Epson Powerlite Tw100 Users Guide

46Maintaining the Projector 

4
Solving Problems47
4
Solving Problems
This chapter helps you solve problems with your projector, and tells 
you how to contact technical support for problems you can’t solve 
yourself. This chapter explains:

Using the projector’s on-screen help system

What to do when the projector’s status lights flash

Solving problems with the image

Solving problems with the remote control

Contacting technical support 

48Solving Problems
Using On-Screen Help
Follow these steps to access the projector’s on-screen help:
1. Press the 
? Help button on the projector or the remote control. 
You see the Help menu:
2. Choose the option you want and press the 
Select button. You see 
the submenu, such as:
3. Highlight the problem you are having and press 
Select.
ProjectorRemote control
Select EnterExit
Help Menu
Help for the image
If the suggested solution in Help doesnt solve the problem unplug
the power from the wall outlet...

Solving Problems49
4. Highlight a solution (if this choice is available). Then press the 
Select button. 
Press the 
Esc button if you need to back up.
If the solution is to adjust one of the settings, use the  ,  ,  , 
or   button on the projector or the 
Select button on the remote 
control to adjust it.
5. To exit, press the 
? Help button again.
If none of the suggestions solves your problem, see additional 
solutions to problems in the following sections.
What To Do When the Lights Flash
The lights...

50Solving Problems
The   power light does not come on.
Make sure the power cord is connected securely both at the power 
outlet and the projector. If you have just replaced the lamp, make sure 
the cover is securely fastened.
The   lamp warning light is red or flashing red.
Replace the lamp as described on page 42. 
The   lamp warning light is flashing orange.
The lamp is almost burned out. Make sure you have a replacement 
lamp ready. 
The   temperature light is flashing orange.

The projector is too...

Solving Problems51
Status lights
Light Status Description
orange The projector is in standby mode. You can press the Power button to 
turn it on, or turn it off with the power switch on the back.
flashing green The projector is warming up. Wait for the image to appear.
green The projector is operating normally.
flashing red or 
orangeThe projector is cooling down. Do not turn off the main switch on the 
back or unplug it until the light stops flashing. If you want to turn the 
projector back on, you can...

52Solving Problems
Solving Image Problems
No image appears on the screen.

Check that the P power light is green, not flashing, and the lens 
cover is off. 

The projector may be in standby (or Sleep) mode. If the P power 
light is orange, press the 
Power button to turn the projector on. 
Check the 
Sleep mode setting in the Setting menu (page 35).

If the power was switched off and then on again, the projector 
may still be cooling down. Wait until the power light stops 
flashing and remains orange;...

Solving Problems53

Check the settings for the Video Signal, Input A, or Input B 
options in the Advanced menu to make sure they are correct for 
the input source. (See page 33.)
If you’re using a PC laptop:

Press the function key that lets you display on an external 
monitor. It’s often labelled with an icon such as  , but it may 
also be labelled 
CRT/LCD. You may have to hold down the Fn key 
while pressing it. Check your laptop’s manual or online help for 
details. 
On most systems, the   key lets...

54Solving ProblemsIf you’re using a Macintosh laptop with OS X:
1. Select 
System Preferences from the Apple menu and click 
Displays.
2. Click 
Detect Displays.
3. To display the entire desktop on both your projector screen and 
LCD screen, click the 
Arrange tab. (If you don’t see this tab, 
make sure it is not hidden by another window on your screen.)
4. Click 
Mirror Displays in the lower corner of the screen. One of 
the monitor icons automatically moves on top of the other. 
Click here
Click here 

Solving Problems55
The image is upside-down or reversed.
Change the setting for the Projection option in the Setting menu. 
(See page 35.)
The message Not Supported is displayed.

Make sure your computer’s resolution doesn’t exceed SXGA 
(1280
×720). Also, make sure the frequency is supported by the 
projector. (See page 76.) If necessary, change your computer’s 
resolution setting as described below. 

Check the settings for the Video Signal, Input A, or Input B 
options in the Advanced menu to make...