.
Parent topic: Solutions When No Signal Message Appears
Solutions When Not Supported Message Appears If the Not Supported message appears, try the following solutions:
• Make sure the correct input signal is selected on the Signal menu.
• Make sure the computers display resolution does not exceed the projectors resolution and frequencylimit. If necessary, select a different display resolution for your computer. (See your computer manual
for details.)
• As a test, try setting the computers display resolution to the lowest possible setting, and then gradually increase it as necessary.
Parent topic: Solving Image or Sound Problems
Solutions When Only a Partial Image Appears If only a partial computer image appears, try the following solutions:
• Press theAutobutton on the remote control to optimize the image signal.
• Try adjusting the image position using the Positionmenu setting.
• Press the Aspectbutton on the remote control to select a different image aspect ratio.
• If you zoomed into or out of the image using the E-Zoombuttons, press the Escbutton until the
projector returns to a full display.
• Check the cables connecting the computer or video source to the projector. Try connecting different cables.
• Check your computer display settings to disable dual display and set the resolution within the projectors limits. (See your computer manual for details.)
• Check the resolution assigned to your presentation files to see if they are created for a different resolution than you are projecting in. (See your software help for details.)
Parent topic: Solving Image or Sound Problems
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							Related references
Input Signal Settings - Signal Menu
Supported Video Display Formats
Solutions When the Image is Not Rectangular If the projected image is not evenly rectangular, try the following solutions:
• Turn on automatic keystone adjustments using the projectors menus.
• Place the projector directly in front of the center of the screen, facing it squarely, if possible.
• If you adjusted the projector height using the projector feet, press the keystone buttons on theprojector to adjust the image shape.
• Adjust the position of the projectors horizontal keystone slider.
• Adjust the Quick Corner setting to correct the image shape.
Parent topic: Solving Image or Sound Problems
Related references
Projector Feature Settings - Settings Menu
Related tasks
Correcting Image Shape with the Horizontal Keystone Slider
Correcting Image Shape with the Keystone Buttons
Correcting Image Shape with Quick Corner
Solutions When the Image Contains Noise or Static If the projected image seems to contain electronic interference (noise) or static, try the following
solutions:
• Check the cables connecting your computer or video source to the projector. They should be:• Separated from the power cord to prevent interference
• Securely connected at both ends
• Not connected to an extension cable
• No longer than 10 feet (3 m) for VGA/computer cables or 24 feet (7.3 m) for HDMI cables
• Check the settings on the projectors Signal menu to make sure they match the video source. If available for your video source, adjust the ProgressiveandNoise Reduction settings.
• Select a computer video resolution and refresh rate that are compatible with the projector.
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							• If you are projecting from a computer, press the
Autobutton on the remote control to automatically
adjust the tracking and sync. If the problem remains, display a uniformly patterned image on the
screen and manually adjust the TrackingandSync settings.
• If you adjusted the image shape using the projector controls, try decreasing the Sharpnesssetting to
improve image quality.
• If you connected an extension power cable, try projecting without it to see if it caused interference in the signal.
• If you are using the USB Display function, turn off the Transfer layered windowsetting in the Epson
USB Display Settings program on your computer.
Parent topic: Solving Image or Sound Problems
Related references
Image Quality Settings - Image Menu
Input Signal Settings - Signal Menu
Supported Video Display Formats
Solutions When the Image is Fuzzy or Blurry If the projected image is fuzzy or blurry, try the following solutions:
• Adjust the image focus.
• Clean the projector lens.
Note: To avoid condensation on the lens after bringing the projector in from a cold environment, let the
projector warm up to room temperature before using it.
• Position the projector close enough to the screen.
• Position the projector so the keystone adjustment angle is not so wide that it distorts the image.
• Turn on automatic keystone adjustment in the projectors menus.
• Adjust the Sharpnesssetting to improve image quality.
• If you are projecting from a computer, press the Autobutton on the remote control to automatically
adjust the tracking and sync. If any bands or overall blurriness remain, display a uniformly patterned
image on the screen and manually adjust the TrackingandSync settings.
• If you are projecting from a computer, try using a lower resolution or try to match the projectors native resolution.
Parent topic: Solving Image or Sound Problems
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							Related references
Projection Distance
Image Quality Settings - Image Menu
Input Signal Settings - Signal Menu
Projector Feature Settings - Settings Menu
General Projector Specifications
Related tasks
Focusing the Image Using the Focus Ring
Cleaning the Lens
Solutions When the Image Brightness or Colors are Incorrect If the projected image is too dark or light, or the colors are incorrect, try the following solutions:
• Press theColor Mode button on the remote control to try different color modes for the image and
environment.
• Check your video source settings.
• Adjust the available settings on the Image menu for the current input source, such as Brightness,
Contrast, Tint,Color Adjustment, and/or Color Saturation.
• Make sure you selected the correct Input SignalorVideo Signal setting on the Signal menu, if
available for your image source.
• Make sure all the cables are securely connected to the projector and your video device. If you connected long cables, try connecting shorter cables.
• If you are using the ECOPower Consumption setting, try selecting Normalin the projectors menus.
Note: At high altitudes or locations subject to high temperatures, the image may become darker and
you may not be able to adjust the Power Consumption setting.
• Position the projector close enough to the screen.
• If the image has been progressively darkening, you may need to replace the projector lamp soon.
Parent topic: Solving Image or Sound Problems
Related concepts
Projector Lamp Maintenance
Related references
Projection Distance
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							Available Color Modes
Image Quality Settings - Image Menu
Input Signal Settings - Signal Menu
Projector Setup Settings - ECO Menu
Solutions to Sound Problems If there is no sound when you expect it or the volume is too low or high, try the following solutions:
• Adjust the projectors volume settings.
• Press theA/V Mutebutton on the remote control to resume video and audio if they were temporarily
stopped.
• Press the Source Search button to switch to the correct input source, if necessary.
• Check your computer or video source to make sure the volume is turned up and the audio output is set for the correct source.
• Check the audio cable connections between the projector and your video source.
• If you do not hear sound from an HDMI source, set the connected device to PCM output.
• Make sure any connected audio cables are labeled No Resistance.
• If you are using the USB Display function, turn on the Output audio from the projectorsetting in the
Epson USB Display Settings program on your computer.
• If you are using a Mac and you do not hear sound from an HDMI source, make sure your Mac supports audio through the HDMI port. If not, you need to connect an audio cable.
• If you turn the projector on immediately after turning it off, the cooling fans may run at high speed momentarily and cause an unexpected noise. This is normal.
Parent topic: Solving Image or Sound Problems
Related concepts
Projector Connections
Related tasks
Controlling the Volume with the Volume Buttons
Solving Projector or Remote Control Operation Problems Check the solutions in these sections if you have problems operating the projector or remote control.
Solutions to Projector Power or Shut-Off Problems
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							Solutions to Problems with the Remote Control
Solutions to Password Problems
Parent topic:
Solving Problems
Solutions to Projector Power or Shut-Off Problems If the projector does not come on when you press the power button or it shuts off unexpectedly, try the
following solutions:
• Make sure the power cord is securely connected to the projector and to a working electrical outlet.
• The projectors buttons may be locked for security. Unlock the buttons or use the remote control toturn on the projector.
• If the projectors lamp shuts off unexpectedly, it may have entered standby mode after a period of inactivity. Press the power button to wake the projector and adjust the Sleep Mode Timer setting to
change the sleep interval.
• If the projectors lamp shuts off, the Status light is flashing blue, and the Temp light is orange, the projector has overheated and shut off. Check the solutions for this light status.
• If the power button on the remote control does not turn on the projector, check its batteries and make sure the Remote Receiver setting is turned on in the projectors menu, if available.
• The power cord may be defective. Try another power cord. If that doesnt work, disconnect the cord and contact Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Projector Feature Settings - Settings Menu
Projector Light Status
Where to Get Help
Related tasks
Unlocking the Projectors Buttons
Replacing the Remote Control Batteries
Solutions to Problems with the Remote Control If the projector does not respond to remote control commands, try the following solutions:
• Check that the remote control batteries are installed correctly and have power. If necessary, replacethe batteries.
• Make sure you are operating the remote control within the reception angle and range of the projector.
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							• Make sure the projector is not warming up or shutting down.
• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release
the button to wake the remote control up.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the projectors remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If available, turn off one of the remote receivers in the projectors menu system, or check if all the remote receivers were turned off.
• If you assigned an ID number to the remote control to operate multiple projectors, you may need to check or change the ID setting (feature not available with all projectors).
• If you lose the remote control, you can purchase another from an authorized Epson reseller.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Remote Control Operation
Optional Equipment and Replacement Parts
Related tasks
Replacing the Remote Control Batteries
Solutions to Password Problems If you cannot enter or remember a password, try the following solutions:
• You may have turned on password protection without first setting a password. Try entering 0000using
the remote control.
• If you have entered an incorrect password too many times and see a message displaying a request code, write down the code and contact Epson. Do not attempt to enter the password again. Provide
the request code and proof of ownership for assistance in unlocking the projector.
• If you set a Web Control password and forgot the user ID or password, try entering the following: • User ID: EPSONWEB
• Default password: admin
• If you lose the remote control, you cannot enter a password. Order a new one from Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Optional Equipment and Replacement Parts
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							Where to Get Help
Related tasks
Controlling a Networked Projector Using a Web Browser
Solving Network Problems Check the solutions in these sections if you have problems using the projector on a network.
Solutions When You Cannot Access the Projector Through the Web
Solutions When Network Alert E-Mails are Not Received
Parent topic:Solving Problems
Solutions When You Cannot Access the Projector Through the Web If you are unable to access the projector through a web browser, make sure you are using the correct ID
and password, which are case sensitive.
• For the user ID, enter EPSONWEB. (You cannot change the user ID.)
• For the password, enter the password set in the projectors Network menu. The default password is admin.
• Make sure you have access to the network the projector is on.
Note: The user ID and password are case sensitive.
Parent topic: Solving Network Problems
Related tasks
Controlling a Networked Projector Using a Web Browser
Solutions When Network Alert E-Mails are Not Received If you do not receive an e-mail alerting you to problems with a projector over the network, try the
following solutions:
• Make sure the projector is turned on and connected to the network correctly. (If an error shut down theprojector, it cannot send an e-mail.)
• Make sure you set up the projector e-mail alert settings correctly on the projectors network Mail menu or in the network software.
• Set the Standby Mode setting toCommunication On so the network software can monitor the
projector in standby mode.
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