Christie Digital Systems Ds+60, Dw30, Matrix 3000 Users Manual

							Section 3: Operation 
 
Christie DS+60/DW30/Matrix 3000 User’s Manual     3-65  
Other Signal Error Messages 
In addition to the common Bad Sync and “No Signal” errors, you may encounter a 
signal error message indicating that HSYNC and/or VSYNC are either too fast or too 
slow. When such a message appears, check the frequencies shown in the Status menu. 
If they are correct, then the signal is not recognized by the projector. On some PCs 
you may be able to change the settings to generate a compatible signal. If the 
frequencies shown in the Status menu are incorrect, check the cabling to see where the 
problem might originate. 
When the projector encounters a system malfunction, either a System Warning 
message or a System Error message may appear. Both types of messages are 
accompanied by a numerical error code on the LED status display window next to the 
built-in keypad. A system malfunction can be cleared with 
Ex i t Ex i t  from 
presentation level, but may indicate the need for service by a qualified service 
technician. 
NOTE: System messages appear on-screen only if Display Error Messages has been 
set to “Screen” or “All”. 
System Warnings 
A system warning indicates that a system malfunction has been detected (see Status 
LED Codes, below). A system warning message replaces any input signal message 
and disappears when the input signal status changes. While the projector will remain 
operational, the message indicates the presence of a potentially serious problem that 
should be reported to the manufacturer. You can press 
Ex i tEx i t to remove the 
message, but for best results you should reset the projector—power the projector 
down and up again with the 
 (power) key. 
System Errors 
A system error message indicates that a serious malfunction has been detected and 
must be reported to the manufacturer as soon as possible (see Status LED Codes, 
below). The projector will no longer operate and must be reset—power the projector 
down and up again with the 
 (power) key. 
The Status LED Codes 
If the status code display on the back of the projector shows one of the following 
values, you have encountered a likely system error requiring the attention of a 
qualified service technician (see System Warnings and System Errors, above). 
Acknowledge and clear the error with 
Ex i t Ex i t from presentation level, or try 
resetting the projector by powering it off and on again, cooling when necessary. 
Consult and contact your dealer if the problem persists. 
The specific code number identifies the source of the error detected, and is 
particularly useful in cases where the projector is too far away to read the 
accompanying text message in the LED status display window. For example, the code 
“27” means “Lamp 1 could not be turned on”. Error codes for this projector are listed 
in the table below.   S
ystem Warnings / Errors  
						

							Section 3: Operation 
3-66   Christie DS+60/DW30/Matrix 3000 User’s Manual  
 Code Description GENERAL 12  Software bug. Contact dealer/factory. 13  Flash memory corrupted. Download new software. 14  Engineering only programming is complete. Call Christie, replace TIPM. 15  Attempting to download code without being in boot mode 16  Invalid interrupt. Power off/on. If it persists, contact dealer/factory. 17  Forced boot mode. Keys held down too long. 18  Attempting to program boot mode without jumper LAMP FAILURES 21  Lamp compartment too hot 25  Lamp 1 not installed 26  Lamp 1 Interlock: door open, lamp not installed 27  Unable to turn lamp 1 ON 28  Lamp 1 shut off unexpectedly 29  Lamp 1 driver overheated 2A  Lamp 1 driver operation error (e.g. too hot can’t start) 2C  Lamp 1 driver UART communications failure 30  Lamp 2 not installed 31  Lamp 2 door open 32  Unable to turn lamp 2 ON (unknown reason) 33  Lamp 2 shut off unexpectedly 34  Lamp 2 driver overheated 35  Lamp 2 driver reports operation error (e.g. too hot can’t start) 36  Lamp 2 driver UART communications failure 37  Lamp Watchdog Tripped – Unless lamps turn on again after 3 minutes, assume software hung. POWER AND COOLING 41  Lamp 1 driver Vcc to low 42  Color wheel 1 stopped for at lease one second 44  Lamp 2 driver Vcc too low 45  Color wheel 2 stopped for at least one second 4C  Projector shutdown due to critical error 51 TIPM fan failed 53 Main blower failed 56  Engine fan failed 57  Lamp 1 driver fan failed 58  Lamp 1 fan failed 59  Lamp 2 driver fan failed 5A  Lamp 2 fan failed TIPM (image processor) 60  Boot code CRC failed 61  Unable to program the DigMux PLD 62  Unable to program the Control PLD 63  Unable to program the BUBKS PLD 64  Unrecognized ROM type 65  Write to flash ROM failed 66  General image processor failure 67  Downloaded code will not fit in the ROMs 68  Communication problem with scaler on image processor BUILT-IN or EEPROM  70  Unable to access the EEPROM on the built-in keypad 71  EEPROM memory re-initialization (built-in keypad) 72  Unable to access the EEPROM on the lamp module 73  Unable to access the EEPROM on the Back End Board BACK END BOARD  80  Unable to detect Back End Board 81  Unable to program a device on the programming bus 82  TI flash download failure – not started 83  TI flash download failure – partial write 84  TI flash download failure – checksum read 85  TI – I2C write failure 86 Communications failure BACKPLANE or OPTIONAL INTERFACE MODULE A0  Unable to program the Option Card A1  Unable to power the Option Card  A2  Unable to program the Backplane module A3  Unable to program the Warp Module  
Clear system errors with Ex i t Ex i t. If you encounter a system error, try resetting the projector by powering it off and on 
again (wait at least 90 seconds and allow for proper cooling). For detailed information, monitor the RS232 IN port. Contact 
dealer/factory if error persists and if a code appears that is not listed.
 
 
 Error Codes  
						

							Section 4 
Maintenance  
 
  Christie DS+60/DW3K/Matrix 3000 User’s Manual     4-1 
 
The projector is an international regulatory agency approved product designed for safe 
and reliable operation. It is important to acknowledge the following precautions while 
operating the projector to assure complete safety at all times. 
 WARNING 
Always remove the lens when shipping the 
projector.  
 
 WARNING 
NEVER look directly into the projector lens.  
The high brightness of this projector 
could cause permanent eye damage. 
 WARNING 
For protection from ultraviolet radiation, 
keep all projector shielding intact during operation. 
 
Installation should be performed by qualified 
personnel. 
Observe and follow all warnings and instructions marked on the projector. 
The exclamation point within the equilateral triangle alerts the user to 
important operating and maintenance (servicing) instructions in the 
literature accompanying the projector. 
The lightning flash and arrowhead symbol within the equilateral 
triangle alerts the user to uninsulated “dangerous voltage” within the 
projector’s enclosure that may be of sufficient magnitude to constitute 
a risk of electric shock. 
Read all operating instructions prior to using the projector. 
4.1 Warnings and 
Safety 
Guidelines 
 
  Labels and Markings 
 Instructions   
						

							Section 4: Maintenance  
4-2   Christie DS+60/DW30/Matrix 3000 User’s Manual  
 
Operate the projector in an environment, which meets the operating range as specified 
in Section 6 – Specifications. 
◊ Do not operate the projector close to water, such as near a swimming pool. Do not 
operate in extremely humid environments. 
◊ Do not place the projector on an unstable cart, stand or table. A projector and cart 
combination should be used with care. Sudden stops, excessive force and uneven 
surfaces may cause the projector and cart combination to overturn. 
◊ If the projector is to be ceiling mounted, use only the Christie-approved ceiling 
mount fixture. 
The two 300W P-VIP lamps in the projector require replacement when they have 
reached their end of life (approximately 1500 hours), if they have failed during 
operation, or have a drastic change in brightness (typical of aging lamps). To 
effectively maintain operation of the projector it is best to be aware of any changes 
that occur in brightness and the number of hours each lamp is in use. Refer to 4.4. 
Lamp Replacement for more details on lamp replacement. 
NOTE: These are mercury-containing lamps. Handle appropriately. Refer to 
Appendix G for the lamp product safety data sheet. 
Follow all safety and warning precautions regarding lamp replacement and handling. 
 WARNING  
Wait approximately 5 minutes to allow the lamp to cool 
before removing.  
Do not stick hands into the lamp compartment during 
lamp replacement.  
The lamp is under great pressure when hot and may 
explode causing physical injury and/or property 
damage. Allow a lamp to cool before handling and/or 
powering down and unplugging the projector.  
Use only the lamps supplied by CHRISTIE, in the Lamp 
Replacement Kit. 
Use only the attachments and/or accessories recommended by CHRISTIE. Use of 
others may result in the risk of fire, shock or personal injury. 
 WARNING 
Use only the AC power cord supplied. Do not attempt 
operation if the AC supply is not within the specified 
voltage and power range. See Section 6. 
◊ Do not set or rest items on the power cord. Place the projector in an area where 
the projector cord cannot be abused or damaged by persons walking on it or by 
objects rolling over it. 
◊ Operate the projector at the specified voltage only. Do not overload power outlets 
and extension cords as this can result in fire or shock hazards.   Pro
jector Location  
 Lamps 
 
 
 
 Power Cord  
 and Attachments 
  
						

							Section 4: Maintenance  
 
Christie DS+60/DW30/Matrix 3000 User’s Manual     4-3  
◊ The projector is equipped with a three-wire plug having a third grounding pin. 
This is a safety feature – if you are unable to insert the plug into an outlet contact 
an electrician to have the outlet replaced. Do not defeat the safety purpose of this 
grounding-type plug.  
 
Slots and vents in the projector provide ventilation. Never block or cover these 
openings. This ensures reliable operation of the projector and prevents overheating.  
◊ Do not place the projector over a radiator or heat register. The projector should 
not be placed in an enclosure unless proper ventilation is provided. 
◊ Do not “poke” objects into the ventilation openings of the projector. They may 
touch dangerous voltages or short-out components resulting in a fire or shock 
hazard. Do not spill liquids of any kind into the projector. Should an accidental 
spill occur, immediately unplug the projector and have it serviced by a qualified 
service technician. 
If any of the following conditions exist, immediately unplug the projector from the 
power outlet and ask a qualified service technician to look at it. 
◊ The power cord has been damaged. 
◊ The internal cooling fans do not turn on when the projector is first powered up.  
◊ Liquid has been spilled into the projector. 
◊ The projector has been exposed to excessive moisture. 
◊ The projector is not operating normally or its performance has significantly 
deteriorated in a short period of time. 
◊ The projector has been dropped or the shipping case (if applicable) has been badly 
damaged. 
 WARNING 
Do not attempt to service the projector yourself. All 
servicing must be performed by CHRISTIE accredited 
service technicians. 
Use replacement parts that are manufacturer-approved 
only. Use of any other part other than the ones specified 
by the manufacturer can result in fire, electric shock or 
risk of personal injury and irreparable equipment 
damage. 
 WARNING 
Never service the projector while it is still plugged in. 
There are exposed voltages that could cause severe 
physical injuries and possibly death. Always unplug the 
projector and wait 2 minutes to allow the capacitors on 
the power supply to discharge before removing the 
projector’s covers.
 Ventilation 
 Servicing  
						

							Section 4: Maintenance  
4-4   Christie DS+60/DW30/Matrix 3000 User’s Manual  
 
 WARNING 
Always power down and unplug the projector before 
cleaning or servicing. 
 
Table 4.1. Maintenance Guide 
Part Description Frequency How to clean 
Lens  As required 
CLEAN: Clean if absolutely necessary. A 
small amount of dust on the lens has very 
little affect on picture quality. 
To clean: Apply a solvent such as acetone, 
alcohol or vinegar sparingly to clean, lint-
free lens tissue. Wipe across the surface of 
the lens. Do not scrub or rub tissue in 
circular motion, this will scratch the lens. Do 
not reuse tissue. Do not use cleaning tools 
treated with Ether. If particles still appear on 
the lens, try using compressed air to remove. 
 
As required CLEAN 
(front glass only): Clean if absolutely 
necessary. Never touch the glass surface of 
the lamp. Any oil (left by fingerprints) will 
seriously degrade lamp performance or cause 
“hotspots” which can lead to an 
accumulation of intense heat in the touched 
area and cause the lamp to shatter. 
To clean, wait until lamp is cool. Moisten a 
clean, lint-free cotton cloth with isopropyl 
alcohol and gently rub the surface of the 
glass in a circular motion until clean. Lamp Module  
(300 W P-VIP) 
 
 
 
 
 
 
 
 
 
  
 1500 hours or 
sooner if required REPLACE: Refer to 4.4 Lamp Replacement 
for instructions. 
Covers As required 
CLEAN: Clean dust from external covers 
using a clean, lint free cotton cloth as 
required. NOTE: Before cleaning the 
modules, it is recommended that you install 
the lens cap. This will keep dust particles 
from settling on the glass surface of the lens. 
 
 
4.2 Cleaning and 
Maintenance 
Guide  
						

							Section 4: Maintenance  
 
Christie DS+60/DW30/Matrix 3000 User’s Manual     4-5  
 
The optional IR remote uses two AA size, 1.5V alkaline batteries. To replace the 
batteries simply turn the remote over and push out the cover using the finger groove, 
as shown in (1) Figure 4.1.  
Remove and properly discard the old batteries. Insert new batteries in the proper 
positive/negative orientation as shown etched in the bottom of the compartment (2). 
Replace the cover by inserting the tabbed end into the opening and snapping the 
opposite end into place.    
 
Figure 4.1. Replacing remote batteries  
 
The projector uses two 300W P-VIP lamps and can be operated with both lamps ON 
(Dual Lamp Operation mode) or with one lamp ON (Single Lamp Operation mode).  
The projector has the ability to automatically switch modes to maintain continuous 
operation.  
When do I replace a lamp? Lamps that have shown a drastic reduction in 
brightness or have reached their end of life (approx 1500 hours) should be replaced 
immediately. You can check the number of hours each lamp has been in use by 
looking up the number of 
LAMP HOURS in individual lamp submenus or in the Status 
menu.  From the Lamp menu, you can also set a 
LAMP LIMIT and enable the projector 
to send a warning message when it’s powered on to indicate the lamps have reached 
their set limit.  
At anytime during operation, you can check the status of a lamp by checking the lamp 
status in individual lamp submenus – More, Lamp 1 or More, Lamp 2. You will see 
one of six states: “Good”, “Cooling Fan #8 Failed”,  “Cooling Fan #10 Failed, 
“Interlock Tripped”, “Failed to Strike”, “Turned Off Unexpectedly”, “Color Wheel 
Stopped”, “Driver Vcc too Low” or “Lamp Not Installed”. A status of “Failed to 
Strike” or “Turned Off Unexpectedly” indicates a failure that requires further 
investigation and may or may not be directly related to the lamp. 
If you have ruled out the cause being an aged lamp or another component in the 
projector, it may indicate that your lamp has prematurely burned out or failed for 
some other reason (check status LEDs and/or error codes through RS-232, if 
possible). Burned out lamps or lamps that have failed due to some characteristic flaw 
should be replaced, as soon as possible.  
In general, monitor the performance of your projector and replace lamps as needed.
4.3 Replacing 
Remote 
Batteries 
4.4 Lamp 
Replacement  
						

							Section 4: Maintenance  
4-6   Christie DS+60/DW30/Matrix 3000 User’s Manual  
To replace a lamp: 
1. Press 
 to power down the projector and allow the lamp to cool for 
approximately 5 minutes after the fans have turned off before continuing with 
Step 2. If required, you can switch lamp modes and cut power to the lamp you 
want to replace without having to power down the projector and interrupt a 
presentation.  Check the Lamp menu to ensure the lamp operation mode has been 
switched to the other lamp. Allow the lamp to cool sufficiently before continuing 
with Step 2.  
NOTE: Opening a lamp door with a “live” lamp will cause the projector to 
automatically cut power to that lamp. 
 WARNING 
Wait at least 5 minutes after powering down or switching 
lamp operation modes to allow the lamp to cool 
sufficiently before removing.  
 
Figure 4.2. 
2.  Remove the single screw from the 
lamp door you want to open. 
NOTE: The amber window on the 
door (Figure 4.2.) should be dim. If 
it “glows” then the lamp in this 
compartment is still on. Manually 
switch to the other single lamp 
operation mode to cut power to the 
lamp before replacing. (Figure 4.3) 
 
3. Swing the lamp door open. (Figure 
4.3.)  
 
4.  Using a screwdriver or fingers, turn the three lock screws on the lamp module 
counter-clockwise a quarter turn each to “unlock” it.  (Figure 4.4.) 
5.  Using the two finger guides molded into the lamp housing, pull the lamp straight 
out of the projector. (Figure 4.4) The lamp module disconnects from the terminal 
block located at the back of the lamp compartment.  
 
Figure 4.3.  
						

							Section 4: Maintenance  
 
Christie DS+60/DW30/Matrix 3000 User’s Manual     4-7  
 
Figure 4.4. 
6.  Discard the lamp using approved disposal methods for your area. NOTE: Lamps 
containing mercury must be treated as hazardous waste if discarded in large 
volumes.  
 WARNING 
Do not stick hands into an empty lamp compartment, 
especially if the other lamp is still on. The lamp 
compartment can become quite hot and cause physical 
injury. 
7.  On the new lamp module, turn the 
three lock screws to the “unlock” 
position before inserting it into the 
lamp compartment. Align the lamp 
with the three pins located at the 
back of the compartment. Insert the 
lamp all the way in until it is fully 
seated. (Figure 4.5) 
8.  Turn the three lock screws on the 
new lamp module clockwise a 
quarter turn to “lock” it in place. 
(See Figure 4.4 for lock screw 
position.) 
9.  Close the lamp door and tighten the 
screw to secure it in place. 
NOTE: The projector automatically detects a new lamp and records the serial number 
in software the next time it’s powered up. Manual entry of the serial number is not 
required. 
 
Figure 4.5. 
  
						

							Section 4: Maintenance  
4-8   Christie DS+60/DW30/Matrix 3000 User’s Manual  
 
Use the following instructions when replacing a projection lens: 
 NOTE for first time use: The projection lens is shipped separately from the 
projector. Before you install a lens it is important to remove the lens plug from 
the lens opening in the projector and the protective end cap from the lens.  
1.  Power down the projector and wait 5 minutes to allow the lamps to cool before 
continuing with Step 2.  
2.  Place the lens cap on the projection lens to protect it from being damaged during 
the installation or removal process.  
3. When removing the projection lens - Press and hold the 
LENS RELEASE button 
located in the bottom right corner of the projector’s front panel. Grasp the lens 
barrel with your free hand and turn it in a counter-clockwise direction until it can 
be removed from the projector. Release the 
LENS RELEASE button.  
OR 
When installing a projection lens, complete Steps 1 and 2 above. Slide the lens 
into the lens opening in the projector and turn clockwise until it is fully installed. 
 Remove the protective end cap from a new lens before installing 
otherwise you could damage the projector.
 
 
 
Figure 4.6. 
 
4.5 Replacing the  
Projection Lens