Epson Powerlite Home Cinema 700 Users Guide

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Solving Problems
This chapter helps you solve problems with your projector and tells 
you how to contact technical support for problems you can’t solve 
yourself. The following information is included:
■Using the projector’s on-screen help system
■What to do when the projector’s status lights come on or flash
■Solving projector operation problems
■Solving problems with the image or sound
■Solving problems with the remote control
■Contacting technical support 

82Solving Problems
Using On-Screen Help
If the image doesn’t look right or your audio isn’t working, you can 
get help by pressing the 
? Help button on the projector or the remote 
control.
1. Press the 
? Help button on the remote control or on the 
projector. 
You see the Help menu:
2. Use the arrow buttons on the remote control or the projector to 
highlight menu items.
3. Press the 
Enter button on the remote control or the projector to 
select the menu item and read the solutions. 
4. To exit the...

Solving Problems83
Checking Projector Status
If your projector isn’t working correctly, first turn it off and unplug it. 
Then plug the power cord back in and turn on the projector. If this 
doesn’t solve the problem, check the lights on top of the projector.
What To Do When the Lights Come On or Flash
The lights on top of the projector indicate the projector’s status.
Refer to the following tables for a complete description of the 
projector’s status lights:
Temperature 
lightLamp light Power light...

84Solving Problems Error light(s) status
Error light(s) status Description
PGreen or orange
Flashing orange
OffIt’s time to replace the lamp. See page 74 for instructions. If you continue 
to use the lamp after the replacement warning, there is an increased 
possibility that the lamp may break.
PRed
Off
Flashing orangeRapid cooling is in progress. Although this is not an abnormal condition, 
projection will stop automatically if the temperature rises higher. Make sure 
there is plenty of space around and...

Solving Problems85
Solving Projector Operation Problems
The power doesn’t turn on.
■If the projector doesn’t turn on when you press the Ppower 
button, make sure the power cord is connected to the projector 
and plugged into a working electrical outlet.
■The power cord may be defective. Disconnect the cord from the 
outlet and contact Epson as described on page 92.
■If you’re using the Direct Power On function and you 
immediately plug the power cord back in after unplugging it, the 
power may not turn...

86Solving Problems
■The attached computer may be in sleep mode or displaying a 
black screen saver. Try pressing a key on the computer.
■If you are projecting from a DVD player or other video source, 
make sure you turn it on and press its 
Play button.
■If you are projecting from a composite or S-Video video source, 
make sure the Video Signal setting is correct (see page 59).
■You can also try resetting all of the menu settings (see page 57).
You’ve connected a computer and see a blue screen with the...

Solving Problems87
If you’re using Mac OS X:
1. Open 
System Preferences. 
2. Click 
Display or Displays.
3. Select 
VGA Display or Color LCD.
4. Click 
Arrangement or Arrange.
5. Select 
Mirror Displays. 
The message Not Supported is displayed.
■Make sure the correct input signal is selected in the Signal menu 
(see page 59).
■Make sure your computer’s resolution and frequency or refresh 
rate is supported by the projector (see page 98). If necessary, 
change your computer’s settings. 
Only part of the...

88Solving Problems
■If you’re projecting an image from a computer with dual display 
activated, turn dual display off.
The image isn’t square, but keystone-shaped.
If the image isn’t evenly rectangular, adjust its shape as described on 
page 41.
The image contains static or noise.
■If you’re using a computer cable longer than 6 feet (1.8 meters), 
or an extension cable, the image quality may be reduced.
■Keep your computer and video cables away from the power cord 
as much as possible to prevent...

Solving Problems89
■If the projector is angled sharply toward the screen, it may not be 
possible to focus the entire image. Move the projector to position 
it more directly in front of the screen.
■Lower the projection angle to reduce the amount of keystone 
correction required.
■Make sure the projector is within the proper range (projection 
distance) from the screen (see page 19).
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a...

90Solving Problems3. Adjust the 
Sync setting to increase the image sharpness. 
The image is too light or dark, or colors are incorrect.
■Press the Color Mode button or select a different Color Mode 
option in the Image menu. See page 43 for details on the available 
options. 
■If you’re displaying video, adjust the Color Adjustment and 
Color Mode settings on the Image menu. You can also try 
adjusting the 
Color Saturation, Color Temp, and Tint settings 
on the Image menu.
■Try adjusting the Brightness...