Epson Powerlite 713c Multimedia Projector Users Guide

							Maintaining and Transporting the Projector55
Follow these steps to replace the lamp:
1. Turn off the projector, then unplug the power cord.
2. Allow the projector to cool down for at least half an hour (if it has 
been on).
3. Turn the projector upside-down to access the lamp compartment.
4. Use a screwdriver to loosen the retaining screw on the lamp cover. 
(You can’t remove the screw from the cover.) 
When the screw is loose, lift off the lamp cover. 
)
5. Use a screwdriver to loosen the two screws holding the lamp in 
place. (You can’t remove these screws.) 
6. Lift up the wire handle, as shown, and pull the lamp straight out. 
warning
Let the lamp cool before 
replacing it. If the lamp 
breaks, handle the shards 
carefully to avoid injury.
caution
Do not touch the glass 
portion of the lamp assembly. 
Touching the glass could 
result in premature lamp 
failure.
handle 
						

							56Maintaining and Transporting the Projector7. Gently insert the new lamp. 
8. Once the lamp is fully inserted, tighten its screws.
9. Replace the lamp cover and tighten its screw securely. (The 
projector won’t come on if the lamp cover is loose.)
Transporting the Projector
The projector contains many glass and precision parts. If you need to 
transport it, please follow these packing guidelines to prevent damage 
to the projector: 

When shipping the projector for repairs, use the original 
packaging material if possible. If you do not have the original 
packaging, use equivalent materials, placing plenty of cushioning 
around the projector.

When transporting the projector as freight or checked luggagge, 
first put it in a carrying case (such as an optional EPSON case), 
then pack it in a firm box, using cushioning around the case. 

When you are hand-carrying the projector, be sure to use a 
carrying case (such as an optional EPSON case).

If you want to store the remote control inside the projector’s 
carrying case, be sure to turn it off using the switch on its side. 
This prevents the batteries from discharging if something presses 
against one of the buttons.
note
EPSON shall not be liable 
for any damages incurred 
during transportation. 
						

							6
Solving Problems57
Solving Problems
This chapter helps you solve problems with your projector, and tells 
you how to contact technical support for problems you can’t solve 
yourself. This chapter explains the following:

Using the projector’s on-screen help system

What to do when the projector’s status lights flash

Solving problems with the image or sound 

Solving problems with the remote control

Contacting technical support 
						

							58Solving Problems
Using On-Screen Help 
If the image doesn’t look right or your audio isn’t working, you can 
get help by pressing the blue 
? Help button on top of the projector or 
under the cover on the remote control. The following choices are 
available:

Help for the image

Help for the sound

Language selection
Follow these steps to get help:
1. Press the blue 
? Help button on the projector or the remote 
control. You see the help menu.
2. Press the left side of the 
Select (Keystone) button on the 
projector (or use the 
Enter button on the remote control) to 
highlight one of the options. Then press the 
Enter (Source) 
button to select it.
3. Press the left side of the 
Select (Keystone) button on the 
projector (or use the 
Enter button on the remote control) to 
highlight the problem you want to solve. Then press the 
Enter 
(
Source) button to view the solution(s). 
4. Highlight a solution (if this choice is available). Then press the 
Enter (Source) button to select the solution. 
Highlight 
Return and press the Enter (Source) button if you 
need to back up.
If the solution is to adjust one of the settings, press the left side of 
the 
Select (Keystone) button on the projector (or use the Enter 
button on the remote control) to adjust it.
5. To exit the Help system, press the blue
 ? Help button.
If none of the suggestions solves your problem, see additional 
solutions to problems in the following sections. 
						

							Solving Problems59
What To Do When the Lights Flash
The lights on top of the projector indicate the projector’s status and 
let you know when a problem occurs.
If the projector is not working correctly, first turn it off and unplug it. 
Then plug the power cord back in and turn on the projector. If this 
does not solve the problem, check the status lights on top of the 
projector and try the solutions recommended below.
The   power light is flashing orange and you cannot turn 
on the projector.
The lamp is cooling down. Wait until the light turns off and then 
press the 
Power button to turn on the projector.
The   power light does not come on.
Make sure the power cord is connected securely both at the power 
outlet and the projector. If you have just replaced the lamp, make sure 
the cover is securely fastened.
The   lamp warning light is red or flashing orange. 
Replace the lamp as described on page 54. 
power light
lamp light
temperature 
light 
						

							60Solving Problems
The   temperature light is flashing orange.

The projector is too hot. Make sure the room temperature does 
not exceed 104 °F and there is plenty of space around and under 
the projector for ventilation. 

The air filter may be clogged. Clean or replace it as described on 
page 53. 
The   temperature light is red.

The projector is overheating, which turns the lamp off 
automatically. Let the projector cool for a few minutes, then turn 
it back on. Make sure the room temperature is not above 104 °F 
and there is plenty of space around and under the projector for 
ventilation. 

The air filter may be clogged. Clean or replace it as described on 
page 53. 

If the projector continues to overheat after you clean the air filter, 
the problem may be caused by damage to the cooling fan or 
internal circuits. Contact EPSON for help.
warning
Except as specifically 
explained in this 
User’s Guide, do not 
attempt to service this 
product yourself. 
						

							Solving Problems61
Refer to the following table for a complete description of the projector’s status lights and their 
meaning.
Status lights
Light Status Description
orange The projector is in sleep mode. You can unplug it or press the Power 
button to turn it on.
flashing green The projector is warming up. Wait for the image to appear.
green The projector is operating normally.
flashing orange The projector is cooling down. You can’t turn it back on (and you 
should not unplug it) until the light stops flashing and remains orange. 
red  Power is cut off because of an internal problem. Remove the power 
cord and contact EPSON for help.
red  The lamp is burned out. Replace it as described on page 54.
flashing orange The lamp is almost burned out. Replace it as described on page 54.
flashing red There is a problem with the lamp, power supply, fan, or circuit. If 
necessary, replace the lamp as described on page 54.
flashing orange The projector is too hot. Make sure the temperature surrounding the 
projector does not exceed 104 
°F and there is plenty of space around 
and under the projector for ventilation. Clean the air filter, if necessary. 
See page 53 for instructions.
red The projector is overheating, which turns off the lamp automatically. 
Let it cool for a few minutes, then turn it back on. Make sure there is 
plenty of space around and under the projector for ventilation. If it 
continues to overheat, you may need to change the air filter. See 
page 53 for instructions.
flashing red There is a problem with the cooling fan or temperature sensor. Turn 
off the projector and unplug it. Contact EPSON for help. 
						

							62Solving Problems
Solving Problems with the Image or 
Sound
No image appears on the screen.

Check that the power light is green, not flashing, and the lens cap 
is off. 

The projector may be in sleep mode. If the power light is orange, 
press the 
Power button to turn the projector on.

If the power was switched off and then on again, the projector 
may still be cooling down. Wait until the power light stops 
flashing and remains orange; then press the 
Power button again.

Make sure the Brightness setting on the Video menu is correct. 
See page 41 for more information. Try selecting the 
Reset All 
setting to return all setup menus to their default values. 

Press the A/V Mute button to make sure the picture has not been 
turned off temporarily. 

The attached computer may be in sleep mode or displaying a 
black screen saver. Try pressing a key on the computer.
You see a blue screen with the message No Signal 
displayed.

Make sure the cables are connected correctly, as described in 
Chapter 1 or Appendix A.

Try restarting your computer.

If you’ve connected a computer and one or more video sources, 
you may need to press the 
Source button (on the projector) or 
the 
Comp, Video, or S-Video button (on the remote control) to 
select the correct source. Allow a few seconds for the projector to 
sync up after pressing the button. 
						

							Solving Problems63
If you’re using a PC laptop:

Hold down the Fn key and press the function key that lets you 
display on an external monitor. It may have an icon such as 
, or it may be labelled 
CRT/LCD. Allow a few seconds for 
the projector to sync up after pressing it. Check your laptop’s 
manual or online help for details. 
On most systems, the   or 
CRT/LCD key lets you toggle 
between the LCD screen and the projector, or display on both at 
the same time. 

Depending on your computer’s video card, you might need to use 
the Display utility in the Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. See your 
computer’s documentation or online help for details.
If you’re using a PowerBook:
1. From the Apple menu, select 
Control Panels, then click 
Monitors or Monitors and Sound.
2. Click the Arrange icon.
3. Drag one monitor icon on top of the other. This lets you 
display on the projector screen as well as the LCD screen.
4. If the 
Arrange icon isn’t available, click the Monitor icon. 
5. Select one of the listed 
Simulscan resolutions. (Allow a few 
seconds for the projector to sync up after making the 
selection.)
The message Not Supported is displayed.
Make sure your computer’s resolution doesn’t exceed UXGA 
(1600 
× 1200, for the PowerLite 713c) or SXGA (1280 × 1024, for the 
PowerLite 503c), and the frequency is supported by the projector 
(see page 92). If necessary, change your computer’s resolution setting 
as described on page 64.  
						

							64Solving Problems
Only part of the computer image is displayed.

Press the Resize button on the remote control.

Make sure the image Position setting is correct on the Video 
menu. See page 40 for more information.

Make sure your computer’s resolution setting is correct. Ideally, it 
should be 1024 
× 768 to match the projector’s native resolution 
(800 
× 600 on the PowerLite 503c). If this option isn’t available, 
select one of the other compatible video formats listed on page 92. 

Windows:
Right-click the desktop, select 
Properties, click the Settings 
tab, and select a different resolution. 

Macintosh:
On the Apple menu, choose 
Control Panels, then click 
Monitors or Monitors and Sound. Select a different 
resolution. 

You also may need to modify existing presentation files if you 
created them for a different resolution. See your software 
documentation for specific information.
The image isn’t rectangular, but trapezoid-shaped.

Make sure the projector isn’t placed off to one side of the screen, 
at an angle, or the image won’t be rectangular. Place the projector 
directly in front of the center of the screen, facing the screen 
squarely.

If you’ve tilted the projector upward by extending the legs, the 
image will be broader at the top. Hold down the 
+ or – side of the 
Keystone button on top of the projector until the image is 
rectangular.