Epson Powerlite 53c Multimedia Projector Users Guide

Solving Problems65
Solving Problems with the Image or 
Sound
No image appears on the screen.
■Check that the power light is green, not flashing, and the lens cap 
is off. 
■The projector may be in sleep mode. If the power light is orange, 
press the P 
Power button to turn the projector on.
■If the power was switched off and then on again, the projector 
may still be cooling down. Wait until the power light stops 
flashing and remains orange; then press the P 
Power button 
again.
■Make sure the...

66Solving Problems
If you’re using a PC laptop:
■Hold down the Fn key and press the function key that lets you 
display on an external monitor. It may have an icon such as 
, or it may be labelled 
CRT/LCD. Allow a few seconds for 
the projector to sync up after pressing it. Check your laptop’s 
manual or online help for details. 
On most systems, the   or 
CRT/LCD key lets you toggle 
between the LCD screen and the projector, or display on both at 
the same time. 
■Depending on your computer’s video...

Solving Problems67
The message Not Supported is displayed.
Make sure your computer’s resolution doesn’t exceed UXGA and the 
frequency is supported by the projector (see page 95). If necessary, 
change your computer’s resolution setting as described below. 
Only part of the computer image is displayed.
■Make sure the image Position setting is correct on the Video 
menu. See page 40 for more information.
■Make sure your computer’s resolution setting is correct. Ideally, it 
should be 1024 
× 768 (for the...

68Solving Problems
The image isn’t rectangular, but trapezoid-shaped.
■Make sure the projector isn’t placed off to one side of the screen, 
at an angle, or the image won’t be rectangular. Place the projector 
directly in front of the center of the screen, facing the screen 
squarely.
■If you’ve tilted the projector upward by extending the legs, the 
image will be broader at the top. Turn on Auto Keystone 
correction as described on page 45 or hold down the   or   
side of the 
Keystone button on top of...

Solving Problems69
The image is blurry.
■Adjust the focus using the focus ring.
■Make sure the lens cover is off.
■There may be dirt or smears on the lens. Clean the lens as 
described on page 52.
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a cold 
environment.
■Make sure the projection distance is within the range described on 
page 10.
■Adjust the Sharpness setting on the Video menu (see page 40). 
When you change video...

70Solving Problems
The colors of the image are not right.
■If you’re displaying a computer image, use the Color Mode 
option in the projector’s Video menu to adjust the color. If you’re 
displaying video, adjust the 
Color and Tint settings on the Video 
menu. See page 40 for instructions.
■Adjust the Brightness and Contrast settings on the Video menu.
■Try adjusting the Color Temp setting on the Advanced menu.
■If the images appear too green or too purple, check that the Input 
Signal
 setting is...

Solving Problems71
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■Make sure the tape has been removed from the battery tray as 
described on page 32. 
■Make sure you are within 20 feet of the projector, and within 
range of the projector’s front or back sensor (approximately 30° to 
the left or right and 15° above or below).
■The remote control battery may not be installed correctly or may 
be low on power. Change the battery as described on page 35....

72Solving Problems
Where To Get Help
EPSON provides technical assistance through electronic support 
services 24 hours a day, as listed in the following table.
Telephone Support Services
To use the EPSON PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the EPSON PrivateLine Support card included 
in your owner’s kit. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, 
Pacific Time, Monday through Friday, for the...

Solving Problems73
Before you call, please have the following information ready:
■Product name (EPSON PowerLite 53c or PowerLite 73c)
■Product serial number (located on the bottom of the projector)
■Computer or video configuration
■Description of the problem
You can purchase screens, carrying cases, or other accessories 
from EPSON at (800) 873-7766 or by visiting the EPSON Store at 
www.epsonstore.com (U.S. sales only). In Canada, please call 
(800) 463-7766 for dealer referral
. 

74Solving Problems