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Chapter 1      Getting Started Guide
In Case of Difficulty
Resetting the Switch
This section describes how to reset the switch by rerunning Express Setup. These 
are reasons why you might want to reset the switch:
 You installed the switch in your network and cannot connect to it because you 
assigned the wrong IP address.
 You want to clear all configurations from the switch and assign a new IP 
address.
 You are trying to enter Express Setup mode, and the switch LEDs start 
blinking when you press the Mode button (which means that the switch is 
already configured with IP information).
CautionResetting the switch deletes the configuration and reboots the switch.
To reset the switch:
 Press and hold the Mode button. The switch LEDs begin blinking after about 
3 seconds. Continue holding down the Mode button. The LEDs stop blinking 
after 7 more seconds, and then the switch reboots.
The switch now behaves like an unconfigured switch. You can enter the switch IP 
information by using Express Setup as described in the 
“Running Express Setup” 
section on page 1-4.
 Did you connect a crossover cable instead of 
a straight-through Ethernet cable between a 
switch port and the Ethernet port of the PC?If yes, connect a straight-through cable to an 
Ethernet port on the switch and the PC. Wait 30 
seconds before entering 10.0.0.1 in the browser.
 Did you connect the Ethernet cable to the 
console port instead of to a 10/100 or 
10/100/1000 Ethernet port on the switch?If yes, disconnect from the console port. Connect 
to an Ethernet port on the switch and the PC. Wait 
30 seconds before entering 10.0.0.1 in the 
browser.
 Did you wait 30 seconds after connecting the 
switch and the PC before entering the IP 
address in your browser?If not, wait 30 seconds, re-enter 10.0.0.1 in the 
browser, and press Enter.
 Did you enter the wrong address in the 
browser, or is there an error message?If yes, re-enter 10.0.0.1 in the browser, and press 
Enter. 
						

							 
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In Case of Difficulty
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Accessing Help Online
First look for a solution to your problem in the troubleshooting section of the 
Catalyst 2960 Switch Hardware Installation Guide or the Catalyst 2960 Switch 
Software Configuration Guide on Cisco.com. You can also access the Cisco 
Technical Support and Documentation website for a list of known hardware 
problems and extensive troubleshooting documentation, including:
 Factory defaults and password recovery
 Recovery from corrupted or missing software
 Switch port problems
 Network interface cards
 Troubleshooting tools
 Field notices and security advisories
Follow these steps:
1.Open your browser, and go to http://www.cisco.com/.
2.Click Technical Support and Documentation.
3.Under the Documentation section, click Switches.
4.Under the LAN Switches section, click Cisco Catalyst 2960 Series 
Switches.
For More Information
For more information about the switch, see these documents on Cisco.com:
 Catalyst 2960 Switch Hardware Installation Guide (not orderable, but 
available on Cisco.com). 
 Regulatory Compliance and Safety Information for the Catalyst 2960 Switch 
(order number DOC-7816880=). 
 Release Notes for the Catalyst 2960 Switch (not orderable but available on 
Cisco.com)
 Catalyst 2960 Switch Software Configuration Guide (not orderable but 
available on Cisco.com).  
						

							 
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Chapter 1      Getting Started Guide
Obtaining Documentation and Submitting a Service Request
 Catalyst 2960 Switch Command Reference (not orderable but available on 
Cisco.com). 
 Catalyst 2960 Switch System Message Guide (not orderable but available on 
Cisco.com). 
Obtaining Documentation and Submitting a Service 
Request
For information on obtaining documentation, submitting a service request, and 
gathering additional information, see the monthly What’s New in Cisco Product 
Documentation, which also lists all new and revised Cisco technical 
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple 
Syndication (RSS) feed and set content to be delivered directly to your desktop 
using a reader application. The RSS feeds are a free service and Cisco currently 
supports RSS Version 2.0.
Cisco Warranty Information
For warranty information, see the product documentation and compliance 
document that shipped with this product. 
						

							 
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Cisco Warranty Information
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