Epson Powerlite Home 20 Users Guide

Problem Solving31
Problem Solving
This section explains how to interpret the projector’s status lights, solve problems with the 
picture and remote control, and contact technical support.
What To Do When the Lights Flash
The lights on top of the projector indicate the 
projector’s status and let you know when a 
problem occurs.
If the projector isn’t working correctly, first turn 
it off, let it cool, and unplug it. Then plug the 
power cord back in and turn on the projector. If 
this doesn’t solve the...

32Problem Solving
The  warning light is flashing orange.
High-speed cooling is in process. If the projector gets too hot again, projection stops 
automatically. Make sure there is plenty of space around and under the projector for 
ventilation. Clean or replace the air filters if necessary (see page 26). If you are using the 
projector at an altitude above 5000 feet (1500 meters), switch the 
Fan Speed setting to High 
(see page 22).
The  warning light is red.
The projector is too hot and has turned...

Problem Solving33
The projector turns itself off after a period of time.
The projector’s Sleep Mode function may be turned on. This causes the projector to turn 
itself off if it hasn’t received any input signals for a specified period of time. You can turn the 
Sleep Mode setting off. See page 22.
The projector turns on by itself.
If you are using the Direct Power ON feature, the projector turns on automatically when you 
plug it into an electrical outlet (see page 22). It may also turn itself on after...

34Problem Solving
Solving Picture Problems
You see a screen with the message No Signal displayed.
■Make sure your video equipment is turned on.
■Make sure your cable(s) are connected correctly, as described in the Quick Setup sheet.
■Use the Source button(s) on the projector or remote control to select the correct input 
source. Allow a few seconds for the projector to sync up.
■Press the Menu button and select Info. Make sure the resolution or video signal format 
shown for your connected equipment is...

Problem Solving35
If you’re using a Macintosh® laptop with OS X:
1. Select 
System Preferences from the Apple® menu and click Displays.
2. Click 
Detect Displays.
3. To display the entire desktop on both your projector screen and LCD screen, click 
the 
Arrange (or Arrangement) tab. (If you don’t see this tab, make sure it isn’t 
hidden by another window.)
4. Click 
Mirror Displays in the lower corner of the screen. One of the monitor icons 
automatically moves on top of the other.
If you’re using a...

36Problem Solving
The picture is upside-down or reversed.
Change the setting for the Projection option in the Settings menu. See page 20.
The image doesn’t fit on the screen correctly, or it is stretched or compressed.
■Press the Aspect button to select a different aspect ratio. See page 14.
■Check the Zoom Caption and Output Scaling settings. See pages 19 and 20.
■Use the Position setting in the Settings menu to reposition the image on the screen. See 
page 19.
The picture is wider at the top or...

Problem Solving37
The picture is blurry.
■There may be dirt on the lens. Clean the lens as described on page 25.
■Make sure the lens is not fogged by condensation. If you’ve just moved the projector from 
a cold environment, wait a couple of minutes before using it.
■Adjust the focus using the focus ring. See page 13.
■Make sure the projector is placed the correct distance from the screen: no closer than 
2.4feet (73cm) and no farther than 45.7 feet (13.9 m). 
■Adjust the Sharpness setting in the Image...

38Problem Solving
Where To Get Help
Epson provides technical assistance 24 hours a day at http://support.epson.com. Here you 
can access troubleshooting information, download product documentation, and receive 
technical advice through e-mail.
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the 
Epson PrivateLine Support card that came with your projector. This is the fastest way of 
speaking to a live representative, and it’s free. This service is available 6
AM to...

Specifications and Notices39
Specifications and Notices
This section includes projector specifications, safety instructions, and other important information 
about your projector.
Projector Specifications
General
Type of display Poly-silicon TFT active matrix
Size of LCD panels 0.55 inch (14 mm) wide
Lens F=1.7 to 2.1, f=13.7 to 20.5 mm
Resolution 
(native format) 854 × 480 pixels, 480p
Brightness 1200 lumens (ANSI)
Color reproduction 24 bit, 16.8 million colors
Contrast ratio 1000:1
Image size 30 to 300...

40Specifications and Notices
Projection Lamp 
Type 135 W UHE (Ultra High Efficiency)
Part number ELPLP33
Lamp life Approx. 2000 hours (all color modes except Theatre Black)
Approx. 3000 hours (Theatre Black mode)
Note: Lamp life results vary depending on environmental conditions and usage. Turn the projector 
off when not in use. Continuous 24-hour-a-day use may reduce the overall life of the product.
Dimensions
Height 4.4 inches (111 mm), excluding feet
Width 14.7 inches (373 mm)
Depth 11.6 inches (295...