Cisco Router DPC3208 User Manual

 
 
 Common Troubleshooting Issues 
 
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Common Troubleshooting Issues 
This section describes common problems and offers solutions.  
I dont understand the front panel status indicators 
See Operation of Front Panel Indicators (on page 21), for more detailed information 
on front panel LED status indicator operation and function.  
The Cable Modem does not register an Ethernet connection 
Try one of the following solutions: 
 Verify that your computer has an Ethernet card and that the...

 
Chapter 5    Troubleshooting the DOCSIS Cable Modem  
 
 
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working here but does not work at other locations in the home, a professional 
may need to diagnose and repair a problem with your telephone wiring. 
 Verify that the telephone company has removed the previous telephone service 
from your home telephone wiring. 
 Your telephone service may not be enabled from your cable telephony service 
provider. Contact your cable telephony service provider for more information. 
  

 
 
 Tips for Improved Performance 
 
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Tips for Improved Performance 
If your cable modem does not perform as expected, the following tips may help. If 
you need further assistance, contact your service provider. 
 Verify that the plug to your cable modem AC power is properly inserted into an 
electrical outlet. 
 Verify that your cable modem AC power cord is not plugged into an electrical 
outlet that is controlled by a wall switch. If a wall switch controls the electrical 
outlet,...

 
 
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Introduction 
This chapter provides contact information to obtain product support.  
 
 
6 Chapter 6 
Customer Information 
In This Chapter 
 Customer Support ................................................................................ 42  

 
Chapter 6    Customer Information  
 
 
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Customer Support 
If You Have Questions 
If you have questions about this product, contact the representative who handles 
your account for information.  
If you have technical questions, telephone your nearest technical support office at 
one of the following telephone numbers.  
The Americas 
United States Cisco® Services  
Atlanta, Georgia 
Technical Support 
 For Digital Broadband Delivery System products 
only, call: 
– Toll-free: 866...

 
 
 Customer Support 
 
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Australia 
Australia Sydney Technical Support 
Telephone: 011 61 2 8446 5394 
Fax: 011 61 2 8446 8015 
Japan 
Japan Tokyo Technical Support 
Telephone: 011 81 3 5322 2067 
Fax: 011 81 3 5322 1311 
 
  

 
 
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A 
accessing the Internet • 35 
accessories • 4 
B 
battery 
charging • 29 
disposal • vi 
location of • 28 
maintaining • 27, 29 
operation without • 30 
removal and replacement • 29 
safe handling of • vi 
C 
cable service • 35 
connections 
description of • 7 
how to connect • 18 
to computer • 35 
E 
Ethernet • 10, 37 
exposure to moisture • vii 
F 
features, product • 4 
I 
indicators 
behavior • 22, 24, 25 
described • 5 
operation of • 21 
installation 
professional • 35...

 
Index 
 
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USB • 4, 35 
V 
ventilation requirements • vii 
Voice settings 
LEDs • 5, 22, 24, 25 
W 
wall mounting 
instructions • 17 
slots • 16