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    							Dell 
    DELL PERC H700 and H800 Technical Guide   11 
    3 Product Support 
    3.1 Dell PowerEdge Server Support 
    The Dell PERC H700 and PERC H800 are supported with 11th Generation Dell™ PowerEdge™ servers. 
    Refer to Table 1 for the 11th Generation PowerEdge servers that support the PERC H700 and PERC 
    H800. For the latest Dell PERC support matrix with Dell PowerEdge servers, visit the PERC web page 
    at www.dell.com/PERC. 
    Table 4. PowerEdge Server Support with PERC H700 and PERC H800 
    PERC H700 Internal 
    Integrated 
    PERC H700 
    Internal 
    Adapter 
    PERC H700 Internal  
    Modular 
    PERC H800 External 
    Adapter 
    R510 
    R610 
    T610 
    R710 
    T710 
    R715 
    R810 
    R815 
    R910 
    R310 
    T310 
    R410 
    T410 
     
    M610 
    M610x 
    M710 
    M910 
    T310 
    R310 
    R410 
    T410 
    R510 
    R610 
    T610 
    M610x 
    R710 
    T710 
    R715 
    R810 
    R815 
    R910 
    3.2 Management Software Support 
    The Dell PERC H700 and H800 are supported with 11th Generation Dell PowerEdge servers and 
    managed through common Dell OpenManage™ Storage Management software (minimum version 6.2). 
    For pre-OS configuration, the PERC BIOS utility can also be used to configure and troubleshoot the 
    PERC H700 and PERC H800 products. 
    3.3 Operating System Support  
    The Dell PERC H700 and PERC H800 provide operating system support based on Dell 11th Generation 
    PowerEdge support requirements as shown in Error! Reference source not found.. For the latest list 
    of supported operating systems and driver installation instructions, see the system documentation on 
    the Dell Support website at support.dell.com/manuals. For specific operating system service pack 
    requirements, see the Drivers & Downloads page on the Dell Support website.  
       
    						
    							Dell 
    DELL PERC H700 and H800 Technical Guide   12 
    Table 5. Operating System Support with PERC H700 and PERC H800 
    Supported Operating Systems 
    Microsoft® Windows Server® 2003 Family 
    Microsoft Windows Server 2008 Family 
    Microsoft Windows Server 2008 R2 
    Red Hat® Enterprise Linux® Version 4 and Version 5 
    RHEL 4.7 and later (32 and 64 bit)  
    RHEL 5.3 and later (32 and 64 bit) 
    Sun® Solaris™ 10 (64-bit) 
    Novell® SUSE® Linux® Enterprise Server Version 10 (64-bit) and Version 11 (64-bit) 
    SLES10 SP2 and later 
    SLES11 GM and later 
    VMware® vSphere™ 4.1 (including VMware ESX® 4.1 or VMware ESXi™ 4.1) 
     
    For the most up-to-date information on supported operating systems, see the Operating System 
    Support Matrix for Dell PowerEdge Systems on Dell.com.  
    3.4 Drive Support 
    The Dell PERC H700 supports SAS and SATA interface drives, both HDD (hard-disk drive) and SSD 
    (solid-state drive). The Dell PERC H800 supports SAS interface drives, both HDD and SSD. Refer to the 
    following table for drive support details. For specific form-factor and capacity support, see the 
    Technical Guidebook for your server at http://www.dell.com. 
    Non Dell certified drives will be blocked. For more information on the benefits of using Dell certified 
    drives, see the Dell Point of View paper Why Customers Should Insist on DELLTM Hard Drives for 
    Enterprise Systems.  
    Table 6. Drive Support 
    Drive Type Interface PERC H700 PERC H800 
    HDD 
    6Gb/s SAS  Yes Yes 
    3Gb/s SAS Yes  Yes  
    3Gb/s SATA Yes No 
    SSD 
     
    3Gb/s SAS  Yes Yes 
    3Gb/s SATA Yes No 
     
    SATA interface drives are not supported with PERC H800 and the Dell PowerVault MD1200 and 
    MD1220 enclosures.  
      
    						
    							Dell 
    DELL PERC H700 and H800 Technical Guide   13 
    4 Product Overview 
    4.1 PERC H700 and PERC H800 Overview 
    Table 7. PERC H700 and PERC H800 Features 
    Feature PERC H700 
    Integrated/Adapter 
    PERC H700 Modular PERC H800 Adapter 
    RAID Levels 0, 1, 5, 6, 10, 50, 60 0, 1, 5, 6, 10 0, 1, 5, 6, 10, 50, 60 
    Ports 2 x4 internal 
    mini-SAS wide 
    ports 
    1 x4 integrated 
    SAS wide 
    port 
    2 x4 external 
    mini-SAS wide 
    ports 
    Processor Dell adapter 
    SAS RAID-on- 
    Chip, 8-port 
    with LSI 2108 
    chipset 
    Dell adapter 
    SAS RAID-on- 
    Chip, 4 lanes 
    with LSI 2108 
    chipset 
    Dell adapter 
    SAS RAID-on- 
    Chip, 8-port 
    with LSI 2108 
    chipset 
    Hardware 
    Exclusive OR (XOR) 
    Assistance 
    Yes Yes Yes 
    Battery Backup 
    (BBU) 
    Yes Yes Yes, transportable 
    Cache Memory 512MB BBU 
    512MB NVC 
    1GB NVC 
    integrated 
    DDR2 
    512MB 
    integrated 
    DDR2 
    512MB TBBU 
    512MB TNVC 
    1GB TNVC 
    DDR2 
     
    Cache Function Write-Back, Write-Through, Adaptive Read Ahead, No-Read 
    Ahead, Read Ahead 
    Maximum number 
    of drives per large 
    RAID volume (R10, 
    R50, R60) 
    16 drives 4 drives 192 drives 
     (8 – MD1220) 
    Maximum number 
    of virtual disks 
    (RAID volumes) per 
    disk group 
    16 16 16 
    Multiple Virtual 
    Disks (RAID 
    volumes) per 
    controller 
    Up to 64 Up to 64 Up to 64 
    PCI-Express 2.0 
    Support 
    x8 x4 x8 
    Cut-through IO Yes Yes Yes  
    						
    							Dell 
    DELL PERC H700 and H800 Technical Guide   14 
    Feature PERC H700 
    Integrated/Adapter 
    PERC H700 Modular PERC H800 Adapter 
    Physical Disk 
    Power 
    Management 
    Yes Yes Yes 
    RAID Level 
    Migration 
    Yes Yes Yes 
    On-line Capacity 
    Expansion 
    Yes Yes Yes 
    Non-Volatile Cache Yes No Yes 
    SMART Support Yes Yes Yes 
    Redundant Path 
    Support 
    N/A N/A Yes 
    Dedicated and 
    Global Hot Spares 
    Yes Yes Yes 
    Revertible Hot 
    Spares  
    Yes Yes Yes 
    Hot Swap Devices  Yes Yes Yes 
    Disk Roaming Yes Yes Yes 
    Disk Migration Yes Yes Yes 
    SED Support Yes Yes Yes 
    Mixed Capacity 
    Physical Drive  
    Yes Yes Yes 
    Enclosures per 
    Port 
    N/A N/A Up to 4 per port  
    (total of 8 enclosures 
    per Adapter) 
    Enclosure Hot-Add N/A N/A Yes 
    SAS port 
    connection LED 
    LEDs used to determine 
    the status of the SAS 
    port 
     Supported. 
    Port State; LED State 
     
    Power On State; Off 
     
    Reset State; Off 
     
    All links in port 
    Connected; Green On 
     
    1 or more links not 
    connected (only 
    applicable in wide port 
    configurations); Amber 
    On 
     
    All links in port 
    disconnected or Cable 
    disconnected; Off  
    						
    							Dell 
    DELL PERC H700 and H800 Technical Guide   15 
    Feature PERC H700 
    Integrated/Adapter 
    PERC H700 Modular PERC H800 Adapter 
    Clustering Card and software 
    stack enables High 
    Availability Clusters 
     Not supported 
    4.2 CacheCade 
    CacheCade provides cost-effective performance scaling for database-type application profiles in a 
    host-based RAID environment by extending the PERC RAID controller cache with the addition of Dell-
    qualified Enterprise SSDs.   
    CacheCade identifies frequently-accessed areas within a data set and copies this data to a Dell-
    qualified, Enterprise SSD (SATA or SAS), enabling faster response time by directing popular Random 
    Read queries to the CacheCade SSD instead of to the underlying HDD.  
    Supporting up to 512 GB of extended cache, CacheCade SSDs must all be the same interface (SATA or 
    SAS) and will be contained in the server or storage enclosure where the RAID array resides.  
    CacheCade SSDs will not be a part of the RAID array.  
    CacheCade is a standard feature on, and only available with, the PERC H700/H800 1 GB NV Cache 
    RAID controller. 
    CacheCade SSDs can be configured using the PERC BIOS Configuration Utility or OpenManage. 
    4.3 Cut-Through IO 
    Cut-through IO (CTIO) is an IO accelerator for SSD arrays that boosts the throughput of devices 
    connected to the PERC Controller. It is enabled through disabling the write-back cache (enable 
    write-through cache) and disabling Read Ahead.  
    4.4 Reconfiguring Virtual Disks 
    There are two methods to reconfigure RAID virtual disks—RAID Level Migration (RLM) and Online 
    Capacity Expansion (OCE). RLM involves the conversion of a virtual disk to a different RAID level. OCE 
    refers to increasing the capacity of a virtual disk, which can be accomplished in three ways: 
     
     If there is a single virtual disk in a disk group and free space is available, the virtual disk’s 
    capacity can be expanded within that free space. If a virtual disk is created and it does not use 
    the maximum size of the disk group, free space is available.  
     Free space is also available when a disk group’s physical disks are replaced by larger disks using 
    the Replace Member feature.  
     A virtual disks capacity can also be expanded by performing an OCE operation to add more 
    physical disks by encompassing all available free space on a given virtual disk, adding drives 
    and/or migrating to a different RAID level.  
     
    When a RLM/OCE operation is complete, a reboot is not necessary. For a list of RAID level migrations 
    and capacity expansion possibilities, see Table 1. The source RAID level column indicates the virtual 
    disk level before the RAID level migration and the target RAID level column indicates the RAID level 
    after the operation is complete. If you configure 64 virtual disks on a controller, you cannot perform 
    a RAID level migration or capacity expansion on any of the virtual disks. The controller changes the 
    write cache policy of all virtual disks undergoing a RLM/OCE to Write-Through until the RLM/OCE is 
    complete. 
     
    Note: RAID level migration and expansion is not supported on RAID levels 10, 50, and 60.  
    						
    							Dell 
    DELL PERC H700 and H800 Technical Guide   16 
     
    Table 8. RAID Level Migration 
    Source RAID 
    Level 
    Target RAID 
    Level 
    # of Physical 
    Drives 
    (Beginning) 
    # of Physical 
    Drives (End) 
    Capacity 
    Expansion 
    Possible 
    Description 
    RAID 0 RAID 1 1 2 No Converting non-
    redundant virtual disk 
    into a mirrored virtual 
    disk by adding one drive. 
    RAID 0  RAID 5 1 or more  3 or more Yes At least one drive needs 
    to be added for 
    distributed parity data. 
    RAID 0 RAID 6 1 or more  4 or more Yes At least two drives need 
    to be added for dual 
    distributed parity data. 
    RAID 1 RAID 0 2 2 or more Yes Removes redundancy 
    while increasing 
    capacity. 
    RAID 1 RAID 5 2 3 or more Yes Maintains redundancy 
    while doubling capacity. 
    RAID 1 RAID 6 2 4 or more Yes Two drives are required 
    to be added for 
    distributed parity data. 
    RAID 5 RAID 0 3 or more 3 or more Yes Converting to a non-
    redundant virtual disk 
    and reclaiming disk space 
    used for distributed 
    parity data. 
    RAID 5 RAID 6 3 or more 4 or more Yes At least one drive needs 
    to be added for dual 
    distributed parity data. 
    RAID 6 RAID 0 4 or more 4 or more Yes Converting to a non-
    redundant virtual disk 
    and reclaiming disk space 
    used for distributed 
    parity data. 
    RAID 6 RAID 5 4 or more 4 or more Yes Removing one set of 
    parity data and 
    reclaiming disk space 
    used for it. 
     
    4.5 Fault-Tolerance Features 
    Below is a list of features that provide fault tolerance to prevent data loss: 
     Non-volatile cache: extends data retention from hours to years 
     Support for SMART 
     Redundant path support (for PERC H800 only) 
     Physical disk failure detection  
    						
    							Dell 
    DELL PERC H700 and H800 Technical Guide   17 
     Physical disk rebuild using hot spares 
     Enclosure affinity 
     Parity generation and checking (for RAID 5, 50, 6, and 60 only) 
     Battery backup of controller cache to protect data 
     Detection of batteries with low charge after boot up 
    4.5.1 Non-Volatile Cache 
    Dell PERC controllers with non-volatile (NV) cache use the standard battery as contained in the Dell 
    PERC controllers with a battery back-up unit (BBU). The difference is in battery implementation: 
     The battery in the BBU offering retains the data in cache in the event of a power cycle for a 
    guaranteed period of 24 hours (typically up to 72 hours). 
     The battery in the NV cache offering will transfer the data from cache to flash in the event of 
    a power cycle, where the data will be retained for up to ten years. 
    4.5.2 Automatic Replace Member with Predicted Failure 
    A Replace Member operation can occur when there is a SMART predictive failure reporting on a drive 
    in a virtual disk. The automatic Replace Member is initiated when the first SMART error occurs on a 
    physical disk that is part of a virtual disk. The target drive needs to be a hot spare that qualifies as a 
    rebuild drive. The physical disk with the SMART error is marked as failed only after the successful 
    completion of the Replace Member. This avoids putting the array in degraded status. If an automatic 
    Replace Member occurs using a source drive that was originally a hot spare (that was used in a 
    rebuild), and a new drive added for the Replace Member operation as the target drive, the hot spare 
    reverts to the hot spare state after a successful Replace Member operation. To enable the automatic 
    Replace Member, use the Dell OpenManage storage management application.  
    4.5.3 Redundant Path with Load Balancing Support 
    The PERC H800 adapter can detect and use redundant paths to drives contained in enclosures. This 
    provides the ability to connect two SAS cables between a controller and an enclosure for path 
    redundancy. The controller is able to tolerate the failure of a cable or Enclosure Management 
    Module (EMM) by using the remaining path. When redundant paths exist, the controller automatically 
    balances I/O load through both paths to each disk drive. This load balancing feature increases 
    throughput to each drive and is automatically turned on when redundant paths are detected. To set 
    up your hardware to support redundant paths, see the Setting up Redundant Path Support on the 
    PERC H800 Adapter section in the PERC H700 and PERC H800 User’s Guide 
    (support.dell.com/manuals). 
    4.5.4 Failed Physical Disk Detection 
    The controller automatically detects and rebuilds failed physical disks when you place a new drive in 
    the slot where the failed drive resided or when an applicable hot spare is present. Automatic 
    rebuilds can be performed transparently with hot spares. If you have configured hot spares, the 
    controllers automatically try to use them to rebuild failed physical disks. 
    4.5.5 Using Replace Member and Revertible Hot Spares 
    The Replace Member functionality allows a previously commissioned hot spare to be reverted back to 
    a usable hot spare. When a drive failure occurs within a virtual disk, an assigned hot spare 
    (dedicated or global) is commissioned and begins rebuilding until the virtual disk is optimal. After the 
    failed drive is replaced (in the same slot) and the rebuild to the hot spare is complete, the controller 
    automatically starts to copy data from the commissioned hot spare to the newly inserted drive. After 
    the data is copied, the new drive is part of the virtual disk and the hot spare is reverted back to  
    						
    							Dell 
    DELL PERC H700 and H800 Technical Guide   18 
    being a ready hot spare. This allows hot spares to remain in specific enclosure slots. While the 
    controller is reverting the hot spare, the virtual disk remains optimal. The controller automatically 
    reverts a hot spare only if the failed drive is replaced with a new drive in the same slot. If the new 
    drive is not placed in the same slot, a manual Replace Member operation can be used to revert a 
    previously commissioned hot spare. 
    4.5.6 Enclosure Affinity 
    Enclosure affinity is used to set the preference for a hot spare to be used to rebuild a physical disk 
    that resides in the same physical enclosure. This does not preclude the hot spare from being 
    provisioned to a second enclosure if there are no other hot spares present. For example, if there are 
    two enclosures and each enclosure has a hot spare with affinity set, then upon a drive failure the hot 
    spare will be provisioned from the same enclosure as the failed drive. 
    Hot-spare enclosure affinity can be configured only if you are using an external storage enclosure. 
    4.5.7 Battery Back-up of Controller Cache 
    4.5.7.1 Battery Management 
    The transportable battery backup unit (TBBU) is a cache memory module with an integrated battery 
    pack that enables you to transport the cache module with the battery in a new controller. The TBBU 
    protects the integrity of the cached data on the PERC H800 adapter by providing backup power 
    during a power outage. The battery backup unit (BBU) is a battery pack that protects the integrity of 
    the cached data on the PERC H700 cards by providing backup power during a power outage. The 
    battery provides up to 24 hours of backup power for the cache memory. 
    4.5.7.2 Battery Learn Cycle 
    Learn cycle is a battery calibration operation performed by the controller periodically to determine 
    the condition of the battery. This operation cannot be disabled. 
     
    The time frame for completion of a learn cycle is a function of the battery charge capacity and the 
    discharge/charge currents used. For PERC H700 or H800 cards, the expected time frame for 
    completion of a learn cycle is approximately seven hours and consists of the following parts: 
    • Learn cycle discharge cycle: approximately three hours 
    • Learn cycle charge cycle: approximately four hours 
    During the discharge phase of a learn cycle, the PERC H700 or H800 battery charger is disabled and 
    remains disabled until the battery is discharged. After the battery is discharged, the charger is re-
    enabled. 
    4.6 Physical Disk Hot Swapping 
    Hot swapping is the manual replacement of a unit in a disk subsystem while the subsystem is 
    performing its normal functions. The following requirements must be met before hot swapping a 
    physical disk: 
    • The system backplane or enclosure must support hot swapping. 
    • The replacement drive must be of the same protocol and drive technology. For example, only 
    a SAS HDD can replace a SAS HDD; only a SATA SSD can replace a SATA SSD. 
    • The replacement drive must be of equal or greater capacity than the one it is replacing.  
    						
    							Dell 
    DELL PERC H700 and H800 Technical Guide   19 
    4.7 Disk Roaming 
    The PERC H700 and H800 cards support moving physical disks from one cable connection or 
    backplane slot to another on the same controller. The controller automatically recognizes the 
    relocated physical disks and logically places them in the proper virtual disks that are part of the disk 
    group. Disk roaming can be performed only when the system is turned off. Disk roaming should not 
    be performed during RAID level migration (RLM) or online capacity expansion (OCE). This causes loss 
    of the virtual disk. 
    4.8 Disk Migration 
    The PERC H700 and H800 cards support migration of virtual disks from one controller to another 
    without taking the target controller offline. However, the source controller must be offline prior to 
    performing the disk migration. The controller can import RAID virtual disks in optimal, degraded, or 
    partially degraded states. A virtual disk cannot be imported if it is in an offline state.  
     
    Disks cannot be migrated back to previous PERC RAID controllers. When a controller detects a 
    physical disk with an existing configuration, it flags the physical disk as foreign, and it generates an 
    alert indicating that a foreign disk was detected. Disk roaming should not be used during RLM or 
    online capacity expansion OCE as it can cause loss of the virtual disk. 
    Virtual disks that are created on the PERC 6 and H200 family of controllers can be migrated to the 
    PERC H700 and H800 controllers without risking data or configuration loss. Migrating virtual disks 
    from the PERC H700 and H800 cards to PERC 6 or PERC H200 is not supported. 
     
    During the discharge phase of a learn cycle, the PERC H700 or H800 battery charger is disabled and 
    remains disabled until the battery is discharged. After the battery is discharged, the charger is re-
    enabled. 
    4.9 PERC H700 and H800 Security Key and RAID Management 
    4.9.1 PERC H700 and H800 Security Key Implementation 
    The Dell PowerEdge RAID Controller (PERC) H700 and H800 cards support encryption of data on the 
    drives when using Dell qualified self-encrypting drives (SEDs). This feature provides protection to the 
    data at rest in the event of theft or loss of drives. There is one security key per controller which 
    resides in the controller memory and it can be managed by the user (local key management). The 
    security key is used by the controller to lock and unlock access to encryption-capable physical drives. 
    In order to take advantage of this feature, you need to create a security key on your PERC H700 or 
    PERC H800 controller and have Dell qualified SEDs.  
    4.9.2 Configuring and Managing Secured RAID  
    Dell OpenManage storage management applications enable you to create and manage a security key, 
    manage and configure the RAID system, create and manage multiple disk groups, control and monitor 
    multiple RAID systems, and provide online maintenance. The management applications for PERC 
    H700 and H800 include: 
    • Dell OpenManage Storage Management 
    • BIOS Configuration Utility  
    						
    							Dell 
    DELL PERC H700 and H800 Technical Guide   20 
    4.10 Virtual Disk Write Cache Policies 
    The write cache policy of a virtual disk determines how the controller handles writes to that virtual 
    disk. Write-Back and Write-Through are the two write cache policies and can be set on virtual disks 
    individually.  
     
    All RAID volumes will be presented as Write-Through (WT) to the operating system (Windows and 
    Linux) independent of the actual write cache policy of the virtual disk. The PERC cards manage the 
    data in cache independently of the operating system or any applications. You can use OpenManage or 
    the BIOS configuration utility to view and manage virtual disk cache settings. 
     
    In Write-Through caching, the controller sends a data-transfer completion signal to the host system 
    when the disk subsystem has received all the data in a transaction. In Write-Back caching, the 
    controller sends a data transfer completion signal to the host when the controller cache has received 
    all the data in a transaction. The controller then writes the cached data to the storage device in the 
    background. 
     
    The risk of using Write-Back cache is that the cached data can be lost if there is a power failure 
    before it is written to the storage device. This risk is mitigated by using a BBU on PERC H700 or H800 
    cards. Write-Back caching has a performance advantage over Write-Through caching. The default 
    cache setting for virtual disks is Write-Back caching. Certain data patterns and configurations 
    perform better with a Write-Through cache policy. 
     
    Write-Back caching is used under all conditions in which the battery is present and in good 
    condition.  
     
    Write-Through caching is used under all conditions in which the battery is missing or in a low-charge 
    state. Low-charge state is when the battery is not capable of maintaining data for at least 24 hours 
    in the case of a power loss. 
     
    Write-Back mode is available when the user selects Force WB with no battery. When Forced Write-
    Back mode is selected, the virtual disk is in Write-Back mode even if the battery is not present. It is 
    recommended that you use power backup system when forcing Write-Back to ensure there is no loss 
    of data if the system suddenly loses power. 
    4.11 Virtual Disk Read Cache Policies 
    The read policy of a virtual disk determines how the controller handles reads to that virtual disk. The 
    read policies are: 
    • Always Read Ahead—Read-Ahead capability allows the controller to read sequentially ahead 
    of requested data and to store the additional data in cache memory, anticipating that the 
    data is required soon. This speeds up reads for sequential data, but there is little 
    improvement when accessing random data. 
    • No Read Ahead—Disables the Read-Ahead capability. 
    • Adaptive Read Ahead—When selected, the controller begins using Read-Ahead if the two 
    most recent disk accesses occurred in sequential sectors. If the read requests are random, the 
    controller reverts to No Read Ahead mode. Note: The default read cache setting for virtual 
    disks is Adaptive Read Ahead. 
       
    						
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