Epson P 3000 User Manual

							Customizing Settings 61
❍Screen Saver to set when the screen saver begins 
during inactivity (if the AC adapter is connected). You 
can select 1, 3, 5, 10, or 15 minutes. See “Slide Show” 
(below) to control the features of the screen saver.
File Operation
Use these options to change how the viewer handles various 
file-related operations:
❍Auto-Rotation to determine whether the viewer 
auto-rotates images according to Exif information 
included in the file by the camera that took the photo.
❍Unsupported Files to set whether unsupported files 
are displayed on the viewer. If you select 
Show, 
unsupported files appear as gray boxes with 
? question 
marks inside.
❍Delete After Copying to set whether files are deleted 
after copying them. Select 
Delete to clear the files from 
their original location automatically after copying them, 
or 
Confirm to ask each time if you want to clear them. 
Or select 
Do Not Delete to copy files without deleting 
them from their original location.
❍Set Password to set a password for private folders. The 
default password is 
0000.
Movie Setting
Use these options for movies played on the viewer:
❍DivX Reg. Code to display the DivX registration code. 
This code is required when you buy copyright-protected 
DivX VOD video content for downloading.
❍Play Settings to adjust the screen size of a video. You 
can select 
Play at Full Screen or Play at Original 
Size
.
Slide Show
Use these options to select effects, timing, and background 
music for slide shows. These settings also control the 
features of your screen saver.
❍Effects to choose one of five slide transition effects.
❍Duration to choose the time between slide transitions. 
You can select from 1 to 30 seconds.
❍Slide Show Music to choose background music for the 
slide show. You can select none, one of three presets, or a 
music playlist that you’ve created.
❍Clock to choose whether to display the current time in 
the corner of the screen.  
						

							Customizing Settings 62
Sound
Use these options to control the default volume for movies 
and music, and to set audible alerts.
❍Key Beep to turn on or off sounds made by the viewer 
when you press the buttons.
❍Backup Complete Sound to select one of several 
preset sounds to alert you when the viewer finishes 
backing up files.
❍Volume to set the default volume for music and videos. 
You can change the volume when playing music or 
videos by pressing   or  .
View Mode
Use these options to adjust the LCD screen and how the 
viewer displays images:
❍LCD Brightness to control the brightness of the screen.
❍Video Out to select NTSC or PAL according the type of 
TV system or external display connected to the viewer. 
❍Color Space to set the color space, if color space 
information in the image is unspecified. Select 
sRGB or 
AdobeRGB.
Date and Time
If you remove the battery, the date and time settings will be 
erased after about one day. Use this screen to re-enter the 
date and time, if necessary.
❍Enter the Year, Month, Day, Hour, and Minute.
❍Use Date Format to change the format of the file dates 
shown on the Details screen. Folders created in Backup 
Files are also named according to the selected format.
Language
Lets you choose one of ten languages.
Firmware Version
Displays the viewer’s firmware version. 
						

							Maintenance and Troubleshooting 63
Chapter 8
Maintenance and Troubleshooting
This chapter describes how to clean the viewer and solve 
problems.
Cleaning the Viewer
Follow these guidelines to clean the viewer:
❍Turn off the viewer and unplug the AC adapter before 
cleaning.
❍Use a clean, dry cloth to wipe it clean.
❍Do not use harsh or abrasive cleaners.
Error Messages
When a problem occurs, an error message or icon may 
appear on the LCD. Refer to the following table to diagnose 
an error message. For more assistance, see “Problems and 
Solutions” on page 64.
Error message Description
Unable to access file. Wait until the memory card 
access light turns off, then 
reinsert the memory card and try 
again. 
An error occurred during 
verification. Files were not 
deleted from the memory 
card.Some files failed to be copied. 
Check the files and try again.
Cannot access the hard 
drive. There may be a 
problem with the hard 
drive, or it may not be 
formatted as FAT32.Backup all the data to the 
computer and contact Epson as 
described in “Where To Get 
Help” on page 69. 
						

							Maintenance and Troubleshooting 64
Problems and Solutions
Use the information in this section to diagnose problems 
and find solutions.
Power Problems 
No response from the 
printer. Please check the 
printer.Make sure your printer is on and 
the USB cable is connected 
correctly. Check the printer’s 
manual to make sure it’s 
PictBridge-compatible.
Turn off the viewer and wait until 
it cools down.
The battery power is running 
out. Charge the battery. For 
details, see “Charging the 
Battery” on page 10.
Press the reset button. 
See “Resetting the Viewer” on 
page 68.  Error message Description
The power does not turn on.
Cause What to do
The battery has run out. When the   icon appears on 
the top right corner of the LCD, 
the battery has run out. See 
“Charging the Battery” on page 10 
and charge the battery.
The battery is not installed 
correctly.Make sure the battery is installed 
correctly. See “Installing the 
Battery” on page 10.
The viewer may have shut off 
automatically to save battery 
power.Slide the power switch down to 
turn the viewer back on.
The battery may need to be 
replaced.See “Replacing the Battery” on 
page 69. 
						

							Maintenance and Troubleshooting 65
File Viewing Problems 
The image is not displayed.
Cause What to do
The image format is not 
supported.If an image doesn’t appear or 
appears as 
?, it may not be in a 
supported file type. See “Supported 
Image Formats” on page 25.
The image data is 
corrupted.Copy the image again.
The video or audio file 
is not supported.See “Supported Video Formats” on 
page 30 or “Supported Audio 
Formats” on page 36. 
The LCD is too dark. Adjust the LCD brightness. See 
“View Mode” on page 62.
The screen may have turned off 
automatically to save power. Press 
any button to turn the screen on.
If you’ve connected the viewer to 
your TV or computer, the LCD 
screen turns off.
You’ve connected the 
viewer to your TV and the 
image is cut off or flickering.Some TVs may crop your images at 
the top and bottom, or you may 
notice some flickering near the 
edges of the screen. This is a normal 
result of your viewer’s high image 
resolution.
The video is not displayed clearly or stops abruptly.
Cause What to do
The bit rate of the video is 
too high.Check the bit rate. See “Supported 
Video Formats” on page 30 for 
details.
Sound breaks off when the video or audio is played.
Cause What to do
The bit rate of the file is 
too high.Check the bit rate.
 See “Supported 
Video Formats” on page 30 or 
“Supported Audio Formats” on 
page 36 for details. 
						

							Maintenance and Troubleshooting 66
File Operation Problems 
No sound comes out when a video is played.
Cause What to do
The Audio Codec of the 
file is not supported.Check the file format. See 
“Supported Video Formats” on 
page 30 or “Supported Audio 
Formats” on page 36 for details.
You cannot copy a file or files.
Cause What to do
There is not enough space 
available on the hard drive 
to copy all of the files on the 
memory card.Check the hard drive space. See 
“Hard Drive Capacity” on page 60. 
Delete unnecessary files or reduce 
the number of files to copy from the 
memory card.
The viewer’s hard drive 
space doesn’t increase, even 
though data has been 
deleted.If you’ve connected the viewer to 
your computer, it’s best to delete 
files using the Link2 software, or 
data may not be removed 
completely. Check the Recycle Bin 
(Windows) or Trash (Macintosh) 
and empty it to clear any files.
You cannot copy files from 
an external USB device.Connect the AC adapter to the 
viewer. If the external USB device 
has its own power adapter, connect 
it too.
You cannot delete a file. 
Cause What to do
The file is locked. Unlock the file and then delete it. 
See “Locking Files and Folders” 
(page 53) and “Deleting Files and 
Folders” (page 51).
You cannot use the buttons on the viewer.
Cause What to do
The buttons are deactivated 
because the power switch is 
set to 
Hold.Slide the power switch back to the 
middle position.
You cannot set/unset a folder as private.
Cause What to do
The password is incorrect. If you forget the password, enter 
5555, 7777, then 3333 to reset it to 
the default (0000). 
						

							Maintenance and Troubleshooting 67
Printing Problems Updating the Firmware and Printer 
Driver
Epson will occasionally update the viewer firmware. You can 
download the latest firmware for the viewer from Epson’s 
support website. Instructions for updating the firmware are 
provided online.
Uninstalling Software
If you need to uninstall the Epson Link2 software, follow 
the procedure below for Windows or on page 68 for 
Macintosh. Be sure to back up any viewer installation data 
before deleting.
Windows
1Click Start, point to All Programs (or Programs), 
then select 
EPSON. Select Epson Link2, then click 
Uninstaller.
Note: 
For Windows Vista, when you see the User Account 
Control screen, click Allow.
2After the confirmation dialog box appears, click Ye s.
3When you see a message that uninstallation is complete, 
click 
Finish.
You cannot print.
Cause What to do
The printer is not supported.Make sure your printer is 
supported. See page 56.
The printer’s power is off. Turn on the printer.
The USB cable is not 
connected correctly.See “Connecting the Viewer to a 
Printer” on page 56 and reconnect 
the cable.
You cannot print a JPEG 
image.Make sure the JPEG image does 
not exceed 4600 pixels in either the 
vertical or horizontal direction.
If you connect the viewer to 
a printer with the Home 
screen displayed, the printer 
may be recognized as a 
computer. Connect the viewer to the printer 
after selecting an image to print. 
						

							Maintenance and Troubleshooting 68
4If you see a message asking you to restart, click Restart 
Now.
Macintosh
1Connect the viewer to your Macintosh.
2Double-click the 
P-3000 drive on your desktop.
3Double-click the installation software.
4Select 
Custom Install.
5Select Epson Link2.
6On the software installation screen, select 
Uninstall.
7When you see a message asking you to restart, click 
Restart Now.
Resetting the Viewer
If the viewer stops working, or you want to restore its 
default settings, you can reset it. 
Gently insert the end of a paper clip into the 
Reset button 
next to the viewer’s USB ports.
The viewer shuts off, resets to its default settings, and comes 
back on. 
						

							Maintenance and Troubleshooting 69
Replacing the Battery
You can purchase a replacement lithium-ion battery 
(B32B818262) from an Epson authorized reseller. 
To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase online at 
www.epsonstore.com (U.S. sales) or www.epson.ca 
(Canadian sales). 
Where To Get Help
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website for solutions to common 
problems with your viewer. You can download software and 
documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following 
information ready:
❍Product name (Epson P-3000)
❍Product serial number (located on the bottom of the 
viewer)
❍Proof of purchase (such as a store receipt) and date of 
purchase
❍Computer configuration
❍Description of the problem
Then call:
❍U.S.: (562) 276-4303, 6AM to 6PM, Pacific Time, 
Monday through Friday. 
❍Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, 
Monday through Friday.
Toll or long distance charges may apply. 
						

							Notices and Specifications 70
Appendix A
Notices and Specifications
System Requirements
Windows System Requirements
To use your viewer software, your system should have: 
❍A Microsoft® Windows compatible PC with a 
Pen t i um®III processor (1 GHz or faster recommended)
❍Microsoft Windows 2000 Professional (SP3 or later), 
Windows XP Home, Windows XP Professional, 
Windows XP Professional x64 Edition, or Windows 
Vista
❍At least 256MB RAM 
❍100MB free hard disk space for installation,
2GB required for operation
❍SVGA monitor (800 × 600), 16-bit color or higher
❍USB type A connector
Macintosh System Requirements
To use your viewer software, your system should have:
❍700 MHz G4 processor or higher (PowerPC® or Intel® 
CoreDuo) 
❍Macintosh OS X 10.2.8 to 10.4.x
❍At least 512MB RAM 
❍150MB free hard disk space for installation,
2GB required for operation
❍SVGA monitor (800 × 600), 32000 colors or more
❍USB type A connector