Epson Projector Eb X6 User Manual

							
51
Problem SolvingIf you are having a problem with the projector, first check the projectors indicators and refe r to Reading the Indicators below.
If the indicators do not show  clearly what the problem might be, refer to When the Indicators Provide No Help.  sp.55Reading the Indicators
The projector is provided with the following three indicat ors that indicate the operating status of the projector.
Refer to the following table to see what the indicators  mean and how to remedy problems that they indicate.
If all indicators are off, check that the power cable is conn ected correctly and that the power is being supplied normally.
Sometimes, when the power cable is unplugged, the  t indicator remains lit for a s hort period which is not a fault.
Indicates the operating status.
Orange : Standby condition When the [t] button is pressed in this condition, projection starts.
 Green (Flashing): Warm-up in progress Warm-up time is about 30 seconds.  After warm-up is complete, the indicator stops flashing.
 Green : Projection in progressIndicates the projection lamp status.
Indicates the internal temperature status. 
						

							
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52
ft Power indicator lights red
: Lit  : Flashing:  : Off
Status
Cause
Remedy or Status
Internal Error
Stop using the projector, disconnect the po wer cable from the electrical outlet, and co ntact your local dealer or the nearest 
address provided in the  Support and Service Guide . s Epson Projector Contact List
Fan Error
Sensor Error
Stop using the projector, disconnect the po wer cable from the electrical outlet, and co ntact your local dealer or the nearest 
address provided in the  Support and Service Guide . s Epson Projector Contact List
Auto Iris error
Stop using the projector, disconnect the po wer cable from the electrical outlet, and co ntact your local dealer or the nearest 
address provided in the  Support and Service Guide . s Epson Projector Contact List
High Temp Error
(overheating)
The lamp turns off automatically and proj ection stops. Wait for about five minutes. After about five minutes the projector 
switches to standby condition, so  check the following two points.
 Check that the air filter and air exhaust vent are clea r, and that the projector is not positioned against a wall.
 If the air filter is clogged, clean or replace it.  sp.65 , 71
If the error continues after checking the  points above, stop using the projector, disconnect the power cable from the 
electrical outlet, and contact your local deal er or the nearest address provided in the Support and Service Guide . s Epson 
Projector Contact ListWhen using at an altitude of 1500 m or  more, set High Altitude Mode to On.  sp.45Problem
Red
Red
RedRed
RedRed
Red
RedRed
Red 
						

							
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53
Lamp Error
Lamp Failure
Lamp Cover Open
Check the following two points.
 Take out the lamp and check if it is cracked. sp.68
 Clean the air filter.  sp.65If it is not cracked - Re-fit the lamp and turn on the power.
If the error continues - Replace the lamp  with a new lamp and turn on the power.
If the error continues - Stop using the  projector, disconnect the power cable fro m the electrical outlet, and contact 
your local dealer or the near est address provided in the Support and Service Guide.  
s Epson Projector Contact ListIf it is cracked - Replace it with a new lamp, or contact your lo cal dealer for further advice. If replacing the lamp yourself, 
be careful to avoid pieces of broken glass (you canno t continue projecting until the lamp is replaced). 
s Epson Projector Contact ListCheck that the lamp cover and th e lamp are securely installed. sp.68
If the lamp cover or the lamp  is not securely installed, the lamp does not switch on.When using at an altitude of 1500 m or  more, set High Altitude Mode to On.  sp.45
: Lit  : Flashing:  : Off
Status
Cause
Remedy or Status
Red
Red 
						

							
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fi o  Indicator is lit or flashing orange
: Lit  : Flashing  : Off  : Varies ac cording to the projector status
Status
Cause
Remedy or Status
High Temp Warning
(This is not a problem. However, if the temperature  rises too high again, projection stops automatically.) 
 Check that the air filter and air exhaust vent are clea r, and that the projector is not positioned against a wall.
 If the air filter is clogged, clean or replace it.  sp.65 , 71
Replace Lamp
Replace it with a new lamp.  sp.68
If you continue to use the lamp after the replacement pe riod has passed, the possibility that the lamp may explode 
increases. Replace it with a new lamp as soon as possible.
q
 If the projector is not operating properly, even though the in dicators are all showing normal, refer to When the Indicators Provide No 
Help. 
s
p.55
 If an indicator is displaying a status not described in the t ables, stop using the projector, disconnect the power cable from the electrical 
outlet, and contact your local dealer or the neares t address provided in the Support and Service Guide. 
s
Epson Projector Contact List
Warning
Red
OrangeOrange 
						

							
Problem Solving
55
When the Indicators Provide No Help
If any of the following problems occur and the indicators do not offer a 
solution, refer to the pages given for each problem. Problems relating to images
f
No images appear  sp.56
Projection does not start, the projec tion area is completely black, the 
projection area is completely blue, and so on.
f
Moving images are not displayed  sp.56
Moving images being projected from a computer appear black and 
nothing is projected.
f
Projection stops automatically  sp.56
f
The message Not supported. is displayed  sp.57
f
The message No Signal. is displayed  sp.57
f
Images are fuzzy or out of focus  sp.57
f
Interference or distortion appears in images  sp.58
Problems such as interference, di stortion, or black & white checked 
patterns appear.
f
The image is truncated (large) or small, or the aspect is not 
suitable  sp.58
Only part of the image is displayed,  or the height and width ratios of the 
image are not correct, and so on.
f
Image colors are not right  sp.59
The whole image appears purplish or gr eenish, images are black & white, 
colors appear dull, and so on.
(Computer monitors and LCD screens  have different color reproduction 
performance, so the colors projected  by the projector and the colors 
appearing on the monitor may not necessa rily match, but this is not a sign 
of a problem.) 
f
Images appear dark  sp.59
f
Nothing appears on the external monitor (EB-X6/S6 only) 
s p.59
Problems when projection starts
f
Power does not turn on  sp.60
Other problems
f
No sound can be heard or the 
sound is faint  sp.61
f
The remote control does not work 
sp.61 
						

							
Problem Solving
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fProblems relating to images
f
No images appear
f
Moving images are not displayed
f
Projection stops automatically
Check
Remedy
Did you press the [ t] button?
Press the [ t] button to turn the power on.
Are the indicators switched off?
The power cable is not connected correctly  or power is not being supplied normally.
Connect the projectors power cable correctly.  sQuick Start Guide
Check that your electrical outlet or  power source is functioning correctly. 
Is A/V Mute active?
Press the [A/V Mute] button on the  remote control to cancel A/V Mute.  sp.22
Is the A/V mute slide closed?
Open the A/V mute slide.
Are the configuration menu settings correct?
Reset all of the settings.  sReset - Reset All  p.47
Is the projected image completely black?
Some input images, such as screen  savers, may be completely black. 
Is the image signal format setting correct?
Change the setting according to the signal for the connected equipment.  sSignal - Video Signal   p.41
Check
Remedy
Is the computers image signal  being output to the LCD and 
the monitor?
Change the image signal to external output only.  s Computers documentation
Check
Remedy
Is Sleep Mode set to On?
Press the [ t] button to turn the power on. If you do not want  to use Sleep Mode, change the setting to 
Off.  sExtended - Operation - Sleep Mode  p.45
Only when projecting computer images
Only when projecting images from a video source
Only when projecting images from a 
laptop computer or a computer with a  built-in LCD screen 
						

							
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f
The message Not supported. is displayed
f
The message No Signal. is displayed
f
Images are fuzzy or out of focus
Check
Remedy
Is the image signal format setting correct?
Change the setting according to the signal for the connected equipment.  sSignal - Video Signal   p.41
Do the image signal resolu tion and the refresh rate 
correspond to the mode?
Refer to the computers do cumentation for how to change the image  signal resolution and the refresh rate 
output from the computer.  sList of Supported Monitor Displays  p.102
Check
Remedy
Are the cables connected correctly?
Check that all the cables required for projection are securely connected.  sQuick Start Guide
Is the correct input port selected?
Change the image by pressing the [Source Search] bu tton on the remote control or the control panel. s
p.17
Is the power for the computer or video source turned on?
Turn the power on for the equipment.
Are the image signals being output to the projector?
If the image signals are only being output to the comp uters LCD monitor or to the accessory monitor, you 
need to change the output  to an external destination as well as  the computers own monitor. For some 
computer models, when the image signals are output ex ternally, they no longer appear on the LCD monitor 
or accessory monitor.  sComputers documentation,  under a title such as External output or Connecting 
an external monitor.
If the connection is made while the power of the proj ector or computer is already turned on, the function 
[Fn] key that changes the computers  image signal to external output may not work. Turn the power for the 
computer and the projector off and then back on again.
Check
Remedy
Is the focus adjusted correctly?
Turn the focus ring to  adjust the focus. sQuick Start Guide
Is the projector at the correct distance?
Is the projection distance outside the recommended range?
Install within the recommended range.   sp.75
Is the Keystone adjustment value too large?
Lower the projection angle to reduce  the amount of keystone correction.
Has condensation formed on the lens?
If the projector is suddenly taken from a cold environm ent to a warm environment, or if sudden ambient 
temperature changes occur, condensation may form on the  surface of the lens, and this may cause the images 
to appear fuzzy. Set the projector  up in the room about one hour before it is used. If condensation forms on 
the lens, turn the projector off and wa it for the condensation to disappear. 
Only when projecting images from a video source
Only when projecting computer images
Only when projecting images from a 
laptop computer or a computer with a  built-in LCD screen 
						

							
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58
f
Interference or distortion appear in images
f
The image is truncated (large) or small, or the aspect is not suitable\
Check
Remedy
Is the image signal format setting correct?
Change the setting according to the signal for the connected equipment.  sSignal - Video Signal   p.41
Are the cables connected correctly?
Check that all the cables required  for projection are securely connected.
Is an extension cable being used?
If an extension cable is used, electrical interference ma y affect the signals. Use the cables supplied with the 
projector to check if the cables you ar e using may be causing the problem. 
Is the correct resolution selected?
Set the computer so that the signals being  output are compatible with the projector. 
s List of Supported Monitor Displays  p.102 s Computer documentation
Are the Sync.
g and Tracking
g settings adjusted 
correctly?
Press the [Auto] button on the remote control or the  [Enter] button on the control panel to perform automatic 
adjustment.  If the images are not adjusted correctly after  using automatic adjustment, you can make the 
adjustments from Sync. and Track ing in the configuration menu. sSignal - Tracking, Sync.   p.41
Check
Remedy
Is a wide panel computer image being projected?
Change the setting according to the signal for the connected equipment.  sSignal - Resolution   p.41
Is the image still being enlarged by E-Zoom?
Press the [Esc] button on the remo te control to cancel E-Zoom. sp.29
Is Position adjusted correctly?
Press the [Auto] button on the remote control or the  [Enter] button on the control panel to perform automatic 
adjustment of the comput er image being projected. If the images are not adjust ed correctly after using 
automatic adjustment, you can make the adjustme nts from Position in the configuration menu. 
Apart from computer image signals, you can adjust othe r signals while projecting by adjusting Position in 
the configuration menu.  sSignal - Position  p.41
Is the computer set for dual display?
If dual display is activated in the Display Properties of  the computers control panel, only about half of the 
image on the computer screen is projected. To displa y the entire image on the computer screen, turn off the 
dual display setting.  sComputer video driver documentation
Is the correct resolution selected?
Set the computer so that the signals being  output are compatible with the projector. 
s List of Supported Monitor Displays  p.102 s Computer documentation
Only when projecting images from a video source
Only when projecting computer imagesOnly when projecting computer imagesOnly when projecting computer imagesOnly when projecting computer imagesOnly when projecting computer images 
						

							
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f
Image colors are not right
f
Images appear dark
f
Nothing appears on the external monitor (EB-X6/S6 only) 
Check
Remedy
Do the input signal settings match the signals from the 
connected device?
Change the following settings according to the signal for the connected equipment.
When projecting images from equipment co nnected to Computer Input port, see s Signal - Input 
Signal   p.41
When projecting images from equipment connected to Video or S-Video, see  sSignal - Video Signal 
p.41
Is the image brightness adjusted correctly?
Adjust the Brightness settin g in the configuration menu. sImage - Brightness  p.40
Are the cables connected correctly?
Check that all the cables required  for projection are securely connected.
Is the Contrast
g setting adjusted correctly?
Adjust the Contrast setting in the configuration menu.  sImage - Contrast  p.40
Is the color adjusted correctly?
Adjust the Color Adjustment se tting in the configuration menu. sImage - Color Adjustment  p.40
Are the color saturation and tint adjusted correctly?
Adjust the Color Saturation and Tin t settings in the configuration menu. sImage - Color 
Saturation, Tint  p.40
Check
Remedy
Are the image brightness and  luminance adjusted correctly?
Adjust the Brightness and Brightness Control settings  in the configuration menu. 
s Image - Brightness  p.40 s Settings - Brightness Control  p.43
Is the Contrast
g setting adjusted correctly?
Adjust the Contrast setting in the configuration menu. 
sImage - Contrast  p.40
Is the lamp due for replacement?
When the lamp is nearly ready for  replacement, the images become da rker and the color quality becomes 
poorer. When this happens, repl ace the lamp with a new lamp. sp.67
Check
Remedy
Are images from a port other th an the Computer Input port 
being projected?
The only images that can be displayed on an external  monitor are computer images from the Computer Input 
port.  sp.78
Only when projecting images from a video source 
						

							
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fProblems when projection starts
f
Power does not turn on
Check
Remedy
Did you press the [ t] button?
Press the [ t] button to turn the power on. 
Are the indicators switched off?
The power cable is not connected correctly  or power is not being supplied normally.
Connect the projectors power cable correctly.
Check that your electrical outlet or  power source is functioning correctly.
Do the indicators turn on and off when the power cable is 
touched?
There is probably a poor contact in the power cable, or  the power cable may be defective. Reinsert the power 
cable. If this does not solve the problem, stop usin g the projector, disconnect the power cable from the 
electrical outlet, and contact your local deal er or the nearest address provided in the Support and Service 
Guide . s Epson Projector Contact List
Is the control panel lo ck set to Full Lock?
When you press and hold down the [Enter] button on the control panel for about seven seconds, a message is 
displayed and the lock is released.  sp.34
Was the power cable plugged back in immediately after 
Direct Power Off, or is the breaker turned off?
When the operation to the left is pe rformed when Direct Power On is se t to On, the power may not turn 
back on. Press the [ t] button to turn the power back on.