Compaq presario 1400 series User Manual
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PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 11 Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Diskette Drive and Serial Test Error Codes Diskette Drive Test Error Codes Error CodeDescriptionRecommended Action 600-xx Diskette ID drive types test failed.1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette and retest. 4. Replace the system board and retest. 601-xxDiskette format failed. 602-xx Diskette read test failed. 603-xxDiskette read-write, compare test failed. 604-xx Diskette random read test failed. 605-xxDiskette ID media failed. 606-xx Diskette speed test failed. 609-xxDiskette reset controller test failed. 610-xx Diskette change line test failed. 697-xxDiskette type error. 698-xx Diskette drive speed not within limits. 699-xxDiskette drive/media ID error.1. Replace media. 2. Run the Configuration and Diagnostics Utilities. Serial Test Error Codes Error CodeDescriptionRecommended Action 1101-xx Serial port test failed.1. Check port configuration. 2. Replace the system board and retest.
12 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Hard Drive Test Error Codes Hard Drive Test Error Codes Error CodeDescriptionRecommended Action 1701-xx Hard drive format test failed.1. Run the Configuration and Diagnostics Utilities and verify drive type. 2. Ensure that all secondary drives have secondary drive capability. 3. Replace the hard drive and retest. 4. Replace the system board and retest. 1702-xxHard drive read test failed. 1703-xx Hard drive read-write, compare test failed. 1704-xxHard drive random seek test failed. 1705-xx Hard drive controller test failed. 1706-xxHard drive ready test failed. 1707-xx Hard drive recalibration test failed. 1708-xxHard drive format bad track test failed. 1709-xx Hard drive reset controller test failed. 1710-xxHard drive park head test failed. 1715-xx Hard drive head select test failed. 1716-xxHard drive conditional format test failed. 1717-xx Hard drive ECC* test failed. 1719-xxHard drive power mode test failed. 1724-xx Network preparation test failed. 1736-xxDrive monitoring test failed. *ECC = Error Correction Code
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 13 Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Video Test Error Codes Continued Video Test Error Codes Error CodeDescriptionRecommended Action 501-xx Video controller test failed. The following steps apply to error codes 501-xx through 516-xx: 1. Disconnect external monitor and test with internal LCD display. 2. Replace the display assembly and retest. 3. Replace the system board and retest. 502-xxVideo memory test failed. 503-xx Video attribute test failed. 504-xxVideo character set test failed. 505-xx Video 80 x 25 mode 9 x 14 character cell test failed. 506-xxVideo 80 x 25 mode 8 x 8 character cell test failed. 507-xx Video 40 x 25 mode test failed. 508-xxVideo 40 x 25 mode test failed. 509-xx Video 320 x 200 mode color set 0 test failed. 510-xxVideo 640 x 200 mode color set 1 test failed. 511-xx Video screen memory page test failed. 512-xxVideo gray scale test failed. 514-xx Video white screen test failed. 516-xxVideo noise pattern test failed.
14 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Continued Video Test Error Codes Error CodeDescriptionRecommended Action 2402-xx Video memory test failed. The following steps apply to error codes 2402-xx through 2418-xx: 1. Run the Configuration and Diagnostics Utilities. 2. Replace the display assembly and retest. 1. Replace the system board and retest. 2403-xxVideo attribute test failed. 2404-xx Video character set test failed. 2405-xxVideo 80 x 25 mode 9 x 14 character cell test failed. 2406-xx Video 80 x 25 mode 8 x 8 character cell test failed. 2408-xxVideo 320 x 200 mode color set 0 test failed. 2409-xx Video 320 x 200 mode color set 1 test failed. 2410-xxVideo 640 x 200 mode color test failed. 2411-xx Video screen memory page test failed. 2411-xxVideo screen memory page test failed. 2412-xx Video gray scale test failed. 2414-xxVideo white screen test failed. 2416-xx Video noise pattern test failed. 2418-xxECG/VGC memory test failed.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 15 Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Video Test Error Codes (Continued) Error CodeDescriptionRecommended Action 2419-xx ECG/VGC ROM checksum test failed.The following steps apply to error codes 2419-xx through 2456-xx: 1. Run the Configuration and Diagnostics Utilities. 2. Disconnect external monitor and test with internal LCD display. 3. Replace the display assembly and retest. 4. Replace the system board and retest. 2421-xxECG/VGC 640 x 200 graphics mode test failed. 2422-xx ECG/VGC 640 x 350 16 color set test failed. 2423-xxECG/VGC 640 x 350 64 color set test failed. 2424-xx ECG/VGC monochrome graphics mode test failed. 2425-xxECG/VGC monochrome graphics mode test failed. 2431-xx 640 x 480 graphics test failed. 2432-xx320 x 200 graphics (256 color mode) test failed. 2448-xx Advanced VGA Controller test failed. 2451-xx132-column Advanced VGA test failed. 2456-xx Advanced VGA 256 Color test failed. Video Test Error Codes (Continued) Error CodeDescriptionRecommended Action 2458-xx Advanced VGA BitBLT tes.t The following action applies to error codes 2458-xx through 2480-xx: Replace the system board and retest. 2468-xxAdvanced VGA DAC test. 2477-xx Advanced VGA data path test. 2478-xxAdvanced VGA BitBLT test. 2480-xx Advanced VGA LineDraw test.
16 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Audio, DVD or CD, and TouchPad/Pointing Device Test Error Codes Audio Test Error Codes Error CodeDescriptionRecommended Action 3206-xx Audio System Internal Error. Replace the system board and retest. TouchPad/Pointing Device Interface Test Error Codes Error CodeDescriptionRecommended Action 8601-xx Mouse test failed.1. Replace the TouchPad and retest. 2. Replace the system board and retest. 8602-xx Interface test failed. DVD or CD Drive Test Error Codes Error CodeDescriptionRecommended Action 3301-xx DVD or CD drive read test failed.1. Replace the DVD or CD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the DVD or CD drive and retest. 5. Replace the system board and retest. 3305-xx DVD or CD drive seek test failed. 6600-xx ID test failed. 6605-xx Read test failed. 6608-xx Controller test failed. 6623-xx Random read test failed.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 17 Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Troubleshooting without Diagnostics This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information for the topics in the list below: Since symptoms of different problems can appear to be similar, carefully match the symptoms of the Notebook malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis. Å WARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power sources before removing the keyboard cover or the display bezel. Audio (pg 19) Battery ( pg 19) DVD or CD drive (pg 22 ) Diskette drive ( pg 23) Display ( pg 24) Hard drive ( pg 27) Hardware Installation ( pg 28)Memory Problems ( pg 30) PC Card ( pg 31) Power ( pg 32) Printer ( pg 33) To u c h P a d ( pg 34) Keyboard/Numeric keypad ( pg 29)
18 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Before Replacing Parts 1. Verify that cables are connected properly to the parts suspected to be defective. 2. Run Computer Setup after connecting external devices. 3. Verify that all required device drivers are installed. 4. Verify that all required changes have been made to the CONFIG.SYS file. 5. Verify that all required changes have been made to the AUTOEXEC.BAT file. 6. Verify that all printer drivers have been installed for each application.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIESTROUBLESHOOTING 19 Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Solving Minor Problems Some minor problems and possible solutions are outlined in the following tables. If the problem appears related to a software application, check the documentation provided with the software. Solving Audio Problems Some common audio problems and solutions are listed in the following table: Solving Battery Pack and Battery Gauge Problems Some causes and solutions for common battery pack problems are listed in the table below. The “Solving Power Problems” section in this chapter may also be applicable. Continued Solving Audio Problems ProblemProbable CauseSolution Notebook does not beep after the Power-On Self-Test (POST).This action is typical; it indicates successful completion of the Power-On Self-Test (POST).No action is required. Solving Battery Pack and Battery Gauge Problems ProblemProbable CauseSolution Notebook won’t turn on when battery pack is inserted and power cord is unplugged.Battery pack is discharged. • Connect the Notebook to an external power source and charge the battery pack; OR • Replace the battery pack with a fully charged battery pack. Check the battery connectors on the system board to ensure that they are evenly spaced and not bent or broken.
20 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES Presario 1400 Series Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356 Solving Battery Pack/Gauge Problems ProblemProbable CauseSolution Notebook is beeping and battery icon is blinking.Battery charge is low. Immediately save any open file(s). Then try either pf the following solutions: • Connect the Notebook to an external power source to charge the battery pack. • Turn off the Notebook or initiate Hibernation until you can find another power source or charge the battery pack. Notebook battery icon on the front of the unit blinks to indicate low- battery condition, but the Notebook does not beep.Volume is turned down too low.Adjust the volume. Battery icon does not light, and battery pack will not fast charge.Battery pack is already charged.No action is necessary. Battery pack was exposed to extreme temperatures.Allow the battery pack time to return to room temperature. Battery pack is at the end of its life.Replace the battery pack. You have to set the date and time every time you turn on the Notebook.RTC battery is dead.Replace the RTC battery. See Removing the RTC Battery section in this guide. Battery charge does not last as long as expected.Battery is being exposed to high or extremely cold temperatures.Keep the battery pack within the recommended temperature range for operation or storage. • Operating Range: 50 º F to 104º F (10º C to 40º C) • Storage Range: -4º F to 86º F (-20 degrees C to 30º C) Recharge the battery pack. Continued