Epson EPL N2550DT User Manual
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Troubleshooting231 11 11 11 11 11 11 11 11 11 11 11 11 Chapter 11 Troubleshooting Clearing Jammed Paper If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide alert messages. Precautions for clearing jammed paper Be sure to observe the following points when you clear jammed paper. ❏Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause other paper jams. Pull it gently in order to avoid tearing. ❏Always try to remove jammed paper with both hands to avoid tearing it. ❏If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned in this section, contact your dealer. ❏Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver. w Warning: Unless specifically instructed in this guide, be careful not to touch the fuser, which is marked CAUTION HOT SURFACE and CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 40 minutes to allow the heat to subside before doing so.
232Troubleshooting Jam A (Cover A) When a paper jam occurs in the location shown in the illustration below, the Jam A message appears on the printer’s LCD panel. Follow these steps to clear paper jams from Cover A. 1. Open Cover A.
Troubleshooting233 11 11 11 11 11 11 11 11 11 11 11 11 2. Hold the handle of the imaging cartridge and pull out. Note: Place the cartridge on a clean, flat surface. 3. Spin the green part on the pickup roller to bring out jammed paper. Note: Only touch the green part of the pickup roller. Touching any other parts may cause a paper jam.
234Troubleshooting 4. Gently pull out any sheets that have fed part way into the printer. 5. Reinstall the imaging cartridge. Note: Insert the cartridge with the arrow mark on the top of the imaging cartridge facing toward Cover A.
Troubleshooting235 11 11 11 11 11 11 11 11 11 11 11 11 6. Close Cover A until it clicks shut. Jam A B (Cover A or B) When a paper jam occurs in the location shown in the illustration below, the Jam A B message appears on the printer’s LCD panel. Follow these steps to clear paper jams from Cover A or B. w Warning: Unless specifically instructed in this guide, be careful not to touch the fuser, which is marked CAUTION HOT SURFACE and CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 40 minutes to allow the heat to subside before doing so.
236Troubleshooting 1. Open Cover A. 2. Hold the handle of the imaging cartridge and pull out. Note: Place the cartridge on a clean, flat surface. 3. If there is any jammed paper, remove it gently with both hands. Be careful not to tear the jammed paper.
Troubleshooting237 11 11 11 11 11 11 11 11 11 11 11 11 Note: When jammed paper cannot be removed easily, turn the roller to take tension off the paper, then pull it straight out. 4. Open Cover B. Note: When the optional Duplex Unit is installed, open the Duplex Unit’s cover before opening Cover B.
238Troubleshooting 5. Open the paper holder by pulling down on the lever on which a green label is attached as shown below. w Warning: Be careful not to touch the rollers in the fuser unit, they may be very hot. 6. If there is any jammed paper, remove it gently. Be careful not to tear the jammed paper.
Troubleshooting239 11 11 11 11 11 11 11 11 11 11 11 11 7. Close the paper holder and close Cover B. Note: If you installed the Duplex Unit, close the Duplex Unit’s cover after closing Cover B. 8. Reinstall the imaging cartridge.
240TroubleshootingNote: Insert the cartridge with the arrow mark on the top of the imaging cartridge facing toward Cover A. 9. Close Cover A until it clicks shut. Jam DM (Cover DM) When a paper jam occurs in the location shown in the illustration below, the Jam DM message appears on the printer’s LCD panel. Follow these steps to clear paper jams in the Duplex Unit’s cover.