Dell Lto5 Manual

							Chapter 6  Troubleshooting Guide
Understanding LED Sequences
LTO-5 Tape Drive User’s Guide67
Ta p e  F L A S H E S
 
Ta p e  F L A S H E SThe drive believes the current 
tape or the tape just ejected is 
faulty.Unload the tape cartridge. 
Make sure that you are 
using the correct format 
cartridge; an Ultrium data 
cartridge or Ultrium 
Universal Cleaning Cartridge 
(see table 3
 on page 31)
Reload the cartridge. If the 
Ta p e  L E D still flashes or 
starts flashing during the 
next backup, load a new or 
known good cartridge.
If the Ta p e  L E D is now off, 
discard the suspect tape 
cartridge. If it is still on, call 
for service.
The tape is 
ejected 
immediately and 
Ta p e  F L A S H E S ,  o r  
Drive FLASHES on 
unloading tape.The tape is 
ejected 
immediately 
and Tape 
FLASHES, or 
Drive FLASHES 
on unloading 
tape.The tape cartridge memory 
(CM) may be faulty.Write protect the cartridge 
by sliding the switch on the 
tape cartridge, see Write 
Protecting a Tape Cartridge 
on page 29. The tape can be 
loaded and the data read. 
Once the data is recovered, 
the cartridge must be 
discarded. LED Sequence 
(Half-Height)LED 
Sequence 
(Full-Height) Cause Action Required 
						

							Chapter 6  Troubleshooting Guide
Understanding LED Sequences
68LTO-5 Tape Drive User’s Guide
Drive FLASHES
 
Drive FLASHESThe drive mechanism has 
detected an error.Load a new cartridge. If the 
error persists, power cycle or 
reset the drive.
If the Drive LED remains on, 
call for service.
Drive, Tape, and 
Ready FLASH
 
Drive, Tape, 
and Ready 
FLASHThere is a firmware download 
problem.Insert a cartridge to clear the 
LED sequence. If the 
condition persists, call for 
service.
Drive and Ready 
ON with Tape and 
Clean OFF. 
Alternates 
repeatedly.The drive has a firmware error. Power cycle or reset the 
drive. Upgrade the 
firmware. If the condition 
persists, call for service. LED Sequence 
(Half-Height)LED 
Sequence 
(Full-Height) Cause Action Required 
						

							Chapter 6  Troubleshooting Guide
Understanding LED Sequences
LTO-5 Tape Drive User’s Guide69
Encryption LED, LTO-5 
Ta p e  D r i v e
The encryption LED can be blue or amber, as described in the following 
table. The state of the other LEDs depends upon the activity, as 
described below.
ON (blue or amber) – at power on OFF – drive is idle with no encryption 
key OFF with Ready LED flashing – drive is reading/writing unencrypted 
data or unloading cartridge ON (blue) - drive is idle with encryption key 
ON (blue) with Ready LED flashing – drive is reading/writing encrypted 
data Blue and Amber flashing alternately – encryption or decryption 
error
Table 13  Encryption LED StatesEncryption LED (Blue or 
Amber) State
On At power on
Off The drive is idle and there is no 
encryption key.
Off with Ready LED flashing 
green.The tape drive is reading/writing 
unencrypted data from another 
host or unloading a cartridge.
On (solid blue) The drive is idle but the 
encryption key is loaded. The 
drive is ready to read/write 
encrypted data.
On (solid blue) with Ready LED 
flashing greenThe drive is reading/writing 
encrypted data.
Alternate flashing, blue and 
amberThere is an encryption related 
error.This is cleared after unload 
executes or successful 
encryption/decryption resumes. 
See also “Encryption
troubleshooting” on page 71. 
						

							Chapter 6  Troubleshooting Guide
Problems with cartridges
70LTO-5 Tape Drive User’s Guide
Note:The Encryption LED only functions if you are using backup 
software that supports hardware encryption and this feature is 
enabled in the backup application. See http://www.hp.com/go/
connect for backup application compatibility.
Problems with cartridges
If you experience any problems using a tape cartridges, check:
• The cartridge case is intact and that it contains no splits, cracks or 
damage.
• The cartridge has been stored at the correct temperature and 
humidity. This prevents condensation. See the insert included with 
the tape cartridge for storage conditions.
• The write-protect switch is fully operational. It should move from 
side to side with a positive click.
• The World Wide Web site for more detailed troubleshooting 
information: http://www.quantum.com/support.
The cartridge is jammedIf the cartridge is jammed or the backup application is unable to eject it, 
you can force eject the cartridge. 
1Attempt a drive unload/eject operation from the backup software.
Many backup applications will issue a Prevent Media Removal 
(PMR) command to the drive robot in an attempt to prevent human 
interference during a backup job. If this occurs, the software that 
issued the PMR must be used to load and unload tapes.
2Shut down backup software and, if in a Windows environment, stop 
removable storage services.
3Press the Eject button on the front of the tape drive.
Sometimes it is necessary to use the Eject button instead of 
software to unload a tape because software can lose  
						

							Chapter 6  Troubleshooting Guide
Problems with cartridges
LTO-5 Tape Drive User’s Guide71
communication with the product or a rogue application can prevent 
the software from unloading the tape.
Caution:This can take several minutes in many cases. Ensure 
that drive activity has stopped before continuing on 
(waiting 10 minutes is a good rule of thumb). It is 
important that you allow sufficient time for the drive to 
complete rewinding the cartridge. If you interrupt it, 
you may damage the media or the tape drive.
4Power down the drive.
5Disconnect the data cable.
6After at least 15 seconds, power the drive back up and wait till the 
drive is idle/ready.
Caution:Use care when disconnecting data cables to ensure 
that connectors are not reversed, pins are not bent, 
and so on.
Caution:Powering up with a cartridge in the drive can take 
several minutes. It is important that you allow 
sufficient time for the drive to complete rewinding the 
cartridge. If you interrupt it, you may damage the 
media or the tape drive.
7Ensure that drive activity has stopped (waiting 10 minutes after 
power up is a good rule of thumb). Push the Eject button.
This step attempts to overcome unload issues due to the drive being 
in an abnormal state or because Prevent Media Removal has been 
incorrectly left on after being set by a rogue application.
8Initiate a force eject or emergency unload operation by pressing and 
holding the Eject button for 15 seconds. This step causes the drive 
to try everything possible to unload the tape.
Caution:You may lose data if you force eject a cartridge that is 
in the middle of a backup. The tape may also become 
unreadable because an EOD (End of Data) mark may 
not be properly written. 
						

							Chapter 6  Troubleshooting Guide
Encryption Troubleshooting
72LTO-5 Tape Drive User’s Guide
9If the cartridge is still jammed, the tape drive has failed. Contact 
customer support at http://www.quantum.com/support.
Encryption Troubleshooting
• Ensure that you are using an LTO-5 tape drive and Ultrium 3TB or 
1.6TB media, respectively.
• Ensure that your software supports hardware encryption. It may be 
necessary to update the software. Consult your software vendor for 
more information.
• Ensure that the correct key or pass phrase has been entered.
• Ensure that your HBA supports the encryption commands. It may be 
necessary to update the firmware.  
						

							LTO-5 Tape Drive User’s Guide73
Appendix A
Installation Checklists
Use the following quick-start checklists to get your tape drive up and 
running as quickly as possible:
•Internal LTO-5 Tape Drive Quick Start
•Ta b l e t o p  LT O - 5  Ta p e  D r i v e  Q u i c k  S t a r t
Internal LTO-5 Tape Drive Quick Start 
Use the following quick-start procedure to install the internal LTO-5 Tape 
Drive. Print this page and check each step as you complete it. If you need 
more information about a step, see the sebsection referenced in the step.
‰1Unpack the contents of your drive package, and check for damaged items.
See Unpacking and Inspecting the Drive
 on page 7.
‰2Turn off your computer, remove its covers and power cable, and select a 
mounting bay for the drive.
See Installing the Internal LTO-5 Tape Drive
 on page 8. 
						

							Appendix A  Installation Checklists
Tabletop LTO-5 Tape Drive Quick Start
74LTO-5 Tape Drive User’s Guide
Tabletop LTO-5 Tape Drive Quick Start
Use the following quick-start procedure to install tabletop LTO-5 Tape 
Drive. Print this page and check each step as you complete it. If you 
need more information about a step, see the subsection referenced in 
the step.
‰3Connect a serial-attached SCSI (SAS) interface cable to the drive.
See Connecting the Internal Half-Height Drive Interfaces
 on page 11 and 
Connecting the Internal Full-Height Drive Interfaces
 on page 13.
‰4Replace the computer covers and AC power cable, turn on the computer, and 
verify that the internal tape drive is operating properly.
‰1Unpack the contents of your drive package, and check for damaged items.
See Unpacking and Inspecting the Drive
 on page 7.
‰2Connect a serial-attached SCSI (SAS) interface cable to the drive.
See Connecting the Tabletop Half-Height Drive Interface and AC Power Cables
 on 
page 15 and Connecting the Full-Height Tabletop Drive Interface and AC Power 
Cables on page 17
‰3• Turn on the computer
• Turn on the tabletop tape drive
• Verify that the tabletop tape drive is operating properly. 
						

							LTO-5 Tape Drive User’s Guide75
Appendix B
Disposal of Electrical & Electronic 
Equipment
This symbol on the LTO-5 Tape Drive or on its packaging 
indicates that the tape drive should not be disposed of 
with your other waste materials. Instead, it should be 
submitted to a designated collection point for the 
recycling of electrical and electronic equipment. The 
separate collection and recycling of your waste equipment 
at the time of disposal helps conserve natural resources 
and ensures that the equipment is recycled in a manner 
that protects human health and the environment.
For more information about properly disposing of your waste equipment for 
recycling, please contact your local government authority, your household 
waste disposal service, or the business from which you purchased the 
product. 
						

							Appendix B  Disposal of Electrical & Electronic Equipment
76LTO-5 Tape Drive User’s Guide