Epson AcuLaser C1100 User Manual

Troubleshooting191
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When transparencies are jammed at the MP tray
When transparencies are jammed, follow the steps to clear the 
jam.
1. Open the MP tray cover and remove all paper that is loaded.
2. Open cover E. Then, gently pull out any sheets of paper with 
both hands. Be careful not to tear the jammed paper.
 

192Troubleshooting 3. Reload the transparencies into the MP tray.
4. Close cover E.
 

Troubleshooting193
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Printing a Status Sheet
To confirm the current status of the printer, and that the options 
are installed correctly, print a status sheet using the printer’s 
control panel.
Follow the steps below to print a status sheet.
1. Turn on the printer. The LCD panel shows Ready.
2. Press the   Enter button three times. The printer prints a 
status sheet.
* Enter button
3. Confirm that the information about the installed options is 
correct. If the options are installed...

194Troubleshooting
Operational Problems
The Ready light does not turn on
The printer does not print (Ready light off)
Cause What to do
The power cord may not be 
properly plugged into the 
electrical outlet.Turn off the printer, check the power 
cord connections between the printer 
and the electrical outlet, then turn the 
printer back on.
The electrical outlet may be 
controlled by an outside 
switch or an automatic timer.Make sure that the switch is turned on 
or plug another electrical device into...

Troubleshooting195
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The Ready light is on but nothing prints
Cause What to do
Your computer may not be 
properly connected to the 
printer.Perform the procedure described in 
“Connecting the Printer to a Computer” 
in the Setup Guide.
The interface cable may not be 
plugged in securely.Check both ends of the interface cable 
between the printer and the computer. If 
you are using the parallel interface, be 
sure to secure the connector using the 
wire retaining clips.
You may not...

196Troubleshooting
The optional product is not available
Sharing Problems
Network printers cannot be monitored in a 
Windows 95 environment
Cause What to do
If you are using Windows, and 
EPSON Status Monitor 3 is not 
installed.For Windows users:
You have to make settings manually in 
the printer driver. See “Making Optional 
Settings” on page 62.
For Macintosh users:
When you have attached or removed 
printer options, you need to delete the 
printer using Print Setup Utility (for Mac 
OS X 10.3), Print...

Troubleshooting197
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Printout Problems
Printout is garbled
Cause What to do
The interface cable may not be 
plugged in securely.Make sure that both ends of the interface 
cable are plugged in securely.
You may not be using the 
correct interface cable.If you are using the parallel interface, 
make sure that the cable is a 
double-shielded, twisted-pair interface 
cable no more than six feet in length.
If you are using the USB interface, use a 
Revision 2.0 cable.
Note:
If a status...

198Troubleshooting
Color Printing Problems
Cannot print in color
The printout color differs when printed from 
different printers
Cause What to do
Black is selected as the Color 
setting in the printer driver.Change this setting to Color.
The color setting in the 
application you are using is 
not appropriate for color 
printing.Make sure that the settings in your 
application are appropriate for color 
printing.
Cause What to do
Printer driver default settings 
and color tables vary by 
printer...

Troubleshooting199
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The color looks different from what you see on 
the computer screen
Cause What to do
Printed colors do not exactly 
match the colors on your 
monitor, since printers and 
monitors use different color 
systems: monitors use RGB 
(red, green, and blue), while 
printers typically use CMYK 
(cyan, magenta, yellow, and 
black). Although it is difficult to match colors 
perfectly, selecting the printer driver’s 
ICM setting (for Windows XP, Me, 98, 
95, 2000, or...

200Troubleshooting
Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Cause What to do
You may not be using the 
correct type of paper for your 
printer.If the surface of your paper is too rough, 
printed characters may appear distorted 
or broken. EPSON special paper, or 
smooth, high-quality copier paper is 
recommended for best results. See 
“Available paper types” on page 233 for 
information on choosing paper.
The paper path inside the 
printer may be...