Epson Powerlite Presenter Users Guide

							
Problem Solving61
Problem Solving
This section explains how to interpret the projector’s status lights, solve problems, and 
contact technical support.
What To Do When the Lights Flash
The lights on top of the projector indicate its status and let you know when a problem occurs.
If all lights are off, make sure the power cable is connected correctly.
The   light is orange.
The projector is in sleep mode. Press the   button on the projector or the   button on the 
remote control to turn it on.
The  light is flashing green.
The projector is warming up. Wait for the picture to appear. This can take a few minutes.
The  light is flashing orange.
The projector is cooling down. Wait until the light stops flashing before you unplug the 
projector.
The   light is green.
The projector is operating correctly. If you don’t see a picture, open the lens cover slide. 
						

							
62Problem Solving
The   warning light is flashing orange and the   light is flashing red.
High-speed cooling is in process. If the projector gets too hot again, projection stops 
automatically. Make sure the projector is at least 8 inches (20 cm) away from the wall. 
Clean or replace the air filters if necessary (see page 54). If you are using the projector at an 
altitude above 4900 feet (1500 meters), turn on High Altitude Mode (see page 51).
The   warning light is flashing orange.
The lamp needs to be replaced. See page 56. 
The   light is red and the   warning light is red.
The projector is too hot and has turned off the lamp. Make sure the projector is at least 8 
inches (20 cm) away from the wall. 
Clean or replace the air filters if necessary (see  page 54). If you are using the projector at an 
altitude above 4900 feet (1500 meters), turn on High Altitude Mode (see page 51).
Let the projector cool for five minutes. When the   light turns orange, press the button to 
turn the lamp back on. If the status doesn’t change, wait a few minutes, then unplug the 
projector and contact Epson. See page 68.
The   light is red and the   warning light is flashing red.
The lamp may be incorrectly installed, the la mp cover may be loose, or the lamp may be 
broken. Turn off the power, wait a few minutes (or wait 1 hour if you’ve been using the 
projector), and check the lamp. See page 58. If the lamp is broken, or the lights continue to 
flash after you turn the power back on, unplug  the projector and contact Epson. See page 68.
The   light is red and the   warning light is flashing red.
The projector has a problem with its fan or temperature sensor. Wait a few minutes, then 
unplug the projector and contact Epson. See page 68.
The   light is red and both   warning lights are flashing red.
The projector may have an internal error. Press  . Then unplug the power cable, plug it in 
again, and press   again. If the lights continue to flash, unplug the projector and contact 
Epson. See page 68.
The   light is red and both   warning lights are red.
The projector may have an auto iris or ballast error. Unplug the projector and contact Epson. 
See page 68. 
						

							
Problem Solving63
Solving PowerLite Presenter Operation 
Problems
The projector doesn’t turn on.
■Make sure the power cord is securely attached at both ends. Try using a different power 
outlet. 
If the power cord has been damaged, turn of f the projector, disconnect the power cord, 
and contact Epson. See page 68.
■Make sure you pressed the   button on the projector or the   button on the remote 
control.
■If the  light is flashing green, the projector is warming up. Wait for the picture to 
appear, which can take a few minutes.
■If the  light is flashing orange, the projector is  cooling down. Wait for the light to turn 
orange.
■Make sure the Child Lock is not set. See page 46.
The projector turns itself off after a period of time.
The power turns off automatically when the projector is idle for more than 30 minutes. Press 
the   button on the projector or the   button on the remote control to turn on the 
projector. For instructions on changing the Sleep setting, see page 47.
No picture appears on the screen.
■Make sure the projector is turned on (the   light is green and not flashing). If the   
light is flashing green, wait for the projector to warm up. 
■Make sure the lens cover is open.
■If you’re playing a DVD, make sure its region code is 1.
■Check the   warning light. If it is flashing orange, you need to replace the lamp. See 
page 56.
■The Screensaver feature turns off the picture if a still image is projected for more than 15 
minutes. See page 49.
■If you’re using external video equipment, check the solutions on page 66. 
						

							
64Problem Solving
The DVD skips.
■Make sure the projector is not tilted more than 10 degrees while playing CDs or DVDs. 
This can cause skipping or disc scratches.
■Make sure there are no fingerprints or scratches on the DVD.
The remote control doesn’t work.
■Make sure the toggle switch is in the correct position: set to -Num to use the numeric 
buttons, or to 
Func- to use the other functions of these buttons.
■Make sure you’re within 19 feet (6 meters) of the projector, and within range of its front 
or back sensor (approximately 30° left or right, and 15° above or below).
■You may need to replace the remote control’s batteries. Make sure they’re inserted with 
the positive (+) and negative (–) ends posi tioned as shown in the battery compartment.
■Some discs don’t support all of the remote control’s functions.
■If you’re using a “universal” remote control,  it might not work with the projector. Epson 
does not support any third-party remote controls.
Solving Picture and Sound Problems
The picture is blurry or out of focus.
■Adjust the focus using the focus ring. See page 21 for instructions.
■There may be dirt on the lens. Clean the lens as described on page 53.
■Make sure the lens is not fogged by condensati on. If you’ve just moved the projector from 
a cold environment, wait approximately an hour before using it. If condensation forms, 
unplug the projector and wait an hour or two before use.
■Make sure the projector is placed the correct distance from the screen: no closer than 
3 feet (0.9 meters) and no farther than 35.7 feet (10.9 meters).
■Adjust the Sharpness setting. See page 48.
■If you’re using the Keystone adjustment, be aware that it lessens image quality. You may 
want to decrease the projection angle to  reduce the amount of keystone correction 
needed. Try adjusting the projector’s position relative to the screen.
■If you’re using external video equipment, check the solutions on page 66. 
						

							
Problem Solving65
The picture looks too light or too dark.
■Press the   button on the remote control to select the best setting for your viewing 
environment. See page 26.
■Adjust the Brightness and Contrast settings. See page 48. 
■If the picture looks darker than it used to, you may need to replace the lamp. See page 56.
The colors on the screen don’t look right.
■Press the   button on the remote control to select the best setting for your viewing 
environment.
■Adjust the Color Saturation or Tint settings. See page 48. 
■If you’re using external video equipment, check the solutions on page 66.
The picture is wider at the top or bottom.
■You’ve tilted the projector to raise or lower the image, causing it to become “keystoned.” 
Use the   or   buttons on the remote control or the Signal menu (see page 51)to 
correct the problem. 
The picture is taller on the left or right side.
The projector is set at an angle to the screen. Face it squarely toward the screen.
There is no sound, or the sound is not loud enough.
■Try pressing the + Volume button on the projector or on the remote control.
■Press the   button on the remote control to  make sure the sound hasn’t been turned 
off temporarily.
■If you’re using external video equipment with a component or composite video 
connection, make sure you connected the red and white audio jacks to the projector’s 
audio ports (see page 29).
■If you’re using external equipment, you ma y need to adjust the Audio settings in the 
setup menu (see page 50). 
						

							
66Problem Solving
There is a problem with the sound quality.
■Try pressing the   button on the remote control and adjusting the sound mode. (Make 
sure the toggle switch on the remote control is set to the 
Func- position.)
■If you’re using external equipment, you may need to adjust the Audio settings in the 
setup menu (see page 50).
■If the sound is distorted or too loud, try pressing the — Volume button on the projector 
or on the remote control.
No sound can be heard from the microphone.
■Make sure the microphone is connected correctly. See page 28.
■Increase the Mic Input Level. See page 28.
■The projector is compatible with dynamic microphones. Make sure you are not using a 
plug-in power microphone.
Subtitles do not appear.
■The DVD might not include subtitles.
■Make sure the subtitle language is not set to OFF (see page 43).
You can’t change the language on a DVD.
The DVD might not include multiple languages.
Problems with External Video Equipment
No picture appears on the screen.
■Make sure the equipment is turned on.
■Press the   button on the projector or the   button on the remote control.
■Press the   or Play button on the external equipment.
You see the message No Signal.
■Make sure the equipment is turned on.
■Make sure your cable(s) are connected correctly (see page 29). 
						

							
Problem Solving67
■Press the   button on the projector or the   button on the remote control to select 
the external video source. Allow a few seconds for the projector to sync up.
■If you’re using a PC notebook, hold down the Fn key on the keyboard and press the 
function key that lets you display on an exte rnal monitor. It may have an icon such as 
, or it may be labelled  CRT/LCD. Allow a few seconds for the projector to sync up 
after pressing it. Check your notebook’s manual or online help for details. 
On most systems, the   key lets you toggle between the LCD screen and the 
projector, or display on both at the same time.
If you connect the notebook while the projec tor or computer are already turned on, the 
function  Fn key that changes the computer’s image signal to external output may not 
work. Turn the computer and the projector off and then back on again.
You see the message Signal not supported.
Press the   button on the remote control and check the Video Signal setting (see 
page 51).
The picture is cut off (too large) or too small.
Press the   button on the remote control and select the appropriate aspect ratio.
Press the   button on the remote control and select the appropriate zoom setting. (Make 
sure the toggle switch on the remote control is set to the 
Func- position.)
The picture is distorted.
■If you’re using an extension cable, electr ical interference may affect the signal.
■Check the solutions on pages 64 and 65.
The colors are not right.
■Press the   button on the remote control and check the Video Signal setting (see 
page 51).
■Press the   button on the remote control to select the best setting for your viewing 
environment.
■Adjust the Color Saturation or Tint settings. See page 48. 
						

							
68Problem Solving
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s U.S. support website  or Canadian support website for solutions to common 
problems. You can download utilities and documentation, get FAQ’s and troubleshooting 
advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661  and enter the PIN on the 
included Epson PrivateLine Support card. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, Pacific Time, Monday 
through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday through Friday
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change  without notice. Toll or long distance charges 
may apply.
Before you call, please have the following information ready:
■Product name (PowerLite Presenter)
■Product serial number (located on the bottom of the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Note:  If you need help with optional equipment, see the information included in the box with the 
equipment.
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an Epson authorized 
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can 
purchase online at  www.epsonstore.com  (U.S. sales) or  www.epson.ca  (Canadian sales). 
						

							
Specifications69
Specifications
General
Type of display Poly-silicon TFT active matrix
Size of LCD panels 0.59 inch (15 mm) wide
Lens F=1.58 to 1.72, f=16.9 to 20.28 mm
Resolution 
(native format) 1280 × 800 pixels × 3, WXGA
Light Output 
(brightness) White Light Output 2500 lumens (ISO 21118 standard)Color Light Output 2500 lumens
Contrast ratio Up to 300:1 (native), up to 2000:1 (Auto Iris on)
Image size 29 to 320 inches (0.7 to 8.1 meters)
Projection distance 3 to 35.7 feet (0.9 to 10.9 meters)
Speakers Stereo speakers (10 W × 2)
Zoom ratio 1:1.2
Aspect ratio Native 16:10 (4:3 resize)
DVD Unit Audio: Virtual Surround, Dolby Digital, DTS Digital Surround Media: DVD Video, DVD-R/ RW, DVD-R DL, DVD+R/RW, 
DVD+R DL, CD-R/RW, DVD-VR (without CPRM), Video CD, Super 
Video CD, Audio CD, MP3 (CD/ DVD), WMA (CD/DVD), JPEG, 
DivX (CD/DVD), DivX Ultra (CD/DVD), Dual Disk, WMV 
(CD/DVD)
See page 73 for detailed file specifications.
Noise level 29 dB (Power Consumption: ECO) 34 dB (Power Consumption: Normal)
Keystone correction Vertical: –30° to +30°
Tilt angle Up to 10° 
						

							
70Specifications
Remote Control
Range Approx. 19 feet (6 m)
Battery AA×2 (Alkaline or Manganese dry cell)
Operating angle Horizontal: +/– 30° Vertical: +/– 15°
Projection Lamp 
Type 200 W UHE (Ultra High Efficiency) E-TORL
Part number ELPLP55/ V13H010L55
Lamp life Approx. 4000 hours (Power Consumption: Normal)Approx. 5000 hours (Power Consumption: ECO)
Note: Lamp life results will vary depending upon mode selected, environmental conditions, and 
usage. 
Turn off this product when not in use to prolong the life of the projector.
Dimensions
Height 5 inches (127 mm) excluding feet
Width 13.2 inches (335 mm)
Depth 9.41 inches (239 mm)
Weight 9.5 lb. (4.3 kg)
Electrical
Rated voltage 100 to 240 VAC
Rated frequency 50/60 Hz
Power consumption Operating: 100 to 120 VAC, 310 W (Power Consumption: Normal)
100 to 120 VAC, 259 W (Power Consumption: ECO)
220 to 240 VAC, 292 W (Power Consumption: Normal)
220 to 240 VAC, 246 W (Power Consumption: ECO)
Standby:
100 to 120 VAC, 0.3 W
220 to 240 VAC, 0.4W