Casio Exilim EX FH20 User Manual

							161Appendix
When things don’t go right... 
Troubleshooting
ProblemPossible Cause and Recommended Action
Power Supply
Power does not 
turn on.1)The batteries may not be loaded correctly (page 12).
2)The batteries may be dead.
The camera 
suddenly powers 
down.1)Auto Power Off may have activated (page 131). Turn power 
back on.
2)The batteries may be dead.
3) The camera’s protection function may have activated 
because camera temperature is too high. Turn off the camera 
and wait until it cools down before trying to use it again.
Power will not turn 
off. Nothing 
happens when a 
button is pressed.Remove the batteries from the camera and then reload them.
Image Recording
Image is not 
recorded when the 
shutter button is 
pressed.1)If the camera is in the PLAY mode, press [r
] (REC) to enter 
the REC Mode.
2) If the flash is charging, wait until the charge operation 
finishes.
3) If the message “Memory Full” appears, transfer images to 
your computer, delete images you no longer need, or use a 
different memory card.
4) Flash is required but the flash unit is closed. Press the ð 
(Flash up) to open the flash unit. 
Auto Focus does 
not focus properly1)If the lens is dirty, clean it off.
2)The subject may not be in the center of the focus frame when 
you compose the image.
3) The subject you are shooting may not be a type that is 
compatible with Auto Focus (page 26). Use manual focus 
(page 46).
4) You may be moving the camera when shooting. Try shooting 
with Anti Shake or use a tripod.
5)You may be pressing the shutter button all the way without 
waiting for Auto Focus. Half-press the shutter button and 
allow enough time for Auto Focus to focus.
The subject is out 
of focus in the 
recorded image.The image may not be focused properly. When composing the 
image, make sure the subject is located inside the focus frame.
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							162Appendix
The flash does not 
fire.1)If ?
 (Flash Off) is selected as the flash mode, change to 
another mode (page 35).
2)If battery power is load, replace them with a full set of new 
ones.
3) If a BEST SHOT scene that uses ?
 (Flash Off) is selected, 
change to a different flash mode (page 35) or select a 
different BEST SHOT scene (page 64).
Camera powers 
down during Self-
timer countdown.The batteries may be dead.
The monitor screen 
image is out of 
focus.1) You may be using Manual Focus and have not focused the 
image. Focus the image (page 46).
2)You may be using ´
 (Macro) or Á (Super Macro) for 
scenery or portraits. Use Auto Focus for scenery and portrait 
shots (page 46).
3) You may be trying to use Auto Focus when shooting a close-
up shot. Use the ´
 (Macro) or Á (Super Macro) for close 
ups (page 46).
There is digital 
noise in images.1) Sensitivity may have been increased automatically for a dark 
subject, which increases the chance of digital noise. Use a 
light or some other means to illuminate the subject.
2) You may be attempting to shoot in a dark location with ?
 
(Flash Off) selected, which can increase digital noise and 
make images appear coarse. In this case, turn on flash (page 
35) or use lights for illumination.
3)Flash assist or dynamic range may be enabled for snapshots, 
which can cause an increase in digital noise. Use a light or 
some other means to illuminate the subject.
A recorded image 
was not saved.1)Camera power may have been turned off before the save 
operation was complete, which will result in the image not 
being saved. If the battery indicator shows  , replace 
batteries (alkaline) or charge batteries (Ni-MH) as soon as 
possible.
2) You may have removed the memory card from the camera 
before the save operation was complete, which will result in 
the image not being saved. Do not remove the memory card 
before the save operation is complete.
Though available 
lighting is bright, 
the faces of people 
in the image are 
dark.Not enough light is reaching the subjects. Change the flash 
mode setting to <
 (Flash On) for daylight synchro flash (page 
35), or adjust EV shift to the + side (page 40).
ProblemPossible Cause and Recommended Action
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							163Appendix
Subjects are too 
dark when shooting 
images in a 
seashore or ski 
area.Sunlight reflected by water, sand, or snow, can cause 
underexposure of images. Change the flash mode setting to <
 
(Flash On) for daylight synchro flash (page 35), or adjust EV 
shift to the + side (page 40).
Digital zoom 
(including HD 
zoom) does not 
work. The zoom 
bar indicates zoom 
only up to a zoom 
factor of 20.The digital zoom setting may be turned off. Turn on digital zoom 
(page 82).
The image is out of 
focus during movie 
recording.1) Focusing may not be possible because the subject is outside 
the focus range. Shoot within the allowable range.
2)The lens may be dirty. Clean the lens (page 144).
3) Continuous Auto Focus is not performed during movie 
recording when optical zoom is turned on while “HD/STD” is 
selected as the movie mode, regardless of the current 
Continuous AF setting. You can readjust focus while movie 
recording is in progress by half pressing the shutter button, 
but doing so will cause noise produced by the lens operation 
to be picked up in the audio recording.
4) Focus is fixed during movie recording when “HS” is selected 
as the movie mode.
Playback
The color of the 
playback image is 
different from what 
appears on the 
monitor screen 
when shooting.Sunlight or light from another source may be shining directly 
into the lens when you are shooting. Position the camera so 
sunlight does not shine directly into the lens.
Images are not 
displayed.This camera cannot display non-DCF images recorded onto a 
memory card using another digital camera.
Images cannot be 
edited (with 
resizing, trimming, 
rotation).Note that you cannot edit the following types of snapshots.
• Snapshots created using MOTION PRINT
• CS group snapshots
•Movies
• Snapshots recorded with another camera
ProblemPossible Cause and Recommended Action
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							164Appendix
Other
The wrong date 
and time are 
displayed.The date and time setting is off. Set the correct date and time 
(page 129).
The messages on 
the display are in 
the wrong 
language.The wrong display language is selected. Change the display 
language setting (page 130).
Images cannot be 
transferred over a 
USB connection.1) The USB cable may not be connected securely. Check all 
connections.
2) The wrong USB communication protocol is selected. Select 
the correct USB communication protocol in accordance with 
the type of device you are connecting (pages 113, 119).
3)If the camera is not turned on, turn it on.
4) Your computer may not be able to recognize the camera if 
you connect via a USB hub. Always connect directly to the 
computer’s USB port.
Language selection 
screen appears 
when the camera is 
turned on.1) You did not configure initial settings after purchasing the 
camera or the battery may have been left with dead batteries. 
Configure the correct settings (pages 15, 130).
2) There may be a problem with the camera’s memory data. If 
this is the case, perform the reset operation to initialize the 
camera’s setup (page 135). After that, configure each setting. 
If the language selection screen does not re-appear when you 
turn the camera on, it means that the camera’s memory 
management data has been restored.
If the same message appears after you turn power back on, 
contact your retailer or a CASIO authorized service center.
The lens-barrel unit 
is dirty or looks 
scratched.A lubricating agent is used to ensure that the lens operates 
smoothly. When the lens is extended, the lubricating agent can 
make it appear as if the lens-barrel unit is scratched. You can 
use a soft, dry cloth to wipe the lubricating agent off, if you want. 
When wiping off the lens-barrel unit, wipe gently taking care you 
do not twist the unit, or push it in, or pull it out. Note that the 
lubricating agent is not harmful to humans.
ProblemPossible Cause and Recommended Action
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							165Appendix
Display Messages
ALERTThe camera’s protection function may have activated 
because camera temperature is too high. Turn off the 
camera and wait until it cools down before trying to use it 
again.
Battery is low.Battery power is low.
Camera not in 
standby.
Re-frame the image.Move Out CS or Move In CS framing could not be 
performed for some reason, and so the camera cannot go 
into auto record standby. Perform the framing operation 
again (page 71). 
Cannot find the file.The image you specified with the slideshow “Images” 
setting cannot be found. Change the “Images” setting (page 
95) and try again.
Cannot register any 
more files.You are attempting to save a user BEST SHOT scene in 
the “SCENE” folder when the folder already contains 999 
user scenes.
Card ERRORThere is something wrong with the memory card. Turn off 
the camera, remove the memory card and then reload it 
into the camera. If this message re-appears when you turn 
the camera back on, format the memory card (page 135).IMPORTANT!
• Formatting a memory card deletes all its files. Before 
formatting, try transferring recoverable files to a 
computer or some other storage device.
Check connections!You are attempting to connect the camera to a printer while 
the camera’s USB settings are not compatible with the USB 
system of the printer (page 106).
Files could not be 
saved because 
battery is low.Battery power is low, so an image file could not be saved.
Flash cool down...The flash is disabled for a short while to protect the flash 
unit after consecutive operations during Flash CS. You will 
be able to resume using the flash after this message 
disappears.
Open the flash unit.The flash needs to be fired by the flash unit is not open. 
Press ð (Flash up) to open the flash unit.
Flash not possible.Battery power is too low to fire the flash. Replace or charge 
the batteries as soon as possible.
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							166Appendix
Folder cannot be 
created.You are trying to record a file while there are already 9999 
files stored in the 999th folder. If you want to record more, 
delete files you no longer need (page 25).
LENS ERRORThis message appears and the camera turns off whenever 
lens performs some unexpected operation. If the same 
message appears after you turn power back on, contact a 
CASIO authorized service center or your original retailer.
LENS ERROR 2The Anti Shake unit of the camera may be malfunctioning. 
If the same message appears after you turn power back on, 
contact your retailer or a CASIO service center.
Load paper!The printer ran out of paper while printing.
Memory FullMemory is full with images you recorded and/or files saved 
by editing operations. When shooting with Prerecord (Still 
image), this message indicates that there is not enough 
memory capacity to record all of the pre-recorded images. 
Delete files you no longer need (page 25).
Printing ErrorAn error occurred while printing.
• The printer is turned off.
• The printer generated an error, etc.
Record ErrorImage compression could not be performed for some 
reason during image data storage. Shoot the image again.
SYSTEM ERRORYour camera system is corrupted. Contact your retailer or 
an authorized CASIO authorized service center.
The card is locked.The LOCK switch of the SD or SDHC memory 
card loaded in the camera is in the locked 
position. You cannot store images to or delete 
images from a memory card that is locked.
There are no files.There are no files in built-in memory or on the memory 
card.
There are no 
printing images.
Set up DPOF.There are currently no files specified for printing. Configure 
the required DPOF settings (page 108).
There is no image to 
register.The setup you are trying to save is for an image that cannot 
be saved as a user BEST SHOT scene.
This card is not 
formatted.The memory card loaded in the camera is not formatted. 
Format the memory card (page 135).
LOCK
B
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							167Appendix
This file cannot be 
played.The file you are trying to access is corrupted or is a type 
that cannot be displayed by this camera.
This function cannot 
be used.• You attempted to copy images from built-in memory to a 
memory card while there is no memory card loaded in 
the camera (page 103).
• You attempted to divide up a CS group while a file that is 
not a CS group is displayed (page 90).
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							168Appendix
Snapshot
Number of Snapshots and Movie Recording Time
Image Size 
(Pixels)Image 
QualityApproximate 
Image File 
SizeBuilt-in 
Memory 
Snapshot 
Recording 
CapacitySD Memory 
Card (1GB) 
Snapshot 
Recording 
Capacity
RAW+
(9M: 3456
x2592)*1Fine 19.4 MB 1 49
Normal 16.8 MB 1 57
Economy 15.8 MB 2 61
9M
(3456
x2592)Fine 5.66 MB 5 170
Normal 3.0 MB 10 322
Economy 2.02 MB 16 478
3:2
(3456
x2304)Fine 4.94 MB 6 195
Normal 2.64 MB 12 366
Economy 1.78 MB 18 543
16:9
(3456
x1944)Fine 4.04 MB 8 239
Normal 2.18 MB 14 443
Economy 1.48 MB 21 653
8M
(3264
x2448)Fine 4.59 MB 7 210
Normal 2.46 MB 13 393
Economy 1.67 MB 19 579
7M
(3072
x2304)Fine 4.3 MB 7 224
Normal 2.31 MB 14 418
Economy 1.57 MB 20 616
5M
(2560
x1920)Fine 2.99 MB 10 323
Normal 1.62 MB 20 597
Economy 1.12 MB 29 863
2M
(1600
x1200)Fine 1.26 MB 25 767
Normal 790 KB 41 1224
Economy 470 KB 69 2057
VGA
(640
x480)Fine 330 KB 98 2930
Normal 190 KB 171 5090
Economy 140 KB 232 6908
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							169Appendix
Movies
Movie 
ModeImage 
Quality 
(Pixels) / 
(Audio)Maximum 
File SizeApproximate Data 
Rate (Frame Rate)
Built-in 
Memory 
Movie 
Recording 
CapacitySD Memory 
Card (1GB) 
Movie 
Recording 
CapacityFile Size 
of 1-
minute 
Movie
HD/STDHD
1280
x720 
(Monaural)
Maximum 
Movie 
Size: 4GB30 Megabits/second
(30 frames/second)8 seconds4 minutes
22 seconds225 MB
HD
1280
x720 
(No audio)
STD
640
x480 
(Monaural)
10 Megabits/second
(30 frames/second)26 seconds12 minutes
57 seconds75 MB
STD
640
x480 
(No audio)
HS210 fps
480
x360 
(No audio)50 Megabits/second
(210 frames/second)5 seconds2 minutes
38 seconds375 MB
420 fps
224
x168 
(No audio)50 Megabits/second
(420 frames/second)5 seconds2 minutes
38 seconds375 MB
1000 fps
224
x56 
(No audio)25 Megabits/second
(1000 frames/second)10 seconds5 minutes
14 seconds187.5 MB
30-210 fps
480
x360 
(No audio)7.1 Megabits/second
(30 frames/second)
50 Megabits/second
(210 frames/second)37 seconds*218 minutes
28 seconds*253 MB*2
B
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170Appendix
• Snapshot and movie recording capacity values are approximate and intended for reference only. Actual capacity depends on image contents.
• File size and data rate values are approximate and intended for reference only. Actual  values depend on the type of image being shot.
• The above values are based on use of a PRO HIGH SPEED SD memory card 
(Panasonic Corporation). The number of images you can save depends on the type of 
memory card you are using.
• When using a memory card with a different capacity, calculate the number of images as a 
percentage of 1GB.
• The time it takes to play back a high-speed movie will be different from the time it takes to  record it. If you record a 210 fps high-speed movie for 10 seconds, for example, it will 
take 70 seconds to play it back.
*1RAW+ is the total file size of the RAW file and 9M (3456x2592) JPEG file. The image 
quality setting applies to the JPEG file only.
*2Recordable time when the entire movie is recorded at 30 fps. Recording time is shorter 
if the 30 fps frame rate is switched to 210 fps during recording.
*3Shooting with “YouTube” is not possible while “ HD” is selected as the movie mode.
Movie 
ModeImage Quality 
(Pixels) / (Audio)Maximum  File SizeApproximate Data 
Rate (Frame Rate)
Built-in 
Memory  Movie 
Recording 
CapacitySD Memory  Card 
(Maximum 
recording  time per 
recording)
YouTube 
Capture 
Mode
*3
YouTube (HS210 fps)
480x360 (No audio)
Maximum Movie Size: 
100MB 
(or 10 
minutes) 50 Megabits/second
(210 frames/second) 5 seconds 15 seconds
YouTube (HS420 fps)
224
x168 (No audio) 50 Megabits/second
(420 frames/second) 5 seconds 15 seconds
YouTube (HS1000 fps)
224
x80 (No audio) 25 Megabits/second
(1000 frames/second) 10 seconds 18 seconds
YouTube 
(HS30-210 fps)
480
x360 (No audio) 7.1 Megabits/second
(30 frames/second)
50 Megabits/second
(210 frames/second) 37 seconds
*21 minute
54 seconds*2
YouTube (STD)
640x480 (Monaural) 10 Megabits/second
(30 frames/second) 26 seconds1 minute
20 seconds
YouTube (STD)
640
x480 (No audio)
B
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