Christie Digital Systems Ds60+, Dw30, Matrix 3000 Users Manual

							Section 5 
Troubleshooting  
 
Christie DS+60/Dw3K/Marix 3000 User’s Manual     5-1 
 
If the projector does not appear to be operating properly, note the symptoms present and use the following guide to 
assist you. If you cannot resolve the problems yourself, contact your dealer for assistance. 
NOTE: A qualified service technician
 is required when opening the projector to diagnose any “probable cause”. 
 
 
 
 
The projector is on but there’s no display... 
1.  Was a lens cover accidentally left on? Remove lens cover. 
2.  Make sure the shutter is OPEN. 
3.  Is the lamp ignited? It could take up to 3 attempts to strike a lamp. With a 90 
second wait period in between each attempt it could take a total of 4.5 minutes to 
turn the lamp on. Check 
LAMP STATUS. 
4.  Is the correct input selected? 
5.  Is the source connected properly? Check the cable connections and make sure the 
correct source is selected. 
6.  Can you access test patterns? Make sure there is not a full black test pattern 
selected for display—press 
Menu  to access test patterns, then cycle patterns 
with 
 keys. 
Severe motion artifacts… 
1.  Most likely there is a synchronization problem with reversed 3/2 pull-down in 
60Hz-to-24Hz film-to-digital conversion in your source. Correct at the source. 
Image appears “squeezed” or vertically stretched into center of screen 
1.  Check your Resizing selection. 
The display is jittery or unstable… 
1.  If the display is jittery or blinking erratically, ensure that the source is properly 
connected and of adequate quality for detection. With a poor quality or 
improperly connected source, the projector will repeatedly attempt to display an 
image, however briefly. 
2.  The horizontal or vertical scan frequency of the input signal may be out of range 
for the projector. Refer to Section 6, Specifications for scan frequency ranges. 
3.  The sync signal may be inadequate. Correct the source problem. 
5.1   Displays 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY:  
						

							Section 5: Troubleshooting 
5-2     Christie DS+60/DW3K/Matrix 3000 User’s Manual      
The display is faint… 
1.  Brightness and/or contrast may be set very low. 
2.  The source may be double terminated. Ensure the source is terminated only once. 
3.  The source (if non-video) may need a different sync tip clamp location. 
The upper portion of the display is waving, tearing or jittering… 
1.  This can sometimes occur with video or VCR sources. Check your source. 
Portions of the display are cut off or wrap to the opposite edge… 
1.  Resizing and/or blanking may need adjustment. 
The display appears compressed (vertically stretched)… 
1.  The frequency of the pixel sampling clock is incorrect for the current source. 
2.  Resizing, vertical stretch and positioning options may be improperly adjusted for 
the incoming source signal. 
Data is cropped from edges 
1.  Check settings for Blanking. 
2.  If incoming data is still missing from the image, reduce the image size to within 
the display area available in the projector.  
Display quality appears to drift from good to bad, bad to good… 
1.  The source input signal may be of low quality. 
2.  The H or V frequency of the input may have changed at the source end. 
The display has suddenly frozen… 
1.  If the screen blacks out inexplicably, it is possible that excessive voltage noise on 
the AC or ground input has interrupted the projector’s ability to lock on to a 
signal. Power down the projector and disconnect from AC. Then plug in again and 
power up as usual. 
Colors in the display are inaccurate… 
1.  The color, tint, color space, color temperature and/or other settings may require 
adjustment. 
2.  Make sure you are using the proper channel for this source. 
3. Check Color Wheel Calibration.  
The display is not rectangular… 
1.  Check leveling of the projector. Make sure that the lens surface and screen are 
as parallel to each other as possible. 
2.  Is the vertical offset correct? Adjust as necessary using the vertical offset knob. 
3.  Check if Keystone is incorrectly set. 
The display is “noisy”… 
1.  Display adjustment at your input source may be required. Adjust pixel tracking, 
phase and filter. Noise is particularly common on YPbPr signals from a DVD 
player. (If using a PC source, adjust using a high-frequency test pattern with one 
pixel on/off throughout.)   Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY:  
						

							Section 5: Troubleshooting 
 
   Christie DS+60/DW30/Matrix 3000 User’s Manual     5-3  
2.  The video input may not be terminated. Make sure the video input is terminated 
(75 
Ω). If it is the last connection in a loop-through chain, the video input should 
be terminated at the last source input only. 
3.  The input signal and/or signal cables carrying the input signal may be of poor 
quality. 
4.  If the distance between the input source device and the projector is greater than 25 
feet, signal amplification/conditioning may be required. 
5.  If the source is a VCR or off-air broadcast, detail may be set too high. 
 
For more information on lamp operation modes and auto-switching, refer to Section 3 
– 3.7 The Lamp Menu. 
 
1. The projector enforces a 90 second delay between powering down and up again, 
because a hot lamp is more difficult to ignite. NOTE: It can potentially take 2 
minutes to cool a lamp sufficiently enough before re-striking it.  
1.  It takes 25 seconds for the projector to power up and strike a lamp. One of the 
inherent properties of the lamp is that it may not strike with the first attempt. The 
projector will wait 90 seconds before trying to strike the lamp again. It will try a 
total of three times (4.5 minutes total) before it declares the lamp as “Failed to 
Strike” – check 
LAMP STATUS.  
2.  Make sure the shutter is OPEN. 
1.  Did you request a lamp operation mode change during power up? The projector 
will ignore any commands sent during initialization. Wait for “ON” to appear in 
the LED status display window before entering a command. 
2.  Check the status of the lamp. The lamp operation mode will not change if there is 
a lamp with an associated failure or lamp is not installed. 
3.  Make sure you have allowed enough time for the projector to turn a lamp on. This 
can take up to 4.5 minutes, as the projector will strike a lamp up to 3 times 
waiting 90 seconds in between each attempt. Only after a lamp is successfully 
turned on will the lamp operation mode change. 
1.  Make sure the Ethernet settings are valid for your site—all network devices 
should have the same subnet mask and unique IP addresses. 
2.  Make sure to save any address change, and re-boot to implement. 
3.  If you still have trouble establishing communications with a projector added to an 
existing Ethernet network, the projector’s IP address is likely in conflict with 
another address already in use. Contact your network administrator. 
5.2 Lamps 
  Projector Delayed on 
 Power Up 
  Powered Up, But No  

  Light On The Wall  
  
  Lamp Operation Mode  

 Didn’t Change 
5.3 Ethernet  
						

							Section 6 
Specifications 
 
      Christie DS+60/DW30/Matrix 3000 User’s Manual     6-1 
 
NOTES: 1) Due to continuing research, specifications are subject to change without notice. 2) 
Specifications apply to all models unless otherwise noted. 
 
 
Resolution 
SXGA+ (1400 x 1050) for  DS+60 and Matrix 3000 
720P  (1280 x 720, widescreen) for  DW30  
Brightness   
DS+60   
  Dual Lamp (White Boost ON)  6000 ANSI lumens 
  Single Lamp (White Boost ON)  3050 ANSI lumens 
DW30 & Matrix 3000 
  Dual Lamp (White Boost ON)  2700 ANSI lumens 
  Single Lamp (White Boost ON)  1500 ANSI lumens 
Contrast Ratio 
DS+60 & DW30   1100:1 – 5000:1 full field  when using
  light shutter  
Matrix 3000
 1500:1 – 4000:1 on/off contrast ratio 
      with internal aperture
 
Brightness Uniformity  90% across the screen 
Colors and Gray Scale 
Resolution   8 bits  
Displayable Colors  64 million 
Color Wheel 
DS+60   2xRGW80B  
DW30  2xRGBRGB 
Matrix  3000  2xRGB 
Color Temperature 
Default 6300K ±500K  with White Boost = 10 
  6000K±500K  with White Boost = 0 
Range of Adjustment  3200K – 9600K 
  Dis
play   
						

							Section 6: Specifications 
6-2     Christie DS+60/DW30/Matrix 3000 User’s Manual      
 
 * for DS+60 and Matrix 3000, 0% offset is equal to half the image above and below lens center (525 
pixels) OR half the image to the left or right of lens center (700 pixels) – see table below. 
Table5.1. SXGA+ Lens Offsets 
%Pixels%Pixels% Pixels%Pixels
0.8:1 fixed 38-809082-02 12% +/-63 56% +/-588 7% +/-48 53% +/-748
1.2:1 fixed 38-809083-02 120% +/-630 110% +/-1155 78% +/-546 89% +/-1246
1.3-1.7:1 zoom 38-809084-02 120% +/-630 110% +/-1155 78% +/-546 89% +/-1246
1.7-2.5:1 zoom 38-809085-02 120% +/-630 110% +/-1155 78% +/-546 89% +/-1246
2.5-4.0:1 zoom 38-809086-02 120% +/-630 110% +/-1155 78% +/-546 89% +/-1246
4.0-7.0:1 zoom 38-809087-02 120% +/-630 110% +/-1155 78% +/-546 89% +/-1246 Maximum amount of 
projected image to one 
side of lens center  Lens TypeVertical Offset            
(% of half height)Maximum  amount of 
projected image above or 
below lens center Horizontal Offset          
(% of half width) Part No. 
* for DW30, 0% offset is equal to half the image above and below lens center (360 pixels) OR half 
the image to the left or right of lens center (640 pixels) – see table below. 
Table 5.2. 720P Lens Offsets 
 
 
Analog RGB or YPrPb (Interlaced or Progressive Scan Format) 
Horizontal Frequency Range  15 – 120 kHz 
Vertical Frequency Range (See Note 1)  23.97 – 150 Hz 
Pixel Clock Rate  13-210 MHz max 
Signal Format 
Input Levels   R, G, B, - with sync:  1.0V
p-p ±2dB 
      R, G, B, - without sync:  0.7V
p-p ±2dB 
     Pb, Pr  0.7
p-p ±2dB 
DC Offset ±2V 
Nominal Impedance  75 ohms 
Note 1: Value specifies frame rate of non-interlaced sources and field rate for 
interlaced sources. Frame/field rates higher than the maximum refresh rate of the 
panels will be displayed at a lower rate. 
 
Sync 
(Interlaced or Progressive Scan Format) 
Horizontal Frequency Range  15 – 120 kHz 
Vertical Frequency Range (See Note 1)  23.97 – 120 Hz 
Sync Type  Separate H and V 
 Composite 
(bi-level, tri-level, XOR) 
 Sync-On-Green/luma 
(bi-level, tri-level) 
 MarcoVision compatible 
Polarity (See Note 2)  Positive or Negative 
Input Levels (See Note 2)    0.5V
pp – 4.0Vpp 
DC Offset (See Note 2) ±3V 
Nominal Impedance (See Note 2)  75 ohms 
Horizontal Sync Duty Cycle  3% min, 20% max 
Note 2: Does not apply to sync-on-green/luma.    Lenses      
 
(optional) 
 Inputs 
%Pixels%Pixels%Pixels% Pixels
0.88:1 fixed 38-809082-02 81% +/-292 90% +/-652 31% +/-200 66% +/-840
1.3:1 fixed 38-809083-02 231% +/-832 110% +/-1192 104% +/-664 102% +/-1304
1.42-1.86:1 38-809084-02 231% +/-832 165% +/-1192 104% +/-664 102% +/-1304
1.86-2.73:1 38-809085-02 231% +/-832 165% +/-1192 104% +/-664 102% +/-1304
2.73-4.38:1 38-809086-02 231% +/-832 165% +/-1192 104% +/-664 102% +/-1304
4.38-7.66:1 38-809087-02 231% +/-832 165% +/-1192 104% +/-664 102% +/-1304 Maximum amount of 
projected image to one 
side of lens center  Lens Type Part No.Vertical Offset            
(% of half height)Maximum  amount of 
projected image above or 
below lens center Horizontal Offset          
(% of half width) 
						

							Section 6: Specifications 
 
   Christie DS+60/DW30/Matrix 3000 User’s Manual     6-3  
Composite Video and S-Video 
Signal Formats  Composite-video 
(CVBS), S-video Y/C)  
Video Standards    NTSC, NTSC 4.43, PAL, PAL M, 
  PAL N, PAL60, SECAM 
Input Levels  Composite-video:  1.0Vp-p ±3db (including sync tip) 
  S-video luma (Y):  1.0Vp-p ±3dB (including sync tip) 
  S-video chroma (C):  630mV nominal (burst) 
DC Offset ±2V 
Nominal Impedance  75 ohms 
Return Loss (VSWR)  20dB min (1.2:1 max.) @ 6 MHz 
DVI-I – Analog 
Input Characteristics  Same as Analog RGB except as 
 noted below. 
Formats  RGB or YPbPr – video signal cannot 
  be routed to the decoder. 
Sync Types  Separate H and V 
(direct or swapped) 
 
Bi-level – TTL levels only  
 Composite (XOR, OR) 
 Sync-on-green 
  Serrations and/or Equalization pulses 
 MacroVision 
(standard & progressive)  
DVI-I – Digital  
Input Characteristics  meets DVI spec 
DVI Cable Length  5m 
EDID   Supported 
HDCP (High Speed Digital Content Protection)  Supported 
RS-232 Serial Input 
Connector Type  1 male DB9 (RS-232 out) 
    1 female DB9 (RS-232 in) 
RS-422 Serial Input 
Connector Type  1 female DB9 connector  
Network Control 
Ethernet  1 RJ45 connector 
Max. Baud Rate  115200 
Remote Control 
Type  IR with wired ability 
Range 30 meters 
Laser Pointer  Included 
Battery Type (2 required)  AA, 1.5V Alkaline 
Wired Control  
Connector Type  3.5mm plug 
Input Levels  High:  2.2V min. 
 Low: 0.9V max. 
  Power:  500mA @ 5V  
						

							Section 6: Specifications 
6-4     Christie DS+60/DW30/Matrix 3000 User’s Manual      
 
 General 
Voltage Range  100 – 240 VAC nominal 
Line Frequency   50 Hz – 60 Hz nominal 
Max. Inrush Current  68 A 
Current Rating    Both lamps on - 8.4A @ 100V (typical),  
      3.5A @ 240V (typical) 
    One lamp on -  4.8A @ 100V (typical), 
      2.0A @ 240V (typical) 
Power Consumption    Both lamps on - 840W nominal 
      One lamp on - 480W nominal 
Type  OSRAM 300W P-VIP 
Power   300 Watts 
Operating Position  ± 20 deg. tilt from horizontal plane 
Warm up to full brightness  5 minutes 
Lamp Life (typical)  1500 hours per lamp 
 
 
Dimensions (L x W x H) 374mm x 510mm x 256mm 
  14.7” x 20.1” x 10.1”  
Weight 36 lbs 
 
CAN/CSA  C22.2  No. 60950-00 
ANSI/UL 60950 3
rd Edition 
EN60950, 2000   European Norm, Safety of Information Technology Equipment 
China Compulsory Certificate  (CCC) 
FDA 
 
Emissions 
FCC Code of Federal Regulations, Title 47, Part 15, Conducted and Radiated 
Emissions, Class A 
EN55022 (CISPR 22) for Information Technology Equipment, Conducted and 
Radiated, Class A  
EN61000-3-2 Induced Harmonic Distortion 
EN61000-3-3 Induced Voltage Fluctuations (Flicker) 
Immunity 
EN55024, specific to Information Technology Equipment (all parts), under which are: 
EN61000-4-2 ESD, 
EN61000-4-3 Radiated Immunity, 
EN61000-4-4 Fast Transient/Burst Immunity 
EN61000-4-5 Surge Immunity, 
EN61000-4-6 Immunity to Conducted Disturbances, 
EN61000-4-8 Magnetic Field Immunity, 
EN61000-4-11 Voltage Dips, Short Interruptions and Voltage Variations Immunity   Power Re
quirements 
 Lamps  
  Size and Weight 
 Safety 
 EMI  
						

							Section 6: Specifications 
 
   Christie DS+60/DW30/Matrix 3000 User’s Manual     6-5  
Temperature 10°C to 35°C 
Humidity 20% to 90% 
Altitude   0m to 3050m 
 
Temperature -20°C to 70°C 
Humidity  5% to 95% 
Altitude  0m to 9144 m 
 
IR remote (with batteries) 
Wired remote control cable  
Line Cords (North American and European) 
Computer cable (Dsub15 to DVI-I) 
DVI-I cable 
S-video cable 
User’s Manual 
Kore 10-bit Librarian for downloading new software 
Ceiling Mount 
Stacking Kit 
Shipping Case 
Service manual 
Remote IR Sensor 
Lenses (SXGA+) 
0.8:1 fixed (38-809082-01) 
1.2:1 fixed (38-809083-02) 
1.3-1.7:1 zoom (38-809084-02) 
1.7-2.5:1 zoom (38-809085-02) 
2.5-4.0:1 zoom (38-809086-02) 
4.0-7.0:1 zoom (38-809087-02) 
Optional Input Modules 
RGB500 Input Module 
RGB400 Active Loop-Through Input Module 
RGB400 Buffered Amplifier Input Module 
PC250 Analog Input Module  
Serial Digital Input Module 
DVI/DFP Input Module 
Dual SD/HD-SDI Module   Operating Environment 
 Non-Operating  
 Environment 
 Standard Com
ponents 
 Optional Accessories