Edimax Router BR.6504N User Manual
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120 3-6 Firmware Upgrade The system software used by this router is called as ‘firmware’, just like any applications on your computer, when you replace the old application with a new one, your computer will be equipped with new function. You can also use this firmware upgrade function to add new functions to your router, even fix the bugs of this router. To upgrade firmware, please follow the following instructions: Please click ‘Tool’ located at the upper-right corner of web management interface, then click ‘Firmware Upgrade’ on the left of web management interface, then the following message will be displayed on your web browser: Please click ‘Next’, and the following message will be displayed: Click ‘Browse’ button first, you’ll be prompted to provide the filename of firmware upgrade file. Please download the latest firmware file from our website, and use it to upgrade your router.
121 After a firmware upgrade file is selected, click ‘Apply’ button, and the router will start firmware upgrade procedure automatically. The procedure may take several minutes, please be patient. 3-7 System Reset If you think the network performance is bad, or you found the behavior of the router is strange, you can perform a router reset, sometime it will solve the problem. To do so, please click ‘Tool’ located at the upper-right corner of web management interface, then click ‘Reset’ on the left of web management interface, then the following message will be displayed on your web browser: Please click ‘Apply’ to reset your router, and it will be available again after few minutes, please be patient. NOTE: Never interrupt the upgrade procedure by closing the web browser or physically disconnect your computer from router. If the firmware you uploaded is corrupt, the firmware upgrade will fail, and you may have to return this router to the dealer of purchase to ask for help. (Warranty voids if you interrupted the upgrade procedure).
122 Chapter IV: Appendix 4-1 Hardware Specification CPU: Ralink RT1310 Switch: Realtek RTL8305SC (5 Port Switch) Wireless Module: Ralink RT2860+RT2820 Flash: 4MB SDRAM: 16MB WAN Port: 10/100M UTP Port x 1 LAN Ports: 10/100M UTP Port x 4 Antenna: RP-SMA Detachable Antenna x 3 (2T3R MIMO Technology) Power: 12VDC, 1A Switching Power Adapter Dimension: 192(H) x 115(W) x 29(D) mm Transmit Power: 16dBm ± 2dBm Temperature: 32~104°F (0 ~ 40°C) Humidity: 10-90% (NonCondensing) Certification: FCC, CE
123 4-2 Troubleshooting If you found the router is working improperly or stop responding to you, don’t panic! Before you contact your dealer of purchase for help, please read this troubleshooting first. Some problems can be solved by yourself within very short time! Scenario Solution Router is not responding to me when I want to access it by web browser a. Please check the connection of power cord and network cable of this router. All cords and cables should be correctly and firmly inserted to the router. b. If all LEDs on this router are out, please check the status of D/C power adapter, and make sure it’s correctly powered. c. You must use the same IP address section which router uses. d. Are you using MAC or IP address filter? Try to connect the router by another computer and see if it works; if not, please perform a hard reset (pressing ‘reset’ button). e. Set your computer to obtain an IP address automatically (DHCP), and see if your computer can get an IP address. f. If you did a firmware upgrade and this happens, contact your dealer of purchase for help. g. If all above solutions don’t work, contact the dealer of purchase for help. Can’t get connected to Internet a. Go to ‘Status’ -> ‘Internet Connection’ menu, and check Internet connection status. b. Please be patient, sometime Internet is just that slow. c. If you connect a computer to Internet directly before, try to do that again, and check if you can get connected to Internet with your computer directly attached to the
124 comm. device provided by your Internet service provider. d. Check PPPoE / L2TP / PPTP user ID and password again. e. Call your Internet service provide and check if there’s something wrong with their service. f. If you just can’t connect to one or more website, but you can still use other internet services, please check URL/Keyword filter. g. Try to reset the router and try again later. h. Reset the comm. device provided by your Internet service provider too. i. Try to use IP address instead of hostname. If you can use IP address to communicate with a remote server, but can’t use hostname, please check DNS setting. I can’t locate my router by my wireless client a. ‘Broadcast ESSID’ set to off? b. All three antennas are properly installed and secured? c. Are you too far from your router? Try to get closer. d. Please remember that you have to input ESSID on your wireless client manually, if ESSID broadcast is disabled. e. If antenna is not installed, install them now and never remove them. File download is very slow or breaks frequently a. Are you using QoS function? Try to disable it and try again. b. Internet is slow sometimes, be patient. c. Try to reset the router and see if it’s better after that. d. Try to know what computers do on your local network. If someone’s transferring big files, other people will think Internet is really slow. e. If this never happens before, call you Internet service provider to know if there is
125 something wrong with their network. I can’t log onto web management interface: password is wrong a. Make sure you’re connecting to the correct IP address of the router! b. Password is case-sensitive. Make sure the ‘Caps Lock’ light is not illuminated. c. If you really forget the password, do a hard reset. Router become hot a. This is not a malfunction, if you can keep your hand on the router’s case. b. If you smell something wrong or see the smoke coming out from router or D/C power adapter, please disconnect the router and D/C power adapter from utility power (make sure it’s safe before you’re doing this!), and call your dealer of purchase for help. The date and time of all event logs are wrong a. Adjust the internal clock of router.
126 4-3 Glossary Default Gateway (Router): Every non-router IP device needs to configure a default gateway’s IP address. When the device sends out an IP packet, if the destination is not on the same network, the device has to send the packet to its default gateway, which will then send it out towards the destination. DHCP: Dynamic Host Configuration Protocol. This protocol automatically gives every computer on your home network an IP address. DNS Server IP Address: DNS stands for Domain Name System, which allows Internet servers to have a domain name (such as www.Broadbandrouter.com) and one or more IP addresses (such as 192.34.45.8). A DNS server keeps a database of Internet servers and their respective domain names and IP addresses, so that when a domain name is requested (as in typing Broadbandrouter.com into your Internet browser), the user is sent to the proper IP address. The DNS server IP address used by the computers on your home network is the location of the DNS server your ISP has assigned to you. DSL Modem: DSL stands for Digital Subscriber Line. A DSL modem uses your existing phone lines to transmit data at high speeds. Ethernet: A standard for computer networks. Ethernet networks are connected by special cables and hubs, and move data around at up to 10/100 million bits per second (Mbps). Idle Timeout: Idle Timeout is designed so that after there is no traffic to the Internet for a pre-configured amount of time, the connection will automatically be disconnected. IP Address and Network (Subnet) Mask: IP stands for Internet Protocol. An IP address consists of a series of four numbers separated by periods, that identifies a single, unique Internet computer host in an IP network. Example: 192.168.2.1. It consists of 2 portions: the IP network address, and the host identifier. The IP address is a 32-bit binary pattern, which can be represented as four cascaded decimal numbers separated by “.”: aaa.aaa.aaa.aaa, where each “aaa” can be anything from 000 to 255, or as four cascaded binary numbers separated by “.”: bbbbbbbb.bbbbbbbb.bbbbbbbb.bbbbbbbb, where each “b” can either be 0 or 1. A network mask is also a 32-bit binary pattern, and consists of consecutive leading 1’s followed by consecutive trailing 0’s, such as 11111111.11111111.11111111.00000000. Therefore sometimes a network mask can also be described simply as “x” number of leading 1’s.
127 When both are represented side by side in their binary forms, all bits in the IP address that correspond to 1’s in the network mask become part of the IP network address, and the remaining bits correspond to the host ID. For example, if the IP address for a device is, in its binary form, 11011001.10110000.1001 0000.00000111, and if its network mask is, 11111111.11111111.11110000.00000000 It means the device’s network address is 11011001.10110000.1001 0000.00000000, and its host ID is, 00000000.00000000.00000000.00000111 . This is a convenient and efficient method for routers to route IP packets to their destination. ISP Gateway Address: (see ISP for definition). The ISP Gateway Address is an IP address for the Internet router located at the ISPs office. ISP: Internet Service Provider. An ISP is a business that provides connectivity to the Internet for individuals and other businesses or organizations. LAN: Local Area Network. A LAN is a group of computers and devices connected together in a relatively small area (such as a house or an office). Your home network is considered a LAN. MAC Address: MAC stands for Media Access Control. A MAC address is the hardware address of a device connected to a network. The MAC address is a unique identifier for a device with an Ethernet interface. It is comprised of two parts: 3 bytes of data that corresponds to the Manufacturer ID (unique for each manufacturer), plus 3 bytes that are often used as the product’s serial number. NAT: Network Address Translation. This process allows all of the computers on your home network to use one IP address. Using the broadband router’s NAT capability, you can access the Internet from any computer on your home network without having to purchase more IP addresses from your ISP. Port: Network Clients (LAN PC) uses port numbers to distinguish one network application/protocol over another. Below is a list of common applications and protocol/port numbers: Application Protocol Port Number Telnet TCP 23
128 FTP TCP 21 SMTP TCP 25 POP3 TCP 110 H.323 TCP 1720 SNMP UCP 161 SNMP Trap UDP 162 HTTP TCP 80 PPTP TCP 1723 PC Anywhere TCP 5631 PC Anywhere UDP 5632 PPPoE: Point-to-Point Protocol over Ethernet. Point-to-Point Protocol is a secure data transmission method originally created for dial-up connections; PPPoE is for Ethernet connections. PPPoE relies on two widely accepted standards, Ethernet and the Point-to-Point Protocol. It is a communications protocol for transmitting information over Ethernet between different manufacturers Protocol: A protocol is a set of rules for interaction agreed upon between multiple parties so that when they interface with each other based on such a protocol, the interpretation of their behavior is well defined and can be made objectively, without confusion or misunderstanding. Router: A router is an intelligent network device that forwards packets between different networks based on network layer address information such as IP addresses. Subnet Mask: A subnet mask, which may be a part of the TCP/IP information provided by your ISP, is a set of four numbers (e.g. 255.255.255.0) configured like an IP address. It is used to create IP address numbers used only within a particular network (as opposed to valid IP address numbers recognized by the Internet, which must be assigned by InterNIC). TCP/IP, UDP: Transmission Control Protocol/Internet Protocol (TCP/IP) and Unreliable Datagram Protocol (UDP). TCP/IP is the standard protocol for data transmission over the Internet. Both TCP and UDP are transport layer protocol. TCP performs proper error detection and error recovery, and thus is reliable. UDP on the other hand is not reliable.
129 They both run on top of the IP (Internet Protocol), a network layer protocol. WAN: Wide Area Network. A network that connects computers located in geographically separate areas (e.g. different buildings, cities, countries). The Internet is a wide area network. Web-based management Graphical User Interface (GUI): Many devices support a graphical user interface that is based on the web browser. This means the user can use the familiar Netscape or Microsoft Internet Explorer to Control/configure or monitor the device being managed.