compaq evo notebook n1000 series User Manual

2–28Maintenance and Service Guide
Troubleshooting
Flowchart 2.18 - Nonfunctioning Keyboard
Y
N
OK? Keyboard
not operating 
properly.
External
device
works?Replace
system
board.
Replace
system
board. Connect notebook 
to good external 
keyboard.
Reseat internal 
keyboard 
connector 
(if applicable).
Replace internal 
keyboard or 
cable.
OK?
Y N
Y
N
DoneDone
279372-001.book  Page 28  Friday, July 19, 2002  11:50 AM 

Troubleshooting
Maintenance and Service Guide2–29
Flowchart 2.19 - Nonfunctioning Pointing Device
Y
N
OK? Pointing device
not operating 
properly.
External
device
works?Replace
system
board.
Replace
system
board. Connect notebook 
to good external 
pointing device.
Reseat internal 
pointing device 
connector 
(if applicable).
Replace internal 
pointing device 
or cable.
OK?
Y N
Y
N
DoneDone
279372-001.book  Page 29  Friday, July 19, 2002  11:50 AM 

2–30Maintenance and Service Guide
Troubleshooting
Flowchart 2.20 - No Network or Modem Connection
Y
Disconnect all 
power from
the notebook
and open.
No network
or modem 
connection.
N
Done Digital
line?
Network
or modem jack 
active?Replace jack or 
have jack 
activated.
Connect
to nondigital
line.
NIC/modem 
configured in OS?Reload
drivers and 
reconfigure.
Reseat 
NIC/modem 
(if applicable).Replace 
NIC/modem 
(if applicable).
Replace
system
board.OK?
OK? Done
N N
N N Y
Y Y
Y
279372-001.book  Page 30...

Maintenance and Service Guide3–1
3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a 
reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the 
computer serial number and model number located on the bottom 
of the computer (Figure 3-1).
Figure 3-1. Serial Number Location
279372-001.book  Page 1  Friday, July 19, 2002  11:50 AM 

3–2Maintenance and Service Guide
Illustrated Parts Catalog
3.2 Computer System Major Components
Figure 3-2. Computer System Major Components
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Illustrated Parts Catalog
Maintenance and Service Guide3–3
Table 3-1
Spare Parts: Computer System Major Components
Item DescriptionSpare Part 
Number
1Displays
Contain parts with carbon finish for use with
Evo Notebook N1000 models
15.0-inch, TFT, SXGA+
15.0-inch, TFT, XGA
14.1-inch, XGA
Contain parts with silver finish for use with
Presario 1500 models
15-inch, TFT, SXGA+
15-inch, TFT, XGA
14-inch, TFT, XGA
Display inverter board (not illustrated)291643-001
291642-001
291641-001
286754-001
285521-001...

3–4Maintenance and Service Guide
Illustrated Parts Catalog
Figure 3-2. Computer System Major Components
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Illustrated Parts Catalog
Maintenance and Service Guide3–5
Table 3-1
Spare Parts: Computer System Major Components (Continued)
Item DescriptionSpare Part 
Number
Miscellaneous Plastics/Hardware Kit, includes:285541-001
2a
2b
2c
2d
2e
2f
2g
2h
2i
2j
2k
2l
2mLeft hinge cover
Right hinge cover
*Display assembly release
TouchPad bracket
Charger board shield
Optical drive rear alignment rail
Optical drive front alignment rail
PC Card space saver
*Connector cover
*Hard drive bracket
*Mini PCI compartment...

3–6Maintenance and Service Guide
Illustrated Parts Catalog
Figure 3-2. Computer System Major Components
279372-001.book  Page 6  Friday, July 19, 2002  11:50 AM 

Illustrated Parts Catalog
Maintenance and Service Guide3–7
Table 3-1
Spare Parts: Computer System Major Components (Continued)
Item DescriptionSpare Part 
Number
4Keyboards (for use only with TouchPad notebook models)
Arabic
Belgian
Brazilian
Chinese
Czech
Danish
French
French 
Canadian
German
Hebrew
Hungarian
International
Italian
Japanese285530-171
285530-181
285530-201
285530-AA1
285530-221
285530-081
285530-051
285530-121
285530-041
285530-BB1
285530-211
285530-002
285530-061
285530-291Korean
Latin...