compaq evo notebook n800c series User Manual
Here you can view all the pages of manual compaq evo notebook n800c series User Manual. The Compaq manuals for Notebook are available online for free. You can easily download all the documents as PDF.
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2–10Maintenance and Service Guide Troubleshooting 2.3 Troubleshooting Flowcharts Ta b l e 2 - 4 Troubleshooting Flowcharts Overview Flowchart Description 2.1 Initial troubleshooting 2.2 No power, part 1 2.3 No power, part 2 2.4 No power, part 3 2.5 No power, part 4 2.6 No video, part 1 2.7 No video, part 2 2.8 Nonfunctioning docking station 2.9 No operating system (OS) loading 2.10 No OS loading from hard drive, part 1 2.11 No OS loading from hard drive, part 2 2.12 No OS loading from hard drive, part...
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Troubleshooting Maintenance and Service Guide2–11 Flowchart 2.1—Initial Troubleshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound?Beeps, LEDs, or error messages? Keyboard/ pointing device working?Go to Section 2.17, Nonfunctioning Device. Go to Section 2.2, No Power. Go to Section 2.6, No Video.All drives working? Y Y Y Y YY Y Y N N N N N End N N N Go to Section 2.9, No OS Loading. Go to Section 2.15, No Audio.Go...
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2–12Maintenance and Service Guide Troubleshooting Flowchart 2.2—No Power, Part 1 1. Reseat the power cables in the docking station and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. Done Remove from docking station (if applicable). Power up on battery power? Power up on AC power? Power up in docking station? Power up on battery power? Power up in docking station?Done *Reset power. *Reset power.Power up on AC power? NY YN N YN N Y Y YN 1. On some...
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Troubleshooting Maintenance and Service Guide2–13 Flowchart 2.3—No Power, Part 2 Continued from Section 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Done NY Power on? Check battery by recharging, moving it to another computer, or replacing it. Power on? Done Y Replace power supply (if applicable). N Power on? Done YN Go to Section 2.4, No Power, Part 3. 268135-002.book Page 13 Thursday, October 24, 2002 4:10 PM
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2–14Maintenance and Service Guide Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from Section 2.3, No Power, Part 2. Reseat AC adapter in computer and at power source. Internal or external AC adapter? Done Done DoneDone Power on? Power on?Power on? Plug directly into AC outlet. Power LED on? Power outlet active?Try different outlet.Replace external AC adapter. Replace power cord. Y N Y Y Y Y N NN N External Internal Go to Section 2.5, No Power, Part 4. 268135-002.book Page 14 Thursday,...
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Troubleshooting Maintenance and Service Guide2–15 Flowchart 2.5—No Power, Part 4 Y N Continued from Section 2.4, No Power, Part 3. Reseat loose components and boards and replace damaged items. Open computer. Loose or damaged parts? Y Close computer and retest. Power on? Done N Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *NOTE: Replace these items as a set to...
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2–16Maintenance and Service Guide Troubleshooting Flowchart 2.6—No Video, Part 1 A N Stand-alone or Docking Station? No Video. Replace the following one at a time. Test after each replacement. 1. Cable between notebook and computer display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board Internal or external display*?Adjust brightness.Video OK? Done Docking Station Internal Stand-alone External Adjust brightness. Video OK? Done Y Press lid switch to ensure operation. Video OK?...
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Troubleshooting Maintenance and Service Guide2–17 Flowchart 2.7—No Video, Part 2 Y N Continued from Section 2.6, No Video, Part 1. Done Adjust external monitor display.Video OK?Adjust display brightness. Video OK?Video OK? DoneDone Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor connection.Go to “A” in Section 2.6, No Video, Part 1.Check brightness of external monitor. Try another external monitor. Internal and external video OK? Go to Section 2.8,...
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2–18Maintenance and Service Guide Troubleshooting Flowchart 2.8—Nonfunctioning Docking Station (if applicable) Y N Reseat power cord in docking station and power outlet. N Replace the following docking station components one at a time. Check computer operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking motor mechanism Check voltage setting on docking station. Reset monitor cable connector at docking station.Reinstall notebook into docking...
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Troubleshooting Maintenance and Service Guide2–19 Flowchart 2.9—No Operating System (OS) Loading No OS loading from hard drive, go to Section 2.10. Reseat power cord in docking station and power outlet. No OS loading from diskette drive, go to Section 2.13. No OS loading from CD- or DVD-ROM drive, go to Section 2.14. No OS loading from network, go to Section 2.20. No OS Loading.* *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins....