Compaq hp pavilion ze4100 notebook pc User Manual

							HP Pavilion ze4100 Notebook PC
Compaq Evo Notebook N1010v Series
Compaq Presario 1100 Series Mobile PC
Technology Code KE
Service Manual 
						

							iiService Manual
© 2002 Hewlett-Packard Company
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel,
Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. All other product
names mentioned herein may be trademarks of their respective companies.
HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this material. The information
in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The
warranties for HP products are set forth in the express limited warranty statements accompanying such products.
Nothing herein should be construed as constituting an additional warranty.
This document contains proprietary information that is protected by copyright. No part of this document may be
photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard
Company.
Service Manual
First Edition October 2002
Reference Number: N1010v/1100/ze4100
Document Part Number: F5761-90006 
						

							Service Manualiii
Contents
Product Information ...................................................................................................... 1-1
Features ......................................................................................................................................... 1-3
Operation ....................................................................................................................................... 1-6
Turning the Notebook On and Off ......................................................................................... 1-6
Checking the Status of the Notebook ..................................................................................... 1-7
Using Fn Hot Keys ................................................................................................................. 1-8
Resetting the Notebook ..........................................................................................................1-9
Specifications .............................................................................................................................. 1-10
Internal Design ............................................................................................................................ 1-14
Removal and Replacement ............................................................................................ 2-1
Disassembly Flowchart.................................................................................................................. 2-3
Removing the Battery (User-Replaceable) .................................................................................... 2-4
Removing a SDRAM Module (User-Replaceable) ....................................................................... 2-5
Removing the Wireless LAN Mini-PCI Card (User-Replaceable) ............................................... 2-6
Removing the Hard Disk Drive (User-Replaceable) ..................................................................... 2-7
Replacing Small Parts (User-Replaceable) ................................................................................... 2-9
Removing the Keyboard Cover (User-Replaceable) ................................................................... 2-10
Removing the Speaker Assembly (User-Replaceable) ................................................................ 2-12
Removing the Keyboard (User-Replaceable) .............................................................................. 2-13
Removing the Switchboard PCA (User-Replaceable) ................................................................ 2-15
Removing the CD/DVD Drive (User-Replaceable) .................................................................... 2-16
Removing the Display Assembly (Authorized Service Providers Only)..................................... 2-17
Removing the Top Case (Authorized Service Providers Only) .................................................. 2-20
Removing the Floppy Drive (Authorized Service Providers Only)............................................. 2-22
Removing the Infrared (I/R) PCA (Authorized Service Providers Only) ................................... 2-25
Removing the Heatsink (with Fan) (Authorized Service Providers Only) .................................. 2-27
Removing the CPU Module (Authorized Service Providers Only) ............................................ 2-29
Removing the Motherboard (Authorized Service Providers Only) ............................................. 2-31
Replacing Components on a Bottom Case .................................................................................. 2-35
Repairing the BIOS IC (Authorized Service Providers Only) .................................................... 2-37
Removing Other Components (Authorized Service Providers Only) ......................................... 2-39
Troubleshooting and Diagnostics ................................................................................. 3-1
Support by Authorized Service Providers ..................................................................................... 3-1
Troubleshooting ............................................................................................................................ 3-2
Checking for Customer Abuse ............................................................................................... 3-3
Troubleshooting the Problem ................................................................................................. 3-3
Verifying the Repair ............................................................................................................... 3-4
Suggestions for Troubleshooting............................................................................................ 3-5
Diagnostic Tools ......................................................................................................................... 3-17
e-Diagtools Diagnostic Program .......................................................................................... 3-17
Power-On Self-Test ..............................................................................................................3-18
Sycard PCCtest 450/460 PC Card (Optional) ...................................................................... 3-24
Windows Management Instrumentation (WMI)................................................................... 3-25
BIOS Setup Utility................................................................................................................ 3-25
Replaceable Parts ........................................................................................................... 4-1 
						

							ivService Manual
Reference Information................................................................................................... 5-1
Password Removal Policy ............................................................................................................. 5-1
Hewlett-Packard Display Quality Statement ................................................................................. 5-2
Service Notes and Obsolete Parts ................................................................................................. 5-4
Figures
Figure 1-1. Front View......................................................................................................................... 1-3
Figure 1-2. Back View ......................................................................................................................... 1-4
Figure 1-3. Bottom View ..................................................................................................................... 1-5
Figure 1-4. Resetting the Notebook ..................................................................................................... 1-9
Figure 1-5. Replaceable Module Diagram .........................................................................................1-14
Figure 2-1. Disassembly Flow.............................................................................................................. 2-3
Figure 2-2. Removing the Battery........................................................................................................ 2-4
Figure 2-3. Removing an SDRAM Module ......................................................................................... 2-5
Figure 2-4. Removing the Mini-PCI Card ........................................................................................... 2-6
Figure 2-5. Removing the Hard Disk Drive ......................................................................................... 2-7
Figure 2-6. Removing the Hard Disk Drive Tray ................................................................................ 2-8
Figure 2-7. Removing the Keyboard Cover ....................................................................................... 2-11
Figure 2-8. Removing the Speaker Assembly.................................................................................... 2-12
Figure 2-9. Removing the Keyboard .................................................................................................. 2-14
Figure 2-10. Removing the Switchboard PCA .................................................................................. 2-15
Figure 2-11. Removing the CD/DVD Drive ...................................................................................... 2-16
Figure 2-12. Removing the Display Assembly .................................................................................. 2-18
Figure 2-13. Removing the Top Case ................................................................................................ 2-21
Figure 2-14. Removing the Floppy Drive ..........................................................................................2-23
Figure 2-15. Removing the I/R PCA.................................................................................................. 2-26
Figure 2-16. Removing the Heatsink (with Fan)................................................................................ 2-27
Figure 2-17. Removing the CPU Module .......................................................................................... 2-30
Figure 2-18. Removing the Motherboard...........................................................................................2-32
Figure 2-19. Example of Serial Number Label .................................................................................. 2-35
Figure 2-20. Replacing the Antennas................................................................................................. 2-36
Figure 2-21. Removing a PCMCIA Door .......................................................................................... 2-36
Figure 2-22. Boot-Block Jumper........................................................................................................ 2-38
Figure 3-1. Basic Troubleshooting Steps ............................................................................................. 3-2
Figure 4-1. Exploded View .................................................................................................................. 4-2 
						

							Service Manualv
Tables
Table 1-1. Notebook Products ............................................................................................................. 1-1
Table 1-2. Product Comparisons .......................................................................................................... 1-2
Table 1-3. Activating Power Modes .................................................................................................... 1-6
Table 1-4. Main Status Lights (front of notebook) ..............................................................................1-7
Table 1-5. Keyboard Status Lights ....................................................................................................... 1-7
Table 1-6. Fn Hot Keys ........................................................................................................................ 1-8
Table 1-7. Specifications.................................................................................................................... 1-10
Table 1-8. Accessories ....................................................................................................................... 1-13
Table 1-9. Functional Structure Description ...................................................................................... 1-15
Table 2-1. Removal Cross-Reference .................................................................................................. 2-1
Table 2-2. Required Equipment ........................................................................................................... 2-2
Table 2-3. Recommended Screw Torque Values ................................................................................. 2-2
Table 2-4. Replacing Small Parts (User-Replaceable) ......................................................................... 2-9
Table 2-5. Removing Components..................................................................................................... 2-39
Table 3-1. ASP Support Options.......................................................................................................... 3-1
Table 3-2. Scope of Diagnostic Tools .................................................................................................. 3-5
Table 3-3. Troubleshooting Suggestions.............................................................................................. 3-6
Table 3-4. POST Terminal-Error Beep Codes ................................................................................... 3-19
Table 3-5. POST Messages ................................................................................................................ 3-22
Table 3-6. Sycard PCCtest Commands ..............................................................................................3-24
Table 3-7. BIOS Setup Menus and Parameters .................................................................................. 3-26
Table 4-1. Replaceable Parts ................................................................................................................ 4-3
Table 4-2. Accessory Replaceable Parts .............................................................................................. 4-5
Table 4-3. Part Number Reference....................................................................................................... 4-5
Table 5-1. LCD Guidelines .................................................................................................................. 5-3 
						

							viService Manual
Introduction
This manual provides reference information for servicing the HP Pavilion ze4100 Notebook PC
(technology code KE), Compaq Evo Notebook 1010v Series (technology code KE), and Compaq
Presario 1100 Series Mobile PC (technology code KE). It is for use by authorized service personnel
while installing, servicing, and repairing these products.
The manual is designed as a self-paced guide that will train you to install, configure, and repair these
notebooks. The manual is self-contained, so you can follow it even without having equipment
available.
The following table lists other sources of information about the notebook computers and related
products.
SourceAddress or NumberComments
HP Notebook W eb Site• http://www.hp.com/notebooks
• (http://www.europe.hp.com/notebo
ok, European mirror)
HP Business Support W eb
sitewww.hp.com/go/bizsupport
HP Partnership W eb site http://partner.americas.hp.com Restricted to authorized resellers only.
HP Asia Pacific Channel
Support Centre for DPSP
Partnershttp://www.hp.com.au Restricted to DPSP Partners only.
HP/MCD W eb site http://www.mcd.hp.com HP’s internal W eb site for division
information.
America Online Keyword: HP Call (800) 827-6364 for membership
within the US.
CompuServe GO HP Call (800) 524-3388 for membership
within the US.
HP Support Assist CD-ROM (800) 457-1762 US and Canada.
(801) 431-1587 Outside US and Canada.
Microsoft W indows manual Information about W indows operating
system.
Microsoft W eb site http://www.microsoft.com Information and updates for W indows
operating systems. 
						

							Service Manual Product Information 1-1
1 
Product Information
The following list of HP and Compaq notebook products is current at the time of publication but is
subject to change.
  Table 1-1. Notebook Products
NotebookProduct *CPU **DisplayHardDriveCD/DVDDrives
StandardSDRAM/Video MemCommunicationBattery
Pavilion ze4100 Notebook PC
F5855 H/ABA Celeron 1.6-GHz 14.1-in XGA 20 GB combination/
no diskette256 MB/32 uma LAN + modem Li ion
F5856 H/ABA Celeron 1.8-GHz 14.1-in XGA 30 GB combination/
no diskette512 MB/32 uma LAN + modem Li ion
F5859 H/ABA Celeron 1.6-GHz 14.1-in XGA 20 GB combination/
no diskette256 MB/32 uma LAN + modem Li ion
F5861 H/ABA Celeron 1.6-GHz 14.1-in XGA 30 GB combination/
no diskette256 MB/32 uma LAN + modem Li ion
F5868 H/ABU Pentium 4-M 1.8-GHz 15.0-in XGA 40 GB combination
+ diskette512 MB/uma LAN + modem Li ion
F5869 H/ABF Celeron 1.8-GHz 15.0-in XGA 30 GB combination
+ diskette256 MB/uma LAN + modem Li ion
F5869 H/ABU Celeron 1.8-GHz 15.0-in XGA 30 GB combination
+ diskette256 MB/uma LAN + modem Li ion
F5870 H/ABF Pentium 4-M 1.7-GHz 15.0-in XGA 30 GB combination
+ diskette256 MB/32 uma LAN + modem Li ion
F5870 H/ABU Pentium 4-M 1.7-GHz 15.0-in XGA 30 GB combination
+ diskette256 MB/32 uma LAN + modem Li ion
F5871 H/ABA Celeron 1.6-GHz 14.1-in XGA 30 GB combination/
no diskette256 MB/32 uma LAN + modem Li ion
F5873 H/ABF Celeron 1.6-GHz 14.1-in XGA 20 GB combination
+ diskette256 MB/uma LAN + modem Li ion
F5873 H/ABU Celeron 1.6-GHz 14.1-in XGA 20 GB combination
+ diskette256 MB/uma LAN + modem Li ion
F5874 H/ABG Celeron 1.7-GHz 14.1-in XGA 20 GB DVD +
diskette128 MB/32 uma LAN + modem Li ion
F5875 H/ABG Pentium 4-M 1.8-GHz 14.1-in XGA 30 GB combination
+ diskette256 MB/uma LAN + modem Li ion
F5878 HG/AR9 Celeron 1.7-GHz 14.1-in XGA 30 GB combination
+ diskette256 MB/32 uma LAN + modem Li ion
F5879 HG/AR9 Pentium 4-M 2.0-GHz 15.0-in XGA 40 GB combination
+ diskette256 MB/32 uma LAN + modem Li ion 
						

							1-2 Product Information Service Manual
NotebookProduct *CPU **DisplayHardDriveCD/DVDDrives
StandardSDRAM/Video MemCommunicationBattery
Compaq Evo Notebook N1010v Series
F5771 J/ABJ Celeron 1.6-GHz 14.1-in XGA 20 GB CD +
diskette128 MB/uma LAN + modem Li ion
F5772 J/ABJ Celeron 1.6-GHz 14.1-in XGA 30 GB CD +
diskette256 MB/uma LAN + modem Li ion
Compaq Presario 1100 Series Mobile PC
F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA 20 GB DVD +
diskette256 MB/uma LAN + modem Li ion
F5781 H/ABZ Celeron 1.6-GHz 14.1-in XGA 20 GB DVD +
diskette256 MB/uma LAN + modem Li ion
F5782 H/ABZ Celeron 1.6-GHz 14.1-in XGA 20 GB combination
+ diskette256 MB/uma LAN + modem Li ion
F5783 H/ABZ Celeron 1.8-GHz 15.0-in XGA 30 GB combination
+ diskette256 MB/uma LAN + modem Li ion
F5876 H/ABD Celeron 1.6-GHz 14.1-in XGA 20 GB DVD +
diskette256 MB/uma LAN + modem Li ion
F5877 H/ABD Celeron 1.6-GHz 14.1-in XGA 20 GB combination
+ diskette256 MB/uma LAN + modem Li ion
F5880 H/ABD Celeron 1.8-GHz 14.1-in XGA 30 GB combination
+ diskette256 MB/uma LAN + modem Li ion
  Table 1-2. Product Comparisons
HP Pavilion ze4100Compaq Evo Notebook N1010v and
Presario 1100
Processor*Pentium 4-M (1.7-, 1.8-, and 2.0-GHz)
Celeron (1.6-, 1.7-, and 1.8 GHz)Celeron (1.6- and 1.8-GHz)
MemoryUp to 1 GB (1024 MB) SDRAM using 512 MB
modules.
At least 128 MB SDRAM preinstalled.Up to 512 MB SDRAM using 256 MB modules.
At least 128 MB SDRAM preinstalled.
Display15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA (1024 × 768)
active-matrix TFT.15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA (1024 × 768)
active-matrix TFT.
VideoATI Mobility Radeon graphics accelerator with
16, 32, or 64 MB UMA graphics memory,
4x AGP graphics capability.ATI Mobility Radeon graphics accelerator with
16, 32, or 64 MB UMA graphics memory,
4x AGP graphics capability.
Operating
SystemW indows XP Professional or Home preinstalled. W indows XP Professional or Home preinstalled.
Power StatesOn, Standby, Hibernate, Off. On, Standby, Hibernate, Off.
* Intel Mobile Pentium 4-M and Intel Celeron Mobile processors.
All models feature HP TopTools, and are ACPI compliant. 
						

							Service Manual Product Information 1-3
Features
The following three illustrations show the notebook’s main external features. For an exploded view of
the notebook, see page 4-2.
 
  Figure 1-1. Front View
1.  Notebook open/close latch.
2. One-touch buttons.
3.  Keyboard status lights.
4.  Power button. Turns the notebook on and off.
5.  Touch pad, scroll pad, click buttons, plus on-off
button.
6.  Main status lights (left to right): power mode, hard
disk activity, battery.7.  Microphone option (not available).
8. Infrared port.*
9.  W ireless on-off button and indicator light.*
10. Battery.
11. CD-ROM, DVD, or other drive.
12. PS/2 keyboard or PS/2 mouse port (supports Y
adapter).
* on certain models 
						

							1-4 Product Information Service Manual
 
  Figure 1-2. Back View
13. AC adapter jack.
14. Two universal serial bus (USB) ports.
15. LAN  port.*
16. S-video  port.*
17. Parallel port (LPT1). Use this port for a
parallel printer or other parallel device.
18. Serial port (COM1). Use this port for a serial
mouse, modem, printer, or other serial
device.
19. External monitor port.
20. Kensington lock slot (security connector).21. Modem  port.*
22. PCMCIA card and CardBus slot and button.
23. IEEE 1394 port.*
24. Audio jacks (left to right): external microphone, audio
out (headphones).
25. Volume  controls.*
26. Audio mute button and audio mute light.*
27. Floppy  drive.*
* on certain models