Epson P 2000 User Manual

							Customizing Settings 51
Choosing the Language1Select 
Language
 and press the 
OK
 button to choose 
from among eight languages:
2Use the 4-way ring to select the language you want, then 
press the 
OK
 button.
Checking the Remaining Storage 
Space1Select 
Hard Drive
 and press the 
OK
 button.
You may see a message while the P-2000 checks its 
space.
After a moment, you will see the amount of disk space 
used, the amount available, and the total disk space.
2Press the 
OK
 button to return to the Settings menu.
Italiano Francais
Espanol
Language setting
English (Intl.)
Nederlands
Deutsch 
						

							Maintenance and Troubleshooting 52
Chapter 7Maintenance and TroubleshootingThis chapter describes how to clean the P-2000 and solve 
problems.Cleaning the P-2000Follow these guidelines when cleaning the P-2000:❍
Turn off the P-2000 before cleaning.
❍
Use a clean, dry cloth to wipe it clean.
❍
Do not use harsh or abrasive cleaners.
❍
If necessary, clean the battery contacts with a dry cloth.
Error MessagesWhen a problem occurs, an error message or icon may 
appear on the LCD. Refer to the following table to diagnose 
an error message. For more assistance, see “Problems and 
Solutions” on page 53.Error message Description
A file access error has 
occurred. Do not eject the 
memory card if it is being 
accessed.Wait until the Access light turns 
off; then reinsert the memory 
card and try again.
An error occurred while 
verifying. Files will not be 
deleted.Some files to be deleted from 
the memory card were skipped. 
Check the files.
Some errors occurred 
while copying. Copying 
was canceled.Some files were skipped. The 
memory card may be 
write-protected. Check the 
memory card and try again. 
						

							Maintenance and Troubleshooting 53
Problems and SolutionsUse the information in this section to diagnose problems 
and find solutions.Power Problems 
Some errors occured 
while deleting files. The 
operation was canceled.Some files were skipped. The 
memory card may be 
write-protected. Check the 
memory card and try again.
There is no response from 
the printer.Make sure the USB cable is 
connected correctly. Check your 
printer.
You must set the date and 
time to ensure correct 
operation. Set the correct date and time. 
(See page 50.)
Wait until the P-2000 cools 
down.
The battery power is running 
out. Charge the battery. See 
“Charging the Battery” on 
page 10 for details.
Press the reset button. See 
“Resetting the P-2000” on 
page 56 for instructions. Error message Description
The power does not turn on.Cause What to do
The battery has run out. When the   icon appears on 
the top right corner of the LCD, 
the battery has run out. See 
“Charging the Battery” on page 10 
and charge the battery.
The battery is not installed 
correctly.Make sure the battery is installed 
correctly. See “Installing the 
Battery” on page 9.
The P-2000 may have shut 
off automatically to save 
battery power.Slide the power switch down to 
turn the P-2000 back on. 
						

							Maintenance and Troubleshooting 54
File Viewing Problems The image is not displayed.Cause What to do
The image format is not 
supported.Make sure the image is a supported 
f i l e  t y p e  ( J P E G  o r  s o m e  R A W  f i l e s ) .  
The image data is 
corrupted.Copy the image again.
The video or audio file is not 
supported.See “Supported Video Formats” or 
“Supported Audio Formats” on 
page 28. You may be able to 
convert your file to one of the 
supported formats.
The LCD is too dark. Adjust the LCD brightness. See 
“Adjusting the LCD Brightness” on 
page 47.
The USB cable is connected 
to the P-2000.No image is displayed on the LCD 
when the USB cable is connected or 
during certain operations.
A video cable is connected 
to the P-2000.The LCD turns off when you 
connect a video cable.
A video is not displayed clearly or stops abruptly.Cause What to do
The bit rate of the video is 
too high.Check the bit rate. See “Supported 
Video Formats” on page 28 for 
details.Sound breaks off when the video or audio is played.Cause What to do
The bit rate of the file is too 
high.Check the bit rate.
 See “Supported 
Video Formats” or “Supported 
Audio Formats” on page 28 for 
details.
No sound comes out when a video is played.Cause What to do
The Audio Codec of the file 
is not supported.Check the file format. See 
“Supported Video Formats” or 
“Supported Audio Formats” on 
page 28 for details. 
						

							Maintenance and Troubleshooting 55
File Operation Problems You cannot copy a file or files.Cause What to do
There is not enough space 
available on the hard drive to 
copy all of the files on the 
memory card.Delete unnecessary files or reduce 
the number of files to copy from 
the memory card.
The file may be damaged. Try to copy a different file.
Your P-2000 is connected to 
a computer running 
Windows 98.If you want to copy files to or from 
a computer running Windows 98, 
you need to install driver software. 
See the P-2000 Basics guide for 
instructions.You cannot delete a file.Cause What to do
The file is locked. Unlock the file and then delete it. 
(See “Protecting Files” on page 37 
and “Deleting Files and Folders” 
on page 35.)
You cannot locate files on the P-2000 when it is 
connected to your computer.Cause What to do
The files are in subfolders. To locate files in the Cards folder 
on the P-2000 (Saved Data), you 
need to open a series of subfolders.You cannot rotate an image.Cause What to do
The image is not in an 
album.Copy the image into an album. 
You can only rotate images in 
albums.
The image is not in JPEG 
format.You can only rotate images in 
JPEG format.
The image file is too large. You cannot rotate JPEG images 
larger than 8.9 megapixels. 
						

							Maintenance and Troubleshooting 56
Printing Problems Updating the Firmware and Printer 
DriverEpson will occasionally update the P-2000 firmware. You 
can download the latest version from Epson’s Support web 
site: 
http://support.epson.com
. Instructions for updating the 
firmware in your P-2000 will be included with the 
download information. 
Resetting the P-2000If the P-2000 locks up, stops working, or you want to 
restore the default values, you can reset it. 
Press the 
Reset
 button with a thin object.
The P-2000 shuts off, resets its default values, and comes 
back on.
 You cannot print.Cause What to do
The printer is not supported. See “Connecting the P-2000 to a 
Printer” on page 43 to make sure 
your printer is supported. 
The printer’s power is off. Turn on the printer.
The USB cable is not 
connected correctly.See “Connecting the P-2000 to a 
Printer” on page 43 and reconnect 
the cable.
You cannot print a JPEG 
image.Make sure the JPEG image does 
not exceed 4600 pixels in either the 
vertical or horizontal direction. 
						

							Maintenance and Troubleshooting 57
Where to Get HelpEpson provides technical assistance 24 hours a day through 
the electronic support services and automated telephone 
services listed below.To speak to a technical support representative, dial:
❍
U.S.: (562) 276-4303, 6
AM
 to 6
PM
, Pacific Time, 
Monday through Friday. 
❍
Canada: (905) 709-3839, 6
AM
 to 6
PM
, Pacific Time, 
Monday through Friday.
Toll or long distance charges may apply.
Before you call, please have the following information ready:
❍
Product name (Epson P-2000)
❍
Product serial number (located on the bottom edge of 
the P-2000)
❍
Proof of purchase (such as a store receipt) and date of 
purchase
❍
Description of the problem
You can purchase a replacement lithium ion battery 
(B32B818252) from an Epson authorized reseller. For 
product information and to find the nearest authorized 
reseller, please call 800-GO-EPSON (800-463-7766) or 
browse our catalog of products at www.epson.com, select
the product you are interested in, and click “Where to Buy.” 
To purchase online, please visit the Epson Store at 
www.epsonstore.com (U.S. sales only). In Canada, please 
call 800-463-7766 for a reseller referral.
Service Access
World Wide Web From the Internet, you can reach Epson 
Support at http://support.epson.com. 
At this site, you can download drivers 
and other files, look at product 
documentation, access troubleshooting 
information, and receive technical 
advice through e-mail.
Automated 
Telephone 
ServicesA variety of automated help services are 
available 24 hours a day, seven days a 
week. To use these services, you must 
have a touch tone telephone and call 
(800) 922-8911. 
						

							Notices 58
Appendix ANoticesSafety InstructionsRead all these instructions before using the Epson P-2000, 
and keep this guide handy for later reference. Follow all 
warnings and instructions marked on the P-2000 and any 
options.
Using the P-2000❍
Follow all warnings and instructions marked on this 
product.
❍
Use only AC adapter model A351H and Lithium ion 
battery model EU-97 with this product.
❍
When connecting this product to a computer or other 
device with a cable, ensure the correct orientation of the 
connectors. Each connector has only one correct 
orientation. Inserting a connector in the wrong 
orientation may damage both devices connected by the 
cable.
❍
Do not insert objects into the slots or openings on this 
product.
❍
Do not touch the components inside this product unless 
instructed to do so in the documentation. Never force 
this product’s components into place. Although this 
product is designed to be sturdy, rough handling can 
damage it.
❍
Never spill liquid onto this product.
❍
If this product emits unusual noises, odors, or smoke, 
cancel the current operation and turn it off immediately. 
Disconnect the AC adapter from the product, then 
unplug the AC adapter from the power outlet. Contact 
Epson. 
❍
To prevent fire or electric shock, do not cover this 
product with a blanket or other covering that may give 
off a static electric shock.
❍
To prevent fire or electric shock, do not expose this 
product or its options to rain or moisture.
❍
To prevent fire or explosion, do not use this product 
where flammable or volatile gas is stored. 
						

							Notices 59
❍
Do not use this product outdoors during a 
thunderstorm.
❍
Do not use this product after moving it between 
extreme temperatures, which may cause condensation to 
form on electronic parts.
❍
If you use this product in places where the use of 
electronic devices is limited, such as in airplanes or 
hospitals, follow all instructions in those places.
Using the Battery
❍
If battery acid gets into your eyes or on your skin, 
immediately rinse the affected area thoroughly with 
water and seek medical treatment. If a battery is 
swallowed, seek medical treatment immediately.
❍
Use only an Epson Lithium-ion battery for the P-2000 
according to the instructions in this manual.
❍
Use only AC adapter model A351H and P-2000 (Model 
G941) to charge batteries.
❍
Do not use the battery that comes with this product for 
other devices.
❍
To protect against short-circuiting, do not remove the 
outside sleeves of the battery.
❍
Do not handle the battery with wet hands or use it near 
water.
❍
Do not expose the battery to water or high humidity.
❍
Do not drop, puncture, disassemble, mutilate, or 
short-circuit the battery.
❍
Do not place the battery near or into fire or water.
❍
Do not use batteries that are leaking or damaged in any 
way.
❍
Do not charge the battery on devices except this 
product.
❍
Do not charge the battery near open flame or in very hot 
locations.
❍
Keep batteries away from heat sources.
❍
Do not leave the battery in a vehicle, to prevent the 
battery from overheating.
❍
Do not insert objects into any openings as they may 
touch dangerous voltage points or short-circuit 
components.
❍
Prevent the battery from coming into contact with 
metal objects that could short-circuit it, such as coins or 
keys.
❍
Do not insert the battery into power outlets or other 
power sources such as car cigarette lighter sockets.
❍
Do not solder wires or terminals directly to the battery.
❍
Do not touch battery terminals. 
						

							Notices 60
❍
Keep batteries away from open flame if they leak or 
smell strange.
❍
If overheating, discoloration, or distortion occur, 
remove the battery from this product and do not use it.
❍
Charge the battery before using it if it has not been used 
for a long period.
Storing the Battery
❍
When not using this device for a long period, remove 
the battery from this product and store it separately.
❍
Do not store batteries where the temperature or 
humidity is very high.
❍
Store batteries out of children’s reach.
Disposing of the Battery
Before disposing of the battery, make sure you discharge it 
completely.
Warning: 
Be sure to securely cover the end of the battery with tape to 
prevent combustion or explosion when disposing.
Do not incinerate or dispose of the battery in fire.
Do not dispose of batteries as ordinary refuse. Instead, dispose 
of them in a collection or recycle box in accordance with local 
laws.
For users in North America and Canada:Using the AC Adapter❍
Use only the type of power source indicated on the AC 
adapter’s label, and always supply power directly from a 
standard, domestic power outlet with a power cord that 
meets the relevant local safety standards.
❍
Place the AC adapter near an electrical outlet where the 
power cord can be easily unplugged.
❍
The AC adapter is designed for use and provided with 
this product. Do not attempt to use it with other 
electronic devices unless specified.
❍
Do not remove the AC adapter from this device during 
operations.
❍
The AC adapter included is designed for use with this 
product. Use of any other adapter could result in fire, 
electrical shock, or injury.
❍
Use only adapter model A351H with the P-2000.This mark indicates that the battery will be 
recycled by the RBRC. When you are ready to 
dispose of the battery, contact the RBRC at 
(800) 822-8837.