Epson AcuLaser C2600DN User Manual

Troubleshooting371
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The Ready light is on but nothing prints
The optional product is not available
The printer is offline. Press the NStart/Stop button once to switch 
the printer to ready status.
Cause What to do
Your computer may not be properly 
connected to the printer.Perform the procedure illustrated in the 
Setup Guide.
The interface cable may not be 
plugged in securely.Check both ends of the interface cable 
between the printer and the computer. If 
you are...

372Troubleshooting
The Properties dialog box does not appear or it 
takes too much time to open it. (For Windows 
users only)
For Windows users, EPSON Status 
Monitor 3 is not installed.
For Macintosh users, you do not 
re-register the printer.For Windows users:
You have to install EPSON Status Monitor 
3, or make settings manually in the printer 
driver. See  Installing EPSON Status 
Monitor 3 on page 109 or  Making 
Optional Settings on page 98.
For Macintosh users:
When you have attached or removed...

Troubleshooting373
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Printout Problems
The font cannot be printed
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. 
Contact your dealer or a qualified service representative.
Cause What to do
You may use the printer fonts 
substituted for specified TrueType 
fonts.In the printer driver, choose the Print 
TrueType fonts as bitmap button in the 
Extended Settings dialog box.
The selected font is not supported 
by your...

374Troubleshooting
The printout position is not correct
Graphics do not print correctly
Toner is no fixed to the paper
Cause What to do
The page length and margins may 
be set incorrectly in your 
application.Make sure that you are using the correct 
page length and margin settings in your 
application.
The Paper Size setting may be 
incorrect.Make sure the correct paper size is set in 
the Tray Menu on the control panel.
MP Tray Size setting may be 
incorrect.When loading paper for which the size is...

Troubleshooting375
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Color Printing Problems
Cannot print in color
The printout color differs when printed from 
different printers
The lever on the fuser unit is set to 
the envelope position.Pull up the lever to set it to the original 
position.
Cause What to do
Color toner cartridges are not 
installed.Install color toner cartridges. See  
Switching the Printing Mode on page 
283 for instructions.
Color Toner Cartridges check box is 
not selected in the printer...

376Troubleshooting
The color looks different from what you see on 
the computer screen
Printer driver default settings and 
color tables vary by printer model.Set the Gamma setting to 1.5 in the More 
Settings dialog box in the printer driver, 
then print again. If you still do not get the 
printouts you expect, adjust the color 
using the slide bar for each color. For 
details about the More Settings dialog 
box, see  Customizing print settings on 
p a g e  7 3  f o r  W i n d o w s ,  o r  s e e    C u...

Troubleshooting377
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Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Cause What to do
You may not be using the correct 
type of paper for your printer.If the surface of your paper is too rough, 
printed characters may appear distorted 
or broken. EPSON special paper, or 
smooth, high-quality copier paper is 
recommended for best results. See  
Available paper types on page 403 for 
information on choosing paper.
The paper path...

378Troubleshooting
Print quality or tone is uneven
Half-tone images print unevenly
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp 
environment.
There may be no toner left in the 
toner cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that the 
amount of toner is low, replace the toner 
cartridge. See  Toner Cartridge on page 
315.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See...

Troubleshooting379
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Toner smudges
Areas are missing in the printed image
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or 
damp environment.
You may not be using the correct 
type of paper for your printer.EPSON special paper or smooth, 
high-quality copier paper is 
recommended for best results. See  
Available paper types on page 403 for 
information on choosing paper.
The paper path inside the printer 
may be dusty.Turn off the...

380Troubleshooting
Completely blank pages are output
The printed image is light or faint
Cause What to do
The printer may have loaded more 
than one sheet at a time.Remove the paper stack and fan it. Tap it 
on a flat surface to even the edges, then 
reload the paper.
There may be no toner left in the 
toner cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that the 
amount of toner is low, replace the toner 
cartridge. See  Toner Cartridge on page 
315.
The problem may be...