Compaq IPAQ H3000 Reference Guide

							Getting Connected7-3
Connect to an ISP
You can connect to your ISP by creating a modem connection. Once connected, you can 
send and receive e-mail messages and view Web pages.
To create a modem connection to an ISP:
1. Get the following information from your ISP: ISP dial-up access telephone number, 
user name, password, and TCP/IP settings. Some ISPs require information in front of 
the user name, such as MSN/username.
2. Install a CompactFlash modem card using the optional iPAQ CF Card Expansion Pack 
or a PCMCIA modem card using the optional iPAQ PC Card Expansion Pack. 
NOTE:For information on ordering Compaq iPAQ Expansion Packs, see theAccessories Informa-
tioncard included in the shipping box, or visit the Compaq iPAQ H3000 home page at
www.compaq.com/products/handhelds/
.
3. Tap  then Settings. On the Connections tab, tap Modem.
4. Tap New connection. 
						

							7-4Getting Connected
5. Enter a name for the connection, such as “ISP Connection”.
6. Select your modem type in the Select a modem list. If your modem type does not 
appear, try re-inserting the modem card. 
NOTE:You should not need to change any settings inAdvanced. Most ISPs now use a server-
assigned address. If the ISP you are connecting to does not use a server-assigned
address, tapAdvancedthen theTCP/IPtab and enter the address. When finished, tapOK
thenNext.
7. Enter the access phone number, and tap Next.
8. Select other desired options, and tap Finish.
9. Specify your current location and phone type (most phone lines are tone) on the Dial-
ing tab. These settings will apply to all connections you create.
Once you have created the connection, it appears in  , Programs, Connections. To start 
the connection, remove your iPAQ H3000 from the cradle, tap the connection icon, enter 
your user name and password, and tap Connect. Once connected, you can:
• Send and receive e-mail messages by using Inbox. Before you can use Inbox, you need 
to provide the information it needs to communicate with the e-mail server. For specific 
instructions, see “Connect Directly to an E-mail Server
”, later in this chapter.
• Visit Web pages by using Pocket Internet Explorer. For information, see Chapter 6 
(Pocket Internet Explorer).
NOTE:You can quickly return toModem Settingsto change connection settings by tapping the
Modemlink at the bottom of theConnectionsfolder. To return to theConnectionsfolder,
tap theConnectionslink.
Connect to Your Network
If you have access to a network, you can send e-mail messages, view intranet pages, syn-
chronize your iPAQ H3000, and possibly access the Internet. You can connect to your net-
work in one of two ways:
•Create a modem connection by using a RAS account. Before you can create this 
modem connection, your network administrator will need to set up a RAS account for 
you. If this is the method you want to use, see “To create a modem connection to a net-
work”.
•Use an Ethernet card and a net tap to connect to the network. If this is the method 
you want to use, see “To create an Ethernet connection to a network
”. 
						

							Getting Connected7-5
To create a modem connection to a network:
1. Get the following information from your network administrator: dial-up access tele-
phone number, user name, password, domain name, and TCP/IP settings.
2. Install a CompactFlash modem card using the optional iPAQ CF Card Expansion Pack 
or a PCMCIA modem card using the optional iPAQ PC Card Expansion Pack. 
NOTE:For information on ordering Compaq iPAQ Expansion Packs, see theAccessories Informa-
tioncard included in the shipping box, or visit the Compaq iPAQ H3000 home page at
www.compaq.com/products/handhelds/
.
3. Tap  then Settings. On the Connections tab, tap Modem.
4. Tap New connection.
5. Enter a name for the connection, such as “Company Connection.”
6. Select your modem type in the Select a modem list. If your modem type does not 
appear, try reinserting the modem card. 
NOTE:You should not need to change any settings inAdvanced. Most servers now use a server-
assigned address. If the server you are connecting to does not use a server-assigned
address, tapAdvancedthen theTCP/IPtab and enter the address. When finished, tapOK
thenNext.
7. Enter the access phone number, and tap Next.
8. Select other desired options, and tap Finish.
9. Specify your current location and phone type (most phone lines are tone) on the Dial-
ing tab. These settings will apply to all connections you create.
Once you have created the connection, it appears in  , Programs, Connections. To start 
the connection, remove your iPAQ H3000 from the cradle, tap the connection icon, enter 
your user name, domain, and password, and tap Connect. Once connected, you can:
•Send and receive e-mail messages by using Inbox. Before you can use Inbox, you 
need to provide the information it needs to communicate with the e-mail server. For 
specific instructions, see “Connect Directly to an E-mail Server
”, later in this chapter.
•Visit Internet or intranet Web pages by using Pocket Internet Explorer. You may 
need to set up a proxy server to visit Internet Web pages. For more information on set-
ting up a proxy server, see Pocket Internet Explorer Help on the iPAQ H3000.
•Synchronize. For more information, see ActiveSync Help on the computer. 
						

							7-6Getting Connected
To create an Ethernet connection to a network:
You do not need to create a new connection on your iPAQ H3000. Instead, you must pur-
chase and configure an Ethernet card that is compatible with your iPAQ H3000. 
1. Get the following information from your network administrator: user name, password, 
and domain name.
2. Install the optional CompactFlash or PCMCIA Ethernet card into your optional CF 
Card or PC Card Expansion Pack. For instructions on inserting and using the Ethernet 
card, see the owner’s manual for the card.
NOTE:For information on ordering Compaq iPAQ Expansion Packs, see theAccessories Informa-
tioncard included in the shipping box, or visit the Compaq iPAQ H3000 home page at
www.compaq.com/products/handhelds/
.
Network Settings will appear automatically the first time you insert the card, so that 
you can configure the Ethernet card. Most networks use DHCP, so you should not 
have to change these settings unless your network administrator instructs you to do so.
3. Tap OK. (If it does not appear or to change settings later, tap  , then Settings. On the 
Connections tab, tap Network then the adapter you want to change.)
4. Connect the Ethernet card to the network by using a network cable. For information, 
see your owners manual.
If you want to synchronize your iPAQ H3000, tap  , then Programs. Tap the Connec-
tions folder, then ActiveSync. Select Network Connection as the connection method 
then tap Connect. Remote synchronization with a computer will work only if you have set 
up a partnership with that computer through ActiveSync and have set ActiveSync to allow 
remote connections. Other restrictions apply. For more information on synchronizing 
remotely, see ActiveSync Help on the computer.
If you want to access your e-mail server or the intranet, tap  , then Settings. On the 
Connections tab, tap Network then the Identification tab. Enter your user information. If 
you need assistance, see your network administrator. 
Once connected, you can do the same activities as listed in the preceding section. 
						

							Getting Connected7-7
End a Connection
If you started the connection from a program, such as Inbox or Pocket Internet Explorer, 
disconnect from that program first. Then, tap   then To d a y. Tap   or   at the bottom 
of the screen then Disconnect. To end a network connection, remove the card from your 
iPAQ H3000.
Connect Directly to an E-mail Server
You can set up a connection to an e-mail server so that you can send and receive e-mail 
messages by using a modem or network connection and Inbox on your iPAQ H3000.
NOTE:The ISP or network must use a POP3 or IMAP4 e-mail server and an SMTP gateway.
Inbox does not currently support connecting with proprietary e-mail protocols such as
Juno, or Virgin Net. However, you can still access the Internet through these services.
There may be third-party programs available that would enable you to send and receive
e-mail messages through proprietary protocols.
You can use multiple e-mail services to receive your messages. For each e-mail service 
you intend to use, first set up and name the e-mail service. If you use the same service to 
connect to different mailboxes, set up and name each mailbox connection.
To set up a e-mail service:
1. Tap Services, then New Service in Inbox on your iPAQ H3000. 
2. Select POP3 or IMAP4 as the service type, name the service, and tap Next. For infor-
mation on which service type to select, ask your ISP or network administrator. 
						

							7-8Getting Connected
3. Select a connection from the Connection list. If you have not created a connection, 
select Create new connection and follow the steps in the wizard. When you return to 
this screen at the end of the wizard, select the connection you created from the Con-
nection list.
A wizard will walk you through the remaining steps. For an explanation of a screen, tap 
Start then Help. When finished, tap Services then Connect to connect to your e-mail 
server. For more information on using the Inbox program, see “Inbox: Sending and 
Receiving E-mail Messages” in Chapter 4.
Get Help on Connecting
More information on the procedures described here, as well as information on additional 
procedures, can be found in the following locations:
•“Inbox: Sending and Receiving E-mail Messages
” in Chapter 4.
• Online Help on the iPAQ H3000. Tap  then Help. Tap View, All Installed Help, 
then Inbox or Connections.
• ActiveSync Help on the computer. In ActiveSync, click Microsoft ActiveSync Help 
on the Help menu.
• Appendix A, “Tips and Troubleshooting
”. 
						

							Tips and Troubleshootinga-1
appendix a
T
IPS AND TROUBLESHOOTING
This chapter contains troubleshooting information that can help you to solve any problems 
you might encounter with your iPAQ H3000. It also has a tips section that may help you to 
get better service from your iPAQ H3000. 
If you cant solve a particular problem, see “Where to Find Information
” in Chapter 1. The 
various documents and websites listed here may have the information you need to solve 
the problem.
To help diagnose a malfunction, use the Diagnostic utility, which activates a debugging 
and system diagnostic tool. Press the QMenu button, then tap QUtilities, Self Test. For 
more information, see Self Test
 in Chapter 2.
If you encounter a problem that you cannot solve, contact Compaq technical support or 
your service provider for assistance.
Reset the iPAQ H3000 and Clear Memory
Resetting the iPAQ
If your iPAQ H3000 responds slowly, stops responding as expected, or “freezes,” try reset-
ting it. A reset causes the iPAQ H3000 to restart and re-adjust memory allocation. 
Unsaved data in open windows may be lost. Use the stylus to press and hold the Reset but-
ton for about two seconds. 
						

							a-2Tips and Troubleshooting
NOTE:Do not turn off your iPAQ as it must remain on in order to reset.
Clearing memory
If you want to clear all data from your iPAQ H3000 and return it to the factory settings, 
you should clear the memory. 
1. Using the stylus, slide open the On/Off door on the base of the iPAQ H3000.
2. Slide the On /Off switch to the Off position using the stylus. Wait about one minute, 
then slide the switch to the On position.Clearing memory deletes all data and restores the iPAQ H3000 to its default set-
tings. Programs installed at the factory remain, while data you have created and
programs you have installed are erased. 
						

							Tips and Troubleshootinga-3
3. Close the Battery On/Off door using the stylus.
NOTE:Use CF Backup/Restore or ActiveSync to keep a backup of your iPAQ data so that if you
need to clear memory, you can restore the data on your iPAQ. For more information, see
“Backup and Restore Data
” in Chapter 2, and ActiveSync Help on the computer.
Battery Loses Power
When the battery is low, you will see a battery icon in the status bar of the To d a y screen. 
Recharge a low battery as soon as possible. If your iPAQ H3000 shuts down, you still have 
about 24 hours to recharge the battery before you lose the data on your Pocket PC. 
You want your iPAQ H3000 battery charge to last as long as possible, especially when 
you’re on the road. Under normal conditions, you can get many hours of use from a full 
charge. The following tips to help you get the most from them:
Use external power whenever possible
Use the AC adapter to plug your iPAQ H3000 into external power whenever possible, 
especially when:
• Establishing a remote connection (some modems use a lot of power).
• Using the backlight feature of your iPAQ H3000 display.
• Connecting to a computer.
• Playing audio files for extended periods.
Shorten auto-suspend time
While on battery power, your iPAQ H3000 automatically suspends operation if you 
haven’t touched the hardware buttons or used the stylus for three minutes. Maximize bat-
tery life by shortening the time. Press the QMenu button, then press Power, and adjust the 
On battery power setting. Letting the battery fully discharge has the same effect as clearing memory: all data
is lost and your iPAQ H3000 returns to its factory settings. If your iPAQ H3000 shuts
down, you should recharge the battery within 24 hours. 
						

							a-4Tips and Troubleshooting
Turn off sounds you don’t need
The iPAQ H3000 produces sounds in response to a number of events, such as warnings, 
appointments, and screen taps or hardware-button presses. To optimize battery life, turn 
off any sounds you don’t need. Tap   then Settings. On the Personal tab, tap Sounds & 
Reminders and clear check boxes on the Vo l u m e  and Reminders tabs.
Turn off notification light
Tap   then Settings. On the Personal tab, tap Sounds & Reminders. On the Remind-
ers tab, clear the Flash light for check box.
If You Forget Your Password
If you forget your password, you’ll need to clear memory on the iPAQ H3000. See “Reset 
the iPAQ H3000 and Clear Memory”, earlier in this appendix.
If you’ve used ActiveSync or CF Backup/Restore to create a backup file, all of your pro-
gram data can be restored. Your Pocket PC password is removed and you can set a new 
password.
If You Run Out of iPAQ H3000 Memory
Memory on your iPAQ H3000 is shared between storage memory and program memory. 
Storage memory is used to store the information you create and programs you install. Pro-
gram memory is used to run programs on your iPAQ H3000. The iPAQ H3000 automati-
cally manages the allocation between storage and program memory. However, in some 
situations, such as when memory is low, the iPAQ H3000 may not be able to automatically 
adjust the allocation. If you receive a message stating that storage or program memory is 
unavailable, try the following solutions: