Epson Powerlite 822p Multimedia Projector Users Guide

Solving Problems81
Nothing appears on the external monitor.
■Make sure the VGA computer cable is connected to your 
computer’s video port and the projector’s 
Computer1 port. 
■Make sure the cable from your monitor is connected to the 
projector’s 
Monitor Out port.
You see a blue screen with the message No Signal displayed.
■Make sure the cables are connected correctly, as described in 
Chapter 1.
■Make sure the power to your computer or video source is 
turned on.
■If you’ve connected a computer and...

82Solving Problems
Only part of the computer image is displayed.
■If you’re projecting from a computer or RGB video device, press 
the 
Enter/Auto button on the remote control. If this doesn’t 
work, you may need to adjust the 
Position setting in the Signal 
menu. See page 55 for more information.
■If you’ve enlarged part of the image using the E-Zoom button on 
the remote control, press the 
Esc button to cancel zooming and 
return to full display.
■Try pressing the Aspect button on the remote control...

Solving Problems83
The image contains static or noise.
■If you’re using a computer cable longer than 6 feet (2 meters), or 
an extension cable, the image quality may be reduced.
■Keep your computer and video cables separated from the power 
cord as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your laptop 
computer and the projector,...

84Solving Problems
You see vertical stripes or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice one or more vertical 
stripes or bands, or some of the characters may look heavy or 
blurred. Press the 
Enter/Auto button on the remote control to 
automatically reset the projector’s tracking and sync settings.
■If necessary, you can manually adjust the Tracking...

Solving Problems85
There is no sound.
■Press the   button on the projector or the Vol+ button on the 
remote control to turn up the volume.
■If you’ve turned off the picture and sound, press the A/V Mute 
button on the remote control to turn them on again.
■If you’re using a DVD player or other video source, make sure its 
volume is not turned all the way down or muted. Also, make sure 
the cables are connected correctly, as described in Chapter 1.
■Make sure the audio cable is connected to the correct...

86Solving Problems
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■Make sure you are within 20 feet of the projector, and within 
range of the projector’s front or back sensor (approximately 30° to 
the left or right and 15° above or below).
■If a button on the remote control is held for more than 30 
seconds, the remote enter sleep mode. Press another button for 
normal operation.
■The remote control batteries may not be installed correctly or may 
be...

Solving Problems87
Solving Network Problems
You don’t see your projector in the EMP Monitor window.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 91. Also, make sure you’ve 
registered the projector with EMP Monitor; see page 95.
■Make sure that Standby Mode in the projector’s Extended menu 
is set to 
Network On; see page 58.
■If the computer you are using is running Windows XP or 2000, 
you must be logged in as the Administrator.
■Try restarting...

88Solving Problems
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM,...

7
89
7
Monitoring the Projector 
Over a Network
The software included with your projector lets you monitor and 
control your projector over a network.
■Use EMP Monitor (available for Windows only) to see your 
projector’s status, switch image sources, and control basic settings.
■Use the mail notification function to receive e-mail alerts about 
possible problems. 
To use the software to manage your projectors, first install EMP 
Monitor. Then connect and configure the projector you want to 
monitor as...

90Monitoring the Projector Over a Network
Installing the Network Software
The network software CD-ROM includes the software you need to 
monitor the projector from a remote location. The Epson Projector 
Software CD-ROM includes EMP Monitor for monitoring the 
projector from a remote location. 
Windows System Requirements
Before you install the software, make sure your computer meets these 
requirements: 
■Microsoft Windows 98SE, Me, 2000 (SP4), or Windows XP
■IBM® compatible PC with at least a Pentium®...