compaq prosignia 190 User Manual

							Call Waiting has not 
been disabled.
Disable Call Waiting: 
1. Select Start -> Setting
->  Control  Panel  -> select
Modems .
2. From the General tab of 
the Modems Properties page, 
select Dialing Properties. 
From the  My Locations  tab
of the Dialing Properties 
page, check the box labeled 
This location has call 
waiting. 
Select *70, 70#, or 1170 
from the drop-down list to 
disable call waiting.
There is noise or 
excessive traffic on the 
phone line.Try connecting at a later 
time.
Modem not respondingModem is not set up 
correctly in system 
BIOS.Check the computer BIOS 
setup. If it requires specific 
settings for modems, be 
sure that they have been 
enabled.
Modem does not dial 
correctly.Telephone number is not 
entered correctly in the 
modems dialing 
software.Make sure the telephone 
number you dialed is correct 
if you are using the dialing 
directory or the terminal 
mode.
Dial 1 if using dialing 
long distance.
l   
The other line could be 
busy or not answering.l   
Make sure call waiting 
is disabled.l   
The modem may not 
recognize an 
international dial tone. 
Try the ATX3DT 
command and the 
telephone numberl   
Characters are 
garbled/transfer rates 
are slow.There is noise in the 
telephone line.Check your telephone and 
modem cable connections. If 
they are a little loose, they 
can cause noise on the line. 
Check with your local 
telephone company for a 
phone line filter. 
						

							Phone line noise causing 
a disconnection.Hang-up Delay S 
Register (S10) set too 
low.Change S10 default to  150.
To set  S10=150 :
1. Select  Start ->
Programs  -> Accessories
->  HyperTerminal , then go
to Command Mode. 
2. Type  ATS10=150  and
press  Enter.
This command causes the 
modem to take longer to 
disconnect even if there is 
noise on the line.
No dial tonePhone service is not 
connected to the 
telephone wall jack.Verify that service from the 
local phone company by 
following these steps: 
1. Unplug the telephone 
cable from the telephone 
wall jack. 
2. Connect a telephone to 
the jack, pick up the 
handset, and listen for a dial 
tone. If there is a dial tone, 
reconnect the modem to the 
telephone wall jack with the 
telephone cable and make 
sure all connections are 
secure. 
3. If there is still no dial 
tone, contact your local 
phone company or building 
manager.
The modem is not 
responding to commands 
from the computer 
keyboard.Verify the modem and 
computer are connected: 
1. Select  Start ->
Programs  -> Accessories
->  HyperTerminal , then go
to Terminal Mode. 
2. Type  AT and press the
Enter  key. If the modem
displays OK, the modem and 
computer are working 
together. If the modem 
displays ERROR, or does not 
respond, restart the 
computer and repeat step 1. 
3. Type  ATDT and listen for
dial tone. 
4. Type  ATH0 to hang up. 
						

							Modem does not connect 
at highest speed.Line conditions in your 
area or in the area you 
are calling may not 
support the highest 
connect speeds.Have your telephone line 
checked by your local 
telephone service 
provider.Try dialing an 
alternate telephone number 
for the service you are 
using.
Another device on your 
telephone line may be 
causing interference.Hang up an extension 
telephone and disconnect 
any other devices that may 
be using the same telephone 
line, then redial.
The service or site called 
does not support 56K or 
supports an incompatible 
56K implementation.An internal modem supports 
K56flex.
To find an Internet service 
provider (ISP) that supports 
K56flex, go the Compaq Web
site at www.compaq.com .
There is noise on the 
telephone line.The 56K protocol of an 
internal modem will fall back 
to lower speeds if the 
telephone line is too noisy 
for a high-speed connection. 
Try using another telephone 
line. 
Change the Hang-up Delay S 
Register: 
1. Select Start-> Programs
-> Accessories ->
HyperTerminal .
2. Go to Command Mode, 
type  ATS10=150 , then
press  Enter.
NOTE: This command causes the modem to take longer to disconnect even if 
there is no noise on the line.
The telephone line does 
not support 56K 
implementation.The 56K protocol 
requires that the 
telephone line contain no 
more than one 
analog-to-digital 
conversion.Try connecting from an 
alternate site.
Return to the 
top.
 
Solving PC Card Problems
ProblemPossible CauseSolution
Computer does not 
beep when a PC Card isPC Card is not 
inserted properly.Try reinserting the card. 
						

							inserted.Ensure that the PC Card is 
inserted in the correct 
orientation. Insert the card gently 
to prevent damage to the pins.
Speakers are turned 
off or volume is 
turned down.Adjust the volume control on the 
computer.
PC Card or card 
driver is not PCMCIA 
compliant.Contact your Compaq authorized 
dealer, reseller, or service 
provider for a list of PC Cards 
tested successfully in Compaq PC 
Card platforms.
Computer beeps only 
once when a PC Card is 
inserted.The computer beeps 
once to indicate that 
a PC Card is 
recognized but not 
properly configured.Before a new PC Card can be 
used, it may be necessary to 
perform an initial setup 
procedure. Follow the PC Card 
manufacturers instructions for 
formatting a hard drive card or 
installing PC Card-specific drivers 
for a network card.
Network PC Card does 
not work.Necessary drivers 
are not installed 
(turned on).Refer to the instructions that 
came with the PC Card or contact 
the vendor for information on 
installing the correct drivers.
PC Card is not fully 
inserted or is upside 
down.Ensure the PC Card is inserted 
correctly.
Network PC Card or 
driver is not PCMCIA 
compliant.Contact your Compaq authorized 
dealer, reseller, or service 
provider for a list of PC Cards 
tested successfully in Compaq PC 
Card platforms.
Storage PC Card does 
not work.SRAM and flash 
memory PC Cards 
require the memory 
card driver to be 
loaded.Memory cards can only be 
accessed using DOS real mode 
drivers.
You are trying to 
access the storage 
PC Card using the 
wrong drive letter.If you are running Windows 
95, change the drive letter 
assignment in Device 
Manager.l   
If you are running Windows 
NT 4.0, change the drive 
letter assignment through 
the Control Panel.l    
						

							The PC Card is not 
formatted.For memory cards, run 
MCFORMAT in MS-DOS 
Mode to format the PC 
Card.l   
For ATA cards, run 
ATAINIT, then run 
MCFORMAT in MS-DOS 
Mode to format the PC 
Card.l   
The card is not 
supported.Contact your Compaq authorized 
dealer, reseller, or service 
provider for a list of PC Cards 
tested successfully in Compaq PC 
Card platforms.
Storage cards, such 
as SRAM, do not 
work in the 
expansion base.Use the storage card in the 
computer.
Return to the top.
 
Solving Power Problems
ProblemPossible CauseSolution
Computer will not turn on.Battery is discharged and 
computer is not connected 
to a power source.Charge the battery 
pack.
Replace the battery 
pack.
Connect the computer 
to an external power 
source.
Battery is discharged and 
cables to the external 
power source are 
unplugged.Ensure that cables 
connecting the 
computer and the 
external power source 
are plugged in properly.
Computer turned off while 
it was left unattended.Computer initiated because 
of a critical low battery 
condition.Charge the battery 
pack.
Replace the battery 
pack.
Connect the computer 
to an external power 
source.
The computer initiated 
Hibernation after a 
user-defined timeout 
expired.Turn on the computer.
Return to the  top. 
						

							 
Solving Screen Problems
ProblemPossible CauseSolution
Characters on 
computer display are 
dim.Computer is in direct light.Move the computer or adjust 
the screen.
The brightness control is 
not set properly.Adjust the brightness control 
by pressing the  Fn+F10
hotkeys.
You may have a screen 
saver or screen blanking 
utility installed.Press any key to refresh the 
screen.
Screen timeout was 
initiated.Press any key to light the 
screen.
System initiated Suspend 
after a user-defined 
timeout expired.Press the suspend button to 
exit Suspend.
Computer initiated a low 
battery Suspend or 
Hibernation.Replace the battery pack 
and exit Suspend or 
Hibernation.
Connect the computer to an 
external power source and 
exit Suspend or Hibernation.
Power Management, 
which controls Suspend 
and Hibernation, is 
disabled and the battery 
pack has discharged.Replace the battery pack 
and turn on the computer.
Connect the computer to an 
external power source and 
turn on the computer.
Computer screen is 
blank and external 
monitor displays 
information.Display was switched to 
the external monitor.Press  Fn+F4  to display
information on the computer 
screen; press  Fn+F4  again
to display information 
simultaneously on both 
screens.
Display switch is stuck.Tap the switch.
Fn+F4 hotkey 
combination does not 
switch between internal 
and external displays.CRT or other display 
device is not connected 
properly.Check your connections to 
ensure that an external 
device is connected properly.
Return to the  top.
 
Solving USB Problems
ProblemPossible CauseSolution 
						

							External device 
connected to a USB 
connector does not 
work.The operating system 
limits external devices 
connected by USB to two 
tiers which can include no 
more than two hubs on 
the first tier and no more 
than one keyboard and 
one pointing device on 
the first or second tier.Reduce the number of 
connected external USB 
devices to no more than two 
hubs on the first tier, and no 
more than one keyboard and 
one pointing device on the 
first or second tier.
External device 
connected to USB 
connector does not 
work during startup 
(before Windows 95 
loads).During startup, only two 
tiers are supported by the 
USB port. These tiers can 
include no more than two 
hubs on the first tier and 
no more than one 
keyboard and one 
pointing device on the 
first or second tier.Use the external device only 
after Windows 95 or 
Windows 98 has loaded.
Reduce the number of 
connected external USB 
devices to no more than two 
hubs on the first tier, and no 
more than one keyboard and 
one pointing device on the 
first or second tier.
External devices in 
lower tiers do not work.An unpowered hub is 
connected to another 
unpowered hub.Use only powered hubs.
Make sure that all 
unpowered hubs are 
immediately preceded by 
powered hubs in the USB 
chain.
Return to the top.
  
						

							MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 190
INDEX PAGEPRODUCT DESCRIPTIONLEGAL NOTICEHOW TO USE THIS GUIDE
REMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGTROUBLESHOOTINGSPECIFICATIONS
Troubleshooting
Factory Default Settings for F10 Setup
The following tables contain the factory default settings for F10 setup \
configuration.
Initialization
Enable POST Memory TestChecked (enabled)
Keyboard Num LockUnchecked (Off)
Hard drive boot sequence 
1Hard drive in the computer MultiBay
2Hard drive in the computer hard drive bay
3Hard drive in the expansion base or
convenience base half-height/MultiBay
4Hard drive in the expansion base or convenience base MultiBay
Boot displayAuto
LanguageLanguage of country
Ports
Serial port3F8, IRQ4
Infrared port2F8, IRQ9
Parallel port378, IRQ7
Ethernet port300, IRQ11
Power
Low Battery Warning BeepChecked (enabled) 
						

							External Energy Saving MonitorConnectedUnchecked (not connected)
Power ManagementEnabled
While operating on battery power
Conservation LevelHigh
Level Definition 
HighSuspend Time: 3 minutes 
Hibernation Timeout: Immediate 
Drive Timeout: 1 minute 
Screen Timeout: 1 minute
MediumSuspend Time: 5 minutes 
Hibernation Timeout: 1 hour 
Drive Timeout: 2 minutes 
Screen Timeout: 3 minutes
CustomSuspend Time: disabled 
Hibernation Timeout: low battery 
Drive Timeout: always on 
Screen Timeout: always on
Security
Enable QuickLock/QuickBlankUnchecked (Disabled)
Enable Power-on PasswordUnchecked (Disabled)
Disable Serial/Infrared PortsUnchecked (Enabled)
Disable Parallel PortUnchecked (Enabled)
Disable PC Card SlotsUnchecked (Enabled)
Setup PasswordPassword blank
Power-on PasswordPassword blank
Diskette Drives 
Disable Diskette DrivesUnchecked (Enabled)
Disable Diskette BootUnchecked (Enabled)
Go back to  Compaq Utilities .
  
						

							MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 190
INDEX PAGEPRODUCT DESCRIPTIONLEGAL NOTICEHOW TO USE THIS GUIDE
REMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGTROUBLESHOOTINGSPECIFICATIONS
Illustrated Parts Catalog
System Unit
>System Unit
>Mass Storage
Devices
>Miscellaneous
Parts
>Documentation
& Software
DescriptionSpare PartNo.
1Display Panel Assembly
12.1171488-001
14.1167520-001
2Top Cover167521-001
3Plastic 
hinge coversee:
Miscellaneous
Plastic parts
4Keyboard without 
Pointing Stick: 155208
USA-001
UK-031
France-051
Japan-291
Keyboard with 
Pointing Stick: 155207
USA-001
UK-031
France-051
Japan-291
5Front 
ShieldNA
6LED Panel167525-001
7Base 
enclosure167522-001
8System board 
with processor & fan
Intel PIII 
450 MHz167518-001
Intel PIII 
450 MHz165101-001
Intel PIII 
500 MHz167519-001