compaq evo notebook n1005 series User Manual

2–4Maintenance and Service Guide
Troubleshooting
Selecting from the Security Menu
Table 2-2
Security Menu
Select To Do This
Setup Password Enter, change, or delete a setup password. 
(The setup password is called an administrator 
password in Compaq Computer Security, a 
program accessed from the Windows Control 
Panel.)
Power-on Password Enter, change, or delete a power-on password.
DriveLock Passwords Enable/disable DriveLock; change a DriveLock 
User or Master password.
✎Drive Lock Settings are...

Troubleshooting
Maintenance and Service Guide2–5
Selecting from the Advanced Menu
Table 2-3
Advanced Menu
Select To Do This
Language (or press F2) Change the Computer Setup language.
Boot Options Enable/disable:
■QuickBoot, which starts the computer more 
quickly by eliminating some startup tests.
(If you suspect a memory failure and want to 
test memory automatically during startup, 
disable QuickBoot.)
■MultiBoot, which sets a startup sequence 
that can include most bootable devices and 
media in the...

2–6Maintenance and Service Guide
Troubleshooting
Device Options 
(continued)■Change the parallel port mode from 
Enhanced Parallel Port (EPP, the default 
setting) to standard, bidirectional, EPP or 
Enhanced Capabilities Port (ECP).
■Set video-out mode to NTSC (default), PAL, 
NTSC-J, or PAL-M.*
■Enable/disable all settings in the SpeedStep 
window. (When Disable is selected, the 
computer runs in Battery Optimized mode.)
■Specify how the computer recognizes 
multiple identical docking bases that are...

Troubleshooting
Maintenance and Service Guide2–7
2.2 Using Compaq Diagnostics
When you access Compaq Diagnostics, a scan of all system 
components is displayed on the screen before the Compaq 
Diagnostics window opens.
You can display more or less information from anywhere within 
Compaq Diagnostics by selecting Level on the menu bar.
Compaq Diagnostics is designed to test Compaq components. 
If non-Compaq components are tested, the results may be 
inconclusive.
Obtaining, Saving, or Printing...

2–8Maintenance and Service Guide
Troubleshooting
Obtaining, Saving, or Printing Diagnostic
Test Information
1. Access Compaq Diagnostics by selecting Start > Settings > 
Control Panel > Compaq Diagnostics.
2. Select the Test tab.
3. In the scroll box, select the category or device you want 
to test.
4. Select a test type:
❏Quick Test—Runs a quick, general test on each device in 
a selected category.
❏Complete Test—Performs maximum testing on each 
device in a selected category.
❏Custom Test—Performs...

Troubleshooting
Maintenance and Service Guide2–9
5. Select a test mode:
❏Interactive Mode—Provides maximum control over 
the testing process. You determine whether the test was 
passed or failed, and you may be prompted to insert or 
remove devices.
❏Unattended Mode—Does not display prompts. If errors 
are found, they are displayed when testing is complete.
6. Click Begin Testing.
7. Select a tab to view a test report:
❏Status tab—Summarizes the tests run, passed, and failed 
during the current testing...

2–10Maintenance and Service Guide
Troubleshooting
2.3 Troubleshooting Flowcharts
Ta b l e  2 - 4
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 Initial Troubleshooting
2.2 No Power, Part 1
2.3 No Power, Part 2
2.4 No Power, Part 3
2.5 No Power, Part 4
2.6 No Video, Part 1
2.7 No Video, Part 2
2.8 Nonfunctioning Docking Station
2.9 No Operating System (OS) Loading
2.10 No OS Loading From Hard Drive, Part 1
2.11 No OS Loading From Hard Drive, Part 2
2.12 No OS Loading From Hard Drive, Part...

Troubleshooting
Maintenance and Service Guide2–11
Flowchart 2.1 - Initial Troubleshooting
Connecting
to network
or modem?
Begin
troubleshooting.
Is there
power?
Is the OS
loading? Is there video?
(no boot)
Is there
sound?Beeps,
LEDs, or error
messages?
Keyboard/
pointing device 
working?Go to
Flowchart 2.17,
Nonfunctioning
Device. Go to
Flowchart 2.2,
No Power, Part 1.
Go to
Flowchart 2.6,
No Video, Part 1.All drives
working?
Y
Y
Y
Y
YY
Y
Y N N
N
N
N
End
N
N
N
Go to
Flowchart 2.9,
No OS Loading.
Go to...

2–12Maintenance and Service Guide
Troubleshooting
Flowchart 2.2 - No Power, Part 1
1. Reseat the power cables in the docking 
station and at the AC outlet.
2. Ensure that the AC power source is active.
3. Ensure that the power strip is working.
Done
Remove from
docking station
(if applicable).
Power up
on battery
power?
Power up
on AC
power?
Power up
in docking
station?
Power up
on battery
power?
Power up
in docking
station?Done *Reset
power.
*Reset
power.Power up
on AC
power?
NY YN
N
YN
N
Y Y
YN
* On...

Troubleshooting
Maintenance and Service Guide2–13
Flowchart 2.3 - No Power, Part 2
Continued from 
Flowchart 2.2,
No Power, Part 1.
Visually check for
debris in battery 
socket and clean 
if necessary.
Done
NY
Power on? Check battery 
by recharging, 
moving it to 
another computer, 
or replacing it.
Power on?
Done
Y
Replace 
power supply
(if applicable).
N
Power on?
Done
YN
Go to
Flowchart 2.4,
No Power,
Part 3.
272638-001.book  Page 13  Thursday, July 25, 2002  4:21 PM