Cisco Router DPC3925 User Manual
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IMPORTANT SAFETY INSTRUCTIONS 4021192 Rev B 11 Antennas Use only the antenna supplied with the product. 20090312 CE_Gateway
12 4021192 Rev B Introduction Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new Cisco® Model DPC3925 DOCSIS® 3.0 or EPC3925 EuroDOCSIS™ Wireless Residential Gateway with Embedded Digital Voice Adapter is a cable modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. The DPC3925 and EPC3925 residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device. With a DPC3925 or EPC3925 residential gateway, your Internet enjoyment, home and business communications, and personal productivity will surely soar. This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPC3925 and EPC3925 residential gateway for high-speed Internet and digital telephone service for your home or office. Refer to the appropriate section in this guide for the specific information you need for your situation. Contact your service provider for more information about subscribing to these services. Benefits and Features Your new DPC3925 and EPC3925 residential gateway offers the following outstanding benefits and features: Compliant with DOCSIS 3.0, 2.0, and 1.x standards along with PacketCable™ and EuroPacketCable™ specifications to deliver high-end performance and reliability High performance broadband Internet connectivity to energize your online experience Two-line embedded digital voice adapter for wired telephony service Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity 802.11n Wireless Access Point Wi-Fi Protected Setup (WPS), including a push button switch to activate WPS for simplified and secure wireless setup User configurable Parental Control blocks access to undesirable Internet sites Advanced firewall technology deters hackers and protects the home network from unauthorized access Attractive compact design that allows for vertical, horizontal, or wall-mounted operation
4021192 Rev B 13 Introduction Color-coded interface ports and corresponding cables simplify installation and setup DOCSIS-5 compliant LED labeling and behavior provides a user and technician friendly method to check operational status and act as a troubleshooting tool Allows automatic software upgrades by your service provider
14 4021192 Rev B Whats In the Carton? Whats In the Carton? When you receive your wireless residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One of the DOCSIS Residential Gateway models (DPC3925 or EPC3925): One power adapter (models requiring external power supply) One Ethernet cable (CAT5/RJ-45) One CD-ROM If any of these items are missing or damaged, please contact your service provider for assistance. Notes: You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your wireless residential gateway. Cables and other equipment needed for telephone service must be purchased separately. Contact your service provider to inquire about the equipment and cables you need for telephone service.
4021192 Rev B 15 Front Panel Description Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Front Panel LED Status Indicator Functions (on page 99), for more information on front panel LED status indicator functions. Model DPC3925 shown here 1 POWER—ON, power is applied to the wireless residential gateway 2 DS—ON, the wireless residential gateway is receiving data from the cable network 3 US—On, the wireless residential gateway is sending data to the cable network 4 ONLINE—ON, the wireless residential gateway is registered on the network and fully operational 5 ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports. BLINKING indicates that data is being transferred over the Ethernet connection 6 USB—ON, a device is connected to the USB port. BLINKING indicates that data is being transferred over the USB connection 7 WIRELESS LINK—ON, the Wireless Access Point is operational. BLINKING indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point has been disabled by the user 8 WIRELESS SETUP—OFF (normal condition) wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new wireless clients on the wireless network 9 TEL1—ON indicates telephony service is enabled. Blinks when line 1 is in use. OFF indicates that phone service for TEL 1 is not enabled 10 TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use. OFF indicates that phone service for TEL 2 is not enabled
16 4021192 Rev B Back Panel Description Back Panel Description The following illustrations show the description and function of the back panel components on the Cisco DPC3925 residential gateway. 1 POWER—Connects the residential gateway to the AC power adapter that is provided with your residential gateway CAUTION: Avoid damage to your equipment. Only use the power supply that is provided with your residential gateway. 2 ON/OFF SWITCH (European models only)—Allows you to power of the residential gateway without removing the power cord 3 MAC ADDRESS LABEL—Displays the MAC address of the residential gateway 4 TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 5 USB—Connects to selected client devices 6 ETHERNET—Four Rg-45 Ethernet ports connect to the Ethernet port on your PC or your home network 7 CABLE—c-connector connects to an active cable signal from your service provider
4021192 Rev B 17 Back Panel Description 8 WIRELESS SETUP—Pressing this switch initiates wireless setup, this feature allows the user to add new Wi-Fi Protected Setup (WPS) compliant wireless clients to the home network 9 RESET—A momentary pressing (1-2 seconds) of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory- default of all settings and then reboots the gateway CAUTION: The Reset button is for maintenance purposes only. Do not use unless instructed to do so by your cable or telephone service provider. Doing so may cause you to lose any cable modem settings you have selected.
18 4021192 Rev B What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements. Note: You will also need an active cable input line and an Internet connection. Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD-ROM drive Minimum System Requirements for Macintosh MAC OS 7.5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 2000 operating system (or later) with TCP/IP protocol installed, or an Apple Macintosh computer with TCP/IP protocol installed An active 10/100/1000BASE-T Ethernet network interface card (NIC) installed
4021192 Rev B 19 How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your residential gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the options in this section. I Do Not Have a High-Speed Internet Access Account If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services. You will need to give your service provider the following information: The serial number of the modem The Media Access Control (MAC) address of the modem (CM MAC) Other MAC address numbers as needed These numbers appear on a bar code label located on the residential gateway. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by CM MAC. The following illustration shows a sample bar code label. Write down these numbers in the space provided here. Serial Number _______________________ MAC Address ________________________
20 4021192 Rev B How Do I Subscribe to High-Speed Internet and Telephone Service? I Already Have an Existing High-Speed Internet Access Account If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the residential gateway. Refer to the serial number and MAC address information listed previously in this section. I Want to Use the Application Server for Telephone Service You will also need to set up a telephone account with your local service provider to use your residential gateway for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers, or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line. Discuss these options with your telephony service provider.