Epson Projector BrightLink 455Wi User Manual

							Solving Problems121
■The attached computer may be in sleep mode or displaying a 
black screen saver. Try pressing a key on the computer.
■If you are projecting from a DVD player or other video source, 
make sure you turn it on and press its 
Play button.
■If you are projecting video from a laptop, you may need to set the 
laptop to external output only.
■If you are projecting from a composite or S-Video video source, 
make sure the Video Signal setting is correct (see page 67).
■You can also try resetting all of the menu settings (see page 65).
■If you’re projecting through your computer’s USB port, make 
sure the 
USB Type B setting in the Extended menu is set to USB 
Display
 (see page 72). 
With Windows, you may need to install the USB display drivers 
manually by clicking 
My Computer or Computer > 
EPSON_PJ_UD > EMP_UDSE.EXE. If nothing is projected after 
the USB display drivers are installed, click 
All Programs or 
Programs > EPSON Projector > EPSON USB Display > 
EPSON USB Display Vx.x on your computer.
With Mac OS X, click the 
USB Display icon in the Dock. If 
there is no USB Display icon in the Dock, open the 
USB Display 
folder in the Applications folder and run USB Display.
■If you see a black screen and you are connected through your 
computer’s USB port (or through your network), the application 
may be using DirectX drawing features, which are not supported.
You’ve connected a computer and see a blue screen with the 
message 
No Signal displayed.
■Make sure the cables are connected correctly, as described 
beginning on page 24.
■If you’ve connected a computer and one or more video sources, 
you may need to press the 
Source Search button to select the 
correct source. Allow a few seconds for the projector to sync up 
after pressing the button. 
						

							122Solving Problems
■Make sure the power for your connected equipment is turned on.
If you’re using a PC notebook: 
■Press the function key that lets you display on an external 
monitor. It may have an icon such as  , or it may be labelled 
CRT/LCD. You may have to hold down the Fn key while pressing 
it. Allow a few seconds for the projector to sync up after changing 
the setting. Check your notebook’s manual or online help for 
details. 
On most systems, the   key lets you toggle between the LCD 
screen and the projector, or display on both at the same time.
■Depending on your computer’s video card, you might need to use 
the Display utility in the Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. See your 
computer’s documentation or online help for details.
If you’re using Mac OS X:
1. Open 
System Preferences. 
2. Click 
Display or Displays.
3. Click 
Detect Displays. 
4. Do one of the following:
Mac OS X 10.6: Click 
Show displays in menu bar.
Other versions of Mac OS X: Make sure the 
VGA Display or 
Color LCD dialog box is selected. Click the Arrangement or 
Arrange tab and make sure the Mirror Displays checkbox is 
selected. 
The message Not Supported is displayed.
■Make sure the correct input signal is selected in the Signal menu 
(see page 67).
■Make sure your computer’s resolution and frequency or refresh 
rate is supported by the projector (see page 139). If necessary, 
change your computer’s settings.  
						

							Solving Problems123
The projector and notebook don’t display the same image
If you’re projecting from a notebook, and you can’t see your image on 
the projection screen and on your computer at the same time, follow 
these guidelines.
If you’re using a PC notebook:
■On most systems, there’s a function key that lets you toggle 
between the LCD screen and the projector, or display on both at 
the same time. It may be labeled 
CRT/LCD or have an icon such as 
. You may have to hold down the 
Fn key while pressing it. 
Allow a few seconds for the projector to sync up after changing 
the setting.
■If the function key doesn’t permit you to display simultaneously 
on both screens, you should check your monitor settings to make 
sure both the LCD screen and the external monitor port are 
enabled. 
From the Control Panel, open the 
Display utility, select the 
Settings option, then select the Advanced option (in Windows 
Vista, right-click on the desktop, select 
Personalize, select 
Display Settings, then select Advanced Settings). The method 
for adjusting the settings varies by brand; you may need to click a 
Monitor tab, then make sure the external Monitor port is set as 
your primary display and/or enabled. See your computer’s 
documentation or online help for details.
If you’re using Mac OS X:
You may need to set up your system to display on the projector screen 
as well as the LCD screen. Make sure your projector is connected and 
follow these steps:
1. Open 
System Preferences. 
2. Click 
Display or Displays.
3. Click 
Detect Displays. 
						

							124Solving Problems4. Do one of the following:
Mac OS X 10.6.x: Click 
Show displays in menu bar.
Other versions of Mac OS X: Make sure the 
VGA Display or 
Color LCD dialog box is selected, click the Arrangement or 
Arrange tab, then make sure the Mirror Displays checkbox is 
selected. 
Only part of the computer image is displayed.
■Press the Auto button on the remote control or the Enter button 
on the projector.
■Make sure the image Position setting is correct in the Signal 
menu. See page 68 for more information.
■Press the Aspect button on the remote control or select the 
correct 
Aspect setting from the Signal menu. See page 46 for 
details on the available options.
■Press the Esc button on the remote control to cancel the E-Zoom 
function.
■Make sure your computer’s resolution setting is correct. See the 
compatible video formats listed on page 139.
■You also may need to modify existing presentation files if you 
created them for a different resolution. See your software 
documentation for specific information.
■If you’re projecting a widescreen computer image, adjust the 
Resolution setting (see page 67), if necessary. 
■If you’re projecting an image from a computer with dual display 
activated, turn dual display off.
The image isn’t square, but keystone-shaped.
If the image isn’t evenly rectangular, adjust its shape using the 
Keystone setting on the Settings menu (see page 69).  
						

							Solving Problems125
The image contains static or noise.
■If you’re using a computer cable longer than 6 feet (1.8 meters), 
or an extension cable, the image quality may be reduced.
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your notebook 
computer and the projector, turn off the notebook’s LCD display.
■Make sure the correct input signal is selected in the Signal menu 
(see page 68).
■If you’re using a composite, S-Video, or component video source 
with 480i signals, turn on the 
Progressive setting on the Signal 
menu (see page 68).
■If you’ve used the Keystone adjustment, you may need to decrease 
the 
Sharpness setting in the Image menu (see page 66).
■If you’re projecting from a computer, make sure its signal is 
compatible with the projector. See page 139.
■If you’re projecting from a computer, press the Auto button on 
the remote control to reset the projector’s Tracking, Sync, and 
Position settings.
■Reconnect the interface cable or try a different cable.
The image is blurry.
■There may be dirt or smears on the projection window. Clean the 
window as described on page 104.
■Adjust the focus using the focus lever (see page 44).
■Lower the projection angle to reduce the amount of keystone 
correction required.
■If you’re projecting from a computer, you may need to adjust the 
tracking and sync settings as described in the next section.  
						

							126Solving Problems
You see vertical bands or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice vertical bands or some 
of the characters may look heavy or blurred. Press the 
Auto 
button on the remote control or the 
Enter button on the 
projector to reset the projector’s Tracking, Sync, and Position 
settings.
■If further adjustment is needed, you can fine-tune the Tracking 
and 
Sync settings manually using the Signal menu, as described 
on page 68.
1. Fill the screen with an image containing fine detail, such as a 
pattern to appear as your desktop background, or try 
projecting black text on a white background.
2. Adjust the 
Tracking to eliminate vertical bands. 
3. Adjust the 
Sync setting to increase the image sharpness. 
The image is too light or dark, or colors are incorrect.
■Press the Color Mode button or select a different Color Mode 
option in the Image menu. See page 45 for details on the available 
options. 
note
You must be projecting an 
image for the 
Auto button 
to have any effect. It works 
only with computer images 
projected through the 
Computer (Component 
Video) port.
note
Because of the different 
technologies used, your 
projected image may not 
exactly match the colors on 
your notebook or computer 
monitor. 
						

							Solving Problems127
■If you’re displaying video, adjust the Color Adjustment and 
Color Mode settings on the Image menu. You can also try 
adjusting the 
Color Saturation, Abs. Color Temp, and Tint 
settings on the Image menu.
■Try adjusting the Brightness and Contrast settings on the Image 
menu.
■Try adjusting the Power Consumption setting (see page 69).
■Check your computer display settings to correct the color balance.
■The projector’s lamp may need to be replaced. See page 107 for 
instructions.
■Make sure the correct input signal is selected in the Signal menu 
(see page 68).
■Make sure that all cables are connected to the proper ports and 
connected securely.
Nothing appears on an external monitor.
The only images that can be displayed on an external monitor are 
computer images connected through the 
Computer1 port (see 
page 24).
There is no sound, or the sound is not loud enough.
■Use the Volume buttons to adjust the volume (see page 56), or 
adjust the 
Volume setting in the Settings menu.
■Make sure you are using a “no resistance” audio cable.
■Make sure A/V Mute is not enabled. (Press the A/V Mute button 
to disable it.) 
■If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. In Windows, you may be able to check this by clicking 
the volume control in your Windows system tray (lower right 
corner of the screen). On a Mac, you may be able to adjust the 
volume from your menu bar (top right corner of the screen) or via 
the volume control function keys. 
						

							128Solving Problems
■If you’re using a DVD player or other video source, make sure the 
cables are connected correctly, as described on page 33.
■If you are using a microphone connected to the projector’s Mic 
port, make sure the cable is connected securely and the 
Mic Input 
Volume
 on the Settings menu is adjusted correctly. See page 69 
for more information.
Solving Problems With the Interactive 
Pens
You see the message “Hardware device not found” when you 
try to use the Easy Interactive Driver.
■Make sure the USB cable is securely connected to the projector 
and computer. Try disconnecting and reconnecting the cable to 
your computer. 
■If you’re using a laptop computer, make sure the battery has 
enough power.
■If an antivirus program is running, try disabling it and restarting 
the Easy Interactive Driver.
■If your USB cable is installed in the wall, try connecting a 
different USB cable to the projector and your computer.
You don’t see the Easy Interactive Driver on your computer.
If you don’t see the   pen icon on your taskbar (Windows) or in 
the Dock (Mac OS), do one of the following:
■Make sure you install the driver from the CD labeled “Epson 
Projector Software for Easy Interactive Function.”
■In Windows, select All Programs or Programs > Epson 
Projector
 > Easy Interactive Driver.
■In Mac OS, open the Application folder, then select the Easy 
Interactive Driver
 icon. 
						

							Solving Problems129
■If the   pen icon has a red X on it, make sure the USB cable is 
securely connected to the projector and computer. Try 
disconnecting and reconnecting the cable to your computer. 
The pen doesn’t work.
■Make sure nothing is blocking the signal between the pen and the 
interactive pen receiver on the projector (see page 14). 
■Make sure the cable cover is in place to keep cables from blocking 
the signal.
■Make sure the pen batteries have enough power. If the light on 
the pen doesn’t turn green when you press the button, you need 
to replace the batteries.
■Dim the room lights and turn off any fluorescent lights. Make 
sure the projection surface and the pen receiver are not in direct 
sunlight or other sources of bright lighting.
■Make sure the pen receiver on the projector is clean and free from 
dust.
■Make sure the USB cable is securely connected to the projector 
and computer. Try disconnecting and reconnecting the cable to 
your computer. 
■Make sure there is no interference from infrared remote controls 
or infrared microphones.
■Make sure the location is free from electromagnetic interference 
from nearby equipment (such as electric motors or transformers).
■If the tablet function does not work, you may have other tablet 
device drivers on your system. Uninstall the Easy Interactive 
Virtual Tablet Driver using the Windows Control Panel. 
The pen is hard to use.
For easier operation, hold the pen at an angle to the projection 
surface. 
						

							130Solving Problems
The pen position is not accurate.
■If you use the E-Zoom + button on the remote control to enlarge 
the image, the pen position will not be accurate. When you return 
to the original size, the pen position should be correct.
■You may need to recalibrate (see page 49). 
■Make sure the cable cover is in place to keep cables from blocking 
the signal.
You’re having trouble calibrating.
■If the flashing circles don’t appear, make sure the VGA cable and 
USB cable are securely connected to the computer. Try restarting 
the Easy Interactive Driver, as described on page 128.
■If the circles don’t stop flashing and turn black (or they stop 
flashing and turn black automatically), dim or turn off any bright 
lights near the projection surface.
Solving Password Problems
If you cannot enter or remember a password, try the following 
solutions:
■You may have turned on password protection without first setting 
a password. Try entering 
0000 using the remote control.
■If you have entered an incorrect password too many times and see 
a message displaying a request code, write down the code and 
contact Epson as described on page 134.
Solving Network Problems
You can’t display an image using Quick Wireless 
Connection.
You may need to restart your computer to connect.