Creative Nomad 3 Manual

							Troubleshooting     39
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The rechargeable NiMH batteries are not inserted correctly according to the polarities indicated on 
NOMAD Jukebox.
❑
The batteries are too weak.
 
❑
Check the polarities on the batteries and re-insert them according to the polarities on NOMAD Jukebox.
❑
Recharge the batteries.

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NOMAD Jukebox has stopped responding.
 
Follow these steps:
1. Ensure that the power cable is attached to NOMAD Jukebox or the rechargeable batteries have sufficient 
power.
2. Insert and push a straightened paper clip into the Reset hole. 
3. NOMAD Jukebox’s LCD becomes blank.  Press and hold the Play button to turn on NOMAD Jukebox.
4. If you continue to encounter this problem, call Technical Support. 
						

							Troubleshooting     40
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Due to the high-power consumption of NOMAD Jukebox, alkaline batteries are not
 recommended for NOMAD 
Jukebox.  The power from alkaline batteries is consumed much faster than power from rechargeable NiMH 
batteries.
 
Purchase additional Creative NiMH batteries and ensure that they are fully charged before using them with 
NOMAD Jukebox.

	
	 
		
	 	
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NOMAD Jukebox was designed to operate with rechargeable NiMH batteries.
 
Only using Creative NiMH batteries ensures optimum performance for your NOMAD Jukebox.

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Novice Mode is selected (ON) on the SYSTEM PREFERENCES screen (EAX AND SYSTEM MENU).
 
Select SYSTEM PREFERENCES and the select Novice Mode.  Press PLUS/MINUS to select OFF; press SET to 
save the setting. 
						

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At Creative, we are committed to giving you the best product as well as the best 
technical support.
Before You Contact Us
Please be seated at your computer and have the following information:
• Model and serial numbers (usually found on the back of the device) of the product, 
and date of purchase.
• Error message on the screen and how it came about.
• Information on the adapter card that conflicts with the product, if applicable.
• Hardware configuration information such as the base I/O address, IRQ line, or DMA 
channel used, if applicable.
• Computer type and speed (for example, Pentium 166) and memory available.
• Type and version of your operating system; for example, DOS 6.22, Windows 3.1x, 
or Windows 95.
You can contact Technical Support through one of the following addresses or 
numbers:
Creative Labs, Inc.
Technical Support
1523 Cimarron Plaza
Stillwater, OK 74075  U.S.A.
• Telephone:405 742 6622
• Facsimile:405 742 6633
Operating hours (U.S.A. Central Time)
• Monday—Saturday: 8:00 a.m.—10:00 p.m.
• Sunday Noon—8:00 p.m.
• Public Holidays: Closed
You can get our latest program and driver updates, technical data, and answers to 
frequently asked questions through these 24-hour services:
• Telephone:405 742 6622
•Internet:http://www.creativehelp.com 
To return a Creative product for a factory service, contact the 
Creative Technical Support office.  Once the staff has verified the 
product is defective, you will be given a Return Merchandise 
Authorization (RMA) number. 
NOTE: 
Retain your purchase receipt, as well as all packaging and 
contents, until all product components are functioning to your 
satisfaction.  They are required in the unlikely event you need to 
return the product to Creative.
When returning a product for factory service:
• Shipment to Creative is at your expense and you assume all risk.  Ship 
the package through a carrier that provides proof of delivery; insure the 
shipment at full product value.
• Place the RMA number on the outside of the package.
• Use proper materials for packing the product for shipment.
• For free repair or replacement, you must include a copy of a dated 
proof of purchase (store receipt), proving the product is still under 
Warranty
Creative may replace or repair the product with new or 
reconditioned parts, and the faulty parts or product will become the 
property of Creative.
Outside the United States
To avoid tariffs when shipping a product to Creative Labs from 
outside the U.S., you must complete an official customs form before 
shipping the product.  To ensure delivery, Creative may include 
charges for return shipment.