Epson B 510DN User Manual

							Using the Printer on a Network141
9. When you see this screen, click Finish. Then follow the instructions to register your 
printer.
Repeat these steps for every computer on the network that will print with the B-310N or 
B510DN.
Note:
❏To find the supported OS versions for the printer, see the following section.
&See “Operating System Versions” on page 186.
 
						

							Troubleshooting142
Chapter 10 
Troubleshooting
Diagnosing the Problem
Troubleshooting printer problems is best handled in two steps: first diagnose the problem, 
then apply likely solutions until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided 
by online problem solving, the control panel, the EPSON Status Monitor utility, or by 
running a printer operation check. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printout problem not related to print 
quality, or a paper feeding problem, or if the printer does not print at all, refer to the 
appropriate section.
To solve a problem, you may need to cancel printing.
&See “Canceling Printing” on page 48.
Error Indicators
You can diagnose and solve most problems by checking the error messages on the LCD 
screen. If the printer stops working and displays a message on the LCD screen, refer to the 
section below to diagnose the problem, and then follow the recommended corrective 
measures.
&See “Status and Error Messages” on page 107.
Running a Printer Operation Check
If you are unable to determine the source of the problem, run a printer operation check to 
help you determine whether the problem comes from the printer or your computer.
To run a printer operation check, follow these steps.
1. Make sure both the printer and computer are turned off.
2. Disconnect the cable from the interface connector of the printer.
3. Make sure that letter/A4 size paper is loaded in the front paper cassette.
 
						

							Troubleshooting143
4. Turn on the printer and make sure that READY appears on the LCD screen.
5. Press the rRight button to enter Menu mode.
6. Press the dDown or uUp button to display TEST PRINT, and then press the OK or 
rRight button.
7. Press the dDown or uUp button to display NOZZLE CHECK, and then press the OK or 
rRight button.
8. Press the OK button to start printing a nozzle check pattern.
A test page prints showing a nozzle check pattern. If the pattern has gaps, you need to 
clean the print head.
&See “Cleaning the Print Head” on page 131.
❏If the test page prints, the problem probably lies in your software settings, the cable, or 
your computer. It is also possible that your software may not be installed correctly. Try 
uninstalling your software and reinstalling it.
&See “Uninstalling the Printer Software” on page 16.
❏If the test page does not print, you may have a problem with your printer. Try the 
suggestions in the following section.
&See “The Printer Does Not Print” on page 160.
Checking Printer Status
For Windows
Note:
When you use your printer as a shared printer on a network with the following combinations of 
computers, the client operating systems are not able to communicate with the printer, so that some 
functions are not available for that particular client.
Server Client
Windows 7/Windows Vista/Windows 
XP/Windows Server 2003/Windows Server 
2008Windows 2000
Windows 2000 Windows 7/Windows Vista/Windows 
XP/Windows Server 2003/Windows Server 
2008
 
						

							Troubleshooting144
Using the Progress Meter
When you send a print job to the printer, the progress meter appears, as shown in the 
illustration below.
The progress meter indicates the progress of the current print job and provides printer 
status information. This window also displays error messages as well as helpful tips for 
better printing. Refer to the appropriate section below.
Tips
Tips for getting the most out of your Epson printer driver appear in the text box of the 
progress meter window. A new tip appears every 15 seconds. For more details on the tip 
displayed in the window, click the Details button.
 
						

							Troubleshooting145
Error Messages
If a problem occurs during printing, an error message appears in the text box of the 
progress meter window. For more detailed information, click Online Support to access 
Epson’s support website.
Using EPSON Status Monitor 3
EPSON Status Monitor 3 displays detailed information on the printer status.
There are two ways to access EPSON Status Monitor 3:
❏Double-click the printer shortcut icon on the Windows taskbar. If the printer icon does 
not appear, refer to the following section to add the icon.
&See “From the Shortcut Icon on the Taskbar” on page 15.
 
						

							Troubleshooting146
❏Open the printer driver, click the Maintenance tab, then click the Epson Status 
Monitor 3 button.
When you access EPSON Status Monitor 3, the following window appears:
EPSON Status Monitor 3 provides the following information:
❏Ink Status:
EPSON Status Monitor 3 provides a graphic display of the ink status. To see detailed 
information about the ink cartridges, click the Information button.
❏Maintenance box Status:
EPSON Status Monitor 3 provides a graphic display of the maintenance box status.
 
						

							Troubleshooting147
❏Online Support:
You can access Epson’s support website from EPSON Status Monitor 3. If you 
encounter a problem, click Online Support in the EPSON Status Monitor 3 window.
For Mac OS X
Using EPSON StatusMonitor
If EPSON StatusMonitor detects a printer problem, it will inform you with an error message.
Follow these steps to access EPSON StatusMonitor.
1. Access the EPSON Printer Utility3.
&See “Accessing the Printer Driver for Mac OS X” on page 15.
2. Click the EPSON StatusMonitor button. The EPSON StatusMonitor appears.
 
						

							Troubleshooting148
The Paper Jams
c
Caution:
Pull out the jammed paper gently. If you remove the jammed paper with force, torn pieces 
may stay inside the printer or the printer may be damaged.
1. Press the OK button to eject the jammed paper.
2. If the error does not clear, turn off the printer and remove all of the paper inside, 
including any torn pieces. Refer to the appropriate section below.
In the output tray:
Gently pull out the jammed paper forward.
Inside the printer:
Open the front printer cover, and then gently pull out the jammed paper forward.
 
						

							Troubleshooting149
In the rear sheet feeder:
Gently pull out the jammed paper upward.
In the front paper cassette:
Close the output tray and pull out the front paper cassette. Then gently pull out the 
jammed paper forward.
Note:
❏If you cannot pull out the front paper cassette, pull out the output tray first and remove all 
paper that is loaded in the front paper cassette.
Then pull out the front paper cassette and gently pull out the jammed paper forward.
 
						

							Troubleshooting150
❏After you remove the jammed paper and insert the front paper cassette, reinsert the output 
tray into the printer.
In the back of the printer:
Remove the duplex unit (B-510DN) or the upper rear printer cover (B-310N) and open 
the lower rear printer cover. Then gently pull out the jammed paper.