Dell 1130n User Guide

							5. Close  the front cover.  Ensure  that  the cover is securely closed.
Tips for avoiding paper curls
1. Open the rear cover.
2. Pull down  the pressure  lever on each  side.
1. Pressure lever
Keep  the rear cover opened  during printing.
Only use when  the printout has  more  than  20  mm  curl.
Tips for avoiding paper jams
By  selecting  the correct media types,  most paper jams  can  be avoided.  When  a  paper jam  occurs,  refer to  the next
guidelines.
Ensure  that  the adjustable guides  are positioned correctly. (See Loading  paper in the tray.)
Do not overload the tray. Ensure  that  the paper level is below  the paper capacity mark  on the inside  of the tray.
Do not remove paper from  the tray  while  your  machine is printing.
Flex, fan, and  straighten  paper before loading.
Do not use creased, damp,  or highly  curled paper.
Do not mix  paper types in a  tray.
Use  only  recommended print  media.
Ensure  that  the recommended side  of the print  media is facing  down  in the tray, or facing  up  in the manual tray.
Clearing paper jams
If  a  paper jam  occurs,  the  LED on the control panel lights orange.  Find  and  remove the jammed  paper.
To resume printing after clearing  paper jams, you must  open and  close  the front cover.
To avoid  tearing the paper, pull the jammed  paper out slowly  and  gently. Follow the instructions in the following
sections to  clear  the jam.
 
						

							In tray
Click  this link  to  open an animation about  clearing  a  jam.
1. Open and  close  the front cover.  The  jammed  paper is automatically ejected  from  the machine.
If  the paper does  not exit, go to  the next step.
2. Pull out tray.
3. Remove the jammed  paper by gently  pulling  it  straight out.
If  the paper does  not move  when  you pull,  or if you do not see the paper in this area,  check  the fuser  area
around  the toner cartridge.  (See 
Inside the machine.)
4. Insert tray  back  into the machine until it  snaps into place. Printing  automatically resumes.
In the manual tray
Click  this link  to  open an animation about  clearing  a  jam.
1. If  the paper is not feeding  properly, pull the paper out of the machine.
2. Open and  close  the front cover to  resume printing.
 
						

							Inside the machine
Click  this link  to  open an animation about  clearing  a  jam.
The  fuser  area is hot. Take care when  removing paper from  the machine.
1. Open the front cover and  pull the toner cartridge out, lightly pushing  it  down.
2. Remove the jammed  paper by gently  pulling  it  straight out.
3. Replace the toner cartridge and  close  the front cover.  Printing  automatically resumes.
In exit area
Click  this link  to  open an animation about  clearing  a  jam.
1. Open and  close  the front cover.  The  jammed  paper is automatically ejected  from  the machine.
If  you do not see the jammed  paper, go to  next step.
2. Gently  pull the paper out of the output tray.
If  you do not see the jammed  paper or if there is any resistance when  you pull,  stop and  go to  the next step.
3. Open the rear cover.
4. Pull the pressure  levers  down  and  remove the paper.
Return the pressure  levers  to  their original position.
 
						

							1. Pressure lever
If  you do not see the jammed  paper, go to  next step.
5. Pull the fuser  cover levers  down  and  remove the paper.
Return the fuser  cover levers  to  their original position.
The  fuser  area is hot. Take care when  removing paper from  the machine.
6. Close  the rear cover.
7. Open and  close  front cover,  printing automatically resumes.
Solving other problems
The  following chart lists some  conditions  that  may occur and  the recommended solutions. Follow the suggested
solutions until the problem is corrected. If  the problem persists, call  for service.
Power problems
Click  this link  to  open an animation about  power problems. Condition Suggested solutions
The  machine is not receiving power,
or the connection  cable  between  the computer  and  the
machine is not connected properly.
Plug in the power cord  and  press   (power) on the
control panel.
Disconnect the machine cable  and  reconnect  it.
For  Local  Printing
 
						

							For  Network Printing (Dell 1130n  only)
Paper feeding problems
Condition Suggested solutions
Paper  jams  during printing. Clear  the paper jam.  (See 
Clearing paper jams.)
Paper  sticks together.
Check the maximum  paper capacity of the tray. (See Print media specifications .)
Make sure  that  you are using  the correct type of paper. (See Print media
specifications.)
Remove paper from  the tray  and  flex or fan  the paper.
Humid  conditions  may cause some  paper to  stick together.
Multiple sheets  of paper do
not feed. Different types of paper may be stacked  in the tray. Load paper of only  one  type, size,
and  weight.
Paper  does  not feed into
the machine.
Remove any obstructions from  inside  the machine.
Paper  has  not been  loaded correctly. Remove paper from  the tray  and  reload it
correctly.
There is too  much  paper in the tray. Remove excess  paper from  the tray.
The  paper is too  thick.  Use  only  paper that  meets the specifications required  by the
machine.  (See 
Print media specifications .)
The  paper keeps  jamming.
There is too  much  paper in the tray. Remove excess  paper from  the tray. If  you
are printing on special materials,  use the manual tray.
An incorrect type of paper is being used. Use  only  paper that  meets the
specifications required  by the machine.  (See 
Print media specifications .)
There may be debris inside  the machine.  Open the front cover and  remove any
debris.
Transparencies  stick
together  in the paper exit. Use  only  transparencies specifically  designed for laser  printers.  Remove each
transparency as it  exits from  the machine.
Envelopes skew  or fail  to
feed correctly. Ensure  that  the paper guides  are against both  sides of the envelopes.
Printing problems
Condition
Possible cause Suggested solutions
The  machine does  not
print. The  machine is not
receiving power. Check the power cord  connections.
The  machine is not
selected as the default
machine. Select your  machine as your  default machine in your
Windows.
Check the machine for the following:
The  front cover is not closed.  Close  the front cover.
 
						

							Paper  is jammed. Clear  the paper jam.  (See Clearing paper jams.)
No  paper is loaded.  Load paper. (See Loading  paper in the tray .)
The  toner cartridge is not installed. Install the toner cartridge.
If  a  system  error occurs,  contact  your  service  representative.
The  connection  cable
between  the computer
and  the machine is not
connected properly. Disconnect the machine cable  and  reconnect  it.
The  connection  cable
between  the computer
and  the machine is
defective. If  possible, attach the cable  to  another computer  that  is
working properly  and  print  a  job.  You  can  also  try using  a
different machine cable.
The  port setting  is
incorrect. Check the Windows printer setting  to  make  sure  that  the
print  job is sent to  the correct port. If  the computer  has
more  than  one  port, make  sure  that  the machine is attached
to  the correct one.
The  machine may be
configured incorrectly. Check the 
Printing Preferences  to  ensure that  all of the
print  settings are correct.  (See 
Opening  printing
preferences .)
The  printer driver  may be
incorrectly  installed. Repair the machine software.  (See 
Installing USB  connected
machine’s  driver
, Installing network connected machine’s
driver.)
The  machine is
malfunctioning.
Check the LEDs on the control panel to  see if the machine
is indicating  a  system  error.  Contact  a  service
representative.
Checking an error message  is also  possible from  the
Printer  Status Monitor  on your  computer.
The  machine does  not
print. The  document size is so
big  that  the hard disk
space  of the computer  is
insufficient to  access  the
print  job. Get  more  hard disk  space  and  print  the document again.
The  output tray  is full. It can  hold up  to  80  sheets  of plain paper. Once the paper is
removed from  the output tray, the machine resumes  printing.
The  machine selects
print  materials from  the
wrong  paper source. The  paper option that
was  selected in the
Printing Preferences
may be incorrect. For  many software applications, the paper source selection is
found  under the Paper  tab within  the 
Printing Preferences.
Select the correct paper source.  See the printer driver  help
screen. (See 
Opening  printing preferences .)
A  print  job is extremely
slow. The  job may be very
complex. Reduce the complexity  of the page  or try adjusting the print
quality settings.
Half the page  is blank. The  page  orientation
setting  may be incorrect. Change the page  orientation  in your  application. See the
printer driver  help screen.
The  paper size and  the
paper size settings do not
match. Ensure  that  the paper size in the printer driver  settings
matches the paper in the tray.Or, ensure that  the paper size
in the printer driver  settings matches the paper selection in
the software application  settings you use.
The  machine prints, but
the text is wrong,
garbled, or incomplete. The  machine cable  is
loose  or defective.
Disconnect the machine cable  and  reconnect. Try a  print  job
that  you have  already printed successfully. If  possible, attach
the cable  and  the machine to  another computer  that  you
know works and  try a  print  job.  Finally,  try a  new machine
cable.
The  wrong  printer driver
was  selected. Check the application’s printer selection menu  to  ensure that
your  machine is selected.
The  software application
is malfunctioning. Try printing a  job from  another application.
The  operating  system  is
malfunctioning. Exit Windows and  reboot  the computer. Turn the machine off
and  back  on again.
If  you are in a  DOS
environment, the font
setting  for your  machine
may be set  incorrectly. See 
Changing font setting  (
Dell 1130n only).
 
						

							Pages  print, but they are
blank.The  toner cartridge is
defective or out of toner. Redistribute the toner,  if necessary. If  necessary, replace the
toner cartridge.
The  file may have  blank
pages. Check the file to  ensure that  it  does  not contain blank pages.
Some  parts,  such as the
controller  or the board,
may be defective. Contact  a  service  representative.
The  machine does  not
print  PDF  file correctly.
Some  parts of graphics,
text,  or illustrations are
missing. Incompatibility between
the PDF  file and  the
Acrobat  products.
Printing  the PDF  file as an image may enable the file to  print.
Turn on 
Print As Image  from  the Acrobat  printing options.
It will take  longer to  print  when  you print  a  PDF  file as an
image.
The  print  quality of
photos is not good.
Images are not clear. The  resolution of the
photo  is very low.
Reduce the photo  size.  If  you increase  the photo  size in the
software application, the resolution will be reduced.
Before  printing, the
machine emits  vapor
near  the output tray. Using damp paper can
cause vapor  during
printing. This is not a  problem. Just  keep printing.
The  machine does  not
print  special- sized
paper, such as billing
paper. Paper  size and  paper size
setting  do not match.
Set  the correct paper size in the 
Edit... in the  Paper tab in
the  Printing Preferences .  (See 
Opening  printing
preferences.)
Printing quality problems
If  the inside  of the machine is dirty or paper has  been  loaded improperly,  there might be a  reduction in print  quality.
See the table below  to  clear  the problem.
Condition Suggested Solutions
Light or faded print
If  a  vertical  white streak or faded area appears on the page, the toner
supply  is low. You  may be able  to  temporarily extend  the toner cartridge
life.  (See 
Redistributing toner .) If  this does  not improve  the print  quality,
install a  new toner cart
The  paper may not meet paper specifications; for example, the paper may
be too  moist  or rough. (See 
Print media specifications .)
If  the entire  page  is light, the print  resolution setting  is too  low  or the toner
save mode is on.  Adjust  the print  resolution and  turn  the toner save mode
off.  See the help screen of the printer driver.
A  combination of faded or smeared  defects  may indicate that  the toner
cartridge needs cleaning.  (See 
Cleaning the inside.)
The  surface of the LSU part inside  the machine may be dirty.  (See Cleaning
the inside.)
Toner specks
The  paper may not meet specifications; for example, the paper may be too
moist  or rough. (See 
Print media specifications .)
The  transfer roller  may be dirty.  Clean the inside  of your  machine.  Contact
a  service  representative.
The  paper path  may need  cleaning.  Contact  a  service  representative.
Dropouts
If  faded areas,  generally  rounded,  occur randomly on the page:
A  single  sheet of paper may be defective. Try reprinting the job.
The  moisture  content  of the paper is uneven  or the paper has  moist  spots
on its  surface.  Try a  different brand of paper. (See 
Print media
specifications .)
The  paper lot  is bad. The  manufacturing processes  can  cause some  areas to
reject toner.  Try a  different kind or brand of paper.
Change the printer option and  try again.  Go to   Printing Preferences,  click
Paper  tab, and  set  type to   Thick.  (See 
Opening  printing preferences .)
If  these steps do not correct the problem, contact  a  service  representative.
White Spots If  white spots appear on the page:
The  paper is too  rough  and  a  lot  of dirt from  a  paper falls  to  the inner
devices within  the machine,  so the transfer roller  may be dirty.  Clean the
 
						

							inside  of your  machine.  (See Cleaning the inside.)
The  paper path  may need  cleaning.  (See Cleaning the inside.)
Vertical  lines
If  black  vertical  streaks appear on the page:
The  surface (drum  part) of the toner cartridge inside  the machine has
probably been  scratched. Remove the toner cartridge and  install a  new one.
(See 
Replacing  the toner cartridge .)
If  white vertical  streaks appear on the page:
The  surface of the LSU part inside  the machine may be dirty.  (See Cleaning
the inside .)
Black  background
If  the amount  of background shading becomes  unacceptable:
Change to  a  lighter weight  paper. (See Print media specifications .)
Check the environmental conditions: very dry conditions  or a  high level of
humidity (higher than  80%  RH) can  increase  the amount  of background
shading.
Remove the old  toner cartridge and, install a  new one. (See Replacing  the
toner cartridge.)
Toner smear
If  toner smears on the page:
Clean the inside  of the machine.  (See Cleaning the inside .)
Check the paper type and  quality.  (See Print media specifications .)
Remove the toner cartridge and  then, install a  new one. (See Replacing  the
toner cartridge.)
Vertical  repetitive  defects
If  marks  repeatedly appear on the printed side  of the page  at even intervals:
The  toner cartridge may be damaged.  If  you still have  the same  problem,
remove the toner cartridge and, install a  new one. (See 
Replacing  the toner
cartridge .)
Parts of the machine may have  toner on them. If  the defects  occur on the
back  of the page, the problem will likely  correct itself after a  few  more
pages.
The  fusing assembly may be damaged.  Contact  a  service  representative.
Background  scatter
Background  scatter results  from  bits of toner randomly distributed on the
printed page.
The  paper may be too  damp.  Try printing with a  different batch  of paper. Do
not open packages  of paper until necessary  so that  the paper does  not
absorb too  much  moisture.
If  background scatter occurs on an envelope, change  the printing layout  to
avoid  printing over areas that  have  overlapping seams on the reverse  side.
Printing  on seams can  cause problems.
If  background scatter covers  the entire  surface area of a  printed page,
adjust  the print  resolution through your  software application  or in  Printing
Preferences .  (See 
Opening  printing preferences .)
Misformed characters
If  characters are improperly formed and  producing hollow images, the paper
stock may be too  slick. Try different paper. (See 
Print media specifications .)
Page  skew
Ensure  that  the paper is loaded properly.
Check the paper type and  quality.  (See Print media specifications .)
Ensure  that  the guides  are not too  tight or too  loose  against the paper
stack.
Curl  or wave
Ensure  that  the paper is loaded properly.
 
						

							Check the paper type and  quality.  Both high temperature  and  humidity can
cause paper curl. (See 
Print media specifications.)
Turn the stack of paper over in the tray. Also  try rotating the paper 180° in
the tray.
Wrinkles or creases
Ensure  that  the paper is loaded properly.
Check the paper type and  quality.  (See Print media specifications .)
Turn the stack of paper over in the tray. Also  try rotating the paper 180° in
the tray.
Back of printouts  are dirty
Check for leaking  toner.  Clean the inside  of the machine.  (See Cleaning the
inside .)
Solid Color  or Black  pages
The  toner cartridge may not be installed  properly. Remove the cartridge and
reinsert it.
The  toner cartridge may be defective. Remove the toner cartridge and  install
a  new one. (See 
Replacing  the toner cartridge .)
The  machine may require repair. Contact  a  service  representative.
Loose toner
Clean the inside  of the machine.  (See Cleaning the inside .)
Check the paper type and  quality.  (See Print media specifications .)
Remove the toner cartridge and  then, install a  new one. (See Replacing  the
toner cartridge.)
If  the problem persists, the machine may require repair. Contact  a  service
representative.
Character Voids
Character voids are white areas within  parts of characters that  should be solid
black:
If  you are using  transparencies, try another type of transparency.  Because
of the composition of transparencies, some  character voids are normal.
You  may be printing on the wrong  surface of the paper. Remove the paper
and  turn  it  around.
The  paper may not meet paper specifications. (See Print media
specifications .)
Horizontal  stripes
If  horizontally  aligned black  streaks or smears appear:
The  toner cartridge may be installed  improperly.  Remove the cartridge and
reinsert it.
The  toner cartridge may be defective. Remove the toner cartridge and  install
a  new one. (See 
Replacing  the toner cartridge .)
If  the problem persists, the machine may require repair. Contact  a  service
representative.
Curl
If  the printed paper is curled or paper does  not feed into the machine:
Turn the stack of paper over in the tray. Also  try rotating the paper 180° in
the tray.
Change the printer option and  try again.  Go to   Printing Preferences,  click
Paper  tab, and  set  type to   Thin.  (See 
Opening  printing preferences .)
An unknown image repetitively
appears on a  few  sheets  or loose
toner,  light  print, or
contamination occurs. Your  machine is probably being used at an altitude of 1,000 m (3,281  ft) or
above.The high altitude may affect the print  quality,  such as loose  toner or light
imaging.  Change the correct altitude setting  to  your  machine.  (See 
Altitude
adjustment
.)
Common Windows problems
 
						

							ConditionSuggested solutions
“File  in Use” message  appears
during installation. Exit all software applications. Remove all software from  the startup  group,  then
restart  Windows. Reinstall  the printer driver.
“General  Protection Fault”,
“Exception OE”, “Spool  32”,  or
“Illegal  Operation” messages
appear. Close  all other applications, reboot  Windows and  try printing again.
“Fail  To Print”, “A printer
timeout error occurred”
messages appear. These messages may appear during printing. Just  keep waiting until the machine
finishes printing. If  the message  appears in ready  mode or after printing has
been  completed, check  the connection  and/or  whether  an error has  occurred.
Refer to  Microsoft Windows User’s Guide that  came  with your  computer  for further information  on Windows
error messages.
Common Linux problems
condition
Suggested solutions
The  machine
does  not print.
Check if the printer driver  is installed  in your  system. Open  Unified Driver  Configurator  and
switch to  the  Printers tab in Printers configuration  window  to  look at the list of available
machines.  Make sure  that  your  machine is displayed on the list. If  not, open  Add  new  printer
wizard  to  set  up  your  device.
Check if the machine is started.  Open  Printers configuration and  select your  machine on the
printers list. Look  at the description in the  Selected printer pane. If  its  status contains
Stopped  string, press  the  Start button. After that  normal  operation  of the machine should be
restored. The  “stopped” status might be activated  when  some  problems in printing occurred.
Check if your  application  has  special print  option such as “-oraw”.  If  “-oraw” is specified in the
command  line  parameter,  then  remove it  to  print  properly. For  Gimp front-end, select “print”  -
> “Setup printer” and  edit command  line  parameter in the command  item.
The  machine
does  not print
whole  pages,
and  output is
printed on half
the page. It is a  known problem that  occurs when  a  color  machine is used on version 8.51  or earlier  of
Ghostscript, 64 -bit Linux  OS,  and  has  been  reported to  bugs.ghostscript.com  as Ghostscript  Bug
688252.  The  problem is solved in AFPL  Ghostscript  v. 8.52  or above. Download  the latest  version
of AFPL  Ghostscript  from  http://sourceforge.net/projects/ghostscript/ and  install it  to  solve  this
problem.
I  encounter
error “Cannot
open port
device file”
when  printing
a  document. Avoid  changing print  job parameters  (via  LPR  GUI, for example) while  a  print  job is in progress.
Known versions  of CUPS server break  the print  job whenever print  options are changed and  then
try to  restart  the job from  the beginning.  Since 
Unified Linux  Driver locks  the port while  printing,
the abrupt termination of the driver  keeps  the port locked and  unavailable for subsequent  print
jobs. If  this situation occurs,  try to  release  the port by selecting   Release port in Port
configuration  window.
Refer to  Linux  User’s Guide that  came  with your  computer  for further information  on Linux  error messages.
Common Macintosh problems
condition Suggested solutions
The  machine does  not print  PDF  files  correctly.
Some  parts of graphics,  text,  or illustrations are
missing. Printing  the PDF  file as an image may enable the file to  print.
Turn on 
Print As Image  from  the Acrobat  printing options.
It will take  longer to  print  when  you print  a  PDF  file as an
image.
The  document has  printed,  but the print  job has
not disappeared  from  the spooler in Mac OS X
10.3.2. Update your  Mac OS to  OS Mac OS X  10.3.3. or higher.
Some  letters are not displayed normally during
the Cover  page  printing. Mac OS cannot create the font during the Cover  page  printing.
The  English  alphabet  and  numbers are displayed normally on the
Cover  page.
When  printing a  document in Macintosh  with
Acrobat  Reader
Refer to  Macintosh  User’s Guide that  came  with your  computer  for further information  on Macintosh  error
messages.