Epson Powerlite Home Cinema 3010 Users Guide

							Problem Solving71
Solving Picture Problems
You cannot turn on the projector.
■Make sure the power cord is connected. Then wait a moment for the Ppower button to 
light up before pressing the Ppower button on the projector or the 
On button on the 
remote control.
■If you’ve set the Control Panel Lock, the control panel buttons are disabled; you must 
use the remote control to turn on the projector (see page 36).
■If you’ve set the Child Lock, you have to press the Ppower button on the projector for 3 
seconds to turn on the projector, or use the remote control (see page 36).
No picture appears on the screen or you see the 
No Signal message displayed.
■Press one of the Source buttons on the remote control, or press the Source button 
on the projector, to select the correct input source. Allow a few seconds for the projector 
to sync up after pressing the button.
■Press the A/V Mute button on the remote control to make sure the picture hasn’t been 
turned off temporarily.
■Check that the power light is on and not flashing, and the lens cover is off.
■The projector may be in standby (or sleep) mode. If the Ppower button is lit and the 
power light is off, press the Ppower button to turn the projector back on. 
■Make sure your video equipment is turned on.
■Make sure your cable(s) are connected correctly (see page 18).
The temperature 
light flashes redThere is a fan or sensor problem. Turn off the projector and 
unplug it from the electrical outlet. Then contact Epson for 
assistance (see page 77).
Both warning 
lights are flashing 
redThere is an internal problem.
 Turn off the projector and unplug it 
from the electrical outlet. Then contact Epson for assistance (see 
page 77).
Lights indicating a problem
Light state Cause and solution
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							72Problem Solving
3D content does not display or does not display correctly.
■Press the 2D/3D button on the remote control to switch to 3D viewing mode, if 
necessary.
■Make sure that you are within the 3D viewing range (see page 12).
■Check that your video device and media are both 3D-compatible. Refer to the 
documentation that came with your video device for more information.
■Press the Menu button on the remote control, select the Signal menu, then 3D Setup, 
then select 
3D Format. Make sure that the Auto option is selected.
■Make sure that the Inverse 3D Glasses option is set to No (see page 45).
■If your video device is connected with the WirelessHD Transmitter (PowerLite Home 
Cinema 3010e only), see page 75.
Only part of the picture is displayed, or the picture is distorted.
■Press the Aspect button on the remote control to select a different aspect ratio (see 
page 27).
■If the Aspect is set to Zoom, you may need to use the Zoom Caption Pos. option to see 
the top or bottom section of the screen so that subtitles are visible (see page 53).
■Check the Overscan to make sure it’s adjusted correctly (see page 52).
■Use the Position setting to reposition the image on the screen (see page 52).
■If you’ve connected a computer and you see only half the image, make sure the 
computer’s Dual Display setting is turned off. 
■If part of the image is cut off, reset the projector settings (see page 51).
■If your video device is connected with the WirelessHD Transmitter (PowerLite Home 
Cinema 3010e only), make sure you are within the wireless transmission range (see 
page 56).
You’re using a computer and no picture appears on the screen.
If you’re using a Windows
® laptop:
■Press the function key that lets you display on an external monitor. It’s often labeled with 
an icon such as  , but it may also be labeled 
CRT/LCD. You may have to hold down 
the 
Fn key while pressing it. Check your laptop’s manual or online help.
On most systems, the   key lets you toggle between the LCD screen and the 
projector, or display on both at the same time. Allow a few seconds for the projector to 
sync up after pressing it.
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							Problem Solving73
■If the function key doesn’t let you display simultaneously on both screens, you might 
need to use the Display utility in the Windows Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. From the Windows Control Panel, 
open the 
Display utility. In the Display Properties dialog box, click the Settings tab, 
then click 
Advanced. The method for adjusting the setting varies from computer to 
computer; you may need to click a 
Monitor tab, then make sure the external Monitor 
port is set as your primary display or enabled. See your computer manual or online help 
for details.
If you’re using Mac OS X:
1. Open the 
System Preferences utility and select Displays.
2. Select the 
VGA Display or Color LCD option, if necessary. 
3. Click the 
Arrange or Arrangement tab. 
4. Check the 
Mirror Displays checkbox. (See your computer manual for details.)
The picture is upside-down or reversed.
Change the 
Projection setting in the Settings menu (see page 54).
The picture isn’t rectangular.
■If the image looks like  or  , the projector has been placed off to one side of the 
screen and angled toward it. Face the projector straight ahead (instead of at the center of 
the screen), then use the horizontal keystone slider to correct the image (see page 24). 
■If the image looks like  or  , make sure the projector is not tilted up or down, then 
use the vertical keystone buttons to adjust the image (see page 24). 
The picture contains static or noise.
■Make sure the Input Signal is set correctly for your connected video equipment (see 
page 54).
■If you’re viewing still images and you notice flickering or horizontal lines, turn on the 
Progressive setting (see page 42). 
■Make sure your cables are securely connected at both ends.
■If you’re using an extension cable, you may pick up interference if the cable is not 
adequately shielded. You may need to use a signal amplifier for longer cables. 
■If you’re displaying the same image on your computer and projector screen, try turning 
off your laptop’s LCD display (see page 72).
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							74Problem Solving
The picture is blurry.
■Make sure the Input Signal is set correctly for your video equipment (see page 54).
■There may be dirt on the lens. Clean the lens as described on page 60.
■Adjust the focus (see page 26).
■Make sure the lens is not fogged by condensation. If you’ve just moved the projector from 
a cold environment, wait a couple of minutes before using it.
■Adjust the Sharpness setting (see page 41). 
■If you’re projecting from a computer, you may need to adjust the Tracking and Sync 
settings (see page 46).
The colors on the screen don’t look right.
■Make sure the Input Signal is set correctly for your connected video equipment (see 
page 54). 
■Press the Color Mode button on the remote control to select a different color mode (see 
page 32).
■Check the brightness and contrast settings (see page 39).
■Fine-tune the colors with the settings listed on page 43.
■If the picture looks dark, you may need to replace the lamp. Check the lamp usage timer 
to see how long the lamp has been in use (see page 67). Replace the lamp if it’s close to 
the end of its service life (see page 64). 
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							Problem Solving75
Solving Remote Control Problems
The projector doesn’t respond to remote control commands.
■Make sure you’re within about 32 feet (10 m) of the projector, and the remote control is 
aimed at the projector’s front or back sensor within the ranges shown below.
■You may need to replace the remote control batteries (see page 21). Press the 
illumination button and check if the buttons glow. If they don’t, replace the batteries.
■Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in 
direct sunlight.
■Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
■Make sure there are no objects between the remote control and the IR receiver.
Solving WirelessHD Problems
The projector cannot display images from the WirelessHD Transmitter.
■Open the WirelessHD reception monitor and check the strength of the WirelessHD 
signal (see page 47). If the signal is weak, you may need to move the transmitter closer to 
the projector or remove any large objects located between the transmitter and the 
projector.
32 ft  (10 m)
32 ft  (10 m)
32 ft  (10 m) 32 ft  (10 m)
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							76Problem Solving
■Make sure that your projector is connected to the correct WirelessHD device. 
See“WirelessHD Settings” on page 47 for more information.
■You may need to reset the WirelessHD connection. Turn off both the WirelessHD 
Transmitter and the projector. Start playback on your video device, then turn on the 
WirelessHD Transmitter and the projector. Wait 10 seconds, then press the 
Setup 
button on the back of the transmitter.
■Make sure the WirelessHD Transmitter is not placed on a metal surface, as this may 
interfere with the signal.
■If the green and orange lights on the transmitter are flashing, the unit may be 
overheating. Make sure the vents on the back of the transmitter are not blocked and that 
the room temperature does not exceed 95 °F (35 °C).
WirelessHD images are displayed, but the picture quality is low.
The resolution and overall image quality are automatically adjusted based on the strength of 
the WirelessHD signal. Check the WirelessHD reception (see page 47) and adjust the 
position of the transmitter, if necessary.
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							Problem Solving77
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or 
epson.ca/support (Canada). Here you can access troubleshooting information, download 
product documentation, and receive technical advice through email.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the 
Epson PrivateLine Support card that came with your projector. This is the fastest way of 
speaking to a live representative, and it’s free. This service is available 6
AM to 6PM, Pacific 
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■U.S.: (562) 276-4394, 6AM to 8PM, Pacific Time, Monday through Friday, and 7AM to 
4
PM, Pacific Time, Saturday
■Canada: (905) 709-3839, 6AM to 8PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges 
may apply.
Before you call, please have the following information ready:
■Product name (PowerLite Home Cinema 3010 or PowerLite Home Cinema 3010e) 
■Product serial number (located on the bottom of the projector or in the projector’s Info 
menu)
■Computer configuration, if you’re connected to a computer
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an authorized Epson 
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase 
online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
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							78Specifications
Specifications
General 
Type of display Poly-silicon TFT active matrix
Size of LCD panels 0.61 inch (15.5 mm) wide
Lens F=1.51 to 1.99
Resolution 
(native format) 1920 × 1080 pixels, 1080p
Brightness Normal mode:
White light output up to 2200 lumens (ISO 21118 standard)
Color light output up to 2200 lumens
ECO mode:
White light output up to 1000 lumens
Dynamic contrast ratio 2D:
Up to 40,000:1
3D:
Up to 1,600:1
Image size 30 to 300 inches (0.76 to 7.62 m)
Projection distance 2.85 to 47.57 feet (0.87 to 14.50 m)
Zoom ratio 1 to 1.6 
Aspect ratio 16:9 (supports 4:3 to 16:10)
Internal sound system 10 W per channel (stereo)
Fan noise level Normal mode:
32 dB
ECO mode:
24 dB
Lamp 
Note: Lamp life will vary depending on mode selected, environmental conditions, and usage. 
Brightness decreases over time.
Turn off this product when not in use to prolong the life of the projector.
Type UHE (Ultra High Efficiency), E-TORL
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							Specifications79
Power consumption 230 W 
Lamp life 4000 hours (Normal mode)
5000 hours (ECO mode)
Part number V12H010L68
Remote Control
Range Approximately 32 feet (10 m)
Batteries AA × 2
WirelessHD Transmitter (Home Cinema 3010e only)
Usable frequency 60 GHz band (2 – 3 ch)
AC adapter 4.75 – 5.25 V DC
Transmission range 32 feet (10 m)
WirelessHD standards Conforms to WirelessHD Ver. 1.0a
Power consumptions During operation:
5.6 W
During standby:
0.71 W
Operating temperature 41 to 95 °F (5 to 35 °C)
Copyright protection HDCP compatible
Dimensions Height:
2.3 inches (59 mm)
Width:
6.1 inches (157 mm)
Depth:
2.4 inches (61 mm)
Weight Approx. 0.4 lb (0.2 kg)
Dimensions
Height 5.4 inches (137.3 mm), not including adjustable feet 
Width 14.4 inches (365 mm)
Depth 16.5 inches (420 mm); not including lens protrusion
Weight 13.2 lb (6.0 kg) (Home Cinema 3010)
13.7 lb (6.2 kg) (Home Cinema 3010e)
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							80Specifications
Electrical
Rated frequency 50/60 Hz AC
Power supply 100 to 120 V AC:
3.7 A 
200 to 240 V AC:
1.7 A 
Power consumption 100 to 120 V AC:
Operating: 
372 W (Normal mode)
285 W (ECO mode)
Standby: 
0.25 W (with HDMI Link enabled)
220 to 240 V AC:
Operating: 
358 W (Normal mode)
274 W (ECO mode)
Standby: 
0.35 W (with HDMI Link enabled)
Environmental
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: 14 to 140 °F (–10 to 60 °C)
Humidity Operating: 20 to 80% RH, non-condensing
Storage: 10 to 90% RH, non-condensing
Operating altitude Up to 7500 feet (2286 meters);
over 4921 feet (1500 meters), enable High Altitude mode 
in the Operation menu (see page 55)
Safety
United States FCC Part 15B Class B (DoC)
UL60950-1 2nd edition
Canada ICES-003 Class B
CSA C22.2 No. 60950-1-07
Pixelworks DNX
™ ICs are used in this projector.
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