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Epson AcuLaser CX21NFC User Manual

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Page 316 Scanning Problems316
❏Switch to the Normal preview type (if available) and preview your image again. See
Previewing and Adjusting the Scan Area on page 148 for instructions.
Uninstalling Your Scanning Software
You may need to uninstall and then reinstall your scanner software to solve certain
problems or if you upgrade your operating system.
Uninstalling Epson Scan
Follow the instructions in the section for your operating system to uninstall Epson Scan.
Windows
Note:
❏The illustrations in this section...

Page 317 Scanning Problems317
4. Click Epson Scan in the list of currently installed programs and click Change/Remove
(Windows XP or 2000) or Add/Remove (Windows Me or 98 SE).
5. When the confirmation window appears, click Yes.
6. Follow the on-screen instructions to uninstall Epson Scan.
In some cases, a message may appear to prompt you to restart the computer. If so,
make sure Yes, I want to restart my computer now is selected and click Finish.
Mac OS X
1. Insert the scanner software CD-ROM in your CD-ROM or...

Page 318 Scanning Problems318
6. Select Uninstall from the pull-down menu at the top and click the Uninstall button.
Uninstalling the Epson Creativity Suite
Follow the instructions in the section for your operating system to uninstall the Epson
Creativity Suite.
Windows
Note:
❏The illustrations in this section show Windows XP screens. They may be different from the
screens for your operating system.
❏To uninstall programs in Windows XP or 2000, you need to log on as a user with a Computer
Administrator account...

Page 319 Scanning Problems319
2. Click EPSON Attach to Email in the list of currently installed programs and click
Change/Remove (Windows XP or 2000) or Add/Remove (Windows Me or 98 SE).
3. When the confirmation window appears, click Yes.
4. Follow the on-screen instructions to uninstall Epson Attach to Email.
5. Repeat steps 2 through 4 for each of the following programs in the Epson Creativity
Suite:
❏Epson Copy Utility 3
❏Epson Easy Photo Print
❏Epson File Manager
❏Epson Scan Assistant
Note:
Additional...

Page 320 Scanning Problems320
3. Double-click the EPSON Creativity Suite folder, then open the folder for the program
you want to uninstall. (If there are additional folders for specific language versions,
open the folder for the language you installed.)
4. If you see an Uninstaller icon, double-click it. Then enter your password or
pass-phrase as necessary and follow the on-screen instructions. When you are
finished, go to step 9.
If you see only an Installer icon, double-click it. Then enter your password...

Page 321 Scanning Problems321
3. Open the Windows Control Panel and double-click the Add or Remove Programs icon
(Windows XP) or the Add/Remove Programs icon (Windows Me, 98 SE, or 2000).
4. Click (model name) User’s Guide in the list of currently installed programs and click
Change/Remove (Windows XP or 2000) or Add/Remove (Windows Me or 98 SE).
5. When the confirmation window appears, click Yes.
6. Follow the on-screen instructions to uninstall the User’s Guide.
Mac OS X
Drag the following folder and icon...

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Printed colors are different from those in the original image.
Exact color matching is very difficult. Check your software or contact the manufacturer of
your product for information on color matching and calibration.
ADF Scanning Problems
A blank copy is output even though an original is set on the Auto
Document Feeder during scanning.
Check if the ADF unit or ADF cover is closed firmly.
You cannot scan using the Auto Document Feeder.
Try one or more of the following solutions:...

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Paper jams in the Auto Document Feeder.
1. Open the Auto Document Feeder’s cover.
2. Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed
paper. If you cannot pull out the jammed paper, proceed to the next step.

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3. Gently pull out any sheets of paper by rolling the knob as illustrated below.
4. Close the Auto Document Feeder’s cover and turn the product on.
You cannot scan multiple documents.
Make sure your application can scan multiple images.

Page 325 Copying Problems325
Chapter 17
Copying Problems
Copy Operational Problems
The product does not copy
Try one or more of the following solutions.
❏Make sure media is loaded in the MP tray or the paper cassette. See Loading Paper
on page 36.
❏Make sure the original is loaded correctly. See Setting Originals to Copy on page 197.
❏Make sure the correct device is selected. The product you are intending to use is
selected in the Printer field as the current device when you press the xB&W Start or
xColor...

Page 326 Copying Problems326
The information on the back side or background color is printed on
the copy
Copies are blank, or images are missing or faded
Try one or more of the following solutions.
❏The sealing tape might still be in the toner cartridge. Remove the toner cartridge, pull
out the sealing tape, and reinstall the toner cartridge. See Replacing a toner cartridge
on page 278.
❏If the toner cartridge is low on toner, the copies will be faded. Replace the toner
cartridge with a new one.
You may not...

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