Dyson Floor 2 Manual
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11 Clearing blockages B A C D Check tools are clear of blockages.Wand and hose ARemove wand by pressing hose release buttons and sliding hose off wand. Check inside wand and hose for blockages. BPress lower hose release button at front of machine and slide hose out from the rear, holding lower cord hook. U-bend inspection CTilt machine forward, slide out U-bend, and check inside for blockages. Airway inspection DSqueeze valve release buttons and check inside for blockages. CAUTION • Turn power off and unplug before checking for blockages. Failure to do so could result in electric shock or personal injury. •If any part of your machine becomes blocked, it may overheat and then automatically shut off. Unplug machine and leave to cool down for at least 60 minutes. • Please note: Clearing blockages is not covered by your machine’s limited warranty. • Beware of sharp objects when clearing blockages. • Refit all parts of the machine before using it. • If you hear a loud ‘racheting’ noise it means the brushbar is obstructed. • The ‘ratcheting’ noise may also occur if your carpet or area rug is not adequately attached to the floor. If this happens, you should vacuum in bare floors mode. Clearing blockages DC14 wand www.dyson.com 18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 11
12 Brushbar maintenance Brushbar maintenance CAUTION • Turn power off, unplug machine, and allow machine to cool for 60 minutes before brushbar maintenance. Failure to do so could result in electric shock or personal injury. • Ensure soleplate is in correct position before use. • Make sure all parts have been replaced securely before using your machine. Lay the vacuum on its front. 1Undo soleplate fasteners using a coin and remove soleplate. 2Remove lint and hair from brushbar. Dyson Helplinecontact us at1-866-693-9766 3Rest the three tabs on inside of bumper strip and secure soleplate back into position. When replacing the soleplate, it must be fitted securely with the bottom of the cleaner head to achieve optimal performance. Check the alignment of the soleplate with the front edge of the cleaner head. 2 1 3 18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 12
13 Optional accessory use and maintenance Optional accessory use and maintenance www.dyson.com CAUTION Do not use your vacuum cleaner outdoors or on wet surfaces. Vacuum may be used inside a garage only when used with the Model 08909 Dyson Car Cleaning Kit accessories. If used in a garage, care should be taken to wipe the soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors. Colors may vary. BCarpet – Press rear pedal AAttach low reach floor tool to wand and recline handle CBare floors – Press front pedal Low reach floor tool For easier cleaning under low furniture A BD C Mini turbine head Advanced turbine head removes dirt from upholstery, stairs, and the car B A C BRemove and clean brushbars ARemove soleplate DReplace soleplate CReplace brushbarsAPush in to stop brushbar from spinning BAdapter release button not used on all models Mini turbine head maintenance A B 18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 13
14 Optional accessory use and maintenance Dyson Helplinecontact us at1-866-693-9766 Optional accessory use and maintenance ASprinkle Zorb onto carpet BEnsure machine is turned offDWait 30 minutes EVacuum the carpet CWork into carpet pile Use Zorb for carpet cleaning Zorb carpet powderFlexi crevice tool Extends and flexes to clean awkward gaps and spaces AExtend and flex BUse with or without brush A B A BE D C Wait 30 minutes 18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 14
15 Troubleshooting your Dyson www.dyson.com Troubleshooting your Dyson Refer to page 4 for an illustration of your DC14. If this does not help with your problem, please call the Dyson Helpline at 1-866-693-9766. The Helpline is open 7 days a week to answer your questions. Problem Potential solution Less than normal or no pickup • If vacuuming non-delicate carpeting, ensure brush control is set on carpets mode. from cleaner head or Note: brushbar will only spin when the handle is reclined. Machine turns off in use • Remove and check washable filter to see if it is clean (filter should be blue in color). Wash filter if necessary as shown on page 7. • If you removed the soleplate, it must be refitted flush with the cleaner head. If it is not, refit soleplate as shown on page 12 and re-check performance. • Be sure the filter housing, U-bend, and airway inspection valve are snapped in securely and confirm there are no blockages. Less than normal or no suction • Confirm the U-bend is in place and that there are no blockages. from wand or hose • Remove the wand and check for blockages. • Confirm the hose has no blockages or holes by stretching it out. • Be sure the filter housing and airway inspection valve are snapped in securely and confirm there are no blockages. • Remove and check washable filter to see if it is clean (filter should be blue in color). Wash filter if necessary as shown on page 7. Brushbar not spinning • Ensure brush control is set on carpets mode. Note: brushbar will only spin when the handle is reclined. Loud ‘ratcheting’ noise coming from •Ratcheting may indicate there is an obstruction in the brushbar and is meant to cleaner head when vacuuming protect the belt in the machine. Note: the ratcheting may also occur if your carpet is not adequately attached to the floor or if your rug has loose tassels. (This noise does not hurt the machine.) • Check to see if there is an obstruction in the brushbar as shown on page 12. • Note: when refitting the soleplate it must be fitted securely. Affix as shown on page 12. If there is no obstruction, you may want to set brush control to bare floors mode. Unit will not stand upright • Stand behind the vacuum holding the handle at a 45 degree angle. • Locate and remove the airway inspection valve and take note of the square plastic molding where the airway inspection valve plugs into. (It should slide up and down.) • Snap that square plastic piece up toward the ceiling. • After it snaps into place, the unit will stand upright. 18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 15
Thank you for choosing to buy a Dyson. If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1- 866- 693- 976 6with your serial number and details of where and when you bought the cleaner. Your serial number can be found on the rating plate, which is on the base of your machine between the wheels. Most questions can be solved over the phone by one of our Helpline staff. If your machine needs service, call the Dyson Helpline. We will discuss with you the options available for service. If your machine is under warranty and it is a covered repair, your machine will be repaired at no cost. To reach the Dyson Helpline call at 1- 866- 693- 9766 toll free, or visit Dyson online at www.dyson.com To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this: • by completing and returning the enclosed form to us by mail. • online at www.dyson.com This will confirm ownership of your Dyson in the event of an insurance loss and enable us to contact you if necessary. If you have any questions about your Dyson, please call our Helpline at 1- 866- 693- 9766, 7 days a week, or log on to our website at www.dyson.com What is covered Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of five years from the date of purchase, when used for private household purposes in accordance with the Dyson Owner’s Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the following terms: What is not covered Dyson, Inc. shall not be liable for costs incurred as a result of: • Machines purchased from an unauthorized dealer. • Clearing blockages from your machine. • Use of parts not in accordance with the Owner’s Manual. • Careless operation or handling, misuse, and/or lack of maintenance or use not in accordance with the Owner’s Manual. • External sources such as weather. • Repairs or alterations carried out by unauthorized parties or agents. • Use of the vacuum cleaner other than for normal domestic household purposes within the United States, e.g., for commercial or rental purposes. • Use of parts and accessories other than those produced or recommended by Dyson, Inc. Warranty Service • Please fill out and return the Product Registration Form, or register on line at www.dyson.com • Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, and date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaner’s rating plate, which is on the base of your machine between the wheels. • All work will be carried out by Dyson, Inc. or its authorized agents. • Any replaced defective parts will become the property of Dyson, Inc. • Service under this warranty will not extend the period of this warranty. • If your machine is not functioning properly, please call the Dyson Helpline at 1- 866- 693- 9766. Most issues can be rectified over the telephone by our trained customer care staff. If this is not possible Dyson, Inc. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to yourself. Dyson customer care Limited 5 year household warranty Terms and Conditions of the Dyson 5 year limited warranty DYSON LIMITED MALMESBURY SN16 ORP ENGLAND UK 230-240V 50Hz 1200 WFOR PATENT INFORMATION SEE OPERATING MANUAL 02422-01-04 DC14 Your serial number can be found on the rating plate, which is on the base of your machine between the wheels. Note your serial number for future reference: Limited warranty and customer care 16Dyson Helplinecontact us at1-866-693-9766 18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 16
17 Limited warranty and customer care www.dyson.com Warranty Limitations and Exclusions • Any implied warranties relating to your vacuum cleaner, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some states and so this limitation may not apply to you. • Your remedy for breach of this warranty is limited to the warranty service described above. Dyson, Inc. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by some states and so this limitation may not apply to you. • This warranty gives you specific legal rights. You may also have other rights which vary by state. • This warranty is not transferable. Terms and Conditions (continued) Do not pull on the cord.Do not place on stairs above you.Do not put your hands near the brushbar when in use.Do not use near open flame.Do not leave vacuum near heat sources.Do not pick up water or liquids.Do not run over the cord.Do not pick up burning objects. This product is protected by the following intellectual property rights: Patent/Patent Application numbers: US 2004/0128789, JP 2004-537336, EP1361812, GB2393383, AU 2003269161, CA 2,497,762, EP1542574, JP 2004-539183, US 10/528,804, W02004/028329, AU 2003269349, EP 1542576, JP 2004-539173, AU744408, EP1119282, JP 2002-527132, US6,519,807, AU2002231965, EP1361813, JP2002-567126, US 2004-0068829, AU744362, EP1121043, JP 2002-527131, US6,572,078, AU757043, EP1052923, JP 2001-525208, US6,691,849, GB0326102.1, AU2002226556, EP1370172, JP 2004-528876, US2004-0074213, AU2002225207, EP1361814, JP 2004-520137, AU2001240894, EP1268076, GB2360719, JP2003-528704, US 6,835,222, AU2002225232, EP1361815, GB2372435, JP 2004-520139, US2004-068827, GB2372436, AU637 272, EP0636338, JP 1948 863, US5,078,761 Registered Design/Application numbers: AU154578, EP 000090865-0001 GB3012888, JP 1213916, US29/193,623, GB3015739 Please note:Small details may vary from those shown. 18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 17
www.dyson.com JN.18690 PN.08447-08-02 22/08/07 18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 18