Dell P2211h Users Guide

							Operating the Monitor:Dell P2211H/P2311H Flat Panel Monitor Users Guide\
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Rotating the Monitor
Before  you rotate  the monitor,  your  monitor should be fully vertically extended (Vertical  Extension) and  fully tilted (Tilt) up  to  avoid  hitting the bottom  edge  of the monitor.
 
						

							Operating the Monitor:Dell P2211H/P2311H Flat Panel Monitor Users Guide\
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NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your  Dell computer, you require an updated  graphics driver  that  is not included  with
this monitor.  To download the graphics driver, go to   support.dell.com and  see the Download   section for Video Drivers for latest  driver  updates.
NOTE: When  in  Portrait View Mode ,  you may experience performance  degradation  in graphic-intensive  applications  (3D  Gaming etc.)
Adjusting the Rotation Display Settings of Your System
After you have  rotated your  monitor,  you need  to  complete  the procedure below  to  adjust  the Rotation Display Settings of Your  System.
NOTE: If you are using  the monitor with a  non-Dell computer, you need  to  go the graphics driver  website or your  computer  manufacturer website for information  on
otating the contents  on your  display.
r
To adjust  the Rotation Display Settings: 1.  Right

-click  on the desktop and  click  Properties .
2 .  Select the Settings  tab and  click  Advanced .
3 .  If  you have  an ATI graphics card, select the  Rotation tab and  set  the preferred rotation.
If  you have  an nVidia  graphics card, click  the  nVidia tab, in the left -hand column select NVRotate ,  and  then  select the preferred rotation.
If  you have  an Intel
® graphics card, select the Intel  graphics tab, click  Graphic Properties ,  select the Rotation tab, and  then  set  the preferred rotation.
NOTE: If  you do not see the rotation  option or it  is not working correctly, go to   support.dell.com and  download the latest  driver  for your  graphics card. 
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							Troubleshooting:Dell P2211H/P2311H Flat Panel Monitor Users Guide
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Troubleshooting
Dell™ P2211H/P2311H Flat Panel Monitor  Users Guide
  Troubleshooting Your  Monitor
  Built -in Diagnostics
  Common Problems
  Product Specific  Problems
  Universal Serial  Bus  Specific  Problems
  Dell Soundbar Problems
 
 
 
 
 
CAUTION:  Before  you begin any of the procedures in this section, follow  the  Safety Instructions
Troubleshooting Your Monitor
Self-Test Feature Check
Your  monitor provides  a  self-test feature  that  allows  you to  check  whether  your  monitor is functioning properly. If  your  monitor and  computer  are properly
connected but the monitor screen remains  dark,  run  the monitor self-test by performing the following steps:
1.  Turn off both  your  computer  and  the monitor.
2 .  Unplug  the video  cable  from  the back  of the computer. To ensure proper Self-Test operation, remove both  Digital (white  connector) and  the Analog  (blue
connector) cables from  the back  of computer.
3 .  Turn on the monitor.
The  floating  dialog  box should appear on-screen (against  a  black  background)  if the monitor cannot sense a  video  signal  and  is working correctly.
While  in self-test mode, the power LED remains  blue. Also, depending upon the selected input,  one  of the dialogs  shown below  will continuously scroll
through the screen. 
  or  
 
4 .  This box also  appears during normal  system  operation, if the video  cable  becomes  disconnected or damaged.
5 .  Turn off your  monitor and  reconnect  the video  cable; then  turn  on both  your  computer  and  the monitor.
If  your  monitor screen remains  blank after you use the previous  procedure, check  your  video  controller  and  computer, because  your  monitor is functioning
properly.
Built-in Diagnostics
Your  monitor has  a  built -in diagnostic tool that  helps you determine  if the screen abnormality you are experiencing is an inherent  problem with your  monitor,  or
with your  computer  and  video  card.
NOTE:  You  can  run  the built -in diagnostics  only  when  the video  cable  is unplugged  and  the monitor is in  self-test mode.
 
						

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To run  the built -in diagnostics:1.  Ensure  that  the screen is clean (no  dust  particles on the surface of the screen).
2 .  Unplug  the video  cable(s) from  the back  of the computer  or monitor.  The  monitor then  goes  into the self-test mode.
3 .  Press  and  hold the  Button 1 and  Button 4 on the front panel  simultaneously  for 2 seconds. A  gray screen appears.
4 .  Carefully  inspect the screen for abnormalities.
5 .  Press  the  Button 4  on the front panel again.  The  color  of the screen changes to  red.
6 .  Inspect the display  for any abnormalities.
7 .  Repeat  steps 5 and  6 to  inspect the display  in green, blue,  black, white screens.
The  test is complete  when  the white screen appears.  To exit, press  the  Button  4 again.
 
If

 you do not detect any screen abnormalities upon using  the built -in diagnostic tool, the monitor is functioning properly. Check the video  card  and  computer.
Common Problems
The  following table contains  general information  about  common monitor problems you might encounter and  the possible solutions. Common  Symptoms What You Experience Possible Solutions
No  Video/Power LED off No  picture
Ensure  that  the video  cable  connecting  the monitor and  the computer  is properly
connected and  secure.
Verify  that  the power outlet is functioning properly  using  any other electrical equipment.Ensure  that  the power button is depressed fully .Ensure  that  the correct input source is selected via the  Input Source Select button.
No  Video/Power LED on No  picture or no brightness
Increase brightness & contrast  controls via OSD.Perform monitor self-test feature  check.Check for bent or broken pins in the video  cable  connector.Run the built -in diagnostics.Ensure  that  the correct input source is selected via the  Input Source Select button.
Poor Focus Picture  is fuzzy, blurry,  or
ghosting
Perform Auto Adjust  via OSD.Adjust  the Phase and  Pixel  Clock  controls via OSD.Eliminate video  extension  cables.Reset  the monitor to  Factory Settings.Change the video  resolution to  the correct aspect  ratio (16:9).
Shaky/Jittery  Video Wavy  picture or fine
movement
Perform Auto Adjust  via OSD.Adjust  the Phase and  Pixel  Clock  controls via OSD.Reset  the monitor to  Factory Settings.Check environmental factors.Relocate the monitor and  test in another room.
Missing  Pixels LCD  screen has  spots
Cycle  power on-off.Pixel  that  is permanently  off is a  natural defect that  can  occur in LCD  technology .For  more  information  on Dell Monitor Quality and  Pixel  Policy, see Dell Support site at:
support.dell.com.
Stuck-on Pixels LCD  screen has  bright spots
Cycle  power on-off.Pixel  that  is permanently  off is a  natural defect that  can  occur in LCD  technology .For  more  information  on Dell Monitor Quality and  Pixel  Policy, see Dell Support site at:
support.dell.com.
Brightness Problems Picture  too  dim or too  bright
Reset the monitor to  Factory Settings.Auto Adjust  via OSD.Adjust  brightness & contrast  controls via OSD.
 
						

							Troubleshooting:Dell P2211H/P2311H Flat Panel Monitor Users Guide
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Geometric DistortionScreen not centered correctlyReset the monitor to  Factory Settings.Auto Adjust  via OSD.Adjust  Horizontal  Position  &  Vertical  Position controls via OSD.
NOTE:  When  using  DVI-D  input,  the positioning adjustments are not available.
Horizontal/Vertical Lines Screen has  one  or more  lines
Reset the monitor to  Factory Settings.Perform Auto Adjust  via OSD.Adjust  Phase and  Pixel  Clock  controls via OSD.Perform monitor self-test feature  check  and  determine  if these lines are also  in self-test
mode.
Check for bent or broken pins in the video  cable  connector.Run the built -in diagnostics.
NOTE:  When  using  DVI-D  input,  the Pixel  Clock  and  Phase adjustments are not available.
Synchronization Problems Screen is scrambled or appears torn
Reset the monitor to  Factory Settings.Perform Auto Adjust  via OSD.Adjust  Phase and  Pixel  Clock  controls via OSD.Perform monitor self-test feature  check  to  determine  if the scrambled screen appears in
self-test mode.
Check for bent or broken pins in the video  cable  connector.Restart the computer  in the safe mode.
Safety Related  Issues Visible signs of smoke or
sparks
Do not perform  any troubleshooting  steps.Contact  Dell immediately.
Intermittent Problems Monitor malfunctions on & off
Ensure  that  the video  cable  connecting  the monitor to  the computer  is connected
properly  and  is secure.
Reset the monitor to  Factory Settings.Perform monitor self-test feature  check  to  determine  if the intermittent problem occurs in
self-test mode.
Missing  Color Picture  missing color
Perform monitor self-test feature  check.Ensure  that  the video  cable  connecting  the monitor to  the computer  is connected
properly  and  is secure.
Check for bent or broken pins in the video  cable  connector.
Wrong  Color Picture  color  not good
Change the Color  Setting  Mode  in the Color  Settings OSD to  Graphics or Video depending
on the application.
Try different Color  Preset Settings in Color  Settings OSD.  Adjust  R/G/B value  in Color
Settings OSD if the Color  Management is turned off.
Change the Input Color  Format to  PC RGB or YPbPr in the Advance Setting  OSD.Run the built -in diagnostics.
Image retention from  a  static
image left  on the monitor
 for a
long period

 of time Faint shadow from  the static
image displayed appears on
the screen
Use  the Power Management feature  to  turn  off the monitor at all times  when  not in use
(for  more  information, see 
Power Management Modes).Alternatively,  use a  dynamically changing screensaver.
Product Specific Problems
Specific  Symptoms What You Experience Possible Solutions
Screen image is too  small Image is centered on screen, Check the Scaling  Ratio setting  in Image Setting  OSD but does  not fill  entire  viewing Reset  the monitor to  Factory Settings .
area
Cannot adjust  the monitor with OSD does  not appear on the Turn off the monitor,  unplug  the power cord, plug back, and  then  turn  on the monitor .
the buttons on the front panel screen
No  Input Signal  when  user No  picture, the LED light  is Check the signal  source.  Ensure  the Computer is not in the power saving mode by
controls are pressed green. When  you press  +,  - moving the mouse or pressing any key  on the keyboard.
or Menu key, the message Check to  make  sure  Video Source to  S -Video, Composite or Component  is powered and
No S -Video input signal, or playing video  media.
No Composite input signal, or Check whether  the signal  cable  is plugged in properly.  Re-plug the signal  cable  if
No Component  input signal  necessary.
appears Reset the computer  or video  player.
The  picture does  not fill  the The  picture cannot fill  the Due to  different video  formats (aspect ratio)  of DVDs,  the monitor may display  in full
entire  screen. height or width of the screen screen.
Run the built -in diagnostics.
NOTE: When  choosing  DVI-D  mode,  the  Auto Adjust  function will not be available.
Universal Serial Bus (USB) Specific Problems
Specific  Symptoms What You Experience Possible Solutions
USB  interface is not working USB  peripherals  are not workingCheck that  your  monitor is turned ON.Reconnect  the upstream  cable  to  your computer.Reconnect  the USB  peripherals  (downstream  connector). Switch off and  then  turn  on the monitor again.Reboot  the computer.Some  USB  devices like external  portable HDD require higher  electric  current;  connect
 
						

							Troubleshooting:Dell P2211H/P2311H Flat Panel Monitor Users Guide
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the device directly to  the computer  system.
High  Speed USB  2.0 interface High  Speed USB  2.0 Check that  your  computer  is USB  2.0-capable.
is slow. peripherals  working slowly  or Some  computers have  both  USB  2.0 and  USB  1.1 ports.  Ensure  that  the correct USB
not working at all port is used. 
Reconnect  the upstream  cable  to  your  computer.
Reconnect  the USB  peripherals  (downstream connector).  
Reboot  the computer.
Dell™ Soundbar Problems
Common  Symptoms What You Experience Possible Solutions
No  Sound No  power to  Soundbar - the Turn the Power/Volume  knob on the Soundbar clockwise to  the middle  position; check  if
power indicator  is off the power indicator  (Blue LED) on the front of the Soundbar is illuminated.
Confirm that  the power cable  from  the Soundbar is plugged into the adapter.
No  Sound Soundbar has  power - power Plug the audio line -in cable  into the computers audio out jack.
indicator  is on Set  all Windows volume  controls to  their maximum
Play some  audio content  on the computer  (i.e. audio CD, or MP3).
Turn the Power/Volume  knob on the Soundbar clockwise to  a  higher  volume  setting.
Clean and  reseat the audio line -in plug.
Test the Soundbar using  another audio source (i.e. portable CD player).
Distorted  Sound Computers sound  card  is used Clear  any obstructions between  the Soundbar and  the user.
as the audio source Confirm that  the audio line -in plug is completely inserted into the jack of the sound
card.
Set  all Windows volume  controls to  their midpoints.
Decrease the volume  of the audio application.
Turn the Power/Volume  knob on the Soundbar counter-clockwise to  a  lower volume
setting.
Clean and  reseat the audio line -in plug.
Troubleshoot the computers sound  card.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted  Sound Other  audio source is used Clear  any obstructions between  the Soundbar and  the user.
Confirm that  the audio line -in plug is completely inserted into the jack of the audio
source.
Decrease the volume  of the audio source.
Turn the Power/Volume  knob on the Soundbar counter-clockwise to  a  lower volume
setting.
Clean and  reseat the audio line -in plug.
Unbalanced  Sound  Output Sound  from  only  one  side  of Clear  any obstructions between  the Soundbar and  the user.
Soundbar Confirm that  the audio line -in plug is completely inserted into the jack of the sound  card
or audio source.
Set  all Windows audio balance  controls (L -R) to  their midpoints.
Clean and  reseat the audio line -in plug.
Troubleshoot the computers sound  card.
Test the Soundbar using  another audio source (i.e. portable CD player).
Low Volume Volume  is too  low Clear  any obstructions between  the Soundbar and  the user.
Turn the Power/Volume  knob on the Soundbar clockwise to  the maximum  volume
setting.
Set  all Windows volume  controls to  their maximum.
Increase the volume  of the audio application.
Test the Soundbar using  another audio source (i.e. portable CD player).
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							Appendix:Dell P2211H/P2311H Flat Panel Monitor Users Guide
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Back to  Contents Page
Appendix
Dell™ P2211H/P2311H Flat Panel Monitor  Users Guide
 Safety Instruction
  FCC Notice (U.S.  
  Contacting Dell s
Only) and  Other  Regulatory  Information
WARNING: Safety Instructions
WARNING: Use of  controls,  adjustments, or  procedures other  than those  specified  in this  documentation  may result  in exposure  to shock,
electrical hazards, and/or mechanical  hazards.
For

 information  on safety instructions,  see the  Product Information  Guide.
FCC Notices (U.S. Only) and Other Regulatory Information
or  FCC notices and  other regulatory  information, see the regulatory  compliance website located  at:  http://www.dell.com/regulatory_compliance.
ontacting Dell
or  customers  in the United  States, call  800-WWW-DELL (800 -999-3355).
F
C
F
NOTE: 
If  you do not have  an active Internet  connection, you can  find contact  information  on your  purchase invoice,  packing slip, bill, or Dell product catalog.
Dell  provides several online and telephone -based support  and service options. Availability  varies by  country and product,  and some  services  may not
be  available in your area.  To contact Dell  for  sales, technical support, or  customer  service issues: 1. Visit  support.dell.com .
2. Verify  your  country or region in the  Choose A  Country/Region drop -down  menu  at the bottom  of the page. 
3. Click   Contact Us  on the left  side  of the page.
4. Select the appropriate service  or support link  based on your  need.
5. Choose the method of contacting Dell that  is convenient for you.
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