Epson Powerlite 822+ Multimedia Projector Users Guide

Solving Problems81
Power
lightLamp
lightTemperature 
light Description
Green Off Off The projector is operating normally.
Flashing 
greenOff Off The projector is warming up. Wait for the image to appear.
Orange Off Off The projector is in standby or sleep mode. You can unplug 
it or press the 
P Power button to turn it on.
Flashing 
orangeOff Off The projector is shutting down. Wait for the light to stop 
flashing and remain orange before unplugging it.
Red Off Flashing 
orange The projector is too hot....

82Solving Problems
Solving Problems with the Image or 
Sound
No image appears on the screen.
■Check that the PPower light is green, not flashing, and the 
A/V Mute slide is open. Also press the A/V Mute button on the 
remote control to see if the picture was turned off temporarily.
■If the projector doesn’t turn on, the Operation Lock may be 
enabled. Press and hold the 
Enter button on the projector for 
7 seconds to release the lock.
■The projector may be in standby or sleep mode. If the projector 
has...

Solving Problems83
Nothing appears on the external monitor.
■Make sure the VGA computer cable is connected to your 
computer’s video port and the projector’s 
Computer1 port. 
■Make sure the cable from your monitor is connected to the 
projector’s 
Monitor Out port.
You see a blue screen with the message No Signal displayed.
■Make sure the cables are connected correctly, as described in 
Chapter 1.
■Make sure the power to your computer or video source is 
turned on.
■If you’ve connected a computer and...

84Solving Problems
Only part of the computer image is displayed.
■If you’re projecting from a computer or RGB video device, press 
the 
Enter/Auto button on the remote control. If this doesn’t 
work, you may need to adjust the 
Position setting in the Signal 
menu. See page 55 for more information.
■If you’ve enlarged part of the image using the E-Zoom button on 
the remote control, press the 
Esc button to cancel zooming and 
return to full display.
■Try pressing the Aspect button on the remote control...

Solving Problems85
The image contains static or noise.
■If you’re using a computer cable longer than 6 feet (2 meters), or 
an extension cable, the image quality may be reduced.
■Keep your computer and video cables separated from the power 
cord as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your laptop 
computer and the projector,...

86Solving Problems
You see vertical stripes or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice one or more vertical 
stripes or bands, or some of the characters may look heavy or 
blurred. Press the 
Enter/Auto button on the remote control to 
automatically reset the projector’s tracking and sync settings.
■If necessary, you can manually adjust the Tracking...

Solving Problems87
There is no sound.
■Press the   button on the projector or the Vol+ button on the 
remote control to turn up the volume.
■If you’ve turned off the picture and sound, press the A/V Mute 
button on the remote control to turn them on again.
■If you’re using a DVD player or other video source, or external 
speakers, make sure their volume is not turned all the way down 
or muted. Also, make sure the cables are connected correctly, as 
described in Chapter 1.
■Make sure the audio cable is...

88Solving Problems
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■Make sure you are within 20 feet of the projector, and within 
range of the projector’s front or back sensor (approximately 30° to 
the left or right and 15° above or below).
■If a button on the remote control is held for more than 30 
seconds, the remote enter sleep mode. Press another button for 
normal operation.
■The remote control batteries may not be installed correctly or may 
be...

Solving Problems89
Solving Network Problems
You don’t see your projector in the EMP Monitor window.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 93. Also, make sure you’ve 
registered the projector with EMP Monitor; see page 97.
■Make sure that Standby Mode in the projector’s Extended menu 
is set to 
Network On; see page 58.
■If the computer you are using is running Windows XP or 2000, 
you must be logged in as the Administrator.
■Try restarting...

90Solving Problems
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM,...