Epson Projector Ex100 User Manual

							Solving Problems71
Viewing Lamp Usage and Other Information
Use the Info menu to view information about the display settings of 
your computer and the number of hours the lamp has been used. 
Press the 
Menu button and highlight the Info menu. 
You see the lamp usage hours and various input signal settings on the 
right. 
The life span of the lamp is about 2000 hours if the 
Brightness 
Control
 setting in the Setting menu is set to High (default), and 
3000 hours if the 
Brightness Control setting is set to Low. Make 
sure you have a spare lamp handy if the usage hours on this menu 
are close to the life span of your lamp.
Solving Projector Operation Problems
The power doesn’t turn on.
■If the projector doesn’t turn on when you press the PPower 
button, make sure the power cable is connected to the projector 
and plugged into a working electrical outlet.
■The power cable may be defective. Disconnect the cable from the 
outlet and contact Epson as described on page 78.
■Check to see if the A/V Mute Slide is closed. 
The buttons on the projector don’t work.
If the Operation Lock function has been enabled, you can’t use the 
buttons on the projector. Try using the remote control instead. See 
page 56 for information about the Operation Lock function.
note
The information displayed 
depends on the input signal 
currently selected.
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							72Solving Problems
Solving Problems with the Image 
or Sound
No image appears on the screen.
■Check that the Power light is green, not flashing. 
■The projector may be in standby or sleep mode. If the Power 
light is orange, press the P
Power button to turn the projector 
on.
■If the power was switched off and then on again, the projector 
may be cooling down. Wait until the 
Power light stops flashing 
and remains orange; then press the P
Power button again.
■Press the A/V Mute button on the remote control to make sure 
the picture has not been turned off temporarily. 
■Open the A/V Mute Slide, if it is closed. 
■The attached computer may be in sleep mode or displaying a 
black screen saver. Try pressing a key on the computer.
■If you are projecting from a DVD player or other video source, 
make sure you turn it on and press its 
Play button.
You’ve connected a computer and see a blue screen with the 
message 
No Signal displayed.
■Make sure the cables are connected correctly, as described on 
page 34.
■Try restarting your computer.
■If you’ve connected a computer and one or more video sources, 
you may need to press the 
Source Search button on the 
projector or one of the source buttons on the remote control to 
select the correct source. Allow a few seconds for the projector to 
sync up after pressing the button.
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							Solving Problems73
If you’re using a PC notebook: 
■Hold down the Fn key on the keyboard and press the function 
key that lets you display on an external monitor. It may have an 
icon such as  , or it may be labelled 
CRT/LCD. Allow a few 
seconds for the projector to sync up after pressing it. Check your 
notebook’s manual or online help for details. 
On most systems, the   key lets you toggle between the LCD 
screen and the projector, or display on both at the same time.
■Depending on your computer’s video card, you might need to use 
the Display utility in the Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. See your 
computer’s documentation or online help for details.
If you’re using Mac OS X: 
1. Open 
System Preferences. 
2. Click 
Display or Displays.
3. Click 
Detect Displays. 
4. Make sure the 
VGA Display or Color LCD dialog box is selected.
5. Click the 
Arrangement or Arrange tab.
6. Make sure the 
Mirror Displays checkbox is selected. 
The message Not Supported is displayed.
■Make sure the correct input signal is selected in the Signal menu 
(see page 48).
■Make sure your computer’s resolution doesn’t exceed UXGA 
(1600 
× 1200) and the frequency or refresh rate is supported by 
the projector (see page 86). If necessary, change your computer’s 
resolution setting as described below. 
Only part of the computer image is displayed.
■Press the Auto button on the remote control.
■Make sure the image Position setting is correct in the Signal 
menu. See page 49 for more information.
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							74Solving Problems
■Press the Resize button on the remote control.
■Press the Esc button on the remote control to cancel the E-Zoom 
function.
■Make sure your computer’s resolution setting is correct. Ideally, it 
should be 1024 
× 768 to match the projector’s native resolution. 
If this option isn’t available, select one of the other compatible 
video formats listed on page 86.
■Windows:
Right-click the desktop, select 
Properties, click the Settings 
tab, and select a different resolution. 
■Mac OS X:
Open 
System Preferences, click Displays, and select a 
different resolution. 
■You also may need to modify existing presentation files if you 
created them for a different resolution. See your software 
documentation for specific information.
The image isn’t square, but keystone-shaped.
■If the top or bottom of the image is broader, press the   or   
button on the projector until the image is square.
■If the projector is angled toward the screen from the left or right, 
the image will be broader on one side. Center the projector in 
front of the middle of the screen, facing the screen squarely. 
■Enable the Auto Keystone feature to automatically fix the shape. 
See page 50. 
The image contains static or noise.
■If you’re using a computer cable longer than 6 feet (1.8 meters), 
or an extension cable, the image quality may be reduced.
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
note
Some notebooks cannot 
display the same resolution 
and/or aspect ratio on both 
the LCD screen and the 
projected image.
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							Solving Problems75
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your notebook 
computer and the projector, turn off the notebook’s LCD display.
■Make sure the correct input signal is selected in the Signal menu 
(see page 49).
The image is blurry.
■There may be dirt or smears on the lens. Clean the lens as 
described on page 60.
■Adjust the focus using the focus ring (see page 21).
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a cold 
environment to a warm environment.
■Adjust the Sharpness setting on the Image menu (see page 47). 
When you change video settings, you should be able to see the 
effect on the screen immediately. If you’re projecting from a 
computer, you may also need to adjust the tracking and sync as 
described in the next section. If you don’t like the new settings, 
you can always select 
Reset to return to the factory default 
settings.
You see vertical bands or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice vertical bands or some 
of the characters may look heavy or blurred. Press the 
Auto 
button on the remote control to reset the projector’s tracking and 
sync settings.
■If further adjustment is needed, you can fine-tune the Tracking 
and 
Sync settings manually using the Signal menu, as described 
on page 49.
1. Fill the screen with an image containing fine detail, such as a 
pattern to appear as your desktop background, or try 
projecting black text on a white background.
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							76Solving Problems2. Adjust the 
Tracking to eliminate vertical bands. 
3. Adjust the 
Sync setting to increase the image sharpness. 
The image is too light or dark, or colors are incorrect.
■If you’re displaying a computer image, use the Color Mode 
option in the projector’s Image menu to adjust the color (see 
page 46). 
■If you’re displaying video, adjust the Color Adjustment and 
Color Mode settings on the Image menu. You can also try 
adjusting the 
Color Saturation, ABS Color Temp, and Tint 
settings on the Image menu.
■Try adjusting the Brightness and Contrast settings on the Image 
menu.
■Check your computer display settings to correct the color balance.
■The projector’s lamp may need to be replaced. See page 62 for 
instructions.
There is no sound, or the sound is not loud enough.
■Press the   button on the projector or remote control to increase 
the volume.
■Make sure A/V Mute is not enabled. (The A/V Mute button may 
have been pressed.) 
■Make sure the A/V Mute Slide is open.
note
Because of the different 
technologies used, your 
projected image may not 
exactly match the colors on 
your notebook or computer 
monitor.
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							Solving Problems77
■Try adjusting the Volume setting in the Setting menu (see 
page 50).
■If you’re using a VCR or other video source, make sure the 
volume is not turned all the way down or muted. Also, make sure 
the cables are connected correctly, as described on page 41.
■If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. If you’re using the audio cable, make sure it is securely 
connected to both the projector and your computer’s 
headphone jack or   audio out jack.
■Make sure the Windows volume controls on your computer are 
not turned all the way down or set to Mute. You may be able to 
check this by clicking the volume control in your Windows 
system tray (lower right corner of the screen).
■Make sure the Mac volume controls are not turned all the way 
down. You may be able to adjust the volume from your menu bar 
(top right corner of the screen) or via the volume control function 
keys. 
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 26. 
■Make sure you are within about 20 feet (6 meters) of the projector 
and within range of the projector’s front or back sensor 
(approximately 30° to the left or right and 15° above or below).
■Dim the room lights and turn off any fluorescent lights. Make 
sure the projector is not in direct sunlight. Strong lighting, 
especially fluorescent lights, may affect the projector’s infrared 
receivers. Also, turn off any nearby equipment that emits infrared 
energy, such as a radiant room heater.
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							78Solving Problems
■If any buttons are held for longer than 30 seconds, the remote 
enters sleep mode. Release any button that is held to wake the 
remote. 
Where To Get Help
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website at www.epson.com/support and select 
your product for solutions to common problems. You can download 
utilities and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Visit http://www.presentersonline.com to access tips, templates, and 
training for developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday. 
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday.
Days and hours of support are subject to change without notice. Toll 
or long distance charges may apply.
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							Solving Problems79
Before you call for support, please have the following information 
ready:
■Product name (EX100) 
■Product serial number (located on the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an 
Epson authorized reseller. To find the nearest reseller, call 
800-GO-EPSON (800-463-7766). Or you can purchase online at 
www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
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